Dexcom Clarity app not working? crashes or has problems?

Dexcom Clarity Status
I have a problem with Dexcom Clarity

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38 User reports:
App has problems
 User reports 38

⚠️ Most reported problems ⚠️
Not working
36.8%

Something else
33.3%

Login
17.5%

Connection
7.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Dexcom Clarity Problems 🔥

- Reports not working properly

- Percentage while in range metric is worse than useless

- Difficult to connect Dexcom G6 for children

- Account holders must be over 18

📋 19 Reported Issues:

R
Ruben Mendez 2024-02-23

can't get in clarity app, i need help fixing it please

R
Rita Johnson 2023-06-12

I have tried repeatedly, to no avail, to get the clarity app to connect. I downloaded a new clarity app - spoke with customer service .... all to no avail. This is so disappointing and no one from Dexcom can address the concerns.

J
Jan 2023-06-11

Clarity is not working Network Error Data has not been updated. Check your connection. on Apple IPhone

J
Jan 2023-06-11

Clarity is not working Network Error Data has not been updated. Check your connection. on Apple IPhone

⚠️ Troubleshoot | Report Issue ⚠️
L
Laurel 2023-06-11

Suddenly my clarity app is not working. States there is a network error. Cannot get it to get connected. Have tried to turn phone on/Off and have repeatedly tried to get app to respond with no luck

H
Harold Elsom 2023-05-08

Clarity app it not showing any data since March 2022

G
Gregory Clark 2023-04-12

Will not upload any data

S
Stuart Yates 2023-03-26

My data is not updating after 2nd March

L
Lois G Conrad 2023-01-14

Dexcom Clarity not working. Data is stuck on December 28, 2022.

⚠️ Troubleshoot | Report Issue ⚠️
L
Larry Skinner 2022-12-27

Dexcom monitor loads into computer alright but won.t display page says error 400

P
Paula Forehead 2022-12-12

My Dexcom Clarity is not recording my Glucose level today.

B
Bernice Jitta 2022-10-28

My Dexcom Clarity is not uploading any information. The system just keeps on "uploading" for days How can I fix this?

M
Mirrium Graetz 2022-10-15

No new data seen since Aug 24. Also states not enough data.

G
Grace Angelo 2022-10-05

My Dexcom Clarity used to work perfectly until a few weeks ago. It stopped working and just keep saying "loading" for days on end. I tried deleting and reloading it, but it still doesn't show any stats. I turned my iPhone 13 on and off, but Clarity still doesn't show any data. Clarity works fine on my computer.

⚠️ Troubleshoot | Report Issue ⚠️
S
Stacy L. Davis 2022-09-26

my Dexcom clarity app is not showing current data information for me or my Endocrinology 2/28/2021 it is not current for my doctor to see my stats

J
Jocelyn 2022-09-02

my App has been uninstalled and reinstalled - yet will only read by levels up until 19042022. what can i do? i have a samsung s9 and had no issues in the past

T
Tim Rafferty 2022-08-30

Clarity frequently (daily) fails to load data; have to delete and reinstall app to use

A
Amanda Sanchez 2022-08-28

App is reporting “not enough data”

A
Ashley 2022-04-08

Saying not enough info for the 2 day goals

Showing 1-19 of 19 reported issues:

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Common Dexcom Clarity Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Dexcom Clarity iPhone Issues and Solutions

  2. Dexcom Clarity Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: appsupport@dexcom.com

Website: 🌍 Visit Dexcom Clarity Website

Privacy Policy: http://www.dexcom.com/links/clarity/privacy_policy

Developer: Dexcom




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