Dexcom Clarity app not working? crashes or has problems?

Dexcom Clarity Status


I have a problem with Dexcom Clarity

Are you having issues? Select the issue you are having below and provide feedback to Dexcom Clarity.



21 Problems reported in the last 24 hours

Most reported problems

Something else
50.0%

Not working
26.2%

Connection
14.3%

Login
9.5%

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
C
Carol Haryu:

[Solved] my app says the date is 2029 and I try and correct the date and it doesn't work..

N
Nancy Stallings:

I can't get the app to update to the latest version.

📋 21 Reported Issues:

M
Michael Fossum 2025-08-15

Clarity doesn't have any data. Dexcom & follow are working. Samsung s24. It worked a few months ago

M
Margaret Fannon 2025-03-03

Downloaded the app last Monday. Previously saying not enough data. Today only showing a blank scree.

R
Ruben Mendez 2024-02-23

can't get in clarity app, i need help fixing it please

R
Rita Johnson 2023-06-12

I have tried repeatedly, to no avail, to get the clarity app to connect. I downloaded a new clarity app - spoke with customer service .... all to no avail. This is so disappointing and no one from Dexcom can address the concerns.

J
Jan 2023-06-11

Clarity is not working Network Error Data has not been updated. Check your connection. on Apple IPhone

J
Jan 2023-06-11

Clarity is not working Network Error Data has not been updated. Check your connection. on Apple IPhone

L
Laurel 2023-06-11

Suddenly my clarity app is not working. States there is a network error. Cannot get it to get connected. Have tried to turn phone on/Off and have repeatedly tried to get app to respond with no luck

H
Harold Elsom 2023-05-08

Clarity app it not showing any data since March 2022

G
Gregory Clark 2023-04-12

Will not upload any data

S
Stuart Yates 2023-03-26

My data is not updating after 2nd March

L
Lois G Conrad 2023-01-14

Dexcom Clarity not working. Data is stuck on December 28, 2022.

L
Larry Skinner 2022-12-27

Dexcom monitor loads into computer alright but won.t display page says error 400

P
Paula Forehead 2022-12-12

My Dexcom Clarity is not recording my Glucose level today.

B
Bernice Jitta 2022-10-28

My Dexcom Clarity is not uploading any information. The system just keeps on "uploading" for days How can I fix this?

M
Mirrium Graetz 2022-10-15

No new data seen since Aug 24. Also states not enough data.

G
Grace Angelo 2022-10-05

My Dexcom Clarity used to work perfectly until a few weeks ago. It stopped working and just keep saying "loading" for days on end. I tried deleting and reloading it, but it still doesn't show any stats. I turned my iPhone 13 on and off, but Clarity still doesn't show any data. Clarity works fine on my computer.

S
Stacy L. Davis 2022-09-26

my Dexcom clarity app is not showing current data information for me or my Endocrinology 2/28/2021 it is not current for my doctor to see my stats

J
Jocelyn 2022-09-02

my App has been uninstalled and reinstalled - yet will only read by levels up until 19042022. what can i do? i have a samsung s9 and had no issues in the past

T
Tim Rafferty 2022-08-30

Clarity frequently (daily) fails to load data; have to delete and reinstall app to use

A
Amanda Sanchez 2022-08-28

App is reporting “not enough data”

A
Ashley 2022-04-08

Saying not enough info for the 2 day goals

Showing 1-21 of 21 reported issues:


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Developer: Dexcom




‼️ Outages Happening Right Now

  • Apr 16, 2026, 03:01 PM

    a Windows user from Ghent, United States reported problems with Dexcom Clarity : Connection

  • Apr 10, 2026, 02:49 PM

    a iOS user from Tupelo, United States reported problems with Dexcom Clarity : Connection

  • Mar 11, 2026, 05:34 PM

    a Windows user from Grassau, Germany reported problems with Dexcom Clarity : Not working

  • Feb 27, 2026, 08:13 PM

    a Windows user from Round Hill, United States reported problems with Dexcom Clarity : Not working

  • Feb 24, 2026, 12:39 AM

    a AndroidOS user from Jeffersonville, United States reported problems with Dexcom Clarity : Not working

  • Feb 11, 2026, 08:56 PM

    a Windows user from Oxon Hill, United States reported problems with Dexcom Clarity : Not working

  • Feb 10, 2026, 09:09 PM

    a user from Dallas, United States reported problems with Dexcom Clarity : Connection

  • Jan 12, 2026, 05:44 PM

    a Windows user from Greenville, United States reported problems with Dexcom Clarity : Login

  • Jan 06, 2026, 12:46 PM

    a AndroidOS user from Salem, United States reported problems with Dexcom Clarity : Not working

  • Jan 03, 2026, 01:12 PM

    a AndroidOS user from Salem, United States reported problems with Dexcom Clarity : Not working

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