Dexcom Clarity Status
Published by Dexcom on 2023-11-17 Dexcom Clarity is a diabetes management application for CGM users. It provides
relevant insights into users’ retrospective glucose values, patterns, and
trends over time.
Are you having issues? Select the issue you are having below and provide feedback to Dexcom Clarity.
problems reported in the last 24 hours
Reported Issues: 19 Comments
By ruben mendez 1 month ago
can't get in clarity app, i need help fixing it please
By Rita Johnson 10 months ago
I have tried repeatedly, to no avail, to get the clarity app to connect. I downloaded a new clarity app - spoke with customer service .... all to no avail. This is so disappointing and no one from Dexcom can address the concerns.
By Jan 10 months ago
Clarity is not working Network Error Data has not been updated. Check your connection. on Apple IPhone
By Jan 10 months ago
Clarity is not working Network Error Data has not been updated. Check your connection. on Apple IPhone
By Laurel 10 months ago
Suddenly my clarity app is not working. States there is a network error. Cannot get it to get connected. Have tried to turn phone on/Off and have repeatedly tried to get app to respond with no luck
By Harold Elsom 11 months ago
Clarity app it not showing any data since March 2022
By Gregory Clark 1 year ago
Will not upload any data
By Stuart Yates 1 year ago
My data is not updating after 2nd March
By Lois G Conrad 1 year ago
Dexcom Clarity not working. Data is stuck on December 28, 2022.
By Larry Skinner 1 year ago
Dexcom monitor loads into computer alright but won.t display page says error 400
By Paula Forehead 1 year ago
My Dexcom Clarity is not recording my Glucose level today.
By Bernice Jitta 1 year ago
My Dexcom Clarity is not uploading any information. The system just keeps on "uploading" for days How can I fix this?
By Mirrium Graetz 1 year ago
No new data seen since Aug 24. Also states not enough data.
By Grace Angelo 1 year ago
My Dexcom Clarity used to work perfectly until a few weeks ago. It stopped working and just keep saying "loading" for days on end. I tried deleting and reloading it, but it still doesn't show any stats. I turned my iPhone 13 on and off, but Clarity still doesn't show any data. Clarity works fine on my computer.
By Stacy L. Davis 1 year ago
my Dexcom clarity app is not showing current data information for me or my Endocrinology 2/28/2021 it is not current for my doctor to see my stats
By jocelyn 1 year ago
my App has been uninstalled and reinstalled - yet will only read by levels up until 19042022. what can i do? i have a samsung s9 and had no issues in the past
By Tim Rafferty 1 year ago
Clarity frequently (daily) fails to load data; have to delete and reinstall app to use
By Amanda Sanchez 1 year ago
App is reporting “not enough data”
By Ashley 2 years ago
Saying not enough info for the 2 day goals
Common dislikes about Dexcom Clarity app
- Reports not working properly
- Percentage while in range metric is worse than useless
- Difficult to connect Dexcom G6 for children
- Account holders must be over 18
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Common Dexcom Clarity Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Dexcom Clarity app on iOS and Android devices. Solve all Dexcom Clarity app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dexcom, developers of Dexcom Clarity.
100% Contact Match
Developer: Dexcom
E-Mail: [email protected]
Website: Visit Dexcom Clarity Website
59.26% Contact Match
Developer: Dexcom
E-Mail: [email protected]
Website: Visit Dexcom Website
Dexcom Clarity users experience up to 15% increased time in range (70-180mg/dL) as compared to non-users. • Keep tabs on your time in range, patterns and other key metrics. • Allow clinics to access to your data and reports to make appointments more efficient. • Turn on daily or weekly notifications and emails. • Connect to partner apps for more features and benefits. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint. *Parker AS, Welsh J, Jimenez A, Walker T. It provides relevant insights into users’ retrospective glucose values, patterns, and trends over time. DexcomClarity store should not be used as your first point of contact to resolve technical or customer services issues. Dexcom Clarity is a diabetes management application for CGM users. It can help you identify glucose patterns and, with your healthcare professional, determine the potential causes of those patterns. Dexcom Clarity is an important part of your Dexcom CGM system. Dexcom is required to follow up with customers regarding product-related complaints. Insights from big data (2): Benefits of self-guided retrospective review of continuous glucose monitoring reports. Diabetes Technol Ther. 2018;20(S1):A-27.
