Grifols Plasma Donor Hub Reviews

by Bomb-tech

App is supposed to be the updated. It won’t allow a profile to be created even after being issued a registration number by the center with an individual registration number. Very frustrating. My center said it’s going to appointment only, and it done via GrifolsPlasmaDonorHub . What a mess.

by ApplesReviewPlatformSucksToo

Miserable user experience—even worse than the semi-functioning blue icon version. GrifolsPlasmaDonorHub (1) Logs out every time app is closed making regular access tedious (it doesn’t store the user email, nope, must type everything, every time.), and (2) users can’t see full date in scheduler (yet can see the snake case variable related to time zone—this it shows dev info no end user could care about about while hiding what counts!). Zero stars. Shame this dreck app is foisted upon us. This friction makes me wanna not donate.

by Burrito1000

Not even going to sugarcoat it, this is arguably the worst app I’ve ever used in my ten years of owning an iPhone. It constantly logs me out and now it’s gotten so bad that it won’t allow me to log back in or use the reset password function. It’s so buggy and constantly crashes. It used to erase my appointments within GrifolsPlasmaDonorHub after I made them as well so I was constantly having to work with the reception desk to make sure my appointments went through as scheduled.

by OmitUsername

I downloaded GrifolsPlasmaDonorHub on my iPad and it shows a half blue half white screen with a drop tab option in the upper right hand corner showing me I can choose which language I prefer to use GrifolsPlasmaDonorHub in but that’s the only thing on the screen, everything else is completely blank and seemingly nonexistent. I’ve waited for it to load multiple times as well as have restarted GrifolsPlasmaDonorHub multiple times. Nothing I’ve done has yet has helped at all. It’s un-usable.

by Nthollings

Just created an account through the website but we wanted to see more available times so tried logging into GrifolsPlasmaDonorHub . GrifolsPlasmaDonorHub wouldn’t allow it and doesn’t recognize my user info, regardless of the fact that I was able to even log out and back into the website. They need to fix this bug because apparently they’re requiring everyone to start only using GrifolsPlasmaDonorHub after tomorrow.

by Joshua Huffman

Downloaded GrifolsPlasmaDonorHub after my first appointment. Have now had three appointments, none of which show up in GrifolsPlasmaDonorHub . I have to schedule as a “new” donor every time just to make an appointment. Called GrifolsPlasmaDonorHub help line and they told me it takes a day or so after your first donation in order to update. It’s been well over a week and nothing. I’ll just continue to drive up their new donor numbers for every appointment I guess

by Wandering In Vineyard

The title says it all. It’s too bad I had to give it a star to rate it. It’s completely useless. I called the “help “ line. No help at all, and they were oblivious to the problem with the crashed app. There is no update for it in GrifolsPlasmaDonorHub Store either. I went to the Grifols website, and went to the “contact us” section. What a surprise! That’s broken also! I can’t even report the problem to them other than by phone, which gives me no confidence that this effort is even going to get to the right people to fix the problems I am experiencing. My app has face recognition, and that works, but then nothing else happens but a blue screen. I was told that I can make appointments by phone until GrifolsPlasmaDonorHub is fixed, but I know for a fact my center won’t let me make any appointments by phone, “because you’re supposed to use GrifolsPlasmaDonorHub .” Nice start to a new era, Grifols. I’m interested in seeing where the shipwreck goes from here.

by Crummett

I tried the new v2.0 app on my iPhone and new iPad, could not get it to work on either platform. On iPhone SE, once I was able to figure out how to make an appointment (still not sure how I got there. Clicks are very laggy.), the pop up to select a date displays all text in a single vertical line. The times available are not shown, let alone choosable.
On the iPad it’s easier to choose a date, but again times are not shown. When you hit the Next button, you’re chided for not selecting a time!
I hope the fix this by 7/12 when you -have- to use it to make an appointment.

by Facebookisonbullshitfrfr

For some reason it logged me out which is frustrating enough, but when I try to log back in it just sits there spinning, my WiFi is 1.2 GBPS so I know it’s not my internet connection but it won’t work. Then I thought well maybe if I reset the password it’ll let me login in the process I tried to do that and then I put in my email and the reset password buttons broke. I can sit there and tap it all day and it doesn’t even show that it’s being tapped and I’ve tried logging in on the website too and this is the same exact thing.

by AdrianNHailee

Downloadd, entered email and pass , clicked bottom to sign in and all it does is display dots in a circle that bounce like it’s doing something. Tried with and without WiFi . Inside and out . Tried to reset password. Entered password and reset password button does nothing .

Tried pressing other stuff on screen to see if anything would work. But which other links did, but nothing that would work to get into app .

Going to just go to the center and hope k can get in to donate and not waste a trip and anymore of my time.

by All Were Taken :)

Even with such low reviews I have never had an issue with GrifolsPlasmaDonorHub , that is until 8/9/23 when I went to schedule my next appointment. After the most recent update, you cannot select a time for your appointment. I am not the only one, the person donating next to me had the same issue as did another person who also had to go to the front desk after her donation to schedule her next appointment. FIX IT ASAP!!!! Not only a HUGE inconvenience for donors but it’s going to overwhelm the front desk with scheduling.

by Jlezy

GrifolsPlasmaDonorHub has the potential to be convenient and useful except when running on my iOS system, it likes to glitch and not load and it doesn’t like to switch to do the virtual system to answer my questions on Safari. I always have to switch switch and have it load and chromeor a different browser

by Pat Lamson

Worked for a minute and now I simply cannot make it work at all. Keeps taking me to a “try again” screen where it then seizes up.

I’ve deleted it and re-added it twice thinking it was just a glitch.

I believe it simply doesn’t work.

by Colganmusic

And first and make it impossible to be a walk-in if you have a job.

So trying to do with the appointment through GrifolsPlasmaDonorHub , it keeps saying my information is incorrect and that I have to call them. Problem: they say they are too understaffed to have anyone answer the phones.

By your used to be able to sit in the waiting room but now they make you stand. The last time I made it to the front of the line I still had to wait over 20 minutes and they weren’t even busy.

by Goo Goo Cluster

App is fine. The major issue is it requires you to have a password on your phone. I don’t use a password so I have to continuously turn it on and off when I use GrifolsPlasmaDonorHub . An extremely annoying feature. I mean cmon is anyone really scared someone is going to steal their phone and go into their Grifols account and schedule an appointment?! Give me a break.

by 1BigOlMusicLover

Having donated plasma with other companies- their apps are far superior and actually useful to their donors!
On GrifolsPlasmaDonorHub you CANNOT make appointments, check card balance, nor can you see when next available donation is possible.
What is the actual point of GrifolsPlasmaDonorHub?
Time to make some major updates and actually make GrifolsPlasmaDonorHub worth even installing!

by OliveGardenWifi

I can’t create an account cause I need a registration number but it doesn’t tell me how I am supposed to get one, the website is broken and won’t let me do anything without getting a random “security breach” for clicking on anything

So how exactly am I supposed to donate when your website doesn’t work and you leave out details for account creation?

by Oregonbrooke74

Since the update I have had so many problems logging in and having to reset my password. Every time there’s a problem. When I try to reset my password through GrifolsPlasmaDonorHub I get no email link but on the website it works fine. Definitely has problems. Never had problems like this until this last week and the update. Extremely frustrating and inconvenient. Can’t really use it right now. You should probably test the updates thoroughly before rolling out live..

by Shakeeyla

I’ve been donating plasma since the summer of 2019. I’ve been through so many ups and downs with Grifols. I’m very upset because they are just now introducing a rewards system. I’m very happy about that but my five years worth of donations are completely gone and I have to start from square one, and I think it’s unfair that I have five years worth of donations and I’m pretty sure with all of my donations. I would’ve got a lot of rewards it honestly makes me not want to donate plasma anymore. They always find some way to make it unfair for the customer. Also, their payments are not high and it seems like a waste of time at times.

by Zmklpgd

Was good , the facility and donations, staff here are great. However, since the August update. I have not been able to access my account at all. Can’t make an appointment. Can’t cancel an appointment. Can’t login. System does not recognize me. My local keeps telling to reset my password. Though I have told them on three occasions its not. I have changed my password three times in the last three weeks, including this week. I change the password and I get logged in once. Limited functionality, the i try to log in again and it doesn't recognize me. i don’t know what i’m suppose do. They never answer the phone, like ever! So Thats not a viable option. And i’m sure not going to keep doing what i have been doing doing. Drive down, no appointment till the following day. Drive home, go back the next day. There goes the little compensation we get. I’m sure this week it, will the same. Change you password. Hey how bout this. How bout I find another place to donate. Then i can you should answer your phones once in awhile!! Made an appointment for today via in person. Needed to cancel couldn’t cancel. No app and no answer!! Now i’ll get Email
Saying sorry we missed you. Did you know you can download our app to make and cancel appointment. Yeah right!!
Just absurd!!!!!

by Djdjdjshdkdjhx

New update is a much worse product. I have to sign into GrifolsPlasmaDonorHub every time I open it which was not the case before, this also includes signing in for the pre check up. This makes GrifolsPlasmaDonorHub much less streamlined and is just tedious. Scheduling appointments also are worse now, you use to be able to open GrifolsPlasmaDonorHub and see all your appointments now it only show the most recent appointment. GrifolsPlasmaDonorHub doesn't even allow me to see all the appointments I have currently. Also you used to be able to schedule your appointments two weeks ahead and that no longer seems the case. The old app was very simple and convenient, and it didn't waste your time. This is a clear example on trying to fix what wasn't broken.

by CJWELDY

When I first started using GrifolsPlasmaDonorHub it worked perfectly fine, but now GrifolsPlasmaDonorHub takes along time to load and when trying to complete the kiosk questions GrifolsPlasmaDonorHub does not load the questions forcing me to answer the questions on a desktop computer.

by Ethan.webby

I opened GrifolsPlasmaDonorHub to schedule an appointment and it said the next date for me to be able to donate was today. So, I schedule an appointment, walk in and turns out I can’t donate because the lab results from my last donation hadn’t arrived yet. Seems like GrifolsPlasmaDonorHub only accounts for time between dates instead of whether you can actually donate or not.

by Moeshhaa

Multiple attempts to log in with the same information as the previous app and website with no luck. Tried to reset my password and it said that my account is locked for too many failed attempts even though i was submitting the correct information :/

by Crysta1Thorne

It recently updated and since the update I cannot schedule appointments through GrifolsPlasmaDonorHub . When I click on the day I want the schedule it will just have the loading circle up forever and will never load that day’s appointment times. Extremely frustrating

by Slapsornoslaps

I had trouble making an account on the android version. I used my iPad to make an account with no effort and now its saying I can’t change my password because it can’t find my email? Even though I’m signed in on my android phone, which is still giving me errors even when signed in. Terrible app so far

by Bekahsue43

GrifolsPlasmaDonorHub doesn’t allow me to make appointments. It says I can make an appointment in the year 2296. It also doesn’t update my info. The old app worked better.

by Skytarte

Calendar stuck on last week. Won’t allow for future appointments. Uninstall/reinstall doesn’t fix the glitch.

by IDeviceGuru

This whole app thing is garbage been donating for years but every two months they got a new app or update and they all never seem to work right

by Kimly15

I’m unable to login. Says my account info is incorrect or email can’t be found. Can’t even use the old version. It only directs you to the new app that doesn’t recognize my correct information. Very disappointing…

by LeoDecember

Cannot log in. Before the update, worked ok but could not edit or reschedule appointments. Very frustrating after you got deferred for the next day & you cannot make a new appointment

by DreadGirl

There is no place to sign in to make an appointment. I’ve clicked on everything and can’t find it. Why isn’t that at the top of the first page? I have to call the center to book my appointment. What’s the point of GrifolsPlasmaDonorHub if I can’t use it?

by Jenkirk1

I cannot log in to the old and now that it has migrated I can’t login to the new. I try and reset my password and it just takes me back to the reset password page.

by Mosca113

Is GrifolsPlasmaDonorHub down? It won’t let me make any new appointments!

by Dafwyin8a

It is baffling that, after creating a web client that does the same exact thing that GrifolsPlasmaDonorHub is supposed to do, it is beyond GrifolsPlasmaDonorHub’s developers to cut and paste that code into GrifolsPlasmaDonorHub.

by AMC0715

Won’t let me login, won’t let me reset password. Unusable app.

by TooTallQ

Keeps saying try again later. Tried deleting and reinstalling still get the same thing.

by Tphill56

Put my email and password in and it tells me that they don’t match up.

by 118Karolwood

I can’t find the page for the monthly compensation on the new donor hub, it was easy to find on the old app.

by L Benedict

When I first got signed up through the donor app, it was smooth and worked very well. Now it keeps saying it is taking too long to load so I cannot even open GrifolsPlasmaDonorHub , even when connected to other Wi-Fi locations or just on mobile data. It’s a good idea, but it doesn’t allow for smooth scheduling. Also, if the phleb techs forget to chart something during my visit, it makes it so that I can’t reschedule through GrifolsPlasmaDonorHub when it does work, that there’s a hold on the account. I was always taught if it’s not documented it’s not done - the same should work for a donation center, but that’s beside the point for GrifolsPlasmaDonorHub.

by Mimizay

GrifolsPlasmaDonorHub is lacking
GrifolsPlasmaDonorHub for individuals should allow the person to know when they are up for review so that the donor can make prior arrangements for not having the donation money for that time period.
It should also have a posting to let donors know that they can return to donate instead of having us have to call in to the center to find out if we can return to donate.
It would be nice to know how many people we have helped with just our donations alone to give the donor something to feel happy about .

by Yoyobrobro

It started out fine, and was an improvement to the most recent internet browser appointment scheduler that required you to log in again after each appointment you set. But now I have to force close GrifolsPlasmaDonorHub regularly due to errors. Also, the “express kiosk” within GrifolsPlasmaDonorHub no longer works, but gives an authentication error. I have to open the “express kiosk” through safari in order to be able to log in and complete the questions.

by Not Grifols Employee

I keep logging in to the old app, which worked fine before, and it now leads me to the new app. The new app does not have a single date available from now until July. Going to go to another center since GrifolsPlasmaDonorHub has become useless.

by GaBluesMan

1) cannot make appointment in app, have to go to another website for that.
2) Next available date to donate. Somewhere on GrifolsPlasmaDonorHub; it should show the next date available to donate. (Searched everywhere for this on GrifolsPlasmaDonorHub ), hopefully I am just missing it.
3) Appointments should not be able to be made on a date prior to eligible date. Just drove 40 minutes to make a donation and couldn’t because I’m a day early; AFTER I made an online appointment yesterday.

by Bigdavetmac

I have the latest version for IOS. I can select a date but when it goes to the screen to be able to select a time it just sits and spins and doesn’t allow me to select a time. What can I do to fix it?

by Dillbrow

It worked fine at first but now all sorts of problems that make it almost pointless. My main complaint is that the express kiosk doesn’t work at all anymore, just pulls up a blank screen

by AK DPT

GrifolsPlasmaDonorHub worked great initially but now it won’t load no matter what Wi-Fi or cellular network I’m on. I can’t schedule appts or complete my questionnaire ahead of time which means trying to get a time to donate is even longer and harder. I haven’t donated in quite a while because of this.

by Zombiebunny58

I was able to use GrifolsPlasmaDonorHub with no problems until recently. Now it won’t let me log in. It just spins and doesn’t go anywhere. When I try to reset my password, it doesn’t let me do that either. I have uninstalled and reinstalled with no change.

by Static Bird

I can see why the new update can seem better, but there are some functional aspects and errors that just make it more difficult to use GrifolsPlasmaDonorHub .
One functional downgrade is having to login to GrifolsPlasmaDonorHub every time. Every time. It’s on my phone, every other app on the planet lets me stay logged in or use facial recognition to let me in right away. No facial recognition and no auto log in. That is very obnoxious.
One error, not quite as annoying, is when I go to make an appointment, the schedule defaults to the day before my current day. So if today was Wednesday the 14th, the schedule defaults to showing me Tuesday the 13th when I try to schedule a donation.
Those are the two biggest issues I think. Especially having to re-log in every time

by Dmars123

I currently have 4 red notifications on GrifolsPlasmaDonorHub icon on my iPhone and have no way of viewing what those notifications are. When I’m in GrifolsPlasmaDonorHub there isn’t a place for you to view any notifications that you may have.

by Kiera05

Recently GrifolsPlasmaDonorHub was supposedly updated to be better, how I ask? Instead of being able to make your next appointment 2 weeks out when you are on doing your kiosk for check in, you now have to wait for the following day to schedule. This is very inconvenient as it’s not on your mind and is easy to forget. It was so much better to be able to schedule when you were already on. GrifolsPlasmaDonorHub keeps getting praised as having all the information you need, wrong, it would be great if it told you when your next sample would be taken and when your next physical was due. Yes, it’s convenient to check in, but they could make it so much better. Please actually make it so much better. I’ve been a donor for 9 years and I’m still waiting for this basic and easy to give info to be available to us on the website and now GrifolsPlasmaDonorHub . Please give us that information.

by Chewy 314

It works really well except for one small glitch. Every time I go to do the questionnaire it stalls out like it is going to go to that screen and then goes back to the previous screen and then the second time it works.

by PJsMommy2

I appreciate some of the additional functionalities that came with the recent update however, I’m unable to use the schedule an appointment feature. I click on it and it brings up just the month and year and all of the fields are buttons whatever supposed to be there are grayed out. I also miss being able to see on my home screen what my next available donation date is.

by Cathy Hunt Kessler

They are awesome, always make you feel comfortable, and are professional and friendly enough to make the experience much easier for the donor. Several I would point out, but they and y’all know who they are, that have an excellent manner with every and any donor. That should take them places in the medical field.

by JTH1970

The facility is clean and organized. The front staff is working hard to ensure all donors are safe and checked through the system to donate plasma. The technicians in the back are working diligently to ensure all donors receive the proper care for their time in donations of plasma. I have been well taken care of my time in the facility. Thanks to all care workers in this nice facility.

by Rob The Donator

As much as I appreciate the effort & the idea of booking an appointment ahead of time via GrifolsPlasmaDonorHub , the issue is that 90% of the time when I booked a donation day & time when I arrive at the site, I’m typically not donating for another 30+ minutes. I think this is due because the site is under staffed; especially for the folks doing the screening process. GrifolsPlasmaDonorHub itself seems pretty straightforward and easy to use, but my bigger point is that booking an appointment doesn’t equate to the relative time for the actual donation itself.

by Melodiclpoiybngfdr

I really enjoy coming to the Plasma center when you come through the door there’s a friendly atmosphere the employees and staff are very nice and very cooperative. I get help with questions I may have. and I always leave in a better mood than I came in. Thank you so much Michaela Colson.

by Member W

Hope we can get attended the time we make our appointments for since we have to sign up for a time.
It Would be nice to get 5:30 appointments more often than not. This hour isn’t available very often. There are many many people who could use that availability.

by Moo Butt

This is my first time coming to this facility. Everyone takes the time to greet and welcome you. All my questions and concerns are answered and addressed. I walk out with a smile and looking forward to my next visit. Great staff and team work! I would like to give a shout out to Tina. She is always so kind and wears a smile that makes me smile. Thanks for everyone’s support!

by SL’UT’s Reviews

I’m going to explain how my Grifols pretty much saved my life I was deferred for 8 weeks but worth it for the information they found a pretty big blood clot in my arm and it was headed most likely straight to my heart so thanks Tanar & Katie for helping me escape death again! I’ll be back soon to donate or to be warned and sent on my way

by Wand1970

I enjoy going and giving plasma the employees are always friendly and learn your name so when you walk in they already know your name it’s always clean and I enjoy watching shows on the TV or listening to music I can not say enough good things because they are just great

by BSS69!

We used to get $80 for second donation, now reduced to $70.
Your center used offer actual tv programs now that is gone.
We used to be offered bonuses and now that is gone.
Why all the changes? Have you taken into account the rate of inflation??
I have written to you before with no response so I assume this will fall on deaf ears.

by Eatsomecobler

Like GrifolsPlasmaDonorHub, but please make a way to check my money on the card (since i go to ATM and wanna know how much is on there right after in the car)! THANKS TECH PEOPLE :)

by HeatherenG

Since I’ve started using GrifolsPlasmaDonorHub , I personally have not had any issues. Makes setting an appt a breeze!

by Pilot-paula

Rather than calling and,often times not getting an answer as immediately as we expect as customers/donors, it’s so easy to use and gives us infinitely more options to control our calendars. I’ve been using it for three years.

by Sasha3569

Majority of the reviews are negative if you don’t know your way around technology. Simple app, easy process. If after the first donation it doesn’t change, it has to do with the donating place, not GrifolsPlasmaDonorHub .

by B. Eyes

A great place to contribute to the well being of other’s. All staff are friendly, and pleasant in interaction with clients. Do for other’s and you’ll definitely feel good, and gain something in return.

by Maybe 1234 Maybe

Being able to do questionnaire before get to center is very helpful, it would be good if I could add my donor number visible with my info so I have it on hand when visiting the center

by Florencianita

When you coming back to Grifols they said thanks for coming back we really appreciate you help the world

by Kike Joe

Thanks for make our experience as users easier and faster 🙏

by Secondhandmama

I super super hate that you have to have a password on your phone in order to use GrifolsPlasmaDonorHub . If that weren’t a thing, GrifolsPlasmaDonorHub has been fine so far.

by AmsedelGives

The review I have is that we as donors do this to help our families and pay bills but also are tax dollars and I feel if we have a job and grifols can verify that there should be and increase on both sides unemployed , employed because our plasma is helping other lives to continue to live healthy lives we deserve and increase of the money

by Cameltoe Eater

I think that it’s the best facility that I’ve been to and I’ve been to two in my life time and I think that Crystal, the girl that works to a little out of this is the best is the best her smiles are the best and her demeanor is the best I think she should get an award for the best employee of the month .