Contact Telehealth by SimplePractice

Contact Telehealth by SimplePractice

Published by on 2022-08-04

Attend your appointment without leaving your home or office, or car, or private
outdoor spot. With Telehealth by SimplePractice, clients and clinicians can
participate in 100% secure, HIPAA-compliant therapy sessions from anywhere.

How to Contact Telehealth by SimplePractice

Telehealth by SimplePractice Contact Information

Listed below are our top recommendations on how to get in contact with Telehealth by SimplePractice. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Telehealth by SimplePractice. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SimplePractice, LLC.

100% Contact Match

Developer: SimplePractice - Practice Management

E-Mail: [email protected]

Website: Visit Telehealth Website

More Matches

Get Pricing Info for SimplePractice
Contact SimplePractice! Or Contact Support
Need help using SimplePractice? Try their Help Center now!
SimplePractice in the News!

Social Support and Contacts

SimplePractice on Facebook!
SimplePractice on Twitter!
SimplePractice on LinkedIn!

Reported Issues: 4 Comments

By carriemala

Go get your teletherapy on a more reliable app!

I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!

By Mountain Chickie

Can’t hear my therapist but can see them

I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?

By annoyed at broken app

App is broken, needs to be fixed!

Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to the App Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on the App Store! Well guess what: I did. This app is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting.

By Kris Karst
Jun 29 2022

I used the app 1 time and it worked fine. My next appointment, the Dr office sent multiple text messages to 2 different phone numbers trying to send me a link. I never received any of the text messages that were sent to either phone number. I don’t know if this issue is on my end or the Dr office but I need to get it figured out.

Have a Problem with Telehealth by SimplePractice? Report Issue

Leave a comment:

Why should I report an Issue with Telehealth by SimplePractice?

  1. Pulling issues faced by users like you is a good way to draw attention of Telehealth by SimplePractice to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Telehealth by SimplePractice customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Telehealth by SimplePractice.

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