Doctor On Demand Reviews

by Sad Mama Bear

After using Doctor on Demand numerous times successfully, it’s disheartening to now have such a terrible experience. My child was seen for a video appointment 1 wk ago, and all went well. It was a blessing to get medical care on a Sunday afternoon, particularly when I was leaving town for work that evening. Directly after the appointment, the physician called me back, and left a VM message asking I get back with her regarding my daughter’s weight, a piece of information necessary for prescribing her antibiotic. I returned the call immediately, and exactly to the doctor’s specifications, spoke with the support center, and went to pick up all Rx’s 2 hours later. The pharmacy had not received an order for the antibiotic, however, as I have spent the past 6 days begging Doctor on Demand to rectify. They have refused, and stated my daughter needs another appointment. Being out of town, I am unable to make this happen, whether or not they charge me. Now my precious girl is with her grandparents still ill, and denied the medication a Doctor on Demand physician deemed a necessary treatment. Why would they continue to deny this? Although I am WAY more concerned with my daughter’s health than costs, the company has also denied my request to be reimbursed.

by Mamalove43

I called Dr On Demand yesterday because I’ve been sick for 8 days. The dr I spoke to was sending my pharmacy 3 prescriptions to get me feeling better. My pharmacy did not receive them because at that time their system was down to no fault of their own. Since I couldn’t get the doctor back I called Customer Service for help. They saw in my chart what I should get and assured me they would resend the script. Two hours later still no meds so I called AGAIN. This time someone said they are waiting to talk to the doctor to confirm the meds. WHY?? Just call the pharmacy to confirm they didn’t get it and fill it! The doctor already confirmed it just hours before! I was so upset I wasn’t getting help. By 5pm I still hadn’t gotten anything and was worried I’d be up all night coughing again. So I had to drive 40 mins to my own doctor just to get the help I needed. I could have done that during the day! Dr On Demand is supposed to help so you don’t have to leave your home! Finally I got my needed meds from my own doctor who sent them to the pharmacy just in time before closing. Today, 24 HOURS later Dr On Demand sends me an email that they resent the prescriptions. Really???? Thanks for nothing!! 😡 Never again will I use this service. They are NO help!

by Luvdayankees

I don’t normally write reviews however bc I just used DoctorOnDemand I didn’t want this to happen to someone else.. DoctorOnDemand started off charging $40 then moved up to $50 then jumped up to $75 which is a little steep..Despite that I paid it bc I don’t have a primary care doctor or insurance.. I scheduled my appointment & waited on my doctor..I have asthma & needed a refill on my albuterol for my nebulizer..I have used this service before to get refills on it & they normally write the prescription for a 90 day supply which only last me around 45 days but then they give me 2 additional refills..But not this time..This doctor literally talked to me for 5 minutes in which he lectured me for 3 of the 5 minutes on not having a primary care doctor..He wrote me a prescription for albuterol but only a 30 day supply that will only last me 15 days and zero refills..So in all I paid $75 for 5 minutes of his time & a $3 persription with no refills & lectured for not having a primary physician..I tried to call the customer service & explain what happened & the girl seemed apologetic but offered NO solutions to help out..Needless to say I will NEVER use this service again nor will I recommend it to anyone..It seems as if all they care about is getting your money & don’t care if you get what you need..

by Win0202

Used to be great !!! They are now just like all the money hungry places that is happening lately around world u sneeze n u have covid take off work or school for two weeks for what a cold ? Not everything is covid or maybe they want it to be ? Head was hurting three days n a cold called dr on demand they told me u most likely have covid if not better few days goto dr ,, ok even if I did have covid wouldn’t you start me on a antibiotic ? Nope he said get some rest humidifier n I’ll send in a antihistamine?? Seriously
So next day goes to doc you have a sinuous infection no need for a pcr test sense they been recalled n not right anyway he’s a antibiotic thank god there are still some caring docs left in this world ,, guess what here I’m not 12 hours later already feeling great the next day I woke up like a new person back to myself incredible now there respond to my post will be we state they we are only virtual we take covid very seriously blah blah blah ,,, ok take it seriously then n start me on a antibiotic n liquid steroids maybe something ,,,, not just put me on a allergy blocking medicine , so listen up if you have a cold an ear ache they will most likely tell u you have covid n send you nothing anyway so save your money goto doc or there are plenty other online doc now a days that are great if you don’t want to go into the germy waiting rooms n perhaps get covid for real ,, I wouldn’t waste your money here! Goodluck

by Brewsg

I’ve had DoctorOnDemand for over a year but my past two visits have been awful due to technical error. I had scheduled one appointment about a week before and when the time came I was logged into DoctorOnDemand waiting for 30 minutes and the visit was canceled. Took about a week for my copay to be voided back onto my car. I was waiting to go over a refill for Zoloft and which I had just enough to last me to that appointment. Since it didn’t happen, no medicine. Took support 5 days or so to get back to me when there instant message says “ a few hours “. Still no Zoloft to this day. Second, I had gotten at UTI in which happened regular for me since my immune system is compromised. Had visit it went through till the end, waiting for 24 hours for prescription to show up, nothing. Nothing on app, nothing at pharmacy. Messaged support, no answer for two days, called and they say it wasn’t sent due to technically error. I’m in pain more and more each day this hasn’t been resolved and I can’t afford/ have time with work to get prescription. Frustrated beyond belief and don’t think I’ll be relying on DoctorOnDemand anymore. Also it’s been about 2 weeks since my meds haven’t been filled . Disappointed.

by GiselleinSC

DoctorOnDemand is great if you can’t find someone in network near you with your insurance, or you don’t have insurance. You don’t have to go anywhere or wait forever for an appointment! You can be seen in under 5 minutes depending on the doctor and what time you need help. You can also see lots of different types of doctors. With that being said, my only cons to DoctorOnDemand would be that if you want mental health from a psychiatrist, YOU CANNOT GET CONTROLLED SUBSTANCES FROM THESE DOCTORS!! So if you are on anti anxieties or something for ADHD, for example, they won’t be able to write you an RX. However, any other medication they can and will prescribe. My other only con would be the site/app itself, charging you for your appointment up front. Then if your insurance covers telehealth visits, you either have to wait to be reimbursed or figure out how to you’re getting your money back….it’s just a hassle to have to pay up front every time and then wait a month or longer to see what your insurance is going to do….Otherwise, this is way better than sitting in an office waiting area for however long, or having to take off work during normal 9-5ish hours, since a lot of these tele docs have later hours! This is NOT an ER, or anywhere for emergency care!!! Please don’t think it is!!! If you need stitches, you will need to see someone in person, and ASAP before you bleed out!!! Lol

by Dree74

So here’s the deal... when things are working well, this is an excellent tool. But if anything goes awry... scheduling or billing for example, then you sometimes end up getting the run around. I had a scheduling issue twice and it was fixed once and the other time it was due to the doctor taking a vacation during the week she wanted me to reschedule. But... I was unable to get that information from anyone until my next appointment so I almost ran out of medication. It is NOT easy to reach your doctor outside of your appointment time.

My biggest issue has been with billing. All of a sudden I am being charged $99 when it used to be $30 and I have communicated multiple times and in multiple ways and have been completely blown off. They say my issue had been escalated but then nothing happens and no one can give me any new information. This is over the course of many weeks so I have been quite patient. If they do not reimburse me the balance then my rating for DoctorOnDemand is going to unfortunately go down. But as of right now I am giving them 4 stars because when it works smoothly it is terrific. Thx.

by Jekoorb

I’ve been to my daughters pediatrician twice this week, er once, have been in constant contact with their office... for them to only initially run two flu swabs for them to come back negative. Her fever was sky high (over 106 on forehead) and they dismissed it because it was a forehead thermometer, which I demonstrated it read me correctly, and she had a dose of Tylenol before being seen about 45 min.... her fever persisted so long she developed an ulcer in her mouth on her lower gum line! I know my daughter better than anyone else and if I’m going out of my way to switch my work shifts around to make sure she’s getting the medical attention she needs only to walk away with nothing, no diagnosis or anything... it’s very discouraging! I’ve had about 10 hours (that’s being VERY generous) of sleep since Tuesday! At this point it’s not only taking a toll on my baby but also her caregiver!

Instead of going into the office to get her swabbed for strep that they 100% failed to do so between 3-4 staff members I’ve been in contact with all week, I looked up telemedicine through my UnitedHealthcare, found DoctorOnDemand, was a quick set up and a wonderful experience!! I recommend this very much!!!! You won’t regret it!

I NEVER do reviews but I’m so blown away, I just had to! I wish I had contacted them sooner!!!

by AshNRo

I started using Dr on Demand because my insurance sent me an email that they covered it and I liked the idea of being able to meet with doctors from my living room. I’m currently working with a psychologist and a psychiatrist and the quality of care is just as good as being in an office except I don’t have to wear pants lol the best part is they are ON TIME. I’ve never had to wait beyond our appointment time to start a session. I did have a connectivity issue once but the customer service team had great service and refunded my copay and didn’t charge my insurance for the visit. I like that I can read a bio about my doctors before I choose to work with them. Some are available the same day and others don’t have appointments available for a few weeks, but I find scheduling options open up a lot more after your initial visit, at least for therapy. Haven’t needed to use it for a medical visit yet but I would totally use DoctorOnDemand if I needed an antibiotic or something like that vs having to go into my normal primary care office and waiting an hour or more.

The only downfall to DoctorOnDemand is that you cannot get in touch with doctors between appointments. I can imagine why that is, but it would be so awesome if it had a messaging or voicemail service, even if they charged per message or had limitations on how often/what you could use it for.

by CcxxxcC

Recently a stomach bug laid me low. The idea of getting dressed and driving to a walk in clinic or my doctor’s office was terribly daunting. I remembered that my insurance (United Healthcare) allowed virtual visits and Doctor on Demand was an app they recommended.
It took me maybe 10 minutes to set up my account and enter my health information and within 3 minutes of submitting my request to see a doctor I was speaking with Dr. Oh.
Dr. Oh was friendly, professional, and very patient. She walked me through palpating my stomach and took interest in all my concerns. The entire visit took less than 9 minutes. She sent a prescription to my local pharmacy and that was that!
I avoided not only the pain and discomfort of driving myself to a doctors office when I was really unable to be away from the bathroom (yay TMI!) but also dodged the germs and ick that are rampant in the waiting room. I also didn’t share m germs with the general public, which I felt a tiny bit noble about 😊
Please try this service. I can’t say enough good things about it 😄👍😄👍

by Kesha S.

So I called my doctors office because I was in need of my prescription refilled and was told “you have to schedule an appointment for next week with the doctor before I can refill your prescription.” This was so depressing because I can’t afford to go to an urgent care just to get a refill on prescription. I called my insurance company found out that I can utilize doctors on demand. Highly skeptical, but I did it and with REGRETS of not doing it sooner than today. I ran across Dr. Alba which I knew absolutely NOTHING about. This doctor was so compassionate, knowledgeable, VERY good listener, kind, patient and she cared. It’s SO HARD to find good doctors like her. I was able to explain to her my symptoms in the privacy of my own home and get my prescription filled. It was such a BLESSING to have this service. I hope and pray that Dr. Alba can remain my primary care physician. If I had known that I would find a doctor that truly cared long time ago, I would have chosen doctors on demand. Thanks again for caring about my health Dr. Alba! You don’t know how this meant to me.. ❤️

by Hrd2keeplow

Wow! DoctorOnDemand and medium for getting in touch with a Doctor has totally changed my perspective of the hassle of dealing with PPO insurance. I’d had Kaiser for 25 years but after making the decision to stay home with my baby, I quit my job and had to get on my husband’s health insurance plan which doesn’t offer Kaiser. Now that I’ve had to find new Dr’s, pharmacy, labs, etc (all in different places, ugh!) for not just me, but my adult child and my infant child...switching has been a mess that I don’t have time or patience for. Now that I’ve found DoctorOnDemand and tried out a same day appointment for pink eye, I’m feeling much better about having finally found a convenient way to get healthcare service.

Being able to be seen same day, also alleviates the $125 urgent care visit cost when a primary can’t get you in the same day. So, this healthcare medium is all the things I miss of Kaiser: same day appointments, high quality care, convenient, customer service focused, and just EASY!

I love it and will be referring everyone I know.

by AuRaEmMOM

I was feeling pretty bad today. The kind of bad where I didn’t feel like getting dressed & driving to Urgent Care! This was my 1st time using DoctorOnDemand & I was a little nervous! I was worried that seeing a Dr online vs one in my area, wouldn’t know what was going around. But, I also think that can be misleading at times. My online Dr was precise & asked questions & got a history (probably better than the Urgent Care Dr) & she was very cordial... everything you want a Dr to be. The visit was still personable & her care & concern was refreshing! I was worried that she didn’t prescribe an antibiotic for my reoccurring sinus infection b/c 2mos ago my face swelled up! But, she was right to not prescribe them until it does & we’re gonna try to keep that from happening. However, if it does, I can just call back! In the meantime, the cough meds and inhaler, as well as OTC musinex will get me through! I really like having this option for emergencies, like this, when you just feel too bad to get out in the 25 degree weather!

by Self-improvement Junkie

I tried this after my wife recently used the service to quickly grab a prescription for her case of pinkeye. For me, I was motivated in the middle of the night by a sinus infection that went from annoying a day or two earlier to painful and sleep-depriving that night.

Both of those conditions are perfect for this kind of service; for me, I’ve had sinus infections in the past and there was no doubt in my mind that I had another one. But obviously, I cannot prescribe myself the medicine to wipe it out. For my wife’s case, pinkeye is pretty obvious visually and she could explain that she had a recent exposure to it. Urgent care or doctor office visits can take care of these problems, but contain unnecessary costs and step; telemedicine is much more time-efficient and just as effective for getting the diagnosis done and getting on the road to recovery.

Without this service I probably would have had to miss some work just to get diagnosed. With the service, I just stop by the pharmacy in the morning on the way to work and grab the antibiotic.

by Jean Clover

I am so grateful that I’ve found DoctorOnDemand 5 years ago. I do not have insurance and it is so convenient, I can see a doctor within minutes, in my car in a parking lot, on my couch, anywhere, anytime. Who wants to drive to the doctors office, sit in in a waiting room with screaming kids, other sick people or who knows what else and have to wait there when you don’t feel good or have a child that isn’t feeling good…
When you could just open up an app, wait for a couple minutes on your couch, see A doctor via FaceTime get a prescription called into whatever pharmacy you choose and then only have to go pick up a prescription. It saves time and for a lot of people it’s probably less than a co-pay. It’s a heck of a lot cheaper for me as an uninsured patient to go into a doctors office. .... currently it’s $75 and I don’t have to drive and go into a doctors office. I’ll do that anytime. That’s what I’ve done for 5 years and will continue to do unless it’s something Dr on Demand doesn’t or can’t handle, this is always my go to for medical care.
Whoever thought of this, BRILLIANT!
and THANK YOU! 🙌🏼

by Mom In Minne-snow-ta

Honestly if it wasn’t for DoctorOnDemand I would put my mental health on the back burner. Ima busy mom of three and constantly at the doctor for my kids, so I avoid unnecessary appointments whenever possible. It is the same cost or cheaper than going in person to get help for my depression, and there are no excuses with such an open on-the-go option. My only hope is that they get more specialist for Adolescent Mental Health. I have a child with ADHD and sensory issues. We’ve been trying for months to get into a child therapist and many are not taking new patients and it’s really hard on a child’s school schedule to constantly take them out for appointments. I recommend Dr OnDemand to find this niche need because honestly it would have such an impact on childhood mental health options. Kids need more and scheduling 6 months out for ages 8 and younger is devastating when you need help now. Just a suggestion. With all the new apps and options for mental health, I as a parent would be willing to pay upwards of $200+ monthly to have my child get help remotely, consistently and in hopes at times that don’t interfere with her school day. Thanks!

by SKT09

I had a great experience with DoctorOnDemand at first. However, my last visit, the dr stated that she was giving me a dr slip for work. After a couple of hours, I did not receive the slip, so I sent a message through DoctorOnDemand . The automated response stated it would be reviewed within a “few hours”. After 7 hours, I called into the customer service line, the lady that answered the call stated there was nothing in the file about an excuse note for work. She told me in the future, that I needed to request the note while on the phone. However, it was by the request of the Dr that I not go to work due to my symptoms. The rep was very rude and blamed the fact that i didn’t have a note on me, and told me that it would have been instant for the note to show up. It was at least an hour after my discussion with the dr that my file was updated and medicine was sent to the pharmacy. I messaged customer service and called back several times. I have yet to receive this excuse. Even if I had, it is way passed the allotted time permitted by my employer to turn one in. I have received the run around by every rep that keeps stating 24-48 hours I would have one. It’s been 4 days.

by PhD, Not MD

As someone who works in healthcare (and thus understands the difficulties with navigating health insurance from both sides, I found DoctorOnDemand to be brilliantly affective! The cost was very reasonable and within 15 minutes I had a prescription for my symptoms and explanations as to the doctor’s choice of treatment. Dr. Henderson was thoughtful in her approach and able to explain why one treatment was better than others. She was very knowledgeable, and provided me with two explanations for my symptoms I had not considered. (I had a persistent cough and low grade fever. Although I was going between seasonal allergies and a cold, she acknowledged those possibilities and also explained that I could be having spasms or the effect of a specific bacteria that results in the type of cough I demonstrated). Her treatment options would allow for treatment of all possibilities, while at the same time, she did not “over prescribe” (Ie, explained why she felt the prescription of steroids in this case was unnecessary, and potentially harmful). Will definitely use DoctorOnDemand again and looking forward to future visits with Dr. Henderson (well, except for the whole “getting sick” thing). It truly is like having a doctor in your pocket!

by Princessleah7x

DoctorOnDemand has changed my mental health experiences for the better! Between struggling being able to physically make it to appointments and struggling being consistent, the Dr on Demand app helped for a few reasons. With my current health insurance, I’m actually SAVING money because I don’t have a copay to use DoctorOnDemand where as seeing my psychologist and psychiatrist in person was $20/visit. Amazing! Also, I can see them with my own technology I love dearly, in the comfort of my own home, and being able to read bios of doctors and booking with ones that seem like the best fit for me. One time I had a poor WiFi connection and my appointment wasn’t very successful - the Dr on Demand customer service was receptive, easy to get in touch with, and empathetic and patient. I can not recommend DoctorOnDemand and service enough to friends, family, and the strangers of the apple App Store. This is probably my second review for an app ever - I just think it’s really important to be able to see how great DoctorOnDemand is. I also really loved when I signed up for an account this service was able to immediately tell me copays I expected for each corresponding service it offers based on my insurance before I even booked with someone. Please give this a go!

by Naomi Tilley

I don’t often write app reviews but felt compelled to with this. I am an international flight attendant and DoctorOnDemand is a game changer for me! If it had not been for Dr on Demand I would have had to find an urgent care center somewhere, wait hours in a room filled with other sick people and would’ve paid far more just to be told what I already intuitively know...that I have a head cold and an ear infection. These factors are what usually kept me from going to urgent care and getting the treatment I probably needed. Can you imagine being in a foreign country, not speaking the language, having to weather snow and ice on foot while you try to make your way to a hospital in a country where you don’t have insurance coverage, alone, only to have to trek back to your hotel and find the nearest pharmacy on the way? It’s a big deterrent. Now, with Dr on Demand, I can do it from the comfort of my hotel room and DoctorOnDemand will locate the closest pharmacy. Today, DoctorOnDemand and the wonderful doctor kept me from flying with a middle ear infection and risking potentially blowing an ear drum, which would have resulted in permanent hearing loss. I waited less than two minutes and the appointment probably only took five minutes. This is my new, most favorite health app! Everyone should download it and have it ready for when they need it.

by WCHCS

I’ve been in the healthcare field supplying doctors with Capital equipment for 20 years. I have my own company now and even have 2 partners that are physicians. I haven’t been sick in 14 years with anything more than a sinus issue. After having the flu last week and knowing how my immune system usually kicks it out of my body within 2-3 days, I always go holistic and end up sweating it out. However, this year I was traveling when it happened and after the flu was over and after 3 days of an unimproved horribly sore throat, I had to see a doctor this morning before my partners even awoke out of bed. The doctor, Dr. Wilson was one of the nicest doctors I have ever had the privilege of being treated by. Her personality was amazing and you felt the caring demeanor she possesses for her patients, and the pride she has in her profession. There aren’t many Dr.’s out there that possess this wonderful doctors attitude. She is the reason I won’t wait 3 days and hardly be able to swallow again. Keep up the amazing work Dr. Wilson. I’m going to post on My LinkedIn professional page where I have over 18,000 followers about the site, and about the care I was given. It’s hard to impress me, as I’ve been a co-owner of a couple of clinics and a surgery center in the past. But I was impressed. Thanks!!
Ronnie R., B.B.A, M.P.H.
Nashville, TN