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I need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download the app and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. The app does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need.

Something broke in early September 2021 making daily provider reports unavailable. While the app says this is temporary, after more than three months without a fix, it sure feels permanent! What is the hold up!? How about better managing customer expectations by telling us why this happened and when it will be fixed. It is nearly impossible these days to get doctors on the phone when you need them, so having these in-app updates for loved ones staying long in the hospital had been a godsend.

I go regularly for lab work. Every time I go generates a new account number so I have to enter each one to discover whether I owe anything. Why can’t it simply show me everything with dates of service, even if my balance is $0. At least then I could rest assured I did not owe. As it now stands, I’ll only discover I owe $5 when some collection company sends me a bill for $5 plus $100 in penalties and fees. This is one of the less user friendly systems I’ve had to use.