Dexcom Follow Status

Follow app was no longer receiving data so I removed the follower from my G6 app and acknowledged it on my wife's phone. I then sent a new invitation but when she clicks on it, it states that her device is already following me, although it is not. It simply states that she can accept the new invitation on a new device. How do I fix this issue. I see that someone else above (Tracy Hunt) has the same issue but there is no reply to her request. Please publish a solution.

My mom got a new phone after hers literally exploded, and my dad got a new phone because his was old. They both redownload the apps and it says I removed them. I did not, I re- invited them and now it says the device is already following me. What the hell. I hate everything right now. Help because Dexcom won’t call me back.

After removing the follow app from my iPhone when i reinstall the app and send an invite to the phone it will not accept the invite saying it was removed.

I’m sharing on my friends dexcom g6 Her name is Elaine Pojedinec. It keeps saying no data. It worked before

The Follow app was working perfectly fine 2 days ago. I’m not sure what happened, but I can no longer see the screen with the big glucose number in the middle, and the dotted line trend. I can see the screen before that with the number in a rectangle box. When I click on it, my phone goes to settings. How can I go back to seeing that screen? Ty for your help.

For the past few months I’ve been haven problems with my Dexcom followers. I stopped following my mother as she got a new phone. When she set up her new phone, I removed her as a follower and tried to added her back. When I did so, it said invitation expired. I’ve tried multiple emails and it’s still the same. We both deleted the app and re-download them again. We both spoke to Dexcom support but the person didn’t know what to do and we were on the phone for about an hour, he eventually settled on a situation to help us but it did not.

I stopped receiving data in following my granddaughter. I deleted and reinstalled the app and she sent me a new invite. In going through the process of accepting the invite I am receiving a message stating "You're already following "R----R---, you can accept this invitation on another device. I am beyond frustrated. Please help

I have Dexcom follow for my son. My phone signalled a high alert every 15 minutes last night. He was not high. My high setting was way above where he was. I even turned the high alert OFF and it still kept doing it. I uninstalled it and reinstalled it. My son reshared it with me. It was doing great until this afternoon. It is now signalling a low alert every 15 minutes and he is not low.

I am in Portugal. The app says it is having temporary problems with the server…but it has been saying that literally for over 6 months.

Follow keeps not working. I've tried with two different email addresses. "Invitation error: This invitation expired or was already used." (iPhone 7 for diabetic, iphone 13 for me) I have deleted, stopped sharing, swiped left to remove user, etc. and cannot get Follow to work on my iphone 13. This morning the invitation is hanging at the Loading screen on my iphone 13. It has done this for more than 10 minutes. I'll call tech support later but my first call yesterday was disappointing -- the specialist was hard to understand and didn't seem confident in his answer (which did not solve the problem).

Only shows me graph. No alarms. Just new st this I’m on iPhone 12 mini.

My app has not been working for months. I have deleted and readers, but nothing works. What do I need to do?

Have not received any readings for my mom on the follow app for past two days. This is very crucial as she is in an assisted living and on dialysis please Advise as to how to fix this issues

The follow app has been giving me a no data alarm for last 5 hours. But then i go to follow to check it gives me my sons bs number. Help what is happening?

The follow app starts up, begins downloading data and then shuts off. I am using a galaxy a11 phone

My dexcom follow app is not working. I uninstalled it and now I have no option to reinstall it from the Google playstore on my phone. I need help with this, as it is very important that I follow my partners sugar levels. Dexcom has saved his life more than once!!!

On April 28, 2022, the Dexcom Follow app wouldn't display data and showed a screen that said the app was not compatible with my device and I need to update the app. I followed the prompt to uninstall on the Play Store site, but after it uninstalled, the app was no longer able to be downloaded to my device (Samsung Galaxy S7). My phone remains on the Dexcom site as compatible with the Follow app. I've reached to tech support several times with no updates. Many people on the Dexcom Facebook page are reporting similar issues.

How do I switch from a black background to a white background on my Dexcom Follow app?