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Company Name: Roman
About: Welcome to Ro—healthcare designed to help you feel and be your best.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 4 Customer Service Reviews 😭😔💔
am zburat cu agentia duneavoastra pe data de 5 .07 de la atena la timisoara . in atena avionul a avut intarziere de plecare cu 2 ore ca urmare cursa de bucuresti - timisoara sa nu ne astepte pentru intarziere de 20 minute . am plecat a doua zi din bucuresti spre timisoara . la intoarcere aceeasi situatie pe data de `26 .07 . intarziere a avionului dumneavoastra in timisoara ca urmare sa pierdem din nou legatura . am stat in aeroport 6 ore pentru urmatoarea cursa care nu a fost cu tarom ci cu aegean . platind biletul animalului de companie care il aveam cu mine , la tarom . aegean nu a acceptat plata facuta la dumneavoastra si am mai platit o data biletul spunandu-mi in aeroport ca banii mi se vor returna in decurs de 3 zile . au trecut 10 zile si nu am primit banii. doresc recompensa pentru zborurile pierdute nu din vina mea plus biletul animalului de calatorie platit din nou la agean
Terrible customer service
by Merrr.H
I started the Ro body program over a month ago. The process took a long time to get started but they did warn me about that so I understood. But now I am on my 5th week and my insurance plan changed so I warned them multiple times via the chat, email AND the phone. Every single person I've talked to is on a completely different page. I finally ended up calling and the woman was like "oh it looks like your insurance update was never properly communicated"......after I sent it multiple times and told them multiple times.....now, they keep telling me "they're looking for a different pharmacy with the medication in stock" I keep telling them that I'm pretty sure they need to restart the authorization process since I got new insurance and NO ONE is listening. It's almost like I'm talking to a computer. Every single person I've talked to has said something completely different. I'm unsure when/if I'll ever get the medication again and now since they won't listen to me, it will be a lot farther out than I had anticipated and I'll have to start completely over on the dosage. Also, they claim they get back to you within 24-48 hours and shut off their phones so you can only email or chat and then they ignore you. I have NO idea when my issue will ever get resolved and honestly it's VERY frustrating.
Unable to fill order and app lacks usability
by MKH :)
It’s been ~2 months and they have been unable to find a pharmacy to fill the prescription. That’s 3 months of subscription fees with no medication to show (because I did a test in first month). As for the app… I am unable to look at payment history from the app. I was sent a link to a website I had to log into that can only be accessed through a browser. Also, immediate support isn’t available. There are no phone numbers for customer service. Support usually takes about 3 days for a response. Lastly, typing on the app isn’t easy. When you double tap the space bar, it will not provide a “period/full stop”. I’m also unable to move the cursor easily if I wish to edit a message. There is a loss of functionality that most other apps have.
Disappointed
by GabyAngel3000
I started using this app in April when I did a consultation for ozempic which I thought was pretty easy. I just finished my 2nd month and have been waiting for my prescription which I was supposed to start 3 days ago never submitted even though my response was done 12 days ago. I kept receiving messages that it was submitted (it wasn’t), then I had someone send me a message and call me by another name with none of the correct info, so I’m assuming she was confused. I have been writing to them for 10 days to see what is going on and I keep getting a response from different people, with no accurate information, but my card was easily charged with no problem. I am very disappointed and will be disputing the charge on my card. Go somewhere else for online medication
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