Telehealth app not working? crashes or has problems?

Telehealth Status

Published by SimplePractice, LLC. on 2023-12-18

Attend your appointment without leaving your home or office, or car, or private
outdoor spot. With Telehealth by SimplePractice, clients and clinicians can
participate in 100% secure, HIPAA-compliant therapy sessions from anywhere.

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Common dislikes about Telehealth app

- Error stating link not valid

- Server Error popup

- Breach of confidentiality

- Unreliable connection

- Audio cuts out

- Significant lag

- No logical explanation for why it doesn't work on both computer and phone

Have a Problem with Telehealth by SimplePractice? Report Issue

Common Telehealth Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Telehealth app on iOS and Android devices. Solve all Telehealth app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Telehealth iPhone Issues and Solutions

Telehealth iOS app crashes, not working, errors
Telehealth iOS app network issues
Telehealth on iOS has black/white screen

Telehealth Android App Issues and Solutions

Telehealth has errors/crashing/not working
Telehealth server network connectivity issues
Telehealth has black screen

Telehealth iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Telehealth app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Telehealth app crashes or not working on Iphone (iOS):

Close and restart the Telehealth app on iPhone
Update Telehealth app to the Latest Version for iOS
Uninstall and reinstall Telehealth iPhone app
Update your iPhone to the latest iOS version

Fix Telehealth on iPhone unable to connect to server/internet connection issues::

To resolve Telehealth network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Telehealth black/white screen (blank screen) on iPhone:

Follow the Telehealth iOS app troubleshooting guide Here →

Telehealth Android App Issues and Solutions

Fix Telehealth not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Telehealth app issues:

Force Stop the Telehealth App
1. On android, goto "Settings" » click Telehealth app. » click "Force Stop".

Update Telehealth to the latest version on PlayStore

Clear Telehealth App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Telehealth app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Telehealth.

Fix Telehealth unable to contact server/ Telehealth internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Telehealth » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Telehealth » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Telehealth on android.

Solve Telehealth black/white screens issue on Android:

Follow the Telehealth android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SimplePractice, LLC., developers of Telehealth.

100% Contact Match

Developer: SimplePractice - Practice Management

E-Mail: [email protected]

Website: Visit Telehealth Website

About this app

With this app by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Attend your appointment without leaving your home or office, or car, or private outdoor spot. Start video appointments instantly, no login or password required.