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Update: May 2020 sooo a year later and still same useless web supported Application which leads to WHY even have an APP in the iPhone & iPad store just tell patients use our web site for ALL Keck USC related needs. That your actually paid a fee for your app and service IS everything wrong with the high cost of health care and huge waste of money being given to companies in golf game deals. Truly disgusting all that money does go into research or ppe for your staff. Update: So you update the App in March 2019 after lots of neglect AND we get web access from our browser 🤔 Seems we’re going backwards NOT foreword for app so important in the Dr. patient communication aspects of treatment. This update worse then previous one #sosad Previously reviewed in 2017 So an App used message your Dr's at USC who no doubt pay this company some kind of fee can't or don't insist on working App in 2017? With all the resources on campus develop a working iOS app REALLY it is the preferred way Dr.'s ask people communicate with them yet your app won't even open!! Hello UCLA 😃 We're sorry, but something went wrong. If you are the application owner check the logs for more information.

I wanted to send a new message to my doctor for a prescription request. When I pressed Send button, an error message popped saying “You are not authorized to access this page (Error 403).” What the heck is this?! The App should support this messaging feature so that I can avoid a long waiting time for scheduling and seeing my doctor for a common illness. This App does nothing but shows the past medical records, such as blood pressure, temperature, etc. taken at the last visit. Useless and helpless. So disappointed with the portal service provided by the Pomona Valley Hospital Medical Center. Features are very limited to almost doing nothing for patients.

Before I updated the app about two weeks ago, everything was fine. I enjoyed having the app as it was very useful to send messages to my doctors, check my appointments, etc. But after the update was done, it went downhill from there. The app just keeps loading as soon as I open it and it doesn't even go to the main page to login. Its useless as I cant even do anymore as its just loading and loading. I tried deleting the app and reinstalling it, nope nothing changed.