HealtheLife helps individuals and families to stay informed, stay educated, and
take a more active role in their health. Through the HealtheLife mobile app, you
have real-time and easy access to your health care organization's online portal.<...
Listed below are our top recommendations on how to get in contact with HealtheLife. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact HealtheLife. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I wanted to send a new message to my doctor for a prescription request. When I pressed Send button, an error message popped saying “You are not authorized to access this page (Error 403).” What the heck is this?! The App should support this messaging feature so that I can avoid a long waiting time for scheduling and seeing my doctor for a common illness. This App does nothing but shows the past medical records, such as blood pressure, temperature, etc. taken at the last visit. Useless and helpless. So disappointed with the portal service provided by the Pomona Valley Hospital Medical Center. Features are very limited to almost doing nothing for patients.
My health group just merged with an HMO that uses Cerner, and I’ve just attempted to logon using the Cerner’s “HealtheLife” app for the first time. After displaying “Access rights validated”, the screen quickly displayed “Loading your session…” But after two full minutes, the screen displayed an error: “We’re unable to complete this action”. Brilliant. I quit the app, and attempted to logon again. The second time it didn’t take more than a minute to display the error message again, and even after quitting the app five times, it simply does not work. Worthless.
I can’t even sign in. It will never the load the page to sign in on my iPad since October. The app on my phone works fine since the last update until I try to message a doctor and it tells me I am unauthorized to do that. I need this app to work since I have a medically fragile child and have to message doctors back and forth almost daily. I have to do this on my computer now, which is a lot less convenient especially when when we are out to appointments all the time and I don’t have my computer with me.
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