Contact 1 800 Contacts Support

I figured I’d try this app out to expedite getting contacts— I couldn’t express my regret in that choice more. I entered the prescription, paid for it, then they could verify my prescription since they had the wrong location on file. I decided to cancel the order, then two days later they debited my account anyway and are telling me there is a 30 day hold on the funds. What’s the point of having my enter my prescription when they couldn’t verify it properly to send me contacts in the first place? It’s been about a week and a half now and all I’m left with is a 30 day hold on my bank account. I wasn’t using insurance either, so I paid out of pocket. I will NEVER recommend this company nor use their services again. All it did was cause me more problems than I started with. My suggestion is to just use your doctor and not this ridiculous company.

So I uploaded my new prescription and simple "added" my previous order, of two different types of contacts- a set of clear and a set of colored, to my cart and went to pay for it. The app said I didn't select a color. So I clicked around to find a way to chose the same as last time. Thought maybe I'd missed a step, so closed out the order and started again. Went thru and looked for the brand and style... Still no way to pick a color. So again, added previous order to cart. And didn't get the color selection error when I paid. So I assumed they would send turquoise, like I ordered last time. Or reach out if there was a question. But no. I paid $99 for each box... But got amethyst... Not green. Purple. So while the app seemed easy and convenient, I later found they were highly over priced and not all that user friendly.

I have used 1-800 contacts in the past and have never had an issue. I tried ordering contacts and for some reason when I did my first order it would not let me update my eye doctor. I called to handle it over the phone. We went through the entire process of having to reorder the contacts with the right doctor information which really wasn’t a big deal. The part that I have an issue with is that the contacts that the person helped me reorder were completely wrong and not what I had originally placed. So now for a third time I am having to place an order and wait for money to be returned into my account and so forth. I don’t understand how he got it wrong from the information he originally had. It’s just a huge hassle and wish I had done it myself. I just thought maybe it would be easier to call. I was wrong.