The 1-800 Contacts app is the fastest, easiest, and downright pleasantest
(totally a word) way to order contact lenses. WE HAVE ALL THE CONTACTS We
have millions of contact lenses in stock and ready to ship. They’re the same
Listed below are our top recommendations on how to get in contact with 1-800 Contacts. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact 1-800 Contacts. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I took it to “renew” my contacts and when I was all ready to checkout they push their own brand and say its better than what I have - better than what I just tested so I could purchase (Acuvue 1-Day Define). So I click to get the free samples of “Aquasoft brand” and it says I need to take the whole test over. Begrudgingly, I do so and I find that the EXACT SAME 4 letters for each eye and both eyes are used. I literally just repeated everything from memory. And I thought I was supposed to wear the contacts for the photos which I attempted with my initial “Renewal”, but obviously could not get photographed wearing the new ones, but they say they’re going to review and send out my free samples anyway. The whole experience makes me think this is a scam! There’s no way that this “test” did anything to improve me; it’s just another company pushing their product OVER the brand supplied at my doctor’s office for free. Wonder what companies like Acuvue think of them having me change my order and retake the “test”? I guess I’ll try out the Aquasoft since they have now “prescribed” that for me and the first 2 weeks are free, but I’m uncertain how it can be called a prescription since the test is sooooo very crappy and the pictures of my eyes are before ever wearing the new contacts?
I figured I’d try this app out to expedite getting contacts— I couldn’t express my regret in that choice more. I entered the prescription, paid for it, then they could verify my prescription since they had the wrong location on file. I decided to cancel the order, then two days later they debited my account anyway and are telling me there is a 30 day hold on the funds. What’s the point of having my enter my prescription when they couldn’t verify it properly to send me contacts in the first place? It’s been about a week and a half now and all I’m left with is a 30 day hold on my bank account. I wasn’t using insurance either, so I paid out of pocket. I will NEVER recommend this company nor use their services again. All it did was cause me more problems than I started with. My suggestion is to just use your doctor and not this ridiculous company.
While they send you plenty of emails telling you that “your prescription is ending soon,” NOWHERE in the app can you find the ACTUAL expiration date of your prescription! So those unhelpful emails just look like spammy marketing emails. Wanted to order some new contacts soon but missed the deadline by A FEW DAYS because I was having surgery. Hey 1-800 Contacts: if you showed us the actual expiration date I could’ve ordered before having surgery. Now I have to wait until I can afford both the Dr visit and the contacts before buying new ones. My eyes will be killing me until then. Major failure on the part of the app creators. Otherwise I would’ve given 4 stars.
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