Contact Ease Applications Messaging Support

The messages come out in random order. At one point, the message said, the procedure is going fine. Very next message was that the doctor is coming out to speak to us. I swear my heart sank! I thought my father didn’t make it. 3 minutes later, the next message was that the procedure was successful and the patient is fine. My heart isn’t though. Next few messages had him going back into pre-op...after he was in recovery!! Again, my heart sank. Don’t rely on this app to inform you on the care of process of your loved ones. It’ll give YOU a coronary!!

My wife had surgery and we were told by the hospital to download the app and that it was the greatest. The day of the surgery she was admitted and the app never worked, it was showing my wife as admitted. The nurse sent an email to the app support and my wife went into surgery, the app never worked and the app support never got back to her. We had to monitor the surgery the old fashion way via asking the nurse to call. Waste of time downloading this app, I had such high expectations and it was a huge disappointment.

A friend of mine is in the hospital and sent me a link to EASE. I downloaded it first thing in the morning and kept waiting for update following her surgery that morning. I received no alerts or updates. I thought perhaps I had not selected the right options, although I don’t remember being offered any when I first signed in. So, I thought if I delete the app and reinstall it I could check for any options on how to receive messages. BIG mistake! When I tried to log in the second time I downloaded it, it told me that name and password were already in use and would not let me use the app. It was then that I looked at the help menu and saw, in small print, that you should not delete it. The “do not delete“ warning should be in large print in the very beginning of the set up, not in the help menu which people do not always look at. Also, every other app I’ve had has allowed me to log in again after I delete and reinstall it. If you use the same login phone number and password it doesn’t make sense that you wouldn’t be able to get back in. I consider that a design flaw.