Contact Healthy Benefits Plus Support
Company Name: Solutran, Inc.
About: Solutran is an industry leader in electronic payments they create technology to make complex payment
systems work simply and efficiently.
Headquarters: Minneapolis, Minnesota, United States.
Healthy Benefits Plus Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Healthy Benefits Plus. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Healthy Benefits Plus. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Solutran, Inc.
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Read 43 Customer Service Reviews 😭😔💔
I was going to put in an order for Uber eats to deliver some groceries, but canceled the order. The funds was taken off my card and the amount was $98.49 I have sent emails to Devoted Haelth and also called to see if I could get the funds added back onto my card. I haven't heard a word and it's been since the 1st of May. I would appreciate someone getting back with me asap. Thanks &have a blessed day
My scanner is not working on my app? No one is getting back to me???
won't let me pay my spectrum bill using my healthybenefitcard. states insufficient benefit balance to cover payment. I have been having trouble for about 3 months now. Had to call to make payment but this month 10/1/2023 can't get through to reach customer service to pay spectrum that way. Something needs to be done asap to take care of this problem. It is very frustrating. Old card worked better this new card sucks
Cannot even get past the …. Something went wrong.
I try to sign in healthybenefitsplus.com/humana and i put my card number, zip code and birthday and it say oops something went wrong and won't et me sign in
Trying to find out how to enter ñew healthy benefits card I switched insurance from united to humana and I need to add my new card so I can use it
Won’t be getting my healthy benefits this month due to issues with Walmart. “Order is not available at this store” This after receiving “order is ready” e mails. Called the Walmart pick up number and left a message to no avail. Leaving $90 on the table. 30 minutes is enough time to sign in and pick up the order. Fix it
Won’t be getting my healthy benefits this month due to issues with Walmart. “Order is not available at this store” This after receiving “order is ready” e mails. Called the Walmart pick up number and left a message to no avail. Leaving $90 on the table. 30 minutes is enough time to sign in and pick up the order. Fix it
I needed to order something and it says out of stock, but it was available in Walmart yesterday. on Main Street in Shelbyville Tn.
Unable to order online. Tried 3 times to get through on the CS number. Pls call 937-418-9834 Thank you
I’ve just been billed 75 $ with out okaying it.
I've been waiting months for my card and I still haven't received it
Account was deactivated….but why?? Says to call number on back of card, except we have no cards. I used this ?benefit? In January when this service was new and after one order, we’ve been eliminated. Really bad. I’m calling UHC to ask for help and to register a complaint. This company needs to get its act together or let someone else provide the benefit which doesn’t feel like a benefit if it’s only a hassle.
l was not aware of my new benefits that started in Jan and would like to receive them for January and February please give me a call 202 845 2016 Calvin ADAMS
First time this year trying to log in to the app." Password invalid, will send e-mail." Been an hour, no e-mail. Last year, same issue. Both times ended up using 800# and that takes 1/2 hour due to operator errors. It's 2022, think you could streamline this a little?
Nothing I try to buy is ever covered
Hi this Iris Hutchinson. I'm not very pleased. I'm having trouble placing Orders with Healthy benefits plus. The problem is Walmart needs better customer service . They need to see what is going on with the healthy benefits plus program.They can't take Orders and don't have any knowledge about peoples OTC and healthy products. They to investigate the situation.
New 2022 hasn't come yet.
I've tried logging into HealthyBenefits.com but it says my name and password are not valid. Has United Health Care discontinued using Walmart for the OTC provider? If so, why wasn't I notified and now who is the provider and how do I access them?
Placed mine and my husband's orders for the final quarter of 2021 on December 31st. Never received. Now my company has changed to another provider, and every time I try to find out anything from Healthy Benefits, they tell me I am no longer a member, which I know, but the order was placed when we were still members!!
need help , lost our helthy benefits over the cunter package , how can my wife and I can order our benefits?
Placed first order at HealthyBenefitsPlus and it was pending for a week, no confirmation or anything, but the credits were used. Cancelled it and tried again today. The customer service system is frustrating and not useful at all.
I tried using the card. Forgot my password and it came up the card wasn't active. Why will it not work for me now??
I submitted my OTC $40 order on 12/26/2021 Order # 6312162-880149. On 12/31/2021 Walmart sent me a cancellation on Item ID 810980013 (Parodontax toothpaste - 2 ordered) because it wasn't shipped by the estimated date and they sent the $25.52 credit back to my Account: 63681103569417229. I've been locked out of my account now and can't get in to reorder. (Now in 2022 we have switched to another OTC company). How do I reorder on the 2021 account to use that credit. Can I send in a paper form without looking like I'm beyond the deadline? Please call me 214-536-2574.
Can't use card won't let you down load healthy Benefits app can't buy food cause you can't even get to use scan to see what you can get or can't mize well get raid of card if you can not use it thanks
Try to place order my card number will te oo through. Pleas contact asap. Me. My date of birth is 12/11/1975 zip code 20148. Thank you
From first day that tried to use Healthy Benefits Plus it has been one disappointment after another: - most of the items are not covered. - my local stores are not participating or they don’t even recognize or never heard about HB+ . And many other issues with this benefit.
I’m trying to order meds for my husband. He won’t do it. He doesn’t like to go online. I’m trying to see/order Osteo Biflex but for some reason I can’t get to it. The site keeps searching !
How do I sign up. I tried and it does work. I have humana.
I tried to get on, forgot password, Tried to get it. Got a message that my card had expired and that I needed to contact you.
Never received any information or healthy benefits card with my advantage plan.
I have no number to log in. I have $150 sitting there and can’t use. It expires end of March. Was suppose to send me a book.
I am a 70 yr. old female, who do not drive, and I’m on a fixed income. I don’t always have money to take a cab to do my grocery shopping. I wish y’all would set up a catalog, like you have for the OTC supplies, so people up in age that don’t drive, can order food items over the phone, or the internet, and it can be delivered to our home. I really hope , you will take that into consideration. Please think about, because I don’t have to worry about going to a pharmacy or store to pick up any medical supplies at all. All I have to do is go on the internet, and order what I need, from the OTC catalog, and wait for my order to be delivered.
I posted a complaint about not being able to use the card at cvs,11223 granger rd garfield hts,ohio and walgreens 5090 turney ed Garfield hts and walgreens 12777 rockside ed garfield hts 44125 scanned the barcode and typed in the card number and the card would not work
Download the card for my food do not get no information
My card won’t work
Healthy benefits plus app stopped working on my phone and my wife's phone within an hour of each other. Worked fine for over a year and a half until 2 days ago. When I call the support line no one can help and passes it off to someone else. Support website for app not working either. Also things covered in catalog are not covered at walmart store. Manager at walmart says numbers don't match Also when I call healthynenefits by phone to place an order, they have always gotten it wrong. Getting very frustrated.....Thinking very hard about staying with Anthem next time.
Yes
Why do you not let independent grocery stores take your card,especially when older people live in small towns and can't get to the bigger stores as easily.
I am excited! I finally have an insurance plan that covers my health and well-being, I just gonna say that the customer service might need some social skills, (me too) lol but im working on that so im not complaining just saying. Thank you for all you do, especially keeping up to date with the covid 19 pandemic it's encouraging!! I I think it is anyway.
Useless to scan items in store !! I’ve 2 yrs !
by Leftygurl61
This app is supposed to help us scan items in stores to see if the products are approved. I’ve had the app over two years and it still doesn’t work as intended to check items so we don’t have to scan everything at the register smh 🤦♀️ and then find out it’s not approved. So when will your app ever work correctly? What is wrong with your system that it doesn’t line up with cash registers in stores? Also it lies when you scan an item it will say not approved but the store cash register approves it 😂I’m probably just going to delete it from my phone coz it’s useless and they’ve had two years to fix it 😳 . I’m just being honest not mean and this is facts 💯💯💯 not worth using this app just go online and get your balance from UHC instead or call to order stuff through UHC they’ll ship it free! And you can buy just one item over the phone and they ship it with no charge to ship it to your home! And I’m glad the store register approved my items when the app didn’t! NEEDS IMPROVEMENT OVER TWO YEARS STILL DOESN’T WORK AS INTENDED
Quite useless
by Yzx2
You can go into Walmart and scan something and it says it’s part of the plan. I’ve spent several hours in Walmart picking up items to see if they were part of the plan.
But when you get to the check out most of the items are not on the plan. And the cashier said she can’t take it off because she doesn’t know which ones aren’t part of the plan. So you end up paying out of pocket for items that shows as part of the plan.
I spent $89 from items suppose to be part of the plan and then I ended up paying $52 in cash. I would not have taken the items that were not covered through the register but she could not tell me which ones weren’t. She said it’s a common thing with this card, is very troubling and a lot of people get upset. I can see why.
I’ve always ordered through the catalog until is offered little of what I needed and I HAD to go to the store.
I would prefer having the products that we had in the past year. Or if they were at H-E-B to the list of stores to get items from. It’s more of a hassle than a help.
Fix the problem so when people go to the store the items that show covered are covered.
When I called in explaining what happened the Lady told me Walmart could charge whatever they wanted. And if they didn’t cover some of the items then they couldn’t do anything about it. That Walmart could change what they wanted and when they wanted.
This card is a nuisance instead of a help
Where did my order go?
by Redgreentoad
This is my second comment. With out being able to get my NON FOOD items in store because it only accepts food and feeling about ready to give up I decided trying again ordering my non food items on line. I pick out everything and check out and it says order sent. I even took a screenshot of my purchases and my total and remaining credit. For 2 days I don't get any email talking about my order. I check on the app to look at purchase history and to my dismay all my credit money amount is back at the amount before I ordered anything. So I get my money back but no order. Just like I didn't order anything. So now I can't get things in the store and I can't get anything online. This is the biggest joke there ever was. What happened to my order??? What a horrible thing to put seniors through.
Have a Problem with Healthy Benefits Plus? Report Issue
Why should I report an Issue with Healthy Benefits Plus?
- Pulling issues faced by users like you is a good way to draw attention of Healthy Benefits Plus to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Healthy Benefits Plus customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Healthy Benefits Plus.
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