AdventHealth Reviews

As much as I’d like to give AdventHealth a good review, I just can’t! It’s far from user friendly, I have trouble getting in to the parts I need to use, I can’t seem to find a way to get messages to Drs. other than Dr. Guthrie, and I usually have trouble even getting to him! My wife and I share an email address, and that fact seems to really throw your app for a loop! It can’t seem to wrap it’s brain around the idea that two people would want to share an address-share street addresses, why not share email addresses?

When I asked for help at a doctors’ office, I was told to call the tech line, so I did. They told me I needed to ask my question at the doctors’ front office, which I tried to do, and was told to call the tech line! Come on, people, get it figured out! If you want us to use your app, you’ll need to make it usable!

BTW, I recently needed a surgery which had to be done at ORMC, and I needed to set up and use their app. It was so smooth, and so easy to use, it was actually usable! What a concept!

Medical care as easy as 123! Appointments, refills,wellness checks, blood work etc. love the new system and the patient portal has made huge strides. Dr Yamamoto and his staff are always pleasant, professional and attentive to my plan of care, along with being protective of my dignity. Ive never had a team of people before now that actually focused on healing the patient and educating the patient on living a healthy life style. Dr Y is a rare breed! I wonder if Advent Health realizes that Dr Yamamoto and his standard of care is so far beyond the rest.

Previously the this app app combined all my health records, billing, other healthcare needs/data, and the ability to contact my doctor directly in one place. Sadly, the last past has now changed. I’m no longer able to contact my doctor directly. Instead I’m forced to funnel all requests through an intermediary, a “Care Advocate,” who either responds with a canned message or goes to ask my doctor and then relays the information back to me. Why do we have this new hurdle? I understand that doctors, like many of us, hate email and would rather do other things with their time, but it’s frustrating that this app has introduced this new obstacle in the doctor-patient communication chain. While AdventHealth was once great, I’m now resorting to calling and leaving messages at my doctor’s office.

AdventHealth provides some information about your care, but it is not complete. Issues I have found:
1. Labs do not have times attached to them. So if you multiple labs in one day, they are just listed on that day without times. This is frustrating if you want to compare lab results.
2. Speaking of comparing lab results, why not change the view of labs so they are listed horizontally in chronologically order? This way patients can trends in results.
3. Not all labs show up. Only blood work results. Any other labs (fecal, urine) do not show up in AdventHealth .
4. Summary of your visit is a mess. It is just one large word document. This is not how providers view your notes, so why do patients have to view it this way? Separate the notes so they are easier to read and easier to find what you are looking for.
5. Speaking of notes, AdventHealth only includes overall procedure notes. Nothing about provider or nurse notes when they visited the patient or what the course of action is for treatment. This seems like it was done for legal reasons, but as a patient I have a right to my entire patient chart of information.

At its best, navigation is great and it’s very convenient to message your provider with any requests or questions.
When AdventHealth isn’t working, you experience random defects where functionality isn’t working as it should. Technical support blames you as an individual or your provider when they don’t possess the functionality needed to cause the issue. I’ve heard multiple times that I’m the “only person experiencing this” yet my provider shares they have multiple other patients having the same issue and yes, they’ve reported it. Currently, I’m not able to initiate a message to my children’s provider and they are blaming the provider saying they removed messaging functionality. That’s just…not possible nor probable.

AdventHealth has potential but it’s got some issues. For starters, my primary care dr is not listed in my care team. I just saw her in September so it can’t be because I haven’t seen her in a while. Since she’s not listed I should be able to add her so that I could make appointments with her.

Second I was just in for a visit with an RN and I can’t access my summary. It just spins constantly and quitting and reopening does not fix the issue.

The lab section is much improved from the old app and things look easy to read and to get around. If the first two items were addressed then this would get additional stars. Based on responses it does seem like the developers care about their product and would interact with those who use it which is always a big plus.

I scheduled a new patient doctor's appointment through AdventHealth , said it was confirmed, and everything was looking great. Then shortly after I couldn't get it to connect my account because of an authentication failure which was clearly a bug. My friend said the same thing happened to her but AdventHealth said I could do it at the office so I decided to wait.

Well when I arrive at the doctor's office after driving for 30 minutes they had NO RECORD of my appointment ever being made, or myself in the system AT ALL. I'm very tech savvy and know how to navigate a complicated healthcare system and this was a complete failure. Good technology is supposed to make things easier, not more difficult. This is bad technology and I will not be using AdventHealth again.

I love using AdventHealth!! Easy to request refills and ask my doctors questions rather than waiting on a call back from them. They typically respond to me by the end of the day if I message in the morning or by the end of the next business day if later in the day. It is also helpful to be able to message them over the weekend, of course knowing they won’t answer before the next day they are in the office.

I woke up with a sharp pain in my neck today. Tylenol wouldn’t help and I couldn’t even turn my head without shooting pain. I don’t have insurance so I was looking around for the most inexpensive option to get some help. Thanks to the virtual visit option, I was able to speak to a doctor and get a prescription for less than half of the price to go in person. Extremely grateful!!!

I’ve used AdventHealth for almost two years and it seemed great but since about May it doesn’t seem like it works as expected. Multiple times I will receive emails stating your provider posted new results to the portal but when I go to the portal, it is the same old results. When I tell Dr. Hill’s office, they just make it sound like “yeah, sometimes it doesn’t work.” I haven’t been very impressed with the customer service or AdventHealth . Hopefully they can get whatever bug worked out soon!

AdventHealth suffers of constant glitches. The newest one has to do with the chat feature. Additionally, AdventHealth doesn’t let you see your lap results side by side unlike other health network apps which allow you to see the dates and results of each previous test done once you click on a certain test, such as Glucose. It doesn’t show you your past labs and you have to click on all the previous labs and try to find the one you want to compare it to. I hope this things get updated because AdventHealth has a lot of potential

AdventHealth was really good in the past however now it’s got major glitches with opening any type of medical records as well as signing in and signing out. I used to be able to print my records from any of my doctors but some Doctors notes are there and others are not so now I’m not able to print them which is very frustrating because you have to pay for them at the office one dollar per page. Is there anyway we can fix this???

Had the HelloWell and old Adventist app. I was able to message the physicians nurse in both those apps. This new app doesn’t appear to have that capability. Is that problem a bug or intentional. If intentional, you’ve destroyed the biggest reason I signed up for the portal. Also I noticed all the data from my 2019 wellness visit is not showing up in the lab section. Another bug?

I messaged my doctor through the advent health app over the weekend. I wait for the beginning of the week to start and received an email saying that she had responded to me but when I opened AdventHealth , it showed no message from her. I tried going on Patient Portal on my computer and it also showed no message from her. I really don’t know what the issue could be but its quite irritating because I had a question for an upcoming appointment and now I can’t see her response.

In the beginning this was a great app but when things go wrong there is no support. In comparing AdventHealth to other health institution app, it is far less then acceptable. The Advent health app portal is not stable and does not have the technical support that an application like this requires. When faced with a malfunction, the IT support doesn’t address the problem just tells you to go the the website for access. What is a health app worth if you can’t see a summary of your visit with a health professional? If you compare AdventHealth with the Mayo Clinic app, the Mayo portal app is six stars ⭐️⭐️⭐️⭐️⭐️ and Advent’s is less than one star ⭐️.

The portal for this app is excellent…it has all the information that you need, from doctors names and locations, your medications, visits to dr, procedures and history too…plus so much more! Easy to request appointments too…you have a Care Advocate, who is a “middleman”, between you and the drs…they are very patient and caring…it is also easy to maneuver the pages!

Hey! If you could fix the part of the so that allows you to pay you bill that would be great. Been broken for well over a week now. Will give more stars once AdventHealth actually works.

Took the time to fix the issue and reached out to me. Back to 5 stars

As a patient and a parent to a medically fragile child who solely uses this app as our care provider, I have to say the updates to AdventHealth from a few days ago are horrible. I used to be able to pull up lab reports and get a PDF with all of the results. Now to see each item you have to click on them individually and there is no way to see them all together or save them all together like before. Please please please fix the lab results back to how they were displaying prior to the update. Not user friendly at all!

The newest update has SO many bugs! The faceID barely works anymore, basically doesn’t at all. My messages aren’t loading from all of my doctors and Getting error messages. I can start to see a preview in the main messages screen but if I go to the actual message nothing will load and then it will tell me there’s an error. Not sure what happened, but AdventHealth needs to revert back to the previous version.

I have had excellent care from Sumalong, ER in Kissimmee and Partin Settlement. GI Dr Gomez was excellent also but GI Dr Michael Lo and his staff have been putting off my appointment that was made 2 months in advance then rescheduling it 3 times. I am
still waiting for my results from my endoscopy and colonoscopy biopsy’s that were done back on March 6th. It’s May now.

I used to schedule a lab... worked great by end of day I had my results on AdventHealth ... this is starting to make things much easier!!! Well done!!

Trouble signing in, often. And it doesn’t let you know there is a problem— it just doesn’t do anything. Difficult to switch between accounts you’ve set up under your sign in (as in a minor child). Doesn’t show all records/results. Couldn’t set me up with a new appointment, just got stuck. Searching for providers...stuck again. Does anything work??They should have worked out all these bugs before release. Disappointed. I have deleted AdventHealth and will go back to using HelloWell.

Not all offices are using the functionality, it’s not uncommon for messages to go unanswered or for you to be unable to schedule through AdventHealth . The billing section is terrible....once again you have to go to multiple areas to see if you indeed have an outstanding bill

Is there a way to enable push notifications? I don’t see that I have the ability to do this within AdventHealth itself and the this app app isn’t even listed in the iPhone notification settings area. Help!

While AdventHealth is great and user friendly it keeps crashing on me. The main crash point is add visit to calendar

I love the seamless workability of AdventHealth. Clearly defined areas and maneuverability from one section to the next!

My main concern is that it freezes every time I want to see my records. I just did some important testing and received an email stating the results are in but can’t pass the home screen to see them. This is really frustrating.

Great App. Looking for this to support being able to upload my health records to Apple Health. Is this going to be supported as old app did?

I have literally tried to create an account 6 times and every time I click “verify” in the emailed link, it takes me back to AdventHealth and has me sign in and says my account doesn’t exist. AdventHealth is absolutely useless without an account.

Downloads and lets me sign in just fine, but every time I try and connect me records AdventHealth crashes and closes. Tried deleting and redownloading with the same results. I would change my rating if this were to be fixed.

AdventHealth has not updated my BP since Oct. 08, 2019. Please fix this. Thanks.

Has my address and phone number from 12 years ago and I can’t seem to be able to change it