WellSky Personal Care Reviews

WellSkyPersonalCare is AWFUL. I’m a care provider and the company I work for recently switched to using this terrible app. There have been several occasions where I will select my client and the clock out time only to have WellSkyPersonalCare refresh and erase everything I put, making me late for my shift. Sometimes I don’t even see numbers when selecting an out time, just an empty screen that will let me scroll down never seeing anything until you close WellSkyPersonalCare and restart it, also making me late for shifts. Speaking of shifts, a seconds timer is never displayed yet you can clock in and out to the minute and still be “off” because you were not to the second. It’s very frustrating. The shift display is bad and half the time when you click on a shift your taken to the gps of your location on the map. Settings like profile picture and basic information can not be changed in WellSkyPersonalCare . There is also no way to see total hours for the work week. If you want that you need to do the math yourself which is once again annoying for a care app as most apps will have a running total of hours worked. If you have a company or work for one that is considering this terrible app tell them to run away as fast as they can.

First of all, you should just answer the pandemic questions then clock in, then after your shift you should be able to put down your task cause not every day is the same, it seems to be bass Ackwards. And when you answer the comments you have to put none in there just so you can go to the next question but half the time it goes back to asking you for the comment again.
I work five days a week and I’m lucky if I can punch out or in two times in a week. I have to notify my company to punch me out or in all the time, whether I’m 18meters or 9m or 35m, from house of client, it don’t pick up the GPS maybe that’s why I can’t punch out. I can’t even find my hours I worked, you can’t go back two weeks you can’t even go back 3 days, only if it’s in the same week you’re
working, what’s with that! I have every right to know my hours for the month and to see my hours.
Lousy app. It’s confusing! I’ve been working on apps and computers for over 20 years so it isn’t me. I’ll give it a half star.

WellSkyPersonalCare needs work. I am currently a user and I’ve had so many problems with the location and trying to log in. It says I’m located to far from the client to clock in for my shift, while I’m actually inside the home with the client. The company had to set a larger area for the clients location, and sometimes that doesn’t even work. It refuses to take my password, sometimes it doesn’t even pop up as an option. Says to log in with credentials, but doesn’t have a section to put the password in, and when it does I push the button to log in and it disappears again. I’ve been using WellSkyPersonalCare for a while, I have the Face ID/ fingerprint function on and it refuses that as an option because I need to log in to change that setting. I’ve had so many problems with it that I need to use an automated system through the company I work for to clock in/out and document the days activities. If I could post a photo or video I would cause this is absolutely ridiculous.

I use this for work (Im an in home caregiver) and it’s an okay app. It’s a lot simpler than calling the number, but it has many flaws. I wish there were notifications about schedule changes because many times I have woken up and got ready for work, only to open WellSkyPersonalCare and see the client canceled.
I wish I could see my previous hours all together in increments like weeks/months. That would be a lot more helpful.
I wish there were a way to add in/remove tasks that haven’t been updated in awhile to save my office some time (we have a lot of clients compared to how much management, it would take weeks for them to update everybody’s task list on their own).
The locations should come with pictures!! Sometimes it is really hard to find the right house especially in the neighborhoods where a mass majority of people do not have clearly marked houses.

I have no problems clocking in when I arrive at my job, but clocking out is a nightmare - but only the last few weeks, ever since the last update. Worked fine before that. Please fix!!
Update: STILL having problems. Now I’m having problems clocking in, too. This has been going on for a month now - ever since the last update. I’m spending an hour a week trying to clock out after my shift. Internet is poor where I am, but WellSkyPersonalCare used to work fine. PLEASE, please, please fix!
Another Update: I was so happy to see a new update on WellSkyPersonalCare. Of course I was less optimistic when I saw it said “buf fixes.” This morning it wouldn’t connect at all. It asked me if I was running on host “gobbledygook, a bunch of numbers, accepting more gobbledygook on port more numbers.” I’m a caregiver, not an IT tech. I just want to log on, do my job, log off, and get paid for my work. Come on, make this thing work. It used to.

The biggest annoying thing about WellSkyPersonalCare, is the location( distance to clients home). You can be standing right at the front door and it take more than 4-5 mins before turning green and allowing you to clock in. You literally have to walk around with your phone to the sky as if your looking for signal. Iv had to completely close out WellSkyPersonalCare and start it again and walk around. Then most of the time it works and other times it’s better to just call from the phone. When you see multiple people in a day, you don’t have time to be walking around till it turns green to clock. And whatever you do, don’t move because it will turn red in a heartbeat. It’s frustrating and annoying they haven’t done much to improve it.I’ve used WellSkyPersonalCare for 3 years now.

I am a caregiver, and my agency has been trying to move to using this out for all aspects of care management.

However, WellSkyPersonalCare often has an issue where it will not let me clock in even when I’m at the location, because it keeps disconnecting from “location sharing services” on my phone.

Also, my agency wants me to submit pictures of our charts at the end of each shift, but I repeatedly get an error message that keeps me from doing this. My agency says they have called Clear Care numerous times, and all they do is ask for another example of where it failed. I have sent to the screenshot of the error message more than five times. At this point, that I don’t know. what else they expect us to do-They either decide if they want to fix WellSkyPersonalCare , or not.

I think WellSkyPersonalCare is cool. One issue is I’m not able to clock-in in one particular area where I have 5 bars on my phone. I don’t know what it is about the area but I should be able to clock in; it’s in the city of Ontario, Ca. Also, when I enter a note under completed/not completed tasks, the note doesn’t show. So I enter it again. When I go back in, the note is there twice; what a pain!! Two days ago I received an error stating I was not clocked in but I was actually clocked in. Oh and I updated WellSkyPersonalCare prior to entering the note as well as prior to writing this review and there have been no changes. Same issue with the note. I’ll know about the clock-in issue in 2 days when I go see the client in the city mentioned. Please fix the bugs!!

I’ve been using WellSkyPersonalCare for a few months now for work and while WellSkyPersonalCare has its benefits it is EXTREMELY SLOW. It takes a very long time to create a shift and then when opening up WellSkyPersonalCare to clock out of the current shift, it takes very long for the shift to show up (because it takes so long to load). The past 2 weeks have been extra frustrating because some days after I’ve already created a shift, it won’t even load to show my current shift. I’ve let it load for up to 5 minutes and it just shows me the spinning wheel icon as if it’s loading but nothing pops up.
I even tried deleting WellSkyPersonalCare and reinstalling it but I’ve continued to have this issue. I’m am very displeased with WellSkyPersonalCare so far, I’ve had more problems with it than not. If they were to fix these issues WellSkyPersonalCare would be great.

The company I work for switched to ClearCare.
I have not been able to clock in using WellSkyPersonalCare because it shows me as being 70 meters away from my clients even though I am standing in the clients house. I hope they can get this fixed soon.
My Company fixed it on their end.

I’m updating some things a year later.
It’s really annoying when you log out and WellSkyPersonalCare instantly logs you back in when using Face ID.
Yesterday after a shift I went to clock in to my next shift and WellSkyPersonalCare wouldn’t let me use Face ID.
It said I could change it back once I logged in but when I tried to open my Profile in WellSkyPersonalCare it just kicked me back to the Log in page.

Another thing is after you Log in to start your shift it shows the Log out page.
When one sees it and is tired from working so much one gets confused and touches it.
All the caregivers I know make that mistake and really wish the clock out page didn’t show after one clocks in with a client.

HomeTrak App was easy to use and didn’t have these problems. I miss that App and don’t like this one. Clear Care App takes to long to load each page, one doesn’t have time to sit and wait for it.

I think WellSkyPersonalCare is very well organize! It’s neat, clean, and simple. I unfortunately give it 4/5. Why? Because I just started my Caregiving job and for some reason I can’t find the enable location for WellSkyPersonalCare on my phone. I can’t really get my hours in if the location setting is missing. (Yes, I did go on settings on my iPhone and went on WellSkyPersonalCare setting itself and tried to turn it on from there. The only thing there is turn on Siri suggestions and using cellular data) it’s a pain to clock in manually... which I need to call and talk to a machine.

Hi, so I’m a caregiver and I’ve been using WellSkyPersonalCare for about a year. There’s a new sign-in feature where you can use Face ID or Touch ID to log in, or you can log in with credentials. I logged in with my credentials because if you log in with the other option it prompts you to “log in to change sign in”but when I tap on my name in attempt to change my settings, it logs me out and I have to log back in again which in all gets pretty tedious. It completely defeats the purpose of logging in with Face ID because I have to log in with my credentials anyways. I always have issues with WellSkyPersonalCare due to my laggy signal most times however this new feature doesn’t even work for me so please help.

WellSkyPersonalCare has been nothing but problems for me. It hardly works and when it does it takes me more then 10 minutes to sign in or out of a shift because it shows I’m not in range of the clients home even thought I am inside the home! Also if I have a shift from 12pm to 3pm and I punch in before noon (let’s say 11:53) I then have to punch out at EXACTLY 2:53 because anything after that (but before 3:08) it ROLLS ME BACK TO 2:53 so basically I work for free for 8 minutes if I punch in at 11:53 and punch out at 3. LIKE WHAT?!? so basically for me it doesn’t use your exact punch out time. It will roll you back to when you punched in just to make sure you stayed within the ‘3 hours’ that was scheduled as a shift. Like this seems illegal.

WellSkyPersonalCare is missing many features, I don’t see total hours I worked, website version is very confusing, app won’t let me to request a day off. I should call to agency if I need a day off. I would rather to see my daily and weekly hours that I worked on app. And website version is very old fashioned and complicated. Not easy app to use. Pain to clock in and out. I wish my company never used WellSkyPersonalCare. Very inaccurate app and website. Every single time I should clock in as if I work for FBI. I should manually calculate hours I worked and most of the time my shift is not in app due to clock in and out issues. Pain to use. Will give a zero star.

Using WellSkyPersonalCare is the most frustrating part of my work day. It keeps good info but trying to log in or out is an absolute pain. Most often scenario: when I touch client’s name to begin the clock-in button fluctuates between green (clock-in) and red (can’t clock-in too far away) while sitting in the same spot. It begins flashing different distances such as 19meters and 59meters even though i haven’t moved. I then have to close window completely, start over again, and then it goes to green and stays so I can clock in. Same thing will happen when I try to clock out from same client from same location...
The time wasted on it is so annoying!

I’ve been using Clear care go app for about 2 years. I have difficulty with it finding my location. Another issue I have is that it takes forever to load sometimes it doesn’t load for over 30 min. While not having any issues with any Other app or platform on my phone. It’s very slow and often has server problems. It takes valuable time from my client when I could be caring for them instead of trying to get into WellSkyPersonalCare just to do tasks or clock in or out. Often have to call the office to clock me in and out. Atleast twice a week if not more often. I believe there’s good intentions with WellSkyPersonalCare but it currently is only frustrating and time consuming. I don’t care for it at all.

WellSkyPersonalCare is great, I bet I use it at least 4 times a day just to look at my schedule. It’s very handy and efficient. However, when a task is marked not done, a reason for it is required. When you type the reason and touch “submit”, it loads and then the reason disappears, like you had never even typed it. This is annoying and very frustrating, as I have to retype everything more than twice for every task I make “not done”. With every update, this hasn’t been fixed. I am wondering if this is something that only I have a problem with.

I agree there should be a way to get notified of upcoming shifts.
It should allow check-in even when you are 100 yards because facilities frequently are bigger than that, especially if you compare the street address location and are parked on the other side of the building, lastly if your within 200 yards you are within a minute or two of the client.
The one I have trouble with has no cell service inside the facility and out side is intermittent at best.
But if your standing at the front door and WellSkyPersonalCare is saying turn on location, even after it told you the exact distance to address as you pull in.
Closing and opening app usually fixes this but when it doesn’t it very frustrating.
Overall I find WellSkyPersonalCare very good in almost everything, like switching to navigation and back I find this very nice when you looking for a brand new client.
Gary Misbach

The past six months WellSkyPersonalCare has been down often, once we uninstalled and reinstalled it does not allow logging in using the application only by phone!

Review comments 2020
It’s easy to use, loads quickly when WiFi is available. My client is a family member that lives with my husband and I, it would be helpful to have multiple locations; such as our doctor appointments. The ideal feature would be gps location of client paired with caregiver. This would allow us to go for appointments outside the home and could track actual miles.

The previous comment hit the nail on the head! I especially agree with the caregivers being able to track their hours. Scheduling and payroll mistakes happen and it would be nice to be able look back and see hours worked and be able to compare that to paystubs. When handling multiple clients a day and with the demands of his job it’s hard to keep track of hours on our own. It would also be nice to be able to go back and put in comments after the fact. Maybe not edit the comments already made but add to them.

Currently, as a new user with a new job, WellSkyPersonalCare appears to be well organized and functional. I haven’t started working yet, but will report on functionality later. One problem that stands out is notifications. I can not find a place to turn notifications on, which seems like a necessity for a work app, nor can I find it in my phones settings to turn on notifications. Hopefully this will be changed in the future. I would love to be notified for changes with my schedules or clients, rather than have to check my phone constantly and hoping I didn’t miss something and leave someone in need, and waiting.

I think WellSkyPersonalCare is useful because I like the fingerprint sign in function. In an environment that requires awareness and providing attention to clients, it makes interactions with tasks and clocking in/out faster and easier. Everything is equipped at hand allowing me to better keep track of any important tasks. My only issue with WellSkyPersonalCare is that sometimes the clocking in/out option doesn’t work. It states that I am not in the right location even if I’m in the same room as my client and won’t allow me to use that function. Overall, I think WellSkyPersonalCare is great because information is easily accessible.

WellSkyPersonalCare is working pretty well for me, with one exception: often, when providing a reason for not completing a task (which is required), the comment is deleted after tapping “submit.” I then need need to re-type the comment and resubmit it. Additionally, each time I tap “submit” and the comment isn’t deleted, the keyboard disappears but I need to tap submit a second time. The comments should stick the first time, and with only one tap of the submit button. Having the comments deleted and needing to re-do them makes charting this way take longer than paper charting! Please address this bug ASAP!

I am not happy at all with WellSkyPersonalCare I have been working for two weeks now and I have everything turned on with my phone like location. But still I am not able to clock in and out using g WellSkyPersonalCare because it is not able to locate my locations when I arrive at the clients house. Very frustrating!! I have told my company and ask other staff members and no one knows why WellSkyPersonalCare will not work correctly. Also on top of all that the orientation slide show for WellSkyPersonalCare does not even work also to even have shown me how to use WellSkyPersonalCare . I push play and nothing happens. I push skip and it goes away. So I am trying to learn how to use WellSkyPersonalCare by just learning on my own !! Someone needs to fix these issues. Asap !

WellSkyPersonalCare makes organizing your schedule between your client(s) simple and care plans are just a click away. However, it does have a few glitches and will freeze every now and then when trying to document additional comments. All and all though, it's a very convenient app that helps take extra stress away from your busy schedules.

Over WellSkyPersonalCare is so convenient and easy to use. However it does have a problem with stating your not close enough even though you are literally in the clients house. After the update it wouldn’t let me sign in nor use my finger print. After I deleted WellSkyPersonalCare and reinstalled it. It works perfect. I believe all Inhome services should use WellSkyPersonalCare instead of calling an 800 number and all the numbers you have to push in. Then you end up clocking in late🤦🏽‍♀️🤷🏽‍♀️

There are many times I am unable to clock in/clock out even in the clients home. App can’t find location. I work 24 hour shifts, I like to do my documentation a half hour before my 24 hour shift ends and my shift time is not available. It is actually gone. It would also be nice if we could do a late entry since we cannot always document/chart in front of client. Another thing that would be nice is if we could go back 24 to 36 hours and read the previous caregivers notes to read more how the previous shift(s) have gone. It is rude to talk in front of client about behavior issues or other issues.

It would be better if this site had your hours that you already worked in one pay period posted.

If you forget to clock in when you get to your client the company refuses to change it and you lose that money. Example: if you were at your client at the scheduled time of 9 and you forget to clock in until 9:10 you don’t get paid for it. To get the money for that 10 minutes you have to work 10 minutes longer, which adds 10 minutes of actual work time not paid. This needs fixed. Everyone makes mistakes.

Super slow anytime you click on anything. Whether it’s to sign in, complete tasks, or look at the shift’s details, it’s always running slow or not at all. It tends to crash occasionally. I’ve downloaded it on multiple phones so I know that’s not the problem. Also would love to see my schedule for the month instead of just the weekly basis. I’ve tried the calendar looking icon in the top right hand corner but no matter what phone I had it literally did nothing except reload what I was already seeing. Not sure why that’s even there. WellSkyPersonalCare would be really helpful if it worked consistently.

Don’t know if this is just on the small iPhone but I just started using WellSkyPersonalCare on my iPhone. I was able to clock in and out, was able to put in miles with a comment but when I tried to write in a comment on comment screen I was able to write the comment but could not submit it because the keyboard was covering the submit button. I also could not move the comment box nor could I get rid of the keyboard. At this time I don’t know if I will need to delete WellSkyPersonalCare and start over because I can’t get past this page.