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⚠️ Most reported problems ⚠️

Something else
37.9%

Crashes
31.0%

Not working
27.6%

Screen
3.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MDLIVE Problems 😠👌🔥

- Have to set up appointments individually

- Waited over an hour for a call back

- Received multiple calls informing that they were going to call

  11 Reported Issues: 😵🆘🛟🚨📢

Rebecca
2024-12-08

App stuck " thinking during triage section, even after switching network

Shiana Mathew
2023-12-18

The app is horrible!! I can’t even book an appointment!!

Josh Dadd
2023-09-25

app crashed and shuts down When clicking ‘first available appointment “

Marina Koop
2023-05-26

Cannot confirm appts on the app,. won't let customer leave messages, has updated app,

Chris
2023-04-04

App crashes when using the messenger function. Also cannot view or respond appropriately to messages. Very flawed on the back end for sure.

Diane Masi
2023-03-14

Login errors App doesn't start up just circles endlessly Then I get blocked and have to call. Can never select an appointment. Must wait for dr to confirm. Even when I have an appointment, system says I do not.

Colleen Reeks
2022-11-02

I am trying to set up a consultation and the app will not let me go past the Health Profile screen. The Next button does not activate after I fill out all the information that I can.

Lydia Harding
2022-08-15

When I get to the end and click confirm it says an error has occurred. It will not let me get to an appointment how do I fix it ?

Bethann Hocine
2022-08-13

When I get to the end and click confirm it says an error has occurred. It will not let me get to an appointment

Melissa D Allen
2022-08-09

Crashing when trying to login with biometric

Robin Irizarry
2022-07-26

App keeps crashing every time I try to log in with fingerprint or username/pw.

Showing 1-11 of 11

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Common MDLIVE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MDLIVE app on iOS and Android devices. Solve all MDLIVE app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. MDLIVE iPhone Issues and Solutions

  2. MDLIVE Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MDLIVE, Inc., developers of MDLIVE.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit MDLIVE Website

Privacy Policy: https://www.mdlive.com/consumer/privacy.html

Developer: MDLIVE Inc




About this app

Copyright © 2020 this app, Inc. All Rights Reserved. this app may not be available in certain states and is subject to state regulations. this app does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition. this app uses HealthKit and CareKit to pull your medication and allergies automatically, with your consent. this app does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. this app and the this app logo are registered trademarks of this app, Inc. and may not be used without written permission.  All this app doctors are board-certified and state-licensed, with an average of 15+ years of experience. this app has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. this app doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations.  Have an this app virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends, and holidays. this app also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.  In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. this app also cannot treat children under 3 with a fever and children under 12 with ear pain.  And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor's visit. 2. 7.  We treat thousands of people a day with many different conditions, but you should not use this app if you are experiencing a medical emergency.  You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.  For complete terms of use, visit app.