My Invisalign app not working? crashes or has problems?

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23 User reports:
App has problems
 User reports 23

⚠️ Most reported problems ⚠️
Not working
37.1%

Something else
34.3%

Crashes
22.9%

Connection
2.9%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 12 Reported Issues:

L
Lily Boyde 2024-08-10

Trying to create an account on the app, won't let me enter my email address, just keep getting 3 dots

L
Linda Saeli 2023-05-10

How do u reset timer to 0 today it’s has my nonerar time over nine hours?

J
Joanne Waddington 2023-01-09

ClinCheck Plan has been failing to load for the last couple of months, for anything more than a couple of fleeting views. I have an Android phone and have tried unistalling and reinstalling the app several times, as well as logging in and out, but nothing helps.

C
Chris Martinez 2022-12-02

My Invisalign app won't let me in. When I try to complain, it goes to a white screen. Where are all my progress pictures? How to reset?

⚠️ Troubleshoot | Report Issue ⚠️
P
Pamela Smithsted 2022-08-09

registered today, but website not taking my progress info

J
Jacqi 2022-07-20

Timer didn’t reset to zero today. Includes yesterdays time

G
Graham Lane 2022-07-14

Log in with Face ID which works but says ‘ Your session has ended Please sign in to access your account’ but I can’t get any further than that.

C
Crystal Peters 2022-07-10

The app seems to have crashed. When I open it, it is continuously loading. Unable to use the timer today. I'm hesitant to uninstall it because I don't want to lose my previous days of data. Please advise.

L
Louise Barnes 2022-07-02

I never receive a reply from My Invisalign when I lodge a request for support through the app. How else to contact them?

⚠️ Troubleshoot | Report Issue ⚠️
B
Barbara Curcio 2022-06-09

My timer is stuck on same time since yesterday.

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Peggy Volpe 2022-05-30

My timer did not reset to zero from yesterday. How can I now track my "Aligner Out" time?

T
Taliah Coleman 2022-04-20

It won’t let me do an insurance check. The button where it says dental insurance character won’t let me click it .

Showing 1-12 of 12 reported issues:

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Common My Invisalign Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. My Invisalign iPhone Issues and Solutions

  2. My Invisalign Android App Issues and Solutions


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E-Mail: invisaligncare@aligntech.com

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Developer: Align Technology




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