My Invisalign app not working? crashes or has problems?

My Invisalign Status


I have a problem with My Invisalign

Are you having issues? Select the issue you are having below and provide feedback to My Invisalign.



18 Problems reported in the last 24 hours

Most reported problems

Something else
41.9%

Not working
22.6%

Login
19.4%

Crashes
9.7%

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
S
Susan:

Can’t log in, my info disappeared

F
Frantz Pierre:

Cannot complete setup

📋 13 Reported Issues:

D
Dwayne Latzke 2026-02-22

App will not recognize login.

L
Lily Boyde 2024-08-10

Trying to create an account on the app, won't let me enter my email address, just keep getting 3 dots

L
Linda Saeli 2023-05-10

How do u reset timer to 0 today it’s has my nonerar time over nine hours?

J
Joanne Waddington 2023-01-09

ClinCheck Plan has been failing to load for the last couple of months, for anything more than a couple of fleeting views. I have an Android phone and have tried unistalling and reinstalling the app several times, as well as logging in and out, but nothing helps.

C
Chris Martinez 2022-12-02

My Invisalign app won't let me in. When I try to complain, it goes to a white screen. Where are all my progress pictures? How to reset?

P
Pamela Smithsted 2022-08-09

registered today, but website not taking my progress info

J
Jacqi 2022-07-20

Timer didn’t reset to zero today. Includes yesterdays time

G
Graham Lane 2022-07-14

Log in with Face ID which works but says ‘ Your session has ended Please sign in to access your account’ but I can’t get any further than that.

C
Crystal Peters 2022-07-10

The app seems to have crashed. When I open it, it is continuously loading. Unable to use the timer today. I'm hesitant to uninstall it because I don't want to lose my previous days of data. Please advise.

L
Louise Barnes 2022-07-02

I never receive a reply from My Invisalign when I lodge a request for support through the app. How else to contact them?

B
Barbara Curcio 2022-06-09

My timer is stuck on same time since yesterday.

P
Peggy Volpe 2022-05-30

My timer did not reset to zero from yesterday. How can I now track my "Aligner Out" time?

T
Taliah Coleman 2022-04-20

It won’t let me do an insurance check. The button where it says dental insurance character won’t let me click it .

Showing 1-13 of 13 reported issues:


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Common My Invisalign Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. My Invisalign iPhone Issues and Solutions

  2. My Invisalign Android App Issues and Solutions

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‼️ Outages Happening Right Now

  • Feb 22, 2026, 12:33 AM

    a user from Green Bay, United States reported problems with My Invisalign : Login

  • Feb 21, 2026, 07:15 PM

    a user from Saint Francis, United States reported problems with My Invisalign : Not working

  • Feb 21, 2026, 01:19 PM

    a iOS user from Lakeland, United States reported problems with My Invisalign : Login

  • Dec 23, 2025, 02:36 AM

    a iOS user from Montreal, Canada reported problems with My Invisalign : Connection

  • Dec 06, 2025, 12:14 PM

    a iOS user from Gorna Oryahovitsa, Bulgaria reported problems with My Invisalign : Login

  • Nov 07, 2025, 10:54 AM

    a Windows user from Cape Town, South Africa reported problems with My Invisalign : Not working

  • Oct 20, 2025, 07:35 PM

    a user from Valencia, United States reported problems with My Invisalign : Not working

  • Oct 20, 2025, 06:34 PM

    a user from Norfolk, United States reported problems with My Invisalign : Login

  • Oct 20, 2025, 06:34 PM

    a user from Norfolk, United States reported problems with My Invisalign : Not working

  • Oct 20, 2025, 03:56 PM

    a Windows user from Montreal, Canada reported problems with My Invisalign : Login

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