MyChart puts your health information in the palm of your hand and helps you
conveniently manage care for yourself and your family members. With MyChart you
can: • Communicate with your care team. • Review test results, medications,
Listed below are our top recommendations on how to get in contact with MyChart. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyChart. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Epic
Over the last week - probably since this update, the App is having problems loading data and is just incredibly slow or when I select icons, it doesn’t load any of my info at all - giving error messages about not being able to retrieve my data at this time or that its having problems with its server. I had to contact my docs office today to get info about past medical summary and upcoming appointments. My recent test results and even messages sent to/from from my doc aren’t loading. It either says it can’t load my data at this time and then gives an error pop up message or it says it can’t download data from the server. When trying to retrieve messages, a bar with pop up message saying it’s trying to retrieve from Legacy and has its logo - which is a place I’ve never used & the app doesn’t support. I called Tech support today and did some trouble shooting over the phone. They said to try it on a desktop (seems silly since we need the app to work to gain access to it on our mobile device). Also was told to delete and re-add the app. it didn’t work any better and still showed error messages about retrieval, so I’m at a loss! It’s supposed to help us stay connected to our docs and medical reports - to add mobile convenience. We should not be made to go to a desktop, when the whole idea of an app is convenience. Hopefully enough people complain about this that it gets updated and fixed.
I have the MyChart app on both my iPhone and iPad. I have it listed for my hospital visit, my eye clinic visits and my general health visits. The only thing is accurate on his keeping the appointment dates updated. And yes it does share test results. That’s it. It does not provide any billing information at all despite my getting paper bills indicating massive charges nothing ever appears on the MyChart apps. There is no way of letting the app people know that it doesn’t work the only messaging goes to the doctors and I don’t trust it since they don’t even tell me the bills. This is a useless app that makes people think they have contact and that they are sharing information and information is being shared with them. Thank goodness I kept paper statements for everything otherwise I would have no tracking of my billing or payments. This is a scam both to the medical profession into the patients. For goodness sake I hope somebody read this app and updates it correctly.
This App Needs to be Updated and needs Improvement. It is constantly giving me loading problems saying server not connected. I cannot send messages to my doctor. Make appointments or view anything on it but my appointment date and time. Then you're not able to make appointments for dental but yet it gives you a dental over due reminder. The alert reminder bell is annoying it should have a clearing option once viewed. This app needs a lot of work. The part I do like is you can see what doctor, nurse or specialist is really doing there job professionally. A lot uploaded to the site isn’t very accurate. It makes you question your hospital and clinic choices. I really hope they make some changes to this app very soon. The doctors uploading as well to this app also need to do better proper medication on file health issues etc. I cannot even review my test results. 😭 Please Update
By Nadine rogers
Feb 22 2021
I want to delete MyChart account. TYVM.
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