Contact MyChart Support
Published by Epic on 2023-12-18 About: MyChart puts your health information in the palm of your hand and helps you
conveniently manage care for yourself and your family members. With MyChart you
can:
• Communicate with your care team.
How to Contact MyChart Customer Service/Support
Listed below are our top recommendations on how to get in contact with MyChart. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyChart. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Epic
Verified email
Contact e-Mail: [email protected]
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Developer: Epic Systems Corporation
E-Mail: [email protected]
Website: Visit MyChart Website
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Reported Issues: 39 Comments
By Jean Sheeley
3 months agoI cannot get into my chart...please help
By Steven M Scolnick
4 months agoI am signed up for paperless billing and I believe I have everthing set up to email when I have a bill. However, I still am not receiving these notification. Would please advised me what I am doing wrong.
By Lloyd Lynn
5 months agoI cannot log in nor change my password as my email address has changed. How can I change my email address? Please contact me at my new email address lloydlynn043@redacted or by cell at 2623052277. My old email was bobby@redacted Thank you
By MR GEORGE KEVETT
6 months agoEVERY TIME I TRY TO LOG ON TO MY CHART I GET AN ERROR MESSAGE ????? TIME TO FIX YOU SYSTEM PLEASE!!!!!!!!!!!!!!!!!!!!!!
By robert l pepper
6 months agowe just got my wife on mychart but everytime i try to log her in in keeps asking me for a code which i get from you people in my emailbut must enter a code everytime for her her account only.. I can login without getting a code to enter.
By Larry J Shores
9 months agoI’m not able to login to my chart. It has always worked for me before and now I get a message that my user’s name and pass word are incorrect. How can we get back on line?
By Harold Comstock
11 months agoI have been locked out of my chart. It keeps saying incorrect log on. It is frustrating to try to get on my chart. As I stated now I'm locked out. Lets get this fixed!
Everday I have to change my pass word to get in my chart. Some tomes it will bw ok for two days then it can not login beause it says the pass word is wrong.I need to know why this keeps happening and what can be done to fix the problem. It has been going on for some time now I rely on my chart for results on test, reminders, etc.
By Dian Brens
1 year agoI can no longer log into MyChart using Face ID on my apple iPhone. It used to work, but now the option is gone. I have an iPhone 11 Pro Max with IOS 16.3.1. Can you please help get that back? Dian.
By Dian Brens
1 year agoI can no longer log into MyChart using Face ID on my apple iPhone. It used to work, but now the option is gone. I have an iPhone 11 Pro Max with IOS 16.3.1. Can you please help get that back? Dian.
By Wayne Taber
1 year agoFor the last four days when I try to logon I get an error message "We could not send you a code right now. Please try again later, or contact our customer support team for immediate assistance." I am logging on from my PC as always, not from an an App. Now what?
By Michael Campbell
1 year agoThe MyChart app, gave me the option to "click here" to recover my user name. I had to submit my date of birth AND full social security number with my request. The email, with my user name WAS NEVER SENT TO ME. That means, MyChart, has my social security number and can now move forward with ID theft. WHY DID YOU ASK FOR MY SOCIAL? WHY DID YOU NOT SEND ME MY USER NAME?
By Margaret Heath
1 year agoI want my chart deleted , I will not be using the system any longer .
By Brenda Westbrook
1 year agoI can't send messages to some of my doctors. How do i keep doctors that i need to send messages to? Also doctors that I only seen because my regular doctor was not there.
By BARRY PAUL
1 year agoI would like someone to tell my about my charges of $157....and why isn't there a contact phone number so that you can talk to someone????????????????????????
By Patricia Zimmerman
1 year agoCan you please tell me if I should be concerned of a security breach? Your system has been down almost a week. Who can I speak with?
By Dawn Rusk
1 year agoMy chart won't accept my password that I have used for years,,,,,,why does a person have to keep changing a password that worked very well before?
By Sandra Hensley
1 year agoYes I am using the same username & password from last time I visited my chart but now it doesn't work. Have tried several times without results & not able to change password either - no response to request from MyChart. Changed it last time too. Get your act together! Have to call Dr. & complain -again...
By Paula smith
1 year agoI can not get the log in page to enter my name and password. I have tried at least 11times. All that pops up is info about Covid 19. I never had this problem before. I need to s3nd a message to my doctor and check my appointment schedule.
By Carolyn Bernard
1 year agoI have been locked out of My Chart. I have tried everything, and nothing works. Please have someone call me 775 826 4896 or email me ckb2500@redacted Can't believe one has to be a computer professional, in order to have access to MyChart. Carolyn Bernard
By Merna Volenec
1 year agoHave problem with making a new password. I do not know what number they want (xxxxx xx xxxxx) . How do I get help with this. I am a kidney transplant and need to monitor my lab results. Phone #608-842-0433. Thank you.
By Janet Weaver
1 year agoI have been locked of my account because I made too many unsuccessful attempts to log in.I waited 24 hours and I am unable to access my acct. Customer service hangs up on me.I have a Virtual visit scheduled with my Dr. In a few days.I DONT know how to connect virtually for a Dr. Appt. Please call me 4632012875. Janet Weavers My Chart acct. at Parkview Fort Wayne IN.
By Charles G Moore
2 years agoPlease call me regarding notice that I have test results when I have not been tested recently. I could not log in despite not having changed my user name or password. Please call me at my cell 775-225-6913 which is better than my land line 775-852-3226 or send me an email with a number to call you directly. I do not know how or why I should be getting notices from mychart because I've changed the doctors and hospitals associated with mychart. My email is chuckmoore12@redacted
By Seymour J. Metz
2 years agoI have been having trouble logging in due to the two factor authentification being extremely slow. When I get a message that an e-mail has been sent, it is not clear how long to wait before requesting a resend. It would help if: 1. The web page indicated how long of a delay to expect: "minutes" is too vague. 2. Your system detected periods of heavy load and increased the timeout beyond the normal 15 minutes. 3. There was an option for a voice call with the confirmation code
By Beata Stroz
2 years agoI want to delete MyChart account please.
By George Klocko
2 years agoI have been locked out of my MyChart. Have tried several times to restart. All unsuccessful. How do I reach customer support?
By judith K Diefenthaler
2 years agowe want to opt out from My Chart. We have had nothing but problems with our my chart accounts. Please do so and let us know that it has been done. David and Judith Diefenthaler
By Stephani Whitley
2 years agoI recently visited the ER and the document I received said that I already have an account with MyChart but I've had numerous email accounts since then that no longer receive emails. So, therefore, I can't receive the recovery information they send. How do I get back into MyChart using my existing email address?
By Tim
2 years agoaccount has been locked out, is not responding to userid or password reset, unable to find a number for customer support
By WAYNE BARRY
2 years agoMy wife is showing signs of covid 19 and needs to be tested as soon as possible. Please call me at 443-693-2526 or Jane Barry's phone number 443-845-6690. She is 71 years old and if possible for me to be tested also. I am 73 years old. I have forgotten our my chart information and can not sign into her my chart or mine.
By JANET LINDA BARRY
2 years agoI cannot login to my account because I forgot the sign in information. Please call me in order to set up testing for covid 19. I am showing signs of the virus infection. I am 71 years old. Janet Linda Barry. 443-845-6690 or my husband's phone number 443-693-2526
By ANITA TANTAROS
2 years agoMR# 00114847 keep geting notification on phone when I go into record cannot find notifications in portal. it states I haVE 12 NOTICES Can u tell me how to view then thank you
By LeAnn Emery
2 years agoI am unable to register for MyChart. I've attempted twice. For some reason it's not accepting my info.
By Linda C Hickman
2 years agoI got deactivated due to trying to log in too many times. Contacting you to see how to get activated again. Thank you. ,
By Monique sellers
3 years agoI want to delete my chart database from the my chart system. I don’t want to be in the system for anyone to be able to look up my profile or my information for my health.
By Nadine rogers
3 years agoI want to delete MyChart account. TYVM.
By imonlydoingthistogetfreehints
So not impressed
I already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app. It isn’t user friendly at all and kept asking me the same questions over and over. I was told with urgency I needed to set this up and answer a questionnaire. When I tried setting it up it asked who my healthcare provider is but they aren’t on your list of providers. I contacted y’all for help and then was told to worry about it later. So which is it? To top it off I’m not sure when my actual appointment is because I set it up for one time and the girl that called gave me two different times from that one. Honestly, get it together! (This doesn’t bode well for faith in a system I already don’t trust.) I honestly don’t trust telehealth appointments because 1) I’m not seeing an actual doctor just a nurse practitioner and 2)I don’t understand how you can diagnose anything accurately without actually examining me. This just doesn’t seem like good healthcare to me but a shortcut to save a buck. For example, I’ve had lower left abdominal pain for the last month and a half, so how do you plan on making a diagnosis without any diagnostic testing? I really have no desire to do this at all but was told it was a requirement of my health plan so we shall see. I’ll give it a whirl and get back to you but so far I’m not impressed in the least.
By notgivingumyname
Write a review response
The program is cumbersome and not intuitive. Getting a copy of bills to submit to secondary insurance is impossible to get. Having to call so they print it off before I can see it in the program is ridiculous!!! Plus half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided. Looks like designers were assigned to different modules of the program and they do not interact well. When working with programmers you need someone to oversee how different modules interact or don’t. System runs amuck if not monitored for flow. Great idea for the program but not easy to search and get information needed easily. Also. When at an appointment, the detail of the appointment disappears until the follow up is completed. This is not helpful at all. Need the appointment visible all the time for details and directions. Email is hard to use, can’t add secondary people to them. Contacts are limited. Responses go unresponded to for days. Have been trying to remove a name from automatically receiving billing messages for months. Why can’t I do this myself? This is my information, i should have control over the dispersamente of it! Overall, great concept , lousy implementation-too disjointed of a robust program.
By Venerina
Horrendous
Penicillin was removed from my allergies. I was told to quit using my EpiPen when stung by a bee, when I’m allergic to bee venom. I brought in my medications twice to woman's family wellness center in Missoula Montana. They never got my medications correct not even when I added or corrected them on the app. “Doctor” I don’t Claire A Frost was the meanest person I have ever met who walked out of my very first appointment with her. I just had my 18th surgery in 8 years. I was, looking for a good general “care” doctor. This is an app where you try and communicate with people who are not healers. This app is biased. This app is racist. It’s sad when you can say the best part about a hospital (Saint Patrick’s) is it’s food. I was banned from defending myself! The doctor lied in her chart notes. Managers wouldn’t call me back. I can’t have children. I am so sick. I am so tired of doing this all on my own. This app didn’t make things easier I was just able to read lies! It took years for me to be diagnosed! Everyone treated me like I was making it up! When I called to try and get into this app I was transferred twice on hold for an hour and not told why I couldn’t use the app anymore. This app treats women that can’t have children like they are not worthy of compassion and care!
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Why should I report an Issue with MyChart?
- Pulling issues faced by users like you is a good way to draw attention of MyChart to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyChart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyChart.
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