Contact MyChart Support

Please consider adding the option to use Face ID to your application for easier access to it.

Hi. I'm having problems getting or sending messages from/to my Doctor when I go to the messages page by clicking the button its just blank. I also cannot access the medical library. I used to have access to all these functions. Can you tell what the problem is?

I cannot get into my chart...please help

I am signed up for paperless billing and I believe I have everthing set up to email when I have a bill. However, I still am not receiving these notification. Would please advised me what I am doing wrong.

I cannot log in nor change my password as my email address has changed. How can I change my email address? Please contact me at my new email address lloydlynn043@redacted or by cell at 2623052277. My old email was bobby@redacted Thank you

EVERY TIME I TRY TO LOG ON TO MY CHART I GET AN ERROR MESSAGE ????? TIME TO FIX YOU SYSTEM PLEASE!!!!!!!!!!!!!!!!!!!!!!

we just got my wife on mychart but everytime i try to log her in in keeps asking me for a code which i get from you people in my emailbut must enter a code everytime for her her account only.. I can login without getting a code to enter.

I’m not able to login to my chart. It has always worked for me before and now I get a message that my user’s name and pass word are incorrect. How can we get back on line?

I have been locked out of my chart. It keeps saying incorrect log on. It is frustrating to try to get on my chart. As I stated now I'm locked out. Lets get this fixed!

Everday I have to change my pass word to get in my chart. Some tomes it will bw ok for two days then it can not login beause it says the pass word is wrong.I need to know why this keeps happening and what can be done to fix the problem. It has been going on for some time now I rely on my chart for results on test, reminders, etc.

I can no longer log into MyChart using Face ID on my apple iPhone. It used to work, but now the option is gone. I have an iPhone 11 Pro Max with IOS 16.3.1. Can you please help get that back? Dian.

I can no longer log into MyChart using Face ID on my apple iPhone. It used to work, but now the option is gone. I have an iPhone 11 Pro Max with IOS 16.3.1. Can you please help get that back? Dian.

For the last four days when I try to logon I get an error message "We could not send you a code right now. Please try again later, or contact our customer support team for immediate assistance." I am logging on from my PC as always, not from an an App. Now what?

The MyChart app, gave me the option to "click here" to recover my user name. I had to submit my date of birth AND full social security number with my request. The email, with my user name WAS NEVER SENT TO ME. That means, MyChart, has my social security number and can now move forward with ID theft. WHY DID YOU ASK FOR MY SOCIAL? WHY DID YOU NOT SEND ME MY USER NAME?

I want my chart deleted , I will not be using the system any longer .

I can't send messages to some of my doctors. How do i keep doctors that i need to send messages to? Also doctors that I only seen because my regular doctor was not there.

I would like someone to tell my about my charges of $157....and why isn't there a contact phone number so that you can talk to someone????????????????????????

Can you please tell me if I should be concerned of a security breach? Your system has been down almost a week. Who can I speak with?

My chart won't accept my password that I have used for years,,,,,,why does a person have to keep changing a password that worked very well before?

Yes I am using the same username & password from last time I visited my chart but now it doesn't work. Have tried several times without results & not able to change password either - no response to request from MyChart. Changed it last time too. Get your act together! Have to call Dr. & complain -again...

I can not get the log in page to enter my name and password. I have tried at least 11times. All that pops up is info about Covid 19. I never had this problem before. I need to s3nd a message to my doctor and check my appointment schedule.

I have been locked out of My Chart. I have tried everything, and nothing works. Please have someone call me 775 826 4896 or email me ckb2500@redacted Can't believe one has to be a computer professional, in order to have access to MyChart. Carolyn Bernard

Have problem with making a new password. I do not know what number they want (xxxxx xx xxxxx) . How do I get help with this. I am a kidney transplant and need to monitor my lab results. Phone #608-842-0433. Thank you.

I have been locked of my account because I made too many unsuccessful attempts to log in.I waited 24 hours and I am unable to access my acct. Customer service hangs up on me.I have a Virtual visit scheduled with my Dr. In a few days.I DONT know how to connect virtually for a Dr. Appt. Please call me 4632012875. Janet Weavers My Chart acct. at Parkview Fort Wayne IN.

Please call me regarding notice that I have test results when I have not been tested recently. I could not log in despite not having changed my user name or password. Please call me at my cell 775-225-6913 which is better than my land line 775-852-3226 or send me an email with a number to call you directly. I do not know how or why I should be getting notices from mychart because I've changed the doctors and hospitals associated with mychart. My email is chuckmoore12@redacted

I have been having trouble logging in due to the two factor authentification being extremely slow. When I get a message that an e-mail has been sent, it is not clear how long to wait before requesting a resend. It would help if: 1. The web page indicated how long of a delay to expect: "minutes" is too vague. 2. Your system detected periods of heavy load and increased the timeout beyond the normal 15 minutes. 3. There was an option for a voice call with the confirmation code

I want to delete MyChart account please.

I have been locked out of my MyChart. Have tried several times to restart. All unsuccessful. How do I reach customer support?

we want to opt out from My Chart. We have had nothing but problems with our my chart accounts. Please do so and let us know that it has been done. David and Judith Diefenthaler

I recently visited the ER and the document I received said that I already have an account with MyChart but I've had numerous email accounts since then that no longer receive emails. So, therefore, I can't receive the recovery information they send. How do I get back into MyChart using my existing email address?

account has been locked out, is not responding to userid or password reset, unable to find a number for customer support

My wife is showing signs of covid 19 and needs to be tested as soon as possible. Please call me at 443-693-2526 or Jane Barry's phone number 443-845-6690. She is 71 years old and if possible for me to be tested also. I am 73 years old. I have forgotten our my chart information and can not sign into her my chart or mine.

I cannot login to my account because I forgot the sign in information. Please call me in order to set up testing for covid 19. I am showing signs of the virus infection. I am 71 years old. Janet Linda Barry. 443-845-6690 or my husband's phone number 443-693-2526

MR# 00114847 keep geting notification on phone when I go into record cannot find notifications in portal. it states I haVE 12 NOTICES Can u tell me how to view then thank you

I am unable to register for MyChart. I've attempted twice. For some reason it's not accepting my info.

I got deactivated due to trying to log in too many times. Contacting you to see how to get activated again. Thank you. ,

I want to delete my chart database from the my chart system. I don’t want to be in the system for anyone to be able to look up my profile or my information for my health.

I want to delete MyChart account. TYVM.