Contact myVCA Support

by NikkieLynn

This app has way too many bugs. Let’s start with the fact that half the time I have to re-login to the app when I want to use it. But today was the end-all of bugs. Eight notifications to administer my dogs heartworm preventative in under 5 seconds. Eight. I don’t need eight notifications. I don’t even need one notification because it doesn’t even notify me on the proper date. There is no way to delete this notification in any way shape or form to prevent it from going off again. So now my phone and my iPad keep alerting me that I have to give my dog his heartworm preventative which isn’t even due until the 19th. The notifications came in so fast my watch rebooted itself. You should be able to delete dosing reminders and you can’t. I can’t even dismiss them and there’s an option for that. And please don’t harass me with an email to help you sort this out. We played this game a year ago with the login bug and got nowhere.

by Rascalpup

This app is worse than useless.

When i called the vet hospital to check in for my appointment (as instructed by the sign outside the office), i was told to use the app to check in. Why not let me check in on the phone, since I’m here and we’re talking ON THE PHONE?

Then i spent 15 minutes trying to check in using the app, and failing to get the chat button to work. The best i can guess is my appointment was never added to my account? I don’t know. I called in several more times, and they finally checked me in “manually” and we got on with the appointment.

Ordinarily this wouldn’t be terrible, but a car in the sun in Texas summer, with two screaming cats, trying to use a non working app and just wanting a PHONE CALL, was freaking aggravating.

We finally just had the “appointment” over the phone, which is what i tried in the first place.

The app failed in the worst way. It took the place of a working service and made the whole visit terrible. The app shows my pets and their records, but was utterly useless for the appointment.

The vet apologized and said it was their very first day using the app, and they are still working out the kinks.

*** If this had been my first time at this vet, i would have changed vets and never returned to this office. ***

by Clbwns

I downloaded this for a free trial of the “Chat with a “licensed vet” feature since I had a free trial of it.
I don’t recommend this app especially if you have to pay for this chat feature.
It’s not even a vet. It’s a vet tech that answers these the last time I checked... you could be a get tech with little to no school. They call receptionists vet techs at most places.
The answer to a simple question about food was unable to be answered and I was told to call my vet.
So there you go. Their claims are all false advertising. You’re welcome.
**Edited to add response: if you are going to have your receptionists answer these questions you shouldn’t advertise that it’s a licensed vet that is fraudulent!! Even if they are “highly credentialed vet techs” they are still NOT LICENSED they are certified. You see the fraud now? And for all the exclusive education they apparently have they couldn’t answer a simple question about nutrition for a pet they have all the records on! It’s simply fraudulent. Don’t pay for it.