Contact OptumRx Support

by Ian 555

The selling point for switching to Optumrx was that I would save some money and have the convenience of home delivery. I couldn’t really see a downside. So, I picked my two prescriptions and choose to transfer them over.
They never filled. They kept canceling my orders without notification. I would look on the app and see that they were either canceled or non-existant. I had to keep calling to find out why. They kept contacting my doctor and I received emails saying that they were approved. I kept having to inform them that there is an existing prescription -one that was filled easily with Walgreens (the original ones I transferred in the app). They kept claiming that my two prescriptions duplicated each other, despite them being on the same script from the same doctor and having been previously filled. Again, they canceled my order without notice.
Eventually, I ran out of medication and became incredibly sick. They told me that they would expedite it, but later canceled my order without explanation. After two rounds and weeks of fake expedited orders I decided to switch back to Walgreens.
Save yourself some grief and avoid this app. A couple dollars saved isn’t worth dying over.

by Jnazram20

I’m pretty computer and electronic savvy but this app will make even Bill Gates feel computer-illiterate. The interface is not user-friendly whatsoever and the data is always inaccurate! I am a 37-yo helping out my retired parents so I signed them up for OptumRx so that they don’t have to travel to the pharmacy or pay out-of-pocket. From the get-go I have had the worst customer service over the phone which made me reconsider going back to retail pharmacy but for the sake of my parents I decided to battle thru the rudeness and inconsistencies along with the incompetence of some of their agents. When I finally succeeded in signing them up after months and way too many phone calls, I thought I can simply use this app and never have to speak to an agent ever again. But boy was I wrong! The app is so hard to navigate through and the information is not up-to-date therefore I am not able to make “quick and easy” refill requests which means having to call and speak with these “awesome agents” once again. Can someone please just update the darn app and make it easy for senior citizens and myself to use? Otherwise just decommission the OptumRx app and stop toying with your customers.

by Strategicone

So our we received a letter stating we had to use this mail order service or pay full price for our medications?? I enrolled only to find out that the pharmacy we currently use is allowing us to use a manufacture coupon to off set the cost of one very expensive medication to treat type two diabetes! OptiumRx had me send in the same coupon and then told me they could not apply it to our medication? So I paid out of pocket the ridiculous price and then when it came time to reorder the price was higher than the first time due to “new year” “new deductible”?? I called my physicians office and was told that the original pharmacy could fill this medication for free!! I called them and I ordered the medication and it cost nothing out of pocket!! IMO OptiumRx is a scam period! Also I ordered a second medication through them on the same day that was zero out of pocket and have yet to receive that medication that shipped out on Monday? It’s Friday and still no medication? I will call the local pharmacy today and have that filled as well I have been out of it since Sunday and thank god it is not a life or death medication for my health!!!