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I scheduled a new patient doctor's appointment through the app, said it was confirmed, and everything was looking great. Then shortly after I couldn't get it to connect my account because of an authentication failure which was clearly a bug. My friend said the same thing happened to her but the app said I could do it at the office so I decided to wait. Well when I arrive at the doctor's office after driving for 30 minutes they had NO RECORD of my appointment ever being made, or myself in the system AT ALL. I'm very tech savvy and know how to navigate a complicated healthcare system and this was a complete failure. Good technology is supposed to make things easier, not more difficult. This is bad technology and I will not be using this app again.

In the beginning this was a great app but when things go wrong there is no support. In comparing this app to other health institution app, it is far less then acceptable. The Advent health app portal is not stable and does not have the technical support that an application like this requires. When faced with a malfunction, the IT support doesn’t address the problem just tells you to go the the website for access. What is a health app worth if you can’t see a summary of your visit with a health professional? If you compare this app with the Mayo Clinic app, the Mayo portal app is six stars ⭐️⭐️⭐️⭐️⭐️ and Advent’s is less than one star ⭐️.

As a patient and a parent to a medically fragile child who solely uses AdventHealth as our care provider, I have to say the updates to the app from a few days ago are horrible. I used to be able to pull up lab reports and get a PDF with all of the results. Now to see each item you have to click on them individually and there is no way to see them all together or save them all together like before. Please please please fix the lab results back to how they were displaying prior to the update. Not user friendly at all!