How to Cancel Dexcom Follow

Table of Contents:

1. Cancel on Iphone
2. Cancel on Android
3. Cancel on Mac
4. Cancel via Paypal
5. Cancel on Website
6. Delete Account
7. Delete App on Iphone
8. Delete App on Android
9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Dexcom Follow subscription at the root to avoid any and all mediums "Dexcom" (the developer) uses to bill you. Now let us get into the crux of this guide.

   

How to Cancel Dexcom Follow Subscription on your iPhone or iPad.

1. First, open the settings app and tap on your name.
2. Then, tap on the "Subscriptions" tab.
   (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
4. Next, tap on Dexcom Follow (subscription) you want to review.
5. Now, Tap on Cancel.
   (Note that if you don't see a "Cancel Subscription" button for Dexcom Follow, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Dexcom Follow Subscription on your Android device

To cancel Dexcom Follow subscription on Android, you need to realize that deleting the Dexcom Follow app alone won't cut it. Follow the steps below:

1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
2. Click on menu, then go to "Subscriptions".
3. Choose the Dexcom Follow subscription you wish to cancel and tap on the "Cancel Subscription" option.
4. Finish up as directed.

Once your Dexcom Follow subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Dexcom Follow Subscription on a Mac computer.

To cancel Dexcom Follow subscription on your Mac, do the following:

1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
4. Click "Edit" beside the Dexcom Follow app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Dexcom Follow Subscription on Paypal.

To cancel your Dexcom Follow subscription on PayPal, do the following:

1. First log into your PayPal account at www.paypal.com .
2. Click on the settings tab which is beside the logout option.
3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Dexcom Follow" to cancel.
5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Dexcom Follow.
6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on Dexcom Follow's website?

Here's how to cancel your Dexcom Follow subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Dexcom Follow's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

1. Finding the company's information, then reaching out. Contact Dexcom Follow here →
2. If the company has an app they developed in the Appstore, you can try contacting Dexcom (the app developer) for help through the details of the app.

How to delete Dexcom Follow account

You might have created an account on Dexcom Follow during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

1. Reach out directly to Dexcom Follow via Justuseapp. Get all Contact details →

Bonus: How to Delete Dexcom Follow from your iPhone or Android.

Delete Dexcom Follow from iPhone.

To delete Dexcom Follow from your iPhone, Follow these steps:

1. On your homescreen, Tap and hold Dexcom Follow until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the Dexcom Follow app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Dexcom Follow from Android

1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
3. You'll see a list of all your installed apps on your phone.
4. Now choose Dexcom Follow, then click on "uninstall".
5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

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Our crowdsourced data from Dexcom Follow and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a Dexcom Follow subscription.

Have you rated? If you haven't rated Dexcom Follow, Rate it here →.

The Dexcom Follow App is part of the Dexcom SHARE® system. Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app. Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones. Whether you have a child who is in school, an elderly parent who lives on their own, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed. With Dexcom Follow, you can: • Monitor your loved one’s glucose activity at school or anywhere they go. • Receive glucose information of up to 10 different Sharers – children, friends, or other loved ones. • Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm. Dexcom Follow is compatible with your Apple Watch. You can follow and view glucose information and trend graphs of up to ten people right on your wrist. Your watch can also alert you when sharer's glucose levels are outside the norm. Do not use Dexcom Follow for treatment decisions, such as insulin dosing. The Sharer should follow instructions on the CGM system. Customer Reviews This app...

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1. Pulling issues faced by users like you is a good way to draw attention of Dexcom Follow to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a Dexcom Follow customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Dexcom Follow.

• 
  By Awesomeness0269

  5

  Maybe add a Chat?

  We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!



• 
  By Jturner3

  5

  Married to a DM1

  We recently got the G5 mobile die to my wife having DM1 and just giving birth to our first child. I wanted a way that while I was at work at night I could monitor her blood sugars to make sure she was ok, especially with being home alone at night. Now not only do I follow them but we are setting it up on her mothers iPhone so she can too. (They live 3 miles away) now not only will I know but someone else that can get home quicker than I can will too. The only no data we have gotten is when she left her phone on the other side of the house. No biggie it picked right back up. People complain about the frequent notifications of lows and highs, umm hello!!! That's what it's for!!!! Highs can be just as dangerous as a low. Please dexcom notify me when my wife's blood sugar is low every 5 minutes. I won't care because it helps me make sure she can take care of our child.



• 
  By Dexcom follower

  4

  Follow app

  I love this app...but would like to suggest a few upgrades that would make it even better for the dexcom follower. I saw that dexcom recently did an app upgrade to the 'user' app so they can have their sugar readings displayed as a 'complication' on their Apple Watch. This would be a great improvement for the follow app also! Please update this so a follower can have it on their Apple Watch just as easily. Also, please please please do an upgrade so that the sugar readings from the iPhone can be directly Blue-toothed to the Apple Watch without having the "go between" of the iPhone with you at all times. It would be so much more beneficial for both the user and follower if it would Bluetooth directly. I called Apple directly to see if this would be an upgrade they would need to do and was told that it would need to be an upgrade on Dexcom's side so that it can Bluetooth to the Watch directly, like it does the dexcom receiver and the iPhone. This would be a huge improvement in my eyes and could potentially save lives in the future! Thank you!



• 
  By jfrias93

  4

  Great app, some recommendations for improvement

  This app is fantastic in allowing me to keep track of my SO’s sugar levels. I tend to be on it like a hawk...one thing that I would like to see in future updates is more detailed banner notifications on the lock screen. It would be great if I could see on the lock screen if the notification is for high or low sugar. It would also be great to receive notifications for rapid drops and rises even if they are within the designated range. For example, if she goes from 180 to 120 in 10 minutes that’s within her desired range but a drop that quickly is probably going to be bad news. I think the app already has the ability to have multiple alarms for each type of notification, but for a person like me who has his phone on silent all the time those alarms aren’t very helpful. Please consider making the banner notifications more detailed. Thanks!



• 
  By DreD0319

  4

  Noticed a problem with the new update

  Okay so I absolutely love this new update so far with a small exception. Only 1 issue but it’s really an important one. If the below is fixed then this app would definitely be a 5star. I went to change my daughters settings in my phone (my follow app on newest iOS) and when I go to change the setting (example notify me after 20min instead of 30min) it allows the change but there isn’t a “DONE” or “ok” button. There is only the “Back” button so it’s not recognizing that I made a change so if I change it and hit back it defaults back to my original settings. Please add a “Done” button to the settings so I can change it, press done then it should take me back to the previous screen at which point “Save” should light up and allow me to press save. Also one thing that I had a problem with PRIOR to the update was the No Data Notifications. When I cleared the alert to have my daughter check her Dex and app I would not get any other notifications if it wasn’t fixed. Regardless of settings. HOWEVER I AM NOT SURE IF THIS IS STILL A PROBLEM since the update. I will let you know if it happens. Otherwise great app and We absolutely love the G6. We started on g4 then went to g5 and they just keep getting better and I absolutely love that it works together with her TSlim! Great Job Dexcom!