MyHealthONE Reviews

Something broke in early September 2021 making daily provider reports unavailable. While MyHealthONE says this is temporary, after more than three months without a fix, it sure feels permanent! What is the hold up!? How about better managing customer expectations by telling us why this happened and when it will be fixed. It is nearly impossible these days to get doctors on the phone when you need them, so having these in-app updates for loved ones staying long in the hospital had been a godsend.

I went through and completed the entire and lengthy pre-registration form . at the end it would not ket me submit and asked that i try again. My wife went back through It and the same thing happened.
If Parkridge wants me to take my time to pre-register to save their staff time then they had better get a better program.

No way will I go back through this crappy app again.
I rate it a big fat 00.

I need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download MyHealthONE and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. MyHealthONE does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need.

I go regularly for lab work. Every time I go generates a new account number so I have to enter each one to discover whether I owe anything. Why can’t it simply show me everything with dates of service, even if my balance is $0. At least then I could rest assured I did not owe. As it now stands, I’ll only discover I owe $5 when some collection company sends me a bill for $5 plus $100 in penalties and fees. This is one of the less user friendly systems I’ve had to use.

MyHealthONE was working just great and provided a lot of information up until today. I downloaded the newest version and it still isn’t working correctly. It kicks me out or says it doesn’t recognize me. Sometimes it finally logs in and the results don’t load. Just give an error message. Please fix it as it used to work just fine. Never had any issues until today. Not able to look at anything whatsoever.

MyHealthONE started out working great. My youngest son recently had to be seen, and they gave me the instructions on how to get him linked to my acct.. linking to one acct (would be the 5 ⭐️for me, bc no one wants to login & keep up with all the login user info w/multiple accts). However, when he was first linked up, things were great.. he was linked on the 17th (day after visiting the ER), then on the 26th (day after getting sonogram images done) his info (ALL OF IT), just disappeared. I called the number, and spoke with someone, who found it odd, couldn’t give me the reason why his info just disappeared. Yet we could both see he was still linked to my acct. I know it’s not some random malfunction for the day, bc my med records are still there to view. So, it got sent over to tech support…. and currently the issue isn’t resolved. Side note: I also went into the web browser version, and the same problem is happening there that I am having with MyHealthONE . All his hospital info is just GONE. This needs to get fixed, when it does and stays that way I will come back in and update my review.

This makes the third time in a row I’ve been directed by St David’s to go to this app app to preregister for a scheduled procedure only to be to told by popup my app is out of date. Last update lost my fingerprint log in to an account that I had never established a password for; ended up getting locked out and jumping through a lot of hoops just to get in and preregister with info that hasn’t changed. Why bother having an app if it’s going to require a download each time which by use it potentially cost me access?

I’m not impressed. Account creation was difficult. Fields don’t auto populate. It would be nice to have a log in with Apple or similar option.

My real complaint is with the payment. It was difficult to use the credit card form, again didn’t auto populate correctly. And when I clicked submit, it crashed and reported a system error. So did I pay or not? I’ll have to wait and see. You should add in Apple
Pay to make it dead simple.

I always appreciate info provided by medical record apps and have especially been grateful for this one while dealing with various aspects of our visits to JMS and Doctors Hospital. this app can be confusing to navigate but functioned well enough until recently when doctors reports disappeared from the site. That may be a problem on the hospital side but it impacts our usage for updates to various insurance/disability agencies/ other doctors that we deal with. If the problem is on MyHealthONE side, I do hope it is fixed soon.

Let’s do this by the numbers:
1. Updates to appointments infrequently
2. No ability to send or receive correspondence with care providers
3. App gets stuck trying to update profile and won’t proceed beyond that.
4. When I think of an app that is meant to be helpful-it should eliminate the need to call in for basic information. It should show up coming appointments and the have ability to send a message to providers all concerns before coming in for an appointment.

By all mean download MyHealthONE, if all you need to see are some of your records( yes, some). Don’t expect it to be useful though.

I have so many health issues that it is ridiculous. MyHealthONE helps me keep track of lab results surgeries (32) and medications. I wish it was not limited to the few hospitals it supports and I could link with TX medical center hospitals. Maybe I can?

This is great. Love being able to see my health day from my hospital and urgent care. I’d really love to see my primary care doctor data here too. Is that possible? All in all, this is great!

MyHealthONE is super easy to use and navigate through your records and being able to select and share/send records with additional doctors or clinics is such a great option to have right at your hand.

I love MyHealthONE. It makes accessing my health records so much easier. I really appreciate having the ability to compare results of my lab tests from one visit to the next in an easy to follow format—it makes tracking my health progress simple. 👍🏼

I recently misplaced my insurance card and didn’t realize that until a doctors appointment earlier this week . Thankfully I remembered I uploaded my insurance card into MyHealthONE and was able to share that information with the front office. So helpful!

Able to check my results and get it in a timely manner, do not have to wait on phone if you want this press 1 or if you want that press 3 and the leave a message, much faster and secure.

app is pretty well made. You can message you doctors, see clinical results and a number of other helpful things. MyHealthONE is used by a whole network of healthcare service providers so it’s a one stop shop to see results from family doctor visits or ER visits, etc. which is soooo helpful.

Dr. Sizar is a wonderful upcoming doctor. He is a great listener and tries very hard to make you feel comfortable. He also shows respect towards your opinions. He is also handsome and clean cut. I am happy that he is my doctor. No stress when I see him. May God continues to bless him in his practice and he doesn’t let the love of money change him.

Updating my previous review since they fixed the issues! Thanks for a quick fix!

After the latest update I can’t get past the loading screen after choosing state and hospital. Up until recently it was working fine.

I have given this Application 5 stars because of how user friendly, easy to navigate and a plethora of information. If I need to contact my physician or hospital this is the easy and quickest way possible. I can see test results, medical records, past and upcoming appointments, radiology reports. I can register only for pre-op and get discharge instructions if I lose the papers I receive being discharged from my facility.

Love the easy access to all of my healthcare needs and information

Told to set up account - code didn't work three times. Called tech support - now temp password in and I put in new password but the app just swirls and swirls around. Guess I will waste another 30 minutes tomorrow trying to get it to work. It's bad software. Inova Hospital has better system that works the first time.

Tech support consists of someone reading prepared paragraphs without any regard about whether or not the info is in response to a user's question. Boycott all clinics and doctors who use this inept and money-grubbing software.

If an organization is going to have an app available they need to use it consistently.

Your not the customer you are the product!

Read the disclosures before you sign up. Houston Card Assoc. uses the program for “scheduling” purposes so they claim. MHO is a medical data base. They want your medical history. MHO is a third party. They are not your doctor or hospital there office is in Nashville TN. Don’t get tricked into giving your medical info. away!

Why wouldn’t vital information of appointment and time be included in the app. So inconvenient.