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by Kailua Klassic

The way this app works - or more accurately doesn’t work - is but one example of how the system-wide recent changes have completely changed every level of experience at Sharp Coronado. Features of this app work on a random basis. Signing in can take 4-5 tries before the very same password you’ve used multiple time finally decides to work. Want to make a Dr. appt.? Don’t be in a hurry as you will need to sign in and go through various prompts and then when you select your provider and try to make an appt, it will send you back to the “sign in” screen so you can do it all again - and again and again. Call them - good luck, nobody will answer and leaving a message doesn’t guarantee a return call. It took me 9 - count ‘em - 9 “loops” before the app finally let me schedule an appointment. I thought “Follow my Health” was bad but this is way beyond bad. I don’t have these problems with Scripps products or other provider systems. Very,very sad!!!

by Mypupmickey

Upon creating my profile, I had to enter my basic info multiple times…name, address, birthday, insurance card, and a credit card to remain “on file” Then I scheduled a virtual appointment. After the appt my card was charged even though Medicare pays for virtual appointments so I shouldn’t have been charged. Apparently they use a 3rd party called “Solv.” I mentioned the charge to the PA I spoke to (because it actually charged me before the appointment even ended!) and she said to just respond to the text they sent me. I did. Twice. No response. So I emailed them and am waiting. Meanwhile I’m out $ I didn’t have to spend this week!

by SDoy919

For being a 4+ y-o app, this has a LOT of problems. 3 weeks ago it was forced into use by all Sharp users and I can’t find ANYONE that has ANYTHING good to say about it. Doctor contacts aren’t there, medications prescribed by Sharp aren’t there, immunizations given by Sharp aren’t there, previous appointment dates were changed, new appointments are impossible to make using the new app. My doctor told me to make a nurses appt, but the app doesn’t include the pre-loaded “reason” I need to make this appointment. Overall, a really bad replacement for a previous app that had a few issues. This app solves NONE of those previous issues and adds tons more, making it almost unusable. It is obvious that eventhe SHARP STAFF are having many frustrating issues with this newly mandated app, and can only say politely “the bugs are being worked on” and “it will get better.” Today’s update with “minor bug fixes” is a joke. Since Sharp want to make this their primary interface, I need this app to work now, not wait 5 years until they figure it out.