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I can’t believe this horrible app has such a high rating. Did nobody notice that when you want to review a provider’s rating on the app, it only provides the “Top” 20 reviews?! So you can’t read all the reviews about a provider - just the good ones. I had an appointment for a Covid test last night that I had to book through the Solv app. I have had a problem with the testing site unrelated to the Solv app that I am trying to resolve. Last night my appointment was visible on the app, but today, there is no record of that appointment in “past” or upcoming appointments. The app sends appointment confirmation number - which you need for your test - through a website and not by email or text, so you better take a screenshot of your confirmation number or it will be lost if you need to retrieve it later. I will be deleting this app, which unfortunately has a lot of my personal information, as soon as possible.

I could not check into for my virtual appointment required for me to get a COVID-19 test. I made an appointment at 9:44a for the earliest time of 1:33p and got an email confirmation for it. At 1:30p I click the link in the email and was prompted to enter my telephone number affiliated with my appointment. I did this on my phone and on my computer with no luck in progressing to my appointment . I clicked the reschedule button at 1:34p. The next available time was 6:36p. I was prompted to then confirm my profile information which included the phone number I had been typing in the whole time. Upon entering in the program I find there are two profiles with my information in them (the same information with that same phone number). I additionally never received an email confirmation for my newly 6:36p appointment. Working with this application amplifies the headache of dealing with COVID-19.

Tried multiple times to make an appointment for my son. The app first showed no appointments at all then showed available appointments. Tried to make an appointment twice at 2 locations but when I hit the “book it” button, message said “sorry this appointment is no longer available” and to choose another time. Tried the next time, same message. But the EXACT same times STILL show available!!! We ended up just taking him down to wait outside in the parking lot for them to open to try to get a walk-in time. Not sure what the deal is but why is it showing available appointments only to refuse to book it but still show the time as available? This is making an already very difficult situation worse when we’ve now on our second day trying to get our son seen by ANYONE.