How to Cancel myPhonak

Table of Contents:

1. Cancel on Iphone
2. Cancel on Android
3. Cancel on Mac
4. Cancel via Paypal
5. Cancel on Website
6. Delete Account
7. Delete App on Iphone
8. Delete App on Android
9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel myPhonak subscription at the root to avoid any and all mediums "Sonova AG" (the developer) uses to bill you. Now let us get into the crux of this guide.

   

How to Cancel myPhonak Subscription on your iPhone or iPad.

1. First, open the settings app and tap on your name.
2. Then, tap on the "Subscriptions" tab.
   (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
4. Next, tap on myPhonak (subscription) you want to review.
5. Now, Tap on Cancel.
   (Note that if you don't see a "Cancel Subscription" button for myPhonak, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel myPhonak Subscription on your Android device

To cancel myPhonak subscription on Android, you need to realize that deleting the myPhonak app alone won't cut it. Follow the steps below:

1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
2. Click on menu, then go to "Subscriptions".
3. Choose the myPhonak subscription you wish to cancel and tap on the "Cancel Subscription" option.
4. Finish up as directed.

Once your myPhonak subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel myPhonak Subscription on a Mac computer.

To cancel myPhonak subscription on your Mac, do the following:

1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
4. Click "Edit" beside the myPhonak app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel myPhonak Subscription on Paypal.

To cancel your myPhonak subscription on PayPal, do the following:

1. First log into your PayPal account at www.paypal.com .
2. Click on the settings tab which is beside the logout option.
3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
4. You'll be shown a series of merchants' agreement you've transacted before. Click on "myPhonak" to cancel.
5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to myPhonak.
6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on myPhonak's website?

Here's how to cancel your myPhonak subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into myPhonak's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

1. Finding the company's information, then reaching out. Contact myPhonak here →
2. If the company has an app they developed in the Appstore, you can try contacting Sonova AG (the app developer) for help through the details of the app.

How to delete myPhonak account

You might have created an account on myPhonak during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

1. Reach out directly to myPhonak via Justuseapp. Get all Contact details →


2. Check myPhonak's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:
   https://www.phonak.com/com/en/support/product-support/compatibility.html
   

   *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete myPhonak from your iPhone or Android.

Delete myPhonak from iPhone.

To delete myPhonak from your iPhone, Follow these steps:

1. On your homescreen, Tap and hold myPhonak until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the myPhonak app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete myPhonak from Android

1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
3. You'll see a list of all your installed apps on your phone.
4. Now choose myPhonak, then click on "uninstall".
5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

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Our crowdsourced data from myPhonak and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a myPhonak subscription.

Have you rated? If you haven't rated myPhonak, Rate it here →.

The myPhonak app offers you a remote control functionality which allows you to adjust not only the volume and program but other advanced hearing aid settings such as noise reduction and microphone directionality. You can also have access to the Enhanced Speech Focus* slider, which allows you to change the strength of the new noise canceller. * Only available in Phonak Audéo™ P90 (Paradise) devices The app also enables you to communicate with your HCP and have your hearing aids adjusted remotely and in real-time through Remote Support**. Your HCP can also test your hearing directly through your hearing aids ***. Not only this but your HCP can also send you listening tasks to complete and provide feedback to help you get acclimatized to your hearing aids through Hearing Diary**. Your HCP can also make adjustments to the hearing aids based off the received feedback. Tap Control settings can be configured in the app and other information such as access status like state of the battery charge, wearing time and more. ** Speak to your HCP to see if this service is offered in your country *** This doesn’t replace a diagnostic audiological test The myPhonak app empowers you to: - adjust the volume, change program or ambient balance while streaming or tinnitus noiser intensity of your hearing aids - personalize and customize your hearing programs by making adjustments to the sounds of your hearing aids - access the Enhanced Speech Focus where adjustments to the new noise cancel...

Your Name *

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Your Message *

1. Pulling issues faced by users like you is a good way to draw attention of myPhonak to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a myPhonak customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using myPhonak.

• 
  By Cjracer51

  5

  Wonderful app and hearing aid - Audeo M90

  I am a first time hearing aid user. I cannot believe how well I can hear in a variety of settings. This app is fantastic. I have had no issues at all using the app or controlling the hearing aids. The customization works well and I’m able to save any custom settings. Phone calls and streaming music is flawless. Using the variety of programs for different environments really does a make a difference. I highly recommend the Audeo M90 and this app.



• 
  By doctorpm

  5

  Bluetooth Bug IOS 13

  The app is great but with the IOS 13 update it did not work with Bluetooth streaming or call hand off. That has now been updated and also this app has been too. Everything works perfectly now. All that was required after the updates was to do a new iPhone pairing which adds a second left ear connection in Bluetooth settings.



• 
  By W8MSP

  5

  First time hearing aid user

  First time I ever tried hearing aids. Wow! I can hear. The app lets me check battery voltage on the rechargeable Marvels. It also lets me to adjust the volume, I can do that without the app but have no way to see the level without the app. Tweak settings and create my own files. Very useful.



• 
  By ValdAlucard

  4

  Great program

  I really enjoy using the app with my hearing aids. It would be a 5 star if could fix the Bluetooth issue having to reconnect to use the Bluetooth option on my iPhone 11. At times it is fine and I can listen to music or talk on the phone. The app will not work at all at times when I have the Bluetooth on. It would be great to fix this connectivity issue. I had my hearing aids updated just the other day at the audiologists office. Not sure if that caused the issues or not. Everything worked good before the update.



• 
  By Cgswss

  3

  Needs bugs fixed and needs Apple Watch app

  Love this app... when it works! I have had it freeze many times and seems only way to unfreeze is to delete app and reload. Of course when you do that you loose your custom programs. Custom programs are fantastic! This should be a Apple Watch program too. It is so much easier to just tap your watch then to have to pull out your phone. Still worth having I have been using the resound app on resound aids and it ability to work with the watch is much nicer. Also their app is more reliable as it’s been out longer and has had the bugs worked out I’m sure that this will have the programming issues worked out soon then will get at least a 4 maybe a 5 star rateing