MDLIVE Reviews

by VSan123

this app associated my account with a wrong insurance company and billed my credit card directly with the entire amount without sending to my insurance company. When I talked to my insurance company they told me that our sessions were covered and we shouldn’t be paying so much. It was a pain dealing with this app representatives to correct the account. this app blamed my insurance company for it!! After several phone calls to this app finally someone figured out that the account was not associated with the right insurance company and closed it and opened another one because they couldn’t change the insurance company. How ridiculous is that?! I have made several phone calls to this app, even had my insurance company representatives on conference calls for over an hour multiple times to resolve the matter and have a refund issued. A “supervisor” called to say it’s still not processed!! It’s been a year since my last appointment with a provider via this app. If I could give a negative rating I would!! Very disappointed in the customer service. They just keep giving me the run around and dragging their feet on this. I do NOT recommend this app to anyone!!

by Jlyas92

If there was a zero or negative star this would be usually for my situation. You know they started out good and I actually liked this service. Then a bug from this app end hit my account (at least that’s what I’m assuming). Since the incompetent paid technical jokers weren’t able to rectify that issue I had to stop using the platform. I emailed, called, complained, took every measure I possibly could since not being able to access my portal from March 2020 until I finally got tired of their lackluster concern to fix my problem and told them to deactivate me from the platform late May 2020. You would think with reaching out over 20+ times and promises of having the issue rectified would’ve been something quick to handle but obviously it is not. So, even though I liked the Dr who was treating me I had to go back to DrOnDemand since this app Can’t get their bull rap together. Again use at your own risk but at any chance you can no longer access your account just move on to another platform TRUST ME it’s easier then waiting on their Sorry 🤭.

by VLO3480

I tried this app out for the first time about a lump under my eye. I waited over an hour before I got an electronic message stating this app was busy and would call me back at a certain time. I received call after call informing that they were going to call. What the hey?? Hours after my initial call I finally spoke with a dr. She told me that she needed to see my eye. I initially asked for a virtual appointment but after waiting hours to schedule an appointment all they had left was a phone call appointment. The dr asked if I had upload pictures. I told her I tried but I couldn’t figure out how to upload them. I asked her how to upload the pictures. She didn’t know how. She said she would get someone to call me and explain how to upload the pictures. I knew I would never get that call. The dr sounded rushed and irritated. I called customer service and told them what happen and they said they would refund my money.

Now 6 months later I am getting a bill for $45. On the bill it stated that the dr advised me to see my primary dr right away. She never said that. She did not give me any advice at all. I am so disappointed. This was the first time using this service and it was a flop. I ended up going to an Urgent Care center that charged me $180 because I had Cigna insurance. WITHOUT insurance the visit would have been $140!!! Completely disappointed.

by Rattlesnake Bait

My employer encourages us to use this instead of going to a Dr or urgent care because it is supposed to save them and me money. Every time I have used them I have experienced long, 1 hour plus, waits. My first attempt to use them the provider on their end couldn’t get their web cam or microphone to work so I had the pleasure of watching her and her husband try to figure it out. I finally gave up and went to urgent care. Today I logged in because I have ear infections in both ears. After waiting for an hour and ten minutes I was connected with a provider that said they could prescribe a nasal spray to relieve congestion. If that’s all I needed I would not have bothered. I know when I have an ear infection, I have experienced many in my life, nasal spray is not going to help. He stated that unless he could see my eardrum he would not prescribe an anti-biotic and that I should be able to purchase a scope that I could use to get an image of my ear drum to him. Sure I could do that, or I could just use that money and go to a live doc that will treat me. I won’t waste my time with these quacks again.

by JillC2

I have pinkeye. Not that big of deal to see an online dr and get a prescription for it. Unless, you use this app. I saw the dr. Took like five minutes. He said he would call in the prescription and it would be ready in about an hour. My eye hurts and he was sympathetic and said he would put it right in. Drove to the pharmacy, not called in. Called this app and explained. Waited an hour went to the pharmacy. Not called in. Called this app got it called in but out of stock. Called this app to get a different prescription called in. Waited an hour. Not called in. So on and so forth. Every time I called I have to explain all this to the person who answers the phone and go through each person trying to figure this out. Not that complicated but taking way to much time. Also, this app’s phones did not work all morning so I called and called to get disconnected as soon as their phone system picked up. I was told this morning that I would have to have another dr consultation in order to get my prescription. I refused and they did manage to get it called in but something tells me when I go to pick it up it won’t be there. This is the most inefficient dr visit I ever had. So much for making life easier with online dr visits. On a positive note, everyone who I spoke with on the phone was very nice. Just unable to do their job.

by FN0891

I was hesitant to try this app but was reassured by their customer service that if it was an issue that they could not manage via online consult I would be refunded. During the consult the Dr. was very good, and very polite, but due to the limitations of telehealth was not able to help me determine any method of treatment for my condition. It was recommended that I go see a physician in person. This was not a referral to a specialist or a greater level of care, just a lateral transfer to an physician of the same qualifications who could manage my health issue in person. This outcome is understandable but earlier I had been reassured by this app’s Customer Service Rep that in cases that the could not treat patients would be refunded. When I contacted this app and explained the situation to their case manager they were unwilling to provide a refund but she was more than willing to engage in a long argument. I would recommend skipping this app and going to your see you local Dr or Urgent care instead. No need to pay MDLIVEs fees only to pay again when they send you to see a Dr in person who can repeat the exact same consult just without the limitations of Telehealth. In the future I’ll save the extra fees and just go to urgent care or my primary the first time. I am quite displeased by this app and their customer service.

by Skdbsknanzakakaoajbsiwbw

This used to be a good option for our family because we do not have traditional health insurance.
The idea is great. No waiting in a doctor’s office filled with flu germs. It is accessible any time of day or night. You don’t even have to drag your poor, sick child out of bed. I used to love this service and think it was worth the money. Not anymore!
I’m not sure who is in charge of when and how many antibiotics can be prescribed, but EVERY time one of my family members are sick, we are told that it is viral and no antibiotic. So what is the use of this service if we can’t get an antibiotic when we are sick?
Just to let you know, because we don’t have traditional health insurance, we do everything we can at home to treat our symptoms first before we seek out medical attention. All of us, even our little 5 year old, wash out our sinuses with saline rinses, gargle, and take more vitamins than anyone else I know. If we call in and ask for medicine, it’s because one of us is feeling really badly and the home remedies have not worked. Most of the time the home remedies do work, but in the few cases when they don’t, we just need an antibiotic! In today’s world, no one has the luxury of staying in bed for a week to 10 days waiting for the sickness to run its course!

by Your Friend In The USA

I tried to get an appointment at 8PM last night but didn’t understand the process and finally scored an appointment at 9:56PM last night. They said it would be a 3 hour wait. I got a call every 30 minutes asking if I wanted to cancel my appointment- until about midnight. I thought they would call but finally fell asleep. I woke up about 6AM and checked MDLIVE for my wait time. It said 15 minute wait. After 20 minutes I checked again to see my wait time. It became a 30 minute wait time ... so I called customer and got through. (Something I had not been able to do since making an appointment) and there was a nice man named James who apologized profusely about 9 hour wait. He then recommended I schedule a time appointment (why couldn’t I do that in the first place) for 12:30 - which would be quicker than a next available. Oh my word! So I decided to do it anyway since I was still having symptoms even though I was feeling better. I got a call back 10 minutes later saying there was a mistake and the doctor couldn’t do it over a text gone call. Had to be video chat so now they were rescheduling until 4:30PM - you know, right about the time pharmacies are closing because of Corona. I decided to take it anyway. Finally feel better and just canceled. I completely understand that there are back ups due to Corona but my wait time was completely ridiculous and they did not handle this in a professional way. They are not reputable in my opinion.

by Indigoinfinity

I used the desktop version of this service but came here to warn people about this company. My husband went through the sign up process (which was fairly easy/efficient) and selected the video call. Was told the wait time was less then 30 minutes and displayed name of doctor he would be “seeing”. 15 minutes later, we received an automated phone call stating that the wait would be longer and offering to switch to a phone call instead. We declined and continued to wait for the video call. After another 15 minutes, we opted to switch to the phone call because it was taking too long waiting around the computer. This time the page updated with a different doctor. After another half hour we still were not called. I attempted to use the online chat with customer service to see what was up but no one replied. Husband tried calling customer service but couldn’t talk to anyone until he took a survey where they tried to sell him a cruise....is this a joke????? Checked the activity log and it states that a doctor called us for a consultation. This didn’t occur! We have the phone records to prove it! We ended up cancelling the appointment because it became apparent it was a scam. They charged us $40 for literally NOTHING. Disgusting.

by Sorts It's

I recently gave a call in for simple symptoms of the common cold and while speaking to the doctor he advised that it was his personal decision not to prescribe an antibiotic and I stated that was ok and asked what next step I should take. He advised that I would need to set up another call, so I did. I had to contact the hotline due to the “24hour rule” and was told that another doctor would reach out to me to see about the antibiotic/steroid I was requesting. After waiting, a representative reaches out to me, I tell them my experience and that the previous doctor and phone representative tell me I may speak to another doctor to discuss the symptoms only for her to tell me I had to wait another 24 hours to even be eligible to speak to another doctor. I recommend to just rely on your family physician or urgent care so they can actually see your symptoms face to face. This application might be good if you’re needing very basic medication.

**updated**
I received a response stating they would further this response to a medical director. I emailed the email they requested and it states “this organization only allows emails from people within its organization”.... again, my response above wouldn’t change.

by MEOSG

I selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use this app was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway.

Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around.

by WXYZ0201070911

My web browser said I was checked in and wait would be over 3 hours. It provided test for my camera, microphone, and speakers. Was expecting a phone call when provider was ready based on messages received. Looked at browser again 20 minutes later to see if the time would countdown to help me keep track, and last line said to be sure to log in to app. Downloaded app, logged in and before I could pushed anything a phone call came through telling me I had 3 minutes to log in because my appointment was accepted. Then both MDLIVE and browser were trying to access my camera and microphone, and showing my video. Both kept saying provider has arrived, but I had no audio or video of the provider. App said to enable notifications and wait and to stop checking in. I finally closed the browser and app and then had to log in to app again. After that login I started talking to a doctor almost instantly. He gave me three scripts to help with my ear and sinus infections. Glad I didn’t have to wait three hours, but still not sure what I needed to do differently, as I think I followed all prompts and directions directly. Great service though. Got scripts waiting at pharmacy without having to leave my bed.

by McLoven@12

Do you have an IPhone? The call goes straight to voicemail. This would have been helpful to know and saved me time. When I finally called customer service to ask she said that something needs to be turned off. I gave another number and waited...waited...waited...and then cancelled. The doctor then called and I told him my symptoms (it’s a sinus infection...which I already knew) and would like to suggest that it would save time to be able to check off any symptoms in advance, which might help the doctor save time in diagnosing. This could result in lower backed up call times. Plus, some directions on fixing the iPhone glitch would be helpful. Anyway, it took so long to get a doctor that the pharmacy was closed by the time I got through with the appointment, so this morning I was able to go pick it up. Overall, doctor was fine (no personality, but frankly I don’t care), however the wait time was long and the iPhone glitch is silly.

by CJohansson

So I’m feeling horrible today, and had received an email from my insurance provider recently to sign up for MDLIVE. I downloaded it, and while it took awhile to get all my info into the system, it was easy enough to follow the instructions. Once I did that, I requested an “appointment” immediately. I requested video but ended up on a phone call instead. From the request to the end of the call was less than an hour. It would have ordinarily been a trip to the ER 25 miles away, and then sitting in a waiting room with other sick people with who knows what diseases for another 2-3 hours. This was far better. The doctor was kind, knowledgeable, understood my illness, and provided help. I would use it again because we don’t have a close enough ER. The only downfall was my insurance was not listed. It should have been because my insurance provider sent me an email about it. That doesn’t make sense to me. I paid through an FSA program. Still ... that needs to be fixed. All in all, a good app.

by Elainefin

First, a 10 minute wait to see a doctor is unheard of today. It was eight minutes. Second, this doctor actually read my chart and the notes before he came online. That was another first in my experience. Third, he asked the best questions. He asked questions directly related to what was happening to me and what had happened in my recent history that was associated to this call. Fourth, I have a condition that is worsening. He actually broached that fact and the fact that I really need to see a specialist and what the consequences for me are short term and long term. My own PC will not talk to me about my condition. Fifth, he offered an alternative medication that has not been tried and I’m excited about using this med as a short-term treatment until I can see a specialist. Sixth, when he wished me well and hoped that I would feel better soon, it was authentic. He actually hopes that I will get relief and get back on my feet shortly. That was absolutely unique. I don’t know if every doctor in the service is as good as Dr. Lynn, but if they come close, they are better than the majority of doctors out there these days in my experience.

by Loristori

I needed an urgent care for my son’s earache and all of the local ones were closed. I knew what the problem was since he has had it before and knew that he just needed an antibiotic. I decided to give MDLIVE a try and it was great. I had a video conference with a doctor and she just as, if not more, thorough than most of the other urgent care doctors I’ve taken him to. There’s an option for an electron it claim form download that is mostly already filled out for you to submit to insurance and it also provides a very detailed consultation summary at the end which is also very easy to download to PDF. It is also great at keeping you updated through text, like when your rx has been submitted so that was nice. I’d definitely use them again.

by Nikolina's Mom

We recently moved and wasn’t established with a local doctor yet. My 15 year old dgtr had a horrific sore throat with the back of her throat covered in white patches. I took her to Urgent Care. They said her Rapid Strep was negative, I knew it was wrong... She was sooo sick and they refused antibiotics. Her head was so full of liquid, her eyes were constantly draining fluid along with her nose!!
One of my friends is an administrator at a local college. She praised MDLIVE and it’s awesome convenience! I set it up, put in our insurance info in and Shazam!! I was in touch with a live doctor within minutes!! I even sent him a close up shot of her nasty looking throat. He concluded she was very in need of an antibiotic ASAP!! He electronically sent a script to the local pharmacy within minutes!
I can honestly say, I won’t ever go back to another Urgent Care again!! I am a very happy Mom knowing I have a Doctor who does “House Calls” 24/7!!! Thank you very much and continue your great work!!
I am forever grateful that I have you at my fingertips!!

by MindSilk

The first time I tried to use MDLIVE I was completely distressed and found it frustrating to navigate. Trying to learn something new while simultaneously coping with a volatile situation was not ideal. I still hate that I have to setup appointments individually instead of being able to make a recurring appt time with a provider. Whether experience or improvement via treatment is the reason, I now find navigating much simpler.

Occasionally the video pixelates during appointments. It comes back to normal quickly.

Regardless of the format used, I appreciate that my insurance provider offers telehealth appointments. It allows both providers and patients/clients the ability to have appointments that do not require physical examination or treatment.

I prefer this app to Zoom for this. Privacy is always a concern with online activities but I am comfortable with the safeguards built in to MDLIVE .

Being able to add appointments to my calendar is very helpful. I manually add an event 15min before my appt that reminds me why I booked the session. That keeps my time focused on the issue rather than looking for my notes.

Not being able to contact a provider directly via message is a drawback though I can easily see how there would be potential for abuse. It would be nice if a provider could open up messaging to people and turn it off if it is abused.

Overall, very thankful MDLIVE exists and my insurance permits me to access providers remotely.

by Cmtomtom

I’ve been having a skin issue with my hands for the past couple weeks and it got to the point where I was very uncomfortable. I knew I had virtual visits through my insurance so while on lunch at work I looked it up real quick. Made an appointment and a doctor called me in 10 minutes. I explained the problem, sent her a pic, and she prescribed me a topical cream that was ready to pick up a half an hour later. I am floored at how easy that was. No calling my pcp office to be told that I have to come in at 2pm three weeks from now and sit there for 4 hours because the schedule is backed up. No going to urgent care and paying the higher copay and risking getting really sick from whatever viruses are in the air. No missing work, no driving all over the place, no irritation or annoyance to get some steroid cream to help my skin. This was the easiest thing ever to get doctor help real quick for a minor issue. And the doctor was so nice and easy to talk to, she was knowledgeable and knew exactly what the problem was.

I’m a big fan!

by Iemailed3times-stillnoresponse

I have been fighting a UTI for 3 days that I’ve been trying to treat without antibiotics. However, after 2 nights of NO sleep, excruciating burning/pain and sitting on the toilet all night, I registered for this app through my insurance provider at 3 am. I downloaded MDLIVE and was set up in maybe 5 minutes! Personal info, medical history, height/weight, and symptoms all very quickly and easily. I selected a doctor to talk with at 6:30am. He cancelled at 6:30 and I got a little worried, until I received a text confirmation and immediately Dr. Honig was calling. She was super helpful and had exceptional customer service. After a 3 to 5 minute phone call, she was sending a prescription for an antibiotic to my pharmacy listed on my profile and she was giving me other advice/tips to help in the mean time (AZO/probiotics/etc). This service is so convenient especially when you can’t leave your house to go to the doctor or work. Life saver! Thanks so much Dr. Honig and this app!! - Shelby

by Mononeo

I have tried using MDLIVE as well as their website as this is supposed to be a replacement for a doctor in most cases. The first two times I got calls whereby I was told there were no doctors—after waiting over an hour both times. The third and final time I tried using MDLIVE for a mental health issue after waiting a long time I was called to apologize that I would need to contact my HR department because their psychiatrists aren’t on my plan. The lady on the phone even seemed to be kind of laughing. I live in a community where it is hard to get a general practitioner, a regular doctor, so to speak. I have gone without one for years because of this and MDLIVE should be perfect for someone like me who currently can only go to Urgent Care or ER despite having health insurance. It is not. I have tried and tried to use MDLIVE. Did you know you can’t get mental health care from Urgent Care or ER? Therefore I have no access to mental health care because MDLIVE doesn’t do what it offers. Whether it is your body or your mind, MDLIVE will not work for you. Good luck.

by Puzzl3dusst

I love where telehealth is going! If MDLIVE worked and didn’t glitch out... if they had enough doctors employed to answer the volume of patients and if their customer service was more on point... it would be so much better. I love when it works!! But the extra call they give you, just to let you know someone will be with you is extremely annoying...but/and there’s no call queue to let you know where you’re at in line. So you basically have to put everything on hold because if you miss the call, you miss the appointment and get thrown to the very beginning again... the only positive part is not having to go to the doctor. And it takes my insurance. But if your insurance accepts a different service, I would go there until these guys polish up their act. Save your time and patience, patient. =] oh I forgot, make sure you answer the right phone call, otherwise they won’t keep your appointment!! Even tho it’s scheduled on MDLIVE , they will cancel you if you don’t answer the SECOND-THIRD CALL. So annoying.

by Alec.pm

I had pink eye and was going to go to the walk-in clinic, but my mom had recommended I do a virtual visit. When I went to download MDLIVE the first review was a horrible review from someone with pink eye and after reading some more reviews people had left bad comments. I was weary and was going to go to the clinic, but my mom said I should at least give it a try and I’m so glad I did!! This was the coolest, fastest and most pleasant doctors visit ever! I was seen in less than 15 minutes from sign up and my check up lasted less than 10. I saved money and was thoroughly impressed with how everything went. Before I could walk from my living room to my office I had a prescription called in and a sick note for work. This is the way of the future!! You guys are awesome!!

by Amandaf4i

I started to notice a UTI was beginning and with it being a holiday break I decided to try this app. Downloaded MDLIVE and created my account. I added my pharmacy and answered a few health questions. Next, I paid the $75, and within 5 min I was talking to a lovely Doctor. She asked some questions, and I answered. She then sent over my prescriptions to the pharmacy. All along this process, I received an email of my receipt of payment, email notification the doctor sent over my orders to the pharmacy, email of appointment completed. I received about 30 min later a phone call from CVS that my medication was ready for pick up ... and I did all this in my PJs and slippers at home. This is not something I would have done if I had never had a UTI before but having them throughout my life I know what to expect.

by Footsstillhere

Prices are amazing! I have a busy schedule and it’s 1030 at night and I noticed I have a very bad bug bite on my toe where it burns and it’s bruising and there wasn’t any possible way I can see a doctor with my work schedule and the office being closed because it’s Thursday night . I work Friday while my doctors office is open and they are closed on the weekend and Monday is a holiday. I was desperate to know what it was without having to go to the emergency room ( don’t want the bill) . I used this app filled out a couple things had a doctor call me in less then 5 minutes. I sent photos of my bugbite so she could see it too! She gave me some meds and now I can sleep easy knowing my foots not going to fall off. Cause I would hate to be footless.