Express Scripts Reviews

by Randy Buchanan

You’ve really made an app which was easy to use to one which is almost impossible to use! The list format was much easier to navigate. Please change back. Now there are so many duplicate listings of the same meds and some meds are not being shown at all. Please correct since providing accurate medicine information to doctors is essential to maintaining good health. Your recent changes make this extremely more difficult!

The medicine chest is missing. The portion of ExpressScripts which showed how many remaining pills should be in a current prescription is also missing. These were the MOST USER FRIENDLY aspects of the previous version and now they are no longer available! Pure stupidity and uncaring attitudes for your customers is demonstrated by these recent changes.

Reply from Express Scripts

If you still need prescription assistance please private message your member id, phone number and date of birth. Thanks. -Stephanie

That’s not going to help. I handle my parent’s meds and a once useful app has been reduced to uselessness with these changes. Previously, I could just hand my phone to the doctor and nurse and all meds were neatly arranged. Now its nothing but an unorganized mess. Useless to me, doctors and nurses.

I cannot contact you while at the doctor’s office to get the information needed while we are there. That was why the previous version of ExpressScripts was so useful. Now, it has no user friendly navigation and this latest version is an insult to your end users.

by Araches

When I realized that my new prescription was not set up for automatic refill (my bad
—I assumed that once I set it up that it would do that for all prescriptions that were submitted), I ordered a refill through ExpressScripts and selected 2 Day Shipping since I knew the holidays would mess up the arrival day. I checked the confirmation email that I received and noticed that 1 Day Shipping had been confirmed. Since I didn't want to pay that much, I went back into ExpressScripts and re-selected 2 Day Shipping. I didn’t bother checking the confirmation email because I mistakenly assumed the problem was fixed. Just out of curiosity to track my package, I opened the email the next day and noticed Free Ground Shipping had been confirmed (I should have checked the email the same day). Apparently selecting 2 Day Shipping will either set you up for 1 Day Shipping OR Free Ground Shipping—but not the actual 2 Day Shipping. The order was placed well within business hours Friday and the order did not get processed until Monday (day before Xmas). So after two days of going cold turkey off my new prescription I should finally get it in the mail tonight, a week later. When I went to contact this app I was put on hold and told a wait time of 36mins. So I went online to contact through secure message and it told me all day that sorry, the service was temporarily down and to try again later.

by Excellence/Indispensable

27 AUG 2018

The Express Scripts app quoted me incorrect pricing on 23 AUG 2018. Before I visited the pharmacy on Friday, 24 AUG 2018 I telephoned Express Scripts just to verify the prices I looked up in ExpressScripts were correct. I am glad I did because both medications were priced incorrectly on ExpressScripts . The representative quoted both as about $3.00 higher. Persons reading my review be aware that the app is not displaying correct pricing. I would strongly discourage using ExpressScripts . I will delete ExpressScripts as soon as I finish this review. Also the Express Scripts Medicare 2018 Formulary has typographical errors. Persons reading this review do not trust the formulary either. I would like to say I am not indicating every entry in the formulary is wrong but you never know if your medication listed is incorrectly listed or not in the book at all. The same applies to checking medication prices...you never know if the price that displays on the Express Scripts app is accurate. In the future I will telephone Medicare for all my needs; as well as Express Scripts for all my Pharmacy needs.
Keep in mind we are dealing with the United States government. Thank all of you who read my review.

by Mach2don

That overall rating shown can't be right with all the terrible reviews. For a major government contractor this needs to be audited. Scripts you should be ashamed to put out such a worthless app. What happened to the previous one it was much more user friendly. I have the same problems that are repeatedly stated throughout these reviews. It's frustrating and doesn't work half the time. I'm required to log in 15 times just to navigate in ExpressScripts ridiculous. The auto refill is so botched up it's maddening. Either ExpressScripts doesn't work or no body uses the info put in it. I have a back log of meds that I try changing to reflect the proper input to put off the refill but I continue to get the refill. I've tried correcting this over the phone with no results. It's ridiculous but frustrating when your forced to use it no choice. I hate ExpressScripts and I hate scripts who could care less about your health and well being. They have some polite employees who attempt to help but I can tell they're road blocked by the poor management of the company so sad.

by Checking In From Pennsylvania

The majority of the time things go well with Express Scripts, however if there is a bump in the road it can turn into a disaster. Several months ago due to my current doctor relocating to another state, I switched primary caregivers and and even after numerous calls to express scripts by both myself and my physician staff I had to wait weeks and weeks to get things straightened out. At first they did not recognize that my new doctor was a valid practitioner which he has been for many, many years and is highly respected. Secondly when I called I was typically transferred several times each time having to explain my situation from the start. One of the clerks I was speaking to had trouble understanding my situation due in part to having children in the background. This was not a complex situation I was trying to explain, but no one person wanted to take the time to listen and correct their system to recognize that I had simply change doctors and to fill the prescriptions that the new doctor had entered

by MoneyDrunk

ExpressScripts has potential. It would be so nice if it automatically updated whenever I get a new prescription with the amount of pills in the new Rx. Right now I have to remember to update ExpressScripts when I get a new Rx or the refill reminder will keep telling me I need a refill. Based on what a lot of other apps are able to do I don't think that's very complicated functionality to add.

As I mentioned in the title, the interface is also very clunky. The whole menu bar on the left hand side is not intuitive and options are difficult to locate. On the whole it doesn't feel like a lot of time or effort has been spent on ExpressScripts.

The part that's the most frustrating, however, is that if I want to turn off a single reminder I can't get it to work. No matter how many times I updated, I keep getting all of the reminders that I previously set up. This includes for medications that I no longer take. As a result, I'm having to turn off all reminders. This was the main reason I installed ExpressScripts in the first place.

by Greg Cells

Checking the status of your order should be a piece of cake, but how many times have I gotten the spinning disk of death, and a few MINUTES later that the system is down. Why didn’t you tell me that first before wasting my time. Oh, and if you want to contact them, there’s no number to call (why have the opportunity to chat about life saving medications with a human?) you are directed to fill out a form (not in ExpressScripts mind you, in your browser), where, even though you were logged in, makes you fill out all your information again (forget the form being able to see most of your information in you “pre fill form” feature in your browser), you hit submit to get the message that yes, your message was unsuccessful because their was a technical problem. The frustrating and maddening thing, among many, is I reported this exact same error a year ago. I guess there’s no way to improve things so that angry reviews like this aren’t posted!

Boo.

by ScubaBro63

Overall ExpressScripts worked great from signon to selection of Rx that needed to be refilled. Easy to navigate between patients and prescriptions. All goes well if you need the item shipped to your permanent address. Due to a flexing work situation I had to except and work in a different state, obviously with a different address. ExpressScripts does have the option for a temporary address which seems fine, until you have to enter in a temporary start and end date for the address. I found these two fields were not editable and I was unable to add a date and therefore got a invalid date error. Was a bit frustrating to try to enter something in these fields but it just wouldn’t work with my iPhone. Ended up having to change the permit address which was not my preference but I did get the job done. Please take a look at addressing the date field from an iPhone.

by RemmyMa

The reason for only 4 stars are that #1 ExpressScripts offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically. #2 ExpressScripts is slow to sync when a prescription is processed/shipped/delivered and I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through ExpressScripts . But you must log into ExpressScripts continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online.
Again, these are just small grievances of ExpressScripts , nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave ExpressScripts 4 stars.
On a side note:
I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients.

by Midtownbodyworks

This coverage is provided to me due to my husbands service to this glorious country. I dread having to refill my prescriptions, because there is a huge disconnect between the provider and the pharmacy. I always have pleasant representatives when I call, but the company has so many restrictions on medications, that I have seriously thought of just giving up on this company, and just paying cash. Again, this is not about the wonderful reps, this is about a company that has gotten too large and unmanageable. When I have asked to speak to the CEO, they put me on hold and then the call is dropped. So in wrapping up, representatives are knowledgeable and patient, but the company need to ease up on restrictions and policy. If the CEO want more information, you have my phone #, so call and discuss. I am a Physician Assistant that worked my entire career in Emergency Medicine, at night (6p-6a), 3-4 nights a week for 30+ years, so I have written many prescriptions and know how the system works. I urge the management to reach out to patients and ask them about the service that are getting from this corporation. I gave you 2 stars because you really need to work on the patient-pharmacy-physician disconnect.

by DFW Tanya

A medication I have been on for over five years has all of the sudden been removed from TriCare’s approved medication list. Back when I was prescribed the medication I had to try 3 or 4 other medications before the prescribed medication would be covered. I completed the required trials and none worked. Then, it was approved. I have had good outcomes with the medication. My family has a history of stomach issues and my grandfather died of stomach cancer. For TriCare to just decide to cancel the coverage without talking to current patients on the medication is irresponsible and inconsiderate. Now, I must return to the doctor and begin a new set of experimental trials... for what??? I do not appreciate the lack of support from TriCare and Express Scripts. I will complete the trial, as required but when/if they don’t work again, I will write my senator and congressman. I am not a test monkey and feel like that is how it is being treated.

by Clairbearcher

I love the mail order pharmacy that Express Scripts provides. They are efficient in processing my prescriptions and deliver them in a timely manner. Above all they are accurate. I have two prescriptions for the same medicine but in different strengths. Never a problem for them. Whereas my local pharmacy would mess my order every month by giving me one strength and not the other or calling with the Q, “You have two different strengths of medication which one did you want filled?” They could NOT comprehend I needed both medications of both strengths EVERY month. Express Scripts has high caliber pharmacists that get to know their patients and their needs. I couldn’t be happier with their service and their reasonable prices!

by Kfxston

I have used Express Scripts to fill my prescriptions for many years - ever since I married my husband, a retired Navy captain. I have a number of chronic illnesses so my medication list is a long one. Without Express Scripts, the costs I would accrue in order to get all the meds I need would be pretty daunting so I am so thankful to have Express Scripts backing me up.

In addition, I am very grateful that through Express Scripts I am able to get my meds via the U.S. mail system as I am totally housebound due to COVID and also to the fact that my poor health makes it simply too hard to ambulate.

Prior to his death from COPD and Parkinson’s disease in 2015, the number of meds that both he and I had to take during that time was daunting so it was indeed ma blessing that we were covered by Express Scripts. We had so much to worry about that we just didn’t need to have the worry of excessive worry prescription costs added to our problem pile. So I will always be thankful that Express Scripts has been such a valuable part of my family’s health support system.

by Player#¥

I was always a little weary about receiving medications in the mail, but any worries I had, have been completely dissolved. It is so wonderful not to have to keep up with when I needed to go to the pharmacy for refills. I get an email when my medications are ready to be filled and I have a few days to make changes (if needed) then I get an email that my medication is being processed then one when they ship. I like knowing what’s going on. They take care of calling for a new prescription when needed. I’ve called on several occasions and it’s always been very helpful. The representatives I’ve talked to are knowledgeable and handle everything. I like good customer service and I’ve always gotten it when I’ve called.

by Jen123987

My biggest concern with ExpressScripts is that when you are out of refills, ExpressScripts says “processing”, which doesn’t tell me I’m out of refills. And if Express Scripts has contacted your doctor for refills, but your doctor hasn’t approved it yet, it shows that I have the refills already. This is misleading, because in both cases, you are out of refills, but have no way of knowing.

I recently saw my doctor, who submitted my prescription. It took two weeks for me to figure out there was a problem that Express Scripts didn’t receive the prescription. Why doesn’t ExpressScripts alert me?!?! And how come I’ve reported this issue in the past, and it hasn’t been fixed? And how come my doctor finds it easy to work Walgreens but not Express Scripts?

by JayColla

My wife & I had to switch to Express Scripts because of a change in my wife’s insurance and we were worried about that because we were already happy with many of the features that the brick and mortar drug stores and pharmacies have built into their particular apps. We were concerned that we would lose that convenience. However we can’t be more happier with ExpressScripts! Set up was easy, linking our HSA card to ExpressScripts as well as being confident that it was a secure transaction was evident. And once set up, with a couple clicks, I have my prescription refilled and on its way. And the price? Wow — compared to what I was paying? For what I’m getting? The number of pills that I get with Express Scripts for the price is unbeatable! Thank you for such a good app and system for prescription drugs ordering and tracking!

by Breezy In Cali

When you have several medications to fill each month this service allows you to keep track.
Efficiency is number one as well as their customer service. They take there time, research while your on the phone and want to be sure they answered all your questions. When you have illness the last thing you want to be doing is running back and forth to local pharmacy monthly to get your medications. These medications are mailed in 90 day supplies. The on line app is easy to use, easy to reorder and keep track of your refills and delivery’s. Do yourself a favor and use this wonderful service. Your life will become easier.
The whole process is a great time management tool. Thank you Express Scripts for making my life and my illness more manageable.

by CJN1008

Enjoy the ease of use for reordering current prescriptions. Unfortunately, I also receive regular reminders (every few days) that I have “0” days supply left for a particular medicine that I have plenty of supply left and have also reordered numerous times. I called express scripts to get help on eliminating these reminders and they have no idea how their app works nor how to help me. They said they would work on the problem and now a month later I continue to receive these annoying reminders. (Just received one again this morning) If they develop an app they also need to secure the necessary knowledge base to help users when there is a problem. I’m beginning to think they don’t have that knowledge base. Beware if you set up any medicine reminders. You may begin getting many more than you’d like.

by Laurasmileshappy

Love The Express Script’App😊👍
And How Well Easy To Transfer From ‘Like Walgreens -> When , my ‘ Doctor finally got a prescription accepted my insurance!! Was so excited to see that the medication was listed on my account for future fillings!!! And I received my letter from my insurance shortly afterwards! I believe that the pharmacist were trying to call me before i went to refill at Walgreens , but we have such terrible phone signal service here where we are temporarily & that is another awesome!! We are helping my mother in another & express & our’Dr have been awesome at helping us with being away from our home State ! We so appreciate everything and both my husband & I are feeling healthier because of the great team effort!!
I know now that I will have consistent good results every month now in getting better!! Thank you so very much!!!♥️

by Nesi0421

This is an excellent app and prescription service. I get reminders when my medications are ready to refill so I don’t have to go a day without them. The mail service saves me money and unnecessary trips to the drugstore , especially when I have mobility limitations. My physicians send the prescriptions directly to them, that way every doctor and the pharmacy are aware of the medications that I’m taking. I can also call to get refill of my prescriptions, and they get in touch with my doctor should the prescriptions have no more refills. Company representatives are courteous, compassionate and try to help so I can get the medications as soon as possible. Another feature thatI like about this mail order pharmacy is that I can get vacation refills if I have to travel outside of the USA, and if I travel within the USA, I can have my prescriptions delivered to me where I am. It has been a life saver for me since I have various health ailments for which I need to take medications on a daily basis. Thank you for your services and support.

by Jk2151

ExpressScripts is fairly good at keeping up with prescriptions but the processing of orders and communications is horrible. I have ordered and paid for scripts only to not have scripts arrive. Then go on app to find out script needs to be renewed. Really? Why didn't it say that when I ordered it?? Why did I pay for an expired script?? Then have to get on phone and deal with that mess trying to get the script updated between my doc and ES. They are horrible at communicating with docs. My doc would send and the person at ES can't tell if received because they have different depts that don't communicate well. Their people have had me screaming on the phone after giving me false info or not habing any info. I paid for overnight shipping on an order that didn't get shipped. When it finally shipped, it took about 5 days to get to me. Thry never reimbursed me for overnight shipping. The worst service ever. ExpressScripts is not fully functional on billing so when I have a past due balance,I can only pay it going to the website. Their service is my biggest complaint. It seems as though they are working to improve and they have announced a partnership with Walgreens on home delivery so I'll be using Walgreens whenever possible.

by Adams'Fosgate

I have never written a review for an app. However ExpressScripts is so terrible I had to. ExpressScripts is equivalent to a rock. Pointless, you can look at it but it has absolutely no value. You can modify anything on your account, you need to use the website. ExpressScripts once again similar to a rock sits there on you phone worthless, just like express scrips. Who do nothing, give you terrible service. Call you at all random hours throughout the day/night. Oh and last but not least OVERCHARGE you for medication. Zyrtec (OTC allergy medication) they wanted $70 for a 30 day supply. This is like I said an OTC allergy medication that ranges from $7 to $20 on the high end. When I explained this the operator this is what they said “oh I’m sorry sir”. Not they will look into it or try an help nothing. Using this company at free will, I feel is similar to giving yourself a voluntary enema. Being forced to use this shoddy company due to insurance providers. Priceless. Fire whoever runs this god-awful dumpster fire you guys call express scrips.

by KaddyDrafter

ExpressScripts is good, and it is easy to order scripts.
Cons: Changing an alert is next to impossible. Removing a medication is not possible as far as I can see. The virtual pharmacy ID card is not printable and does not contain all of the information the hard copy card has. (I have ordered a hard copy about 25 times, and have yet to receive a hard copy) There is not a section for drugs you may be allergic to. If you are looking to see your claims and history, or medicine history; you are out of luck. The search thinking wheel spins forever and almost always times out giving the message “9999: We are sorry, we are unable to complete your transaction at this time. Please try again later.”. Should you actually reach your history of any kind, forget actually printing it out. Pricing a medication by history is a long shot Only about 10 current medications show up and only about half of those are actually current up to date medications that you are taking. You better be an ace speller. If you misspell any drugs when searching within ExpressScripts , the search is not smart and will not recognize even a close misspelled medication.

In the world of apps, this one needs some work.

by GkyNsa

I give ExpressScripts a five star because it makes my job so much easier. They notify me when it time to reorder, I know exactly what I will be paying, and I know exactly when my prescriptions will arrive. With ExpressScripts I have never ran short on my medication, and the customer service is right on, they have answered all my questions on one Single call. And believe me I don’t get five stars easily, because everything needs room for improvement, but for now it doesn’t seem to need any improvement at this time. Thanks for ExpressScripts life for me is much better, I don’t have to run to the local pharmacy, or wait for a text telling me that my prescriptions are ready, express scripts app have make my life a little more stress free.