OneTouch Reveal Status
Published by LifeScan Inc. on 2023-10-26 The OneTouch Reveal® mobile app has helped over one million people take a step
forward in their diabetes management. The OneTouch Reveal® app can be used to
manage type 1, type 2 and gestational diabetes.
Are you having issues? Select the issue you are having below and provide feedback to OneTouch Reveal.
problems reported in the last 24 hours
Reported Issues: 16 Comments
By D'Anne Stegle 5 months ago
after 6 months i am now getting a black screen. If I remove the app from my phone, I lose all of the information that is on there. do you even update information on here??
By Teresa 10 months ago
The app stopped working, I get a white screen after opening app. No functions are showing. I’ve deleted and reinstalled app, but still nothing. I also re- register the device and could not get into the app.
By K. Farrington 1 year ago
This app is the biggest piece of garbage. I finally got it working on my old iPhone, only to be completely unable to pair it with my new iPhone 14 Plus. It shouldn't be this hard.
By Cynthia Quill 1 year ago
I cannot email a report because the keypad on the mobile app on the iPhone is only partially visible and you can't get the entire keyboard to be visible. I also cannot cancel or delete the email with the readings whether I select to delete or cancel, or whatever. I have to exit out of the app in order to get to the home screen. Why is this? Why is the keyboard only partially viewable. I cannot switch to landscape mode because the app does not do that.
By Denise Elizabeth Sundercombe 1 year ago
i cannot download this app for my iphone in australia?
By Lisa Hansen 1 year ago
As soon as the app loads, it disappears. Been like this for a few days.
By Kathy 1 year ago
As soon as I updated the app it crashes as soon as it opens. What’s up?
By Larry Hupman 1 year ago
App launches then closes immediately. Been like this last 3 days.
By Angshuman Das 1 year ago
I also have the same issue. It just stopped working.
By Nicole Sahagun 1 year ago
I have an iPhone and the app was working great until it told me to update the app. I did so and now it force closes before it opens. My phone is updated, the app is updated and I have uninstalled and reinstalled the app. Is there a fix or not for this.
By Mayra 1 year ago
App keeps shutting down after opening. I have tried everything.
By Thomas Huston 1 year ago
Cannot update new one touch software on my android Samsung phone?
By Monty Potter 1 year ago
For the last several weeks, when I go to take my reading and insert the strips, it flashes as usual. Then after the countdown for the reading, it just flashed an empty battery in the upper right hand corner. The first time that happened, I thought maybe I needed to recharge it, so I connected to usb and it said PC so I thought that should be okay. Then when I tried again, the same thing happened with it showing a blank battery in the upper right hand corner. I also thought perhaps the problem was with my strips, so tried from another bottle, however the same thing occured. However when I try it four or five times in a row, usually I can get a reading. This means I never no when it is going to take a reading. What can I do to return to it recognizing my reading as soon as I insert a strip with a blood sample.
By Kristina Gregg 2 years ago
App worked until 2 days ago. Now when I click on the app it just disappears.
By Joseph Bogan 2 years ago
I downloaded the one touch app yesterday. And as soon as I go to open it up it disappears from my screen it doesn't open. I was wondering if you had problems with this. Thank you for your time
By Robert Willett 2 years ago
OneTouch reveal app stopped working. Get white screen when click on app. Does not open OneTouch function
Common dislikes about OneTouch Reveal app
- Must rely heavily on comment field to track other things
- App is locked down with mandatory password
- No longer uploads data to Apple Health after 5.3 update
Have a Problem with OneTouch Reveal® app? Report Issue
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Common OneTouch Reveal Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot OneTouch Reveal app on iOS and Android devices. Solve all OneTouch Reveal app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LifeScan Inc., developers of OneTouch Reveal.
100% Contact Match
Developer: LifeScan Europe GmbH
E-Mail: [email protected]
Website: Visit OneTouch Reveal Website
51.72% Contact Match
Developer: LifeScan Europe GmbH
E-Mail: [email protected]
Website: Visit LifeScan Europe GmbH Website
Set up and track personalized goals and visualize your progress over time. • BG Tests: Test your blood sugar to identify patterns. • Step Tracking: Monitor the number of steps you walk each day. • Carb Tracking: Regularly log the carbohydrates you eat to see the correlation between your food intake and your blood sugar levels. • Activity Tracking: Track the amount of exercise you are getting. • Automatically logs and organizes your blood glucose results. • Identify high and low blood glucose results with the color-coded logbook. • See how you’re doing at a glance, with a simple 14-, 30- and 90-day overview of your blood sugar results. • Share your progress with your care team between visits – you can email your personalized diabetes report. • The A1c comparator on the OneTouch Reveal® mobile app lets you compare your lab A1c** to the average of your blood sugar readings from the last 90 days. • Optionally integrates with the Health app, configurable syncing your blood glucose readings to or carbohydrate, steps and workouts from Apple Health. • Get OneTouch® products delivered to your home through convenient subscriptions or just order products as you need them. The OneTouch Reveal® app works seamlessly with the OneTouch Verio Reflect® meter and the OneTouch Verio Flex® meter, using ColorSure® technology to change the way you see your blood sugar. • Transforms data into colorful snapshots that connect your blood sugar with food, insulin and activity. • Draws a timeline of important blood sugar events and activities, highlighting when you have been repeatedly out of range. • Receive automatic notifications on your smartphone when a high or low blood glucose pattern is detected. • Set personalized reminders to stay on top of patterns, meds, food, exercise—whatever you need to manage your diabetes. • With the Blood Sugar Mentor™ feature, you get personalized guidance, insight, and encouragement to help you understand and manage your blood sugar. (Only available when using OneTouch Verio Reflect® meter). The OneTouch Reveal® mobile app has helped over one million people take a step forward in their diabetes management. The OneTouch Reveal® app can be used to manage type 1, type 2 and gestational diabetes. Depending on your iOS device and version, screenshots in Help File may not match what you see in your app. iOS is a trademark or registered trademark of Cisco in the U. S. and other countries and is used under license. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. , and any use of such marks by LifeScan Scotland Ltd. and its affiliates is under license. Must enter A1c test result provided by healthcare professional. Compatible with iOS 14 or later. App Store® is a trademark of Apple Inc. registered in the U. S. and other countries.
