Contact NYU Langone Health Support

This latest update is terrible! It takes so much more work to find the basic things. Why are my visits not on the home page? That’s the section I use more than any other to look at after visit summaries and see what I have upcoming and where I need to go. It’s so far down the menu. The label of “schedule” is confusing because at first I thought it meant my schedule of upcoming appointments. I far preferred when all my options were in one place, this makes no sense. It feels like they’re just trying to make it look flashy but have completely screwed functionality. And the way things move makes it a lot harder for me as a disabled person to access them. Everything was more accessible on the old version and I wish I could undo the update.

I can never get on it. I have a Touch ID on my phone and I am supposed to sign in earlier Even this doesn’t work I get frustrated try to get results of test with this system. Why do you make it so difficult Who cares about someone stealing my blood test. What is it good for anyone? I keep changing passwords in order to get in and NOTHING works The only way for me to find out my results, is to call my doctor and they fax it to me. It’s a useless system I have NOTHING good to write about it Even when I go to doctors that don’t belong in the NYU Langone, I asked the people at the reception to help me and the said they don’t know how. They don’t belong to this system. They didn’t want to help me.

app repeatedly crashes. Help Desk number is impossible to find after logging in. You cannot communicate with a new doctor until after you have seen them. You cannot communicate with the doctor’s staff unless you have a billing question. My doctor’s office did not know the tech support number. You cannot conduct a video visit on a macbook, but neither the app nor the website make this clear (it just says for the best experience to use a mobile device, not “don’t even waste your time trying on your laptop”) Overall, typical scorn of the patient experience that seems all too common in health care these days.