Healthy Benefits Plus Reviews

by Redgreentoad

This is my second comment. With out being able to get my NON FOOD items in store because it only accepts food and feeling about ready to give up I decided trying again ordering my non food items on line. I pick out everything and check out and it says order sent. I even took a screenshot of my purchases and my total and remaining credit. For 2 days I don't get any email talking about my order. I check on HealthyBenefitsPlus to look at purchase history and to my dismay all my credit money amount is back at the amount before I ordered anything. So I get my money back but no order. Just like I didn't order anything. So now I can't get things in the store and I can't get anything online. This is the biggest joke there ever was. What happened to my order??? What a horrible thing to put seniors through.

by Leftygurl61

HealthyBenefitsPlus is supposed to help us scan items in stores to see if the products are approved. I’ve had HealthyBenefitsPlus over two years and it still doesn’t work as intended to check items so we don’t have to scan everything at the register smh 🤦‍♀️ and then find out it’s not approved. So when will your app ever work correctly? What is wrong with your system that it doesn’t line up with cash registers in stores? Also it lies when you scan an item it will say not approved but the store cash register approves it 😂I’m probably just going to delete it from my phone coz it’s useless and they’ve had two years to fix it 😳 . I’m just being honest not mean and this is facts 💯💯💯 not worth using HealthyBenefitsPlus just go online and get your balance from UHC instead or call to order stuff through UHC they’ll ship it free! And you can buy just one item over the phone and they ship it with no charge to ship it to your home! And I’m glad the store register approved my items when HealthyBenefitsPlus didn’t! NEEDS IMPROVEMENT OVER TWO YEARS STILL DOESN’T WORK AS INTENDED

by Yzx2

You can go into Walmart and scan something and it says it’s part of the plan. I’ve spent several hours in Walmart picking up items to see if they were part of the plan.
But when you get to the check out most of the items are not on the plan. And the cashier said she can’t take it off because she doesn’t know which ones aren’t part of the plan. So you end up paying out of pocket for items that shows as part of the plan.
I spent $89 from items suppose to be part of the plan and then I ended up paying $52 in cash. I would not have taken the items that were not covered through the register but she could not tell me which ones weren’t. She said it’s a common thing with this card, is very troubling and a lot of people get upset. I can see why.
I’ve always ordered through the catalog until is offered little of what I needed and I HAD to go to the store.
I would prefer having the products that we had in the past year. Or if they were at H-E-B to the list of stores to get items from. It’s more of a hassle than a help.
Fix the problem so when people go to the store the items that show covered are covered.
When I called in explaining what happened the Lady told me Walmart could charge whatever they wanted. And if they didn’t cover some of the items then they couldn’t do anything about it. That Walmart could change what they wanted and when they wanted.
This card is a nuisance instead of a help

by Irenie123

THIS Company bears investigation...!
Seriously!
While being directed to this site by a Care-Plus Agent; after reading (to her) EIGHT "highly-Negative (ALL NEGATIVE, and N O T ONE Positive REVIEW(S)"...with ONLY one RESPONSE from this Company (on its own site!!
ALL REVIEWS are OVER one year OLD; including the lone Company response..(!!!???), WHY, Why, WHY in this digital day and age, would there be ANYONE IN THEIR RIGHT MIND--
E S P E C I A L L Y Care-Plus--who would/could/or should be (but IS) DOING BUSINESS with THIS Company? BUT Care-Plus IS DOING BUSINESS WITH THEM!! Clearly, They are contracted to do business with this outfit, BUT... NO ONE'S WATCHING THE STORE, folks!! THIS 'Healthy (Food) Benefit Co. Is FRAUDULENT in nature, NOT inclined to honor their commitments, and--to ADD INSULT TO INJURY, they deliberately and further complicate matters by stating that their members "Call-in orders...or e-mail orders, beforehand!!" What BALLS! This IS their directive, when referring to their Walmart information!
Pay attention, EVERYBODY, and complain OUT LOUD! Tell ONE AND ALL about what's going on--or NOT GOING to happen...beyond a very high level of frustration, here! (Someone's taking the Medicare/
Care-Plus' money...and running away with it...!) PAY ATTENTION, people!!

by Rockinjem

This is great for helping you keep track of your balance. The scan items to check if it qualifies, however, needs work. I scanned every item to see if it qualified for the benefit and all the items I put in my basket registered as qualified. Any that came up not qualified was put back on the shelf. So I finish scanning and selecting my items and go to the register get rang up to be told there is a balance due. It took 3 employees to figure out which item did not qualify for the purchase. Then once they did, the whole order had to be voided and started over. I’m not the only one this happened to. It is frustrating and leaves some people in tears.

by GrammyTracy

I do not do my own shopping. I have to make a list of my items. HealthyBenefitsPlus only scans actual bar codes! What if I’m not in a store to scan a barcode! I need to be able to enter the UPC number to see if an item is eligible! Right now I have to find the item of food I want, do a google search for the barcode on my computer then use HealthyBenefitsPlus on my phone to scan the barcode on my computer! Today I’m at a loss, I can’t find a barcode for 2 items only the UPC! I have called Humana for help but they could not assist me. There is no contact information for Healthy Benefits Plus! Not good! The former company that did this program for Humana last year allowed the entry of UPC numbers!

by Tinktciliberti

I get my info signed in and then the screen is frozen. This happened 7x now. A week ago I tried several times and got nowhere. Frozen screen. Deleted HealthyBenefitsPlus turned off phone and tried again -nothing, frozen screen.
Yesterday signed in and everything on screen comes on but it’s frozen.
Today I thought this will be different. Signed in and guess what -a frozen screen. Deleted HealthyBenefitsPlus and turned off phone. So I just tried yet again but there’s no satisfaction with this stupid app. What good are these benefits when they’re app is not working and useless.
So much for my anxiety today it’s been blown.

by Maddy067

I liked it when it was introduced many many months ago when you are able to sign in and browse thru what you need without having to go right over to the Walmart site . Each time I wanted something where before you are able to view the price , it goes right over to Walmart once again and then have to go back to the HB and it's a bit annoying going back and forth . Another thing I look at the catalog and it's about $1.00 cheaper then Walmart . It went up in price without notice . A new catalog should be reissued and if one see it in the catalog it should be given for that price and still to many items are not in stock since the last time I have purchased and other categories there are nothing in it. It would be nice to add more items to ALL categories or substitute it .
The original setting should of been left alone, it was way more convenient.

by RaveynAngel

I appreciate HealthyBenefitsPlus very much, and when I first got it, it saved the login information which was handy when I was in Walmart and needed to see if something was covered. It’s been about a year and every time I see an update, I hope it’s one of the changes made, but it’s not. If you don’t want people to stay logged in on HealthyBenefitsPlus , at least make it accessible via the biometric log in using a fingerprint like bank apps utilize, or just ask for the password and save the email address.

Also one question, this happens with multiple products, but if they aren’t covered, why do you have them in the catalog? Example: Polygrip denture cream, it is in the product list on HealthyBenefitsPlus , but will not cover it when I go to check out.

Fixing these two things would raise my stars from 3 to 5.

by Genadur

The book has ID numbers for each item but none on line. How can one order from both? Or is it all one or the other? I have Used many of your products but not always in the strength you have listed. ie. my PC rec., I take 1000 mg of Omega 3. The one I ordered only had 360 mg. Of Omega 3. The rest of the 1200 was other acids. Either I take 3 a day or go to your store and buy the one I have been using (1000 omega3 and nothing else) Why can’t I use this credit in one of your stores. I can’t take epinephrine, but the cough med. u sent was DM. Can’t use it. Not making my life easy.

by Yme478615

I gave the program 3 stars because it is a good program but HealthyBenefitsPlus needs work. I lose most of my benefits each month because of HealthyBenefitsPlus not working correctly. I haven't tried the card in the store because HealthyBenefitsPlus is more convenient well it would be if it worked. Every time I try to make an order I get a message saying that my cart was recently updated and confirm my products. I'm not sure what it wants me to check because the items in my cart are the ones I want. This isn't the only problem with HealthyBenefitsPlus but hopefully if this one gets worked out the other problems will too.

by AZ In KS

I have ordered couple of times through HealthyBenefitsPlus (via UHC’s OTC benefits) and I must say, HealthyBenefitsPlus seems to be created by a committee. They haven’t made it easy to use as one has to struggle before they can get over many nuisances. I believe it can be improved significantly, to make it easier to place orders. An example example: if I have not entered a value in a text box, or checked a box, TELL ME WHAT I MISSED. Instead one has to stare at the same screen, waiting for it to take them to the next step. After several tries I figured out that I actually HAD to enter a mobile phone number in a box that was OPTIONAL info.

by Lets Shop Until We Drop!!!

Yeah this whole program is great there’s just one problem you go shopping for the stuff on the Walmart app how do you know which is covered by Healthy Benefits plus ?or not I went by the little gift package being beside the amount that it would cost but that didn’t work -it still came up that I would have to pay half of what I ordered. Cash money!! Then I went into the store and I don’t well this will be easier because they had two or three items and they had Healthy Benefits underneath but nobody knew anything in there they were clueless well I got a few things and then I didn’t know how to bring it up so needless to say I need more information thank you

by #@#@#@#@#@#@#@

Just got on the UHC program and was excited about getting some otc products with Health Care Plus. looked through the catalog(not as excited as many of the products I use weren’t there). But, I made a list, tried it on-line(now I’m even less than excited as some of my order wasn’t available) so, I said ‘what the hell, I’ll just call in my order’. My list of seven items were reduced down to one that was available for shipping, a $4.97 package of bandages ended up costing almost $12! WTH?someone is making money off this scheme! Evidently I can go to Walmart and pick up the items but that’s a 40 mile drive, what about people that aren’t able to drive? Just needed to vent. I hope that the UHC program that it’s affiliated with is more functional!

by Rudys31638

Is there a reset button? I couldn’t use HealthyBenefitsPlus today which surprised me since I didn’t have any problems previously. Nothing worked today but I was able to access my account on my desktop computer. What do you suggest?

I’m updating my original review. When the developer asked for more information I wasn’t able to replicate the problem. HealthyBenefitsPlus seems to be working fine today. Was I like the ability to scan products in the store to see if the are eligible. I would give it 5 stars but for the experience when it seemed frozen. It’s handy but not something I’ll use every week; only when I’m shopping for an OTC product.

by PoxieSC

HealthyBenefitsPlus is fine. In some respects it’s very user friendly but the program itself has some issues. It’s great to be able to order $100 worth of products 4 times a year but how do Walmart or the insurance companies make money off of it. I ordered 6 items and they were delivered 1 at a time over a 6 day period. Actually 1 of the items still hasn’t been delivered. I ordered them all 5 weeks ago. Because of that delay I was told I will receive a $10 gift card. So there is that expense plus all the individual shipping costs. I don’t see why they couldn’t have all been shipped together. Or why couldn’t I have gotten a receipt and then picked the items up at my local Walmart? I’m not complaining, like I said it’s a great savings for seniors, I’m just afraid someone’s going to say hey, we’re loosing money here and cancel it

by MAC_artist

My allowance was $75 but we lost food through the storm and it was a blessing you gave additional $75 to help us, just know that we went 29 days in a horrible way no water, electricity , car, or phone but we had a electrical cord for a fridge and fan, your extra funds were well used and needed for us and to pay forward a meal daily with generous neighbors who like us in devastation with a way to get food and a electric cord in 119 degree weather. So God bless you for all the generous help and loving hearts you at Humana have ❤️♥️♥️♥️♥️Maria and Michael

by Ginaw826

The only reason I am giving 2 stars is because I have been unable to see what any of my benefits are because HealthyBenefitsPlus will shut down and my home page pops back up. This is my first time to use this program and I am very thankful. I am not sure if I am doing something wrong or what, each time I log into HealthyBenefitsPlus, it will shut down every time I attempt to see what types of food I get a discount on. Any suggestions?

by Hippy 20

This is one of the most appreciated program program I’ve ever received. Healthy benefits is so helpful one people who are on a fixed income and do not have the money to buy what they need for the month this program has given us a chance to take better care of ourselves. Thank you so much I really appreciate
You are for allowing us to take better care of ourselves thank you once again

by Nappycut

HealthyBenefitsPlus is great! Not a problem with it you can choose from cvs or Walmart! I like Walmart for what I need it solves all my needs? Although I will say this is that whatever your Otc amount is you should be able to choose any brand you want too not the select brands they give you? But then again it’s on the government’s dime so we can’t really complain? If we don’t like what we get then we can go else where right? Free is free right? Healthy Benefits has been good to me!

by Taraynn

The stores disappeared. The categories disappear. The products disappear. You can’t order from it .. not if everything disappears. A great program IF it worked?? Can’t imagine how HealthyBenefitsPlus was approved?? Can can’t delete the account. Why can’t that disappear? An open account for an unsafe app is dangerous to the customers. Maybe that doesn’t matter to the company??

by Jmack1234

Scan items in the stores tells you items are OTC eligible. When you get to the register most are not, this program and benefit is total junk. I have been calling since January to get issues fixed they promise next week. But fixes never comes. If I could rate it negative stars I would. Worst benefit bring back last years OTC program it worked and at more stores then just Walmart.

by Me 22223

All this ‘app’ does is show you some pics of the items you’re eligible for. I say some because there are items where the image is not available at all. There is no functionality to buy directly from HealthyBenefitsPlus ! This is ridiculous in this day and age! Who has the time to decode the abbreviated descriptions in HealthyBenefitsPlus and compare them to the actual product sold on the retailer website or in the store?

by Lacey's Mom

I went on-line last week to view available products & went to Walmart to test. I saw name brand Alleve on-line & decided to use my OTC card w no luck. No size, no nothing.
Is this meant as a kind of wack-a-mole. Just bring a bunch of stuff to to the counter just to be rejected & frustrated.
So clerk told me to get HealthyBenefitsPlus .
I can see by the reviews that this is not a better option.
And the government wants to run everyone’s healthcare?

by J.A. Stewart

While the account balance feature, the store locator and the Membership Barcode are handy, The online shopping feature is totally useless. The eligible items lack a url connecting them to the item on the Walmart website. So you end up having to search for each item at Walmart and the descriptions from HealthyBenefitsPlus often don’t match up well with the items at Walmart. App freezes up during setup at the location services step on iPad mini 4, running ios 12.x

by Bobey49

HealthyBenefitsPlus lock up freezes most of the products they have listed don’t work with the OTC card or even in production anymore this is a big joke what the purpose of having this OTC card if it doesn’t fulfill to its promised
you can’t get the most important thing for you needs this is a insult to us disable people

by Joomi44

There should be more product details provided as well as the price and close up photos if you click on each item. Many items do not even have an actual product image photo to clue you in as to what you are supposed to be looking for if you prefer to shop inside a store. I feel HealthyBenefitsPlus development team was very incomplete and didn’t even provide the bare minimum. I hope the next release addresses not only my concerns but those of others.

by 1Snickers

We have found that other items then what are listed are covered and we also found that some of the items listed are not covered at checkout. HealthyBenefitsPlus . Is easy to use but is limited to listed items available through the program.

by Sad New User

App is not bad very helpful when shopping. Somethings are not clear when there is no photo... it is showing CVS but takes you to a location of Walmart.. but never shows you a photo or name of the product

by Disco48

I wish there were more applicable products to choose from that I use. Too many of the same kind and no name brands I use.

by Kathleenmom2

At first it was Terrible! Store Clerks did not know how to ring up purchases. Patience could not find out what products were allowed. Now it’s much better!

by Pebarcju

HealthyBenefitsPlus for the phone is great to be able to locate the items that are cover the book isn’t. They needs to have a class to help the senior on how to use it.

by Coyote Bongwater

Employee at CVS told me that the scanning feature will identify which products are eligible for this Medicare benefit.