Kardia app not working? crashes or has problems?

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I have a problem with Kardia

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⚠️ Most reported problems ⚠️
Something else
40.6%

Not working
26.1%

Login
11.6%

Connection
9.4%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
K
Kajo:

[Solved] History gone

R
Ravina Towe:

Won't let me reset my password.

B
Brice:

Not recording a graph

📋 56 Reported Issues:

R
Ravina Towe 2025-02-25

When I reset my password it says invalid

J
Joe Blow 2025-02-15

Unable to set up account. Can’t get past country

N
Norm Doll 2024-09-10

I have the same problemas others with the app getting stuck in a "Loading" loop. Is there a fix for this?

J
John William Handley 2024-09-02

I can't use the Kardia App. It opens and then switches suddenly to the log-in screen. asking for my password - I enter it and it doesn't recognise it. I then reset the password and create a ne one via the message in the email which has been sent to me. I enter this into the app and I then try again - the same thing happens - prompting me for my password. I have tried this now each day for a week - same result - I can't use the app.

R
Roger Bevan 2024-08-20

Hello, My usually trusty Kardia Mobile records my ECG OK but is stopped at 'Loading' msg. I have been using a Kardia Mobile for a little more than eight years without a problem. Thank you. Roger Bevan

K
Kevin Simons 2023-12-25

I set up my Kardia account for the KardiaMobile card. During setup I reached the point of running the tutorial. It locked up the screen after step 1. I couldn’t close the screen or do anything. I deleted the app, then downloaded it again, with the same result. Not a great start!

R
Roman 2023-09-04

have used 6l for a year, recently app stop working, after taking an ECG it display message "loading" endlessly

R
Ronald Brian Mullen 2023-09-03

When typing in notes every letter doubled?? ie I type BP and it shows BBPP

N
NORMA JAMES 2023-07-19

I have installed Kardia on my Samsung A71, but when I attempt to log in (enter my email address and password), the screen changes to "Loading", but nothing else happens. HELP!

N
NORMA JAMES 2023-07-18

I have installed Kardia on my Samsung A71, but when I attempt to log in (enter my email address and password), the screen changes to "Loading", but nothing else happens. HELP!

R
Ralph Graham 2023-07-15

For my ac-009 the app shows "great signal" but restarts the search for pulse (the spinning disk) after each heartbeat, so the recording never starts. The 30 second test never completes.

S
Sue Hardy 2023-06-09

Kardiamobile card power button not working

R
R Choma 2023-06-01

The app will not go into landscape on computer it's hard to read sideways

W
Wayne Kolkman 2023-05-30

my Kardia 6 leads has been working fine for the past year or so. But this week I upgraded my IPhone 10 to IPhone 14 max pro. The app is asking for a user name and password for the first time ever! It wants me to set up an account but rejects any info I type in. Help please

R
Rosa P Toro 2023-05-12

I can not retrieve recent or old EKG on Kardia anymore what could be the problem

L
Lee Mahony 2023-04-26

I keep having an interference signal statement on the cardio mobile. We get alot of unclassified statements.

N
No 2023-03-28

Mine has stopped working, I believe this happened after my android update on the phone because when I used an older phone I have that has not been updated it works fine still.

B
Bmeyer 2023-03-15

Same problem as Vanessa "My Kardia mobile will not pick up a signal at all. I have changed the battery twice, updated the app and rebooted my phone multiple times. I have given permission for the app to use the microphone, but still nothing. If I touch the microphone on my phone, there is a slight green weak signal, but as soon as i touch the connector pads...nothing"

V
Vanessa 2023-03-13

My Kardia mobile will not pick up a signal at all. I have changed the battery twice, updated the app and rebooted my phone multiple times. I have given permission for the app to use the microphone, but still nothing. If I touch the microphone on my phone, there is a slight green weak signal, but as soon as i touch the connector pads...nothing

G
Ginger Rosen 2023-03-12

CANNOT GET INTO THE KARDIA WE HAVE TWO PHONES HE SAID WHEN IN GOES INTO KARDIA THE PERSON SAYS DAVID

M
Melvin Benton 2023-03-10

I received my kardia mobile card yesterday. I followed the procedures step by step for the setup. When I reached the step to turn on the card it would not turn on and the amber light never came on. I believe the unit may be defective. Do I need to return it for exchange.

T
Tracy Peters, Jr. 2023-03-01

Error 5 says my microphone is not connecting with it. Cannot find out why?

K
Kenneth Pumphrey 2023-03-01

Hi, I have been using the Kardia App for a good few years without any issues. The app has now stopped letting me see my BLood Pressure History & as soon as I try to open the history it switches straight to ECG history. It will not let me open blood pressure history. I have tried deleting the app & reinstalling, however the App Store just opens my app & account even though I no longer have it on my IPhone with no option to reinstall it? Thanks for any help

J
Janice 2023-02-06

The app will open then immediately close and go to my phone Home Screen. I updated the app as well as the phone. Neither corrected the problem.

L
Larry Edward Hersh 2023-01-06

My kardia quit sending the results to my email. It worked perfect before the update

C
Caz Salvador 2022-12-25

App load stops at 99%. Android phone, trying to install for android phon

E
Edward Menghi 2022-12-15

Cannot record EKG. Error message: Kardia uses your microphone to record your EKG, but we could not connect to it. Error 5. When I set up the device on my iPad I allowed this access. It has been working fine for a couple of years. But now has stopped.

T
Tarlochan Jasra 2022-10-21

I cannot look at my recoding history.

V
V Kelly 2022-10-09

Kardia Mobile 6L has worked flawlessly for 2 years. Updated software recognizes device, shows full (green) battery, but won't allow any connection beyond. Tried various suggestions: sanitizer, rubbing knee, etc. Nothing seems to work.

T
Ted Sisk 2022-09-27

The mobile card I have does not reconnect to bluetooth effectively making me repair everytime I try to use the app which is impossible. I will be retutning this to Amazon as worthless with a 1 star review.

Z
Zygmund 2022-07-29

I tried to install on my Motorola android phone the Kardia mobile. When creating my Kadria account it said that my e-mail address was already taken. So I have tried to login with my OMRON account ... the screen freezes instantly (turns white). Went to my Omron account and completed the missing information ... the same problem ... screen frozen. To check the Kadria sensor I have done an identical installation on another identical Motorola phone under a different e-mail needing creation of a new account. Everything works well. Tried to login on the good phone with my Omron account ... thesame problem ... frozen white screen. The conclusion is that Logging-in with the Omron account isn’t working. The question is; is there a way to delete my Omron account and create a new account with Kadria? Otherwise I cannot use the Kadria device as I don't have another e-mail account and I don’t want to have one. Thanks

P
Patricia Laucks 2022-07-07

The new device I was sent is not pairing and the one I am using is running out of battery power

R
Raymond Reidell 2022-06-23

Either says pending or the app keeps spinning around and not installing

C
Carol 2022-06-21

I cannot pull up my history! I had several days worth, go to the Dr. tomorrow and have nothing to show him! How do I fix this?

H
Herb R Perkins 2022-06-02

app will not download from play store to samsung phone ..... just advised it is pending

J
John Rohde 2022-05-31

Works fine but does not say the reading is good or bad.

T
Theodore Peck 2022-05-30

The only way I can record a 2nd EKG is to power off the I-phone and restart. What do i do to return to the home screen or better yet 'record your ekg' screen? thx

M
Murray Parker 2022-05-27

App crashes every time I try to open it. Are you looking into this as need to check heart rate quite often?

M
Mike McKenna 2022-05-26

Kardia icon flashes when pressed but does not load the software. It's been working fine for years. I monitor my heart daily for my doctor so it's important to me. Mike

T
Tony Milman 2022-05-26

Like many others, following IOS update and latest Kardia App update It fails to open

G
Geoff Priestman 2022-05-26

App not opening after last update on Apple iPhone. It just flashes then closes. I have see others with the same problem. Is there a fix coming soon?

B
Bobby T Cox 2022-05-26

App opens momentarily (flashes on screen) then disappears (crashes). Have been using for years wit no problems. Started yesterday, May 25, 2022.

C
Colm 2022-05-26

Same problem as many people here: updated the app yesterday to version 5.24.0 but when I tap on the icon it flashes momentarily and then stops without launching the app.

D
Dan 2022-05-26

Kardia icon flashes when pressed but does not load the software.

J
Jenn 2022-05-25

App isn’t opening even with hard phone reset on iPhone 13. App opens for a second and then crashes.

T
Terry Wiltorn 2022-05-24

Reading identified as NSR, I having retired as a Specialist Paramedic, noticed there were PVC’s in the trace. I sent for clinician validation, returned as NSR with greater than 3 ectopics! I consider that should a lay person have taken the Kardiamobile 6L NSR as correct, then the potential for danger could exist. Have emailed Kardia support, no reply as of yet.

S
Sandy Rock 2022-05-24

Same problem as several others here: tap on the app and it pops up and then immediately closes. First time today, May 24 2022.

W
Wayne Stewart 2022-05-24

APP will not work after update

C
Cheryl E. West 2022-05-21

I have replaced the battery and my kardia app simply flashes on and then off. Why?

R
Ron Waldron 2022-05-17

iphone 13 and Kardia--message that it will not connect to microphone. HELP!!

G
George Plaut 2022-05-14

have an issue when I want to test it tells me to need a mic to work, I do not remember if I am allowed to use on set up! Need to know how to reboot to allow this to work using I phone 12

D
Dan Rector 2022-04-25

It keeps telling me that it cannot connect to my microphone because I have an app open that plays or listens to audio. I do not! What can be done about this?

B
Brandy Parslow 2022-04-15

My kardia keeps crashing the app not working only had it for 3 months

D
Dorothea Colon 2022-04-15

My Kardia app keeps crashing, I've , reinstalled and installed, nothing works, I've only had the device for 4 months, my phone is a galaxy s20 fe, so I know it's not an old phone!

M
Michael Bourne 2022-04-11

Umidigi Bison will not connect to my KardiaMobile. Works fine on my Samsung tablet.

K
Karen Quitt 2022-03-28

Trying to create an account after downloading app. It says my email is not valid. Please help or it gets returned to seller. Thanks.

Showing 1-56 of 56 reported issues:

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