Kardia works with the FDA-cleared KardiaMobile, KardiaMobile 6L, or KardiaBand
personal EKG devices, which can detect the most common arrhythmias in just 30
seconds. The Kardia app is designed to make managing heart care from home easier
than ever, giving you the ability to seamlessly record EKGs, share heart data
with your doctor remotely, keep track of your health history, and more.
Are you having issues? Select the issue you are having below and provide feedback to Kardia.
By Kevin Simons 3 months ago
I set up my Kardia account for the KardiaMobile card. During setup I reached the point of running the tutorial. It locked up the screen after step 1. I couldn’t close the screen or do anything. I deleted the app, then downloaded it again, with the same result. Not a great start!
By Roman 6 months ago
have used 6l for a year, recently app stop working, after taking an ECG it display message "loading" endlessly
By Ronald Brian Mullen 6 months ago
When typing in notes every letter doubled?? ie I type BP and it shows BBPP
By NORMA JAMES 8 months ago
I have installed Kardia on my Samsung A71, but when I attempt to log in (enter my email address and password), the screen changes to "Loading", but nothing else happens. HELP!
By NORMA JAMES 8 months ago
I have installed Kardia on my Samsung A71, but when I attempt to log in (enter my email address and password), the screen changes to "Loading", but nothing else happens. HELP!
By Ralph Graham 8 months ago
For my ac-009 the app shows "great signal" but restarts the search for pulse (the spinning disk) after each heartbeat, so the recording never starts. The 30 second test never completes.
By Sue Hardy 9 months ago
Kardiamobile card power button not working
By R choma 9 months ago
The app will not go into landscape on computer it's hard to read sideways
By Wayne Kolkman 9 months ago
my Kardia 6 leads has been working fine for the past year or so. But this week I upgraded my IPhone 10 to IPhone 14 max pro. The app is asking for a user name and password for the first time ever! It wants me to set up an account but rejects any info I type in. Help please
By Rosa P Toro 10 months ago
I can not retrieve recent or old EKG on Kardia anymore what could be the problem
By Lee Mahony 11 months ago
I keep having an interference signal statement on the cardio mobile. We get alot of unclassified statements.
By No 1 year ago
Mine has stopped working, I believe this happened after my android update on the phone because when I used an older phone I have that has not been updated it works fine still.
By Bmeyer 1 year ago
Same problem as Vanessa "My Kardia mobile will not pick up a signal at all. I have changed the battery twice, updated the app and rebooted my phone multiple times. I have given permission for the app to use the microphone, but still nothing. If I touch the microphone on my phone, there is a slight green weak signal, but as soon as i touch the connector pads...nothing"
By Vanessa 1 year ago
My Kardia mobile will not pick up a signal at all. I have changed the battery twice, updated the app and rebooted my phone multiple times. I have given permission for the app to use the microphone, but still nothing. If I touch the microphone on my phone, there is a slight green weak signal, but as soon as i touch the connector pads...nothing
By Ginger Rosen 1 year ago
CANNOT GET INTO THE KARDIA WE HAVE TWO PHONES HE SAID WHEN IN GOES INTO KARDIA THE PERSON SAYS DAVID
By Melvin Benton 1 year ago
I received my kardia mobile card yesterday. I followed the procedures step by step for the setup. When I reached the step to turn on the card it would not turn on and the amber light never came on. I believe the unit may be defective. Do I need to return it for exchange.
By Tracy Peters, Jr. 1 year ago
Error 5 says my microphone is not connecting with it. Cannot find out why?
By Kenneth Pumphrey 1 year ago
Hi, I have been using the Kardia App for a good few years without any issues. The app has now stopped letting me see my BLood Pressure History & as soon as I try to open the history it switches straight to ECG history. It will not let me open blood pressure history. I have tried deleting the app & reinstalling, however the App Store just opens my app & account even though I no longer have it on my IPhone with no option to reinstall it? Thanks for any help
By Janice 1 year ago
The app will open then immediately close and go to my phone Home Screen. I updated the app as well as the phone. Neither corrected the problem.
By Larry Edward Hersh 1 year ago
My kardia quit sending the results to my email. It worked perfect before the update
By Caz Salvador 1 year ago
App load stops at 99%. Android phone, trying to install for android phon
By Edward Menghi 1 year ago
Cannot record EKG. Error message: Kardia uses your microphone to record your EKG, but we could not connect to it. Error 5. When I set up the device on my iPad I allowed this access. It has been working fine for a couple of years. But now has stopped.
By Tarlochan Jasra 1 year ago
I cannot look at my recoding history.
By V Kelly 1 year ago
Kardia Mobile 6L has worked flawlessly for 2 years. Updated software recognizes device, shows full (green) battery, but won't allow any connection beyond. Tried various suggestions: sanitizer, rubbing knee, etc. Nothing seems to work.
By Ted Sisk 1 year ago
The mobile card I have does not reconnect to bluetooth effectively making me repair everytime I try to use the app which is impossible. I will be retutning this to Amazon as worthless with a 1 star review.
By zygmund 1 year ago
I tried to install on my Motorola android phone the Kardia mobile. When creating my Kadria account it said that my e-mail address was already taken. So I have tried to login with my OMRON account ... the screen freezes instantly (turns white). Went to my Omron account and completed the missing information ... the same problem ... screen frozen. To check the Kadria sensor I have done an identical installation on another identical Motorola phone under a different e-mail needing creation of a new account. Everything works well. Tried to login on the good phone with my Omron account ... thesame problem ... frozen white screen. The conclusion is that Logging-in with the Omron account isn’t working. The question is; is there a way to delete my Omron account and create a new account with Kadria? Otherwise I cannot use the Kadria device as I don't have another e-mail account and I don’t want to have one. Thanks
By Patricia Laucks 1 year ago
The new device I was sent is not pairing and the one I am using is running out of battery power
By Raymond Reidell 1 year ago
Either says pending or the app keeps spinning around and not installing
By Carol 1 year ago
I cannot pull up my history! I had several days worth, go to the Dr. tomorrow and have nothing to show him! How do I fix this?
By Herb R Perkins 1 year ago
app will not download from play store to samsung phone ..... just advised it is pending
By John Rohde 1 year ago
Works fine but does not say the reading is good or bad.
By theodore Peck 1 year ago
The only way I can record a 2nd EKG is to power off the I-phone and restart. What do i do to return to the home screen or better yet 'record your ekg' screen? thx
By Murray Parker 1 year ago
App crashes every time I try to open it. Are you looking into this as need to check heart rate quite often?
By Mike McKenna 1 year ago
Kardia icon flashes when pressed but does not load the software. It's been working fine for years. I monitor my heart daily for my doctor so it's important to me. Mike
By Tony Milman 1 year ago
Like many others, following IOS update and latest Kardia App update It fails to open
By Geoff Priestman 1 year ago
App not opening after last update on Apple iPhone. It just flashes then closes. I have see others with the same problem. Is there a fix coming soon?
By Bobby T Cox 1 year ago
App opens momentarily (flashes on screen) then disappears (crashes). Have been using for years wit no problems. Started yesterday, May 25, 2022.
By Colm 1 year ago
Same problem as many people here: updated the app yesterday to version 5.24.0 but when I tap on the icon it flashes momentarily and then stops without launching the app.
By Dan 1 year ago
Kardia icon flashes when pressed but does not load the software.
By Jenn 1 year ago
App isn’t opening even with hard phone reset on iPhone 13. App opens for a second and then crashes.
By Terry Wiltorn 1 year ago
Reading identified as NSR, I having retired as a Specialist Paramedic, noticed there were PVC’s in the trace. I sent for clinician validation, returned as NSR with greater than 3 ectopics! I consider that should a lay person have taken the Kardiamobile 6L NSR as correct, then the potential for danger could exist. Have emailed Kardia support, no reply as of yet.
By Sandy Rock 1 year ago
Same problem as several others here: tap on the app and it pops up and then immediately closes. First time today, May 24 2022.
By Wayne Stewart 1 year ago
APP will not work after update
By Cheryl E. West 1 year ago
I have replaced the battery and my kardia app simply flashes on and then off. Why?
By Ron Waldron 1 year ago
iphone 13 and Kardia--message that it will not connect to microphone. HELP!!
By George Plaut 1 year ago
have an issue when I want to test it tells me to need a mic to work, I do not remember if I am allowed to use on set up! Need to know how to reboot to allow this to work using I phone 12
By Dan Rector 1 year ago
It keeps telling me that it cannot connect to my microphone because I have an app open that plays or listens to audio. I do not! What can be done about this?
By Brandy Parslow 1 year ago
My kardia keeps crashing the app not working only had it for 3 months
By Dorothea Colon 1 year ago
My Kardia app keeps crashing, I've , reinstalled and installed, nothing works, I've only had the device for 4 months, my phone is a galaxy s20 fe, so I know it's not an old phone!
By Michael Bourne 1 year ago
Umidigi Bison will not connect to my KardiaMobile. Works fine on my Samsung tablet.
By Karen Quitt 2 years ago
Trying to create an account after downloading app. It says my email is not valid. Please help or it gets returned to seller. Thanks.
- Must pay extra for the “premium” subscription to record an EKG
- Customer service was not satisfactory
- Must pay a subscription to unlock a new hardware feature that does not require any ongoing cost to the company
- Must pay additional cost to unlock a new hardware feature
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Complete guide to troubleshoot Kardia app on iOS and Android devices. Solve all Kardia app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AliveCor, Inc., developers of Kardia.
100% Contact Match
Developer: AliveCor Inc.
E-Mail: [email protected]
Website: Visit Kardia Website
100% Contact Match
Developer: Labna
E-Mail: [email protected]
Website: Visit Labna Website
The this app app is designed to make managing heart care from home easier than ever, giving you the ability to seamlessly record EKGs, share heart data with your doctor remotely, keep track of your health history, and more. For additional analysis, you can choose to send the recording to your physician or to one of our partners for a Clinician Review by a cardiologist (US, Australia only) or cardiac care physiologist (UK, Ireland only). Track your heart health data from home with the medical accuracy your doctor can trust. this app works with the FDA-cleared KardiaMobile, KardiaMobile 6L, or KardiaBand personal EKG devices, which can detect the most common arrhythmias in just 30 seconds. Get your this app device now at alivecor. com. this app integrates with Apple Health to create a combined view of your health metrics. NOTE: Kardia requires KardiaMobile, KardiaMobile 6L, or KardiaBand hardware to record an EKG. Get an immediate result from this app's Instant Analysis of normal, possible atrial fibrillation, bradycardia, or tachycardia. Capture a medical-grade EKG with your this app device anytime, anywhere—no patches, wires, or gels required. The this app system is recommended by leading cardiologists and used by people around the world for accurate EKG recordings.