Are you having issues? Select the issue you are having below and provide feedback to Kardia.
[Solved] History gone
Won't let me reset my password.
Not recording a graph
When I reset my password it says invalid
Unable to set up account. Can’t get past country
I have the same problemas others with the app getting stuck in a "Loading" loop. Is there a fix for this?
I can't use the Kardia App. It opens and then switches suddenly to the log-in screen. asking for my password - I enter it and it doesn't recognise it. I then reset the password and create a ne one via the message in the email which has been sent to me. I enter this into the app and I then try again - the same thing happens - prompting me for my password. I have tried this now each day for a week - same result - I can't use the app.
Hello, My usually trusty Kardia Mobile records my ECG OK but is stopped at 'Loading' msg. I have been using a Kardia Mobile for a little more than eight years without a problem. Thank you. Roger Bevan
I set up my Kardia account for the KardiaMobile card. During setup I reached the point of running the tutorial. It locked up the screen after step 1. I couldn’t close the screen or do anything. I deleted the app, then downloaded it again, with the same result. Not a great start!
have used 6l for a year, recently app stop working, after taking an ECG it display message "loading" endlessly
When typing in notes every letter doubled?? ie I type BP and it shows BBPP
I have installed Kardia on my Samsung A71, but when I attempt to log in (enter my email address and password), the screen changes to "Loading", but nothing else happens. HELP!
I have installed Kardia on my Samsung A71, but when I attempt to log in (enter my email address and password), the screen changes to "Loading", but nothing else happens. HELP!
For my ac-009 the app shows "great signal" but restarts the search for pulse (the spinning disk) after each heartbeat, so the recording never starts. The 30 second test never completes.
Kardiamobile card power button not working
The app will not go into landscape on computer it's hard to read sideways
my Kardia 6 leads has been working fine for the past year or so. But this week I upgraded my IPhone 10 to IPhone 14 max pro. The app is asking for a user name and password for the first time ever! It wants me to set up an account but rejects any info I type in. Help please
I can not retrieve recent or old EKG on Kardia anymore what could be the problem
I keep having an interference signal statement on the cardio mobile. We get alot of unclassified statements.
Mine has stopped working, I believe this happened after my android update on the phone because when I used an older phone I have that has not been updated it works fine still.
Same problem as Vanessa "My Kardia mobile will not pick up a signal at all. I have changed the battery twice, updated the app and rebooted my phone multiple times. I have given permission for the app to use the microphone, but still nothing. If I touch the microphone on my phone, there is a slight green weak signal, but as soon as i touch the connector pads...nothing"
My Kardia mobile will not pick up a signal at all. I have changed the battery twice, updated the app and rebooted my phone multiple times. I have given permission for the app to use the microphone, but still nothing. If I touch the microphone on my phone, there is a slight green weak signal, but as soon as i touch the connector pads...nothing
CANNOT GET INTO THE KARDIA WE HAVE TWO PHONES HE SAID WHEN IN GOES INTO KARDIA THE PERSON SAYS DAVID
I received my kardia mobile card yesterday. I followed the procedures step by step for the setup. When I reached the step to turn on the card it would not turn on and the amber light never came on. I believe the unit may be defective. Do I need to return it for exchange.
Error 5 says my microphone is not connecting with it. Cannot find out why?
Hi, I have been using the Kardia App for a good few years without any issues. The app has now stopped letting me see my BLood Pressure History & as soon as I try to open the history it switches straight to ECG history. It will not let me open blood pressure history. I have tried deleting the app & reinstalling, however the App Store just opens my app & account even though I no longer have it on my IPhone with no option to reinstall it? Thanks for any help
The app will open then immediately close and go to my phone Home Screen. I updated the app as well as the phone. Neither corrected the problem.
My kardia quit sending the results to my email. It worked perfect before the update
App load stops at 99%. Android phone, trying to install for android phon
Cannot record EKG. Error message: Kardia uses your microphone to record your EKG, but we could not connect to it. Error 5. When I set up the device on my iPad I allowed this access. It has been working fine for a couple of years. But now has stopped.
I cannot look at my recoding history.
Kardia Mobile 6L has worked flawlessly for 2 years. Updated software recognizes device, shows full (green) battery, but won't allow any connection beyond. Tried various suggestions: sanitizer, rubbing knee, etc. Nothing seems to work.
The mobile card I have does not reconnect to bluetooth effectively making me repair everytime I try to use the app which is impossible. I will be retutning this to Amazon as worthless with a 1 star review.
I tried to install on my Motorola android phone the Kardia mobile. When creating my Kadria account it said that my e-mail address was already taken. So I have tried to login with my OMRON account ... the screen freezes instantly (turns white). Went to my Omron account and completed the missing information ... the same problem ... screen frozen. To check the Kadria sensor I have done an identical installation on another identical Motorola phone under a different e-mail needing creation of a new account. Everything works well. Tried to login on the good phone with my Omron account ... thesame problem ... frozen white screen. The conclusion is that Logging-in with the Omron account isn’t working. The question is; is there a way to delete my Omron account and create a new account with Kadria? Otherwise I cannot use the Kadria device as I don't have another e-mail account and I don’t want to have one. Thanks
The new device I was sent is not pairing and the one I am using is running out of battery power
Either says pending or the app keeps spinning around and not installing
I cannot pull up my history! I had several days worth, go to the Dr. tomorrow and have nothing to show him! How do I fix this?
app will not download from play store to samsung phone ..... just advised it is pending
Works fine but does not say the reading is good or bad.
The only way I can record a 2nd EKG is to power off the I-phone and restart. What do i do to return to the home screen or better yet 'record your ekg' screen? thx
App crashes every time I try to open it. Are you looking into this as need to check heart rate quite often?
Kardia icon flashes when pressed but does not load the software. It's been working fine for years. I monitor my heart daily for my doctor so it's important to me. Mike
Like many others, following IOS update and latest Kardia App update It fails to open
App not opening after last update on Apple iPhone. It just flashes then closes. I have see others with the same problem. Is there a fix coming soon?
App opens momentarily (flashes on screen) then disappears (crashes). Have been using for years wit no problems. Started yesterday, May 25, 2022.
Same problem as many people here: updated the app yesterday to version 5.24.0 but when I tap on the icon it flashes momentarily and then stops without launching the app.
Kardia icon flashes when pressed but does not load the software.
App isn’t opening even with hard phone reset on iPhone 13. App opens for a second and then crashes.
Reading identified as NSR, I having retired as a Specialist Paramedic, noticed there were PVC’s in the trace. I sent for clinician validation, returned as NSR with greater than 3 ectopics! I consider that should a lay person have taken the Kardiamobile 6L NSR as correct, then the potential for danger could exist. Have emailed Kardia support, no reply as of yet.
Same problem as several others here: tap on the app and it pops up and then immediately closes. First time today, May 24 2022.
APP will not work after update
I have replaced the battery and my kardia app simply flashes on and then off. Why?
iphone 13 and Kardia--message that it will not connect to microphone. HELP!!
have an issue when I want to test it tells me to need a mic to work, I do not remember if I am allowed to use on set up! Need to know how to reboot to allow this to work using I phone 12
It keeps telling me that it cannot connect to my microphone because I have an app open that plays or listens to audio. I do not! What can be done about this?
My kardia keeps crashing the app not working only had it for 3 months
My Kardia app keeps crashing, I've , reinstalled and installed, nothing works, I've only had the device for 4 months, my phone is a galaxy s20 fe, so I know it's not an old phone!
Umidigi Bison will not connect to my KardiaMobile. Works fine on my Samsung tablet.
Trying to create an account after downloading app. It says my email is not valid. Please help or it gets returned to seller. Thanks.
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a user from Basel, Switzerland reported problems with Kardia : Connection
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