Contact FollowMyHealth Support
Company Name: Allscripts Healthcare Solutions Inc
About: Take control of your health information. The new and improved mobile version of
your personal health record, powered by FollowMyHealth®, is easy to use and
easy to navigate.
FollowMyHealth Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with FollowMyHealth®. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FollowMyHealth®. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 35 Customer Service Reviews 😭😔💔
your phone support contact listed on the login page 1-888-670-9775 is NOT IN SERVICE. I tried E-Mail but Outlook keeps failing to send to your address. I can not log in on my account, says I have to contact you. Is this how you run a company properly or is this Micky Mouse? Please give me a correct contact number ASAP> I need some info like right now.
HELLO YOU ARE SENDING ME INFO ON MY DECEASED MOTHER DOLORES LUCARDI WHO DIED IN SEPTEMBER 2023!!!!!!!!!!...GET YOUR RECORDS UPDATED! I RECEIVED A NOTIFICATION ON MY DESKTOP COMPUTER THINKING IT WAS FOR ME..I SAW MY UROLOGIST TODAY DR. ILAN SOFIR IN MANHASSET HILLS! THIS IS VERY UPSETTING AND DISTURBING! MY MOM IS WITH GOD AND REALLY DOES NOT NEED ANY MEDICAL TEST RESULTS! I SINCERELY HOPE NO ONE IS USING HER NAME TO DEFRAUD THE SYSTEM!!!!! J. SENNING.
Unable to login, this is continuous problem with Followmyhealth. It goes with a loop asking for verification code over and over. Ridiculous and annoying, let alone, no support to contact.
I cannot get signed into the website.
This is without a doubt the WORST information site I have ever seen. You have my e-mail address incorrect and I can't find a decent phone number or other information to correct it. Get with the program!!
This website has been messed up for AGES, I go to the home page, and it looks fine but when I click on any option, the window that opens is transparent and all the info on the screen below shows through. This site is completely useless and serves absolutely no purpose because it can't be used, AT ALL!! It didn't used to work on Chrome but did on Edge (with some guidance from my docs office), I see all the problems but no solutions, is that due to follow my Health's lack of caring? I will insist that my doctor finds another solution, at least one that works!!
I want to remove 2-step verification and cannot find a way to do this on line.
Please contact me by phone. 704-640-4458 My portal only shows my records up to 2021. My new pain doctor is requesting my more recent medical records before making an appt. I have debilitating pain in my neck and I need there injections to survive!
After changing both user name and password says im not connected to healthcare provider now and i have unread messages.Please help. email or call 1 423 9947733
I need to speak with a live agent.
just can not follow how to use this and it is frustrating is there a human i can talk to
Nova Cardiovascular Care in Woodbridge, VA (703-492-6822) has been trying to send me an invitation code but I am not receiving them. My email is active and used by my financial institutions and service/utilitiy notifications. AOL email is now owned by Verizon. I do have an Follow My Health account that is active with About Women in Woodbridge, VA. Please help!!!
The app tells me to contact support because I can remember my username, was trying to reset it.
Once again, can not get any information on the site. Tells me that I am not signed up. Worked once and failed again.
Can't close waiting room. Provider decided not to use it
Send me a telephone number. I need to talk to get help. Your on line chat does not meet my need.
I cannot view the results and visit notes from 01/10/2023 visit to Dr B Stanfield. Their office cannot figure out why. Please correct. DOB 04/12/1954
I have not be able to log into my acct. for months , the log in pages say's to call for ass. however you have no phone number for contact .
Will not allow me to add my cell phone....will not send me a validation code. Will only allow emails for appointments, etc. Will not allow me to click the TXT block
I am still not connected to my information. No one to contact
Cannot access account. User name and/or password will not work. Password that was sent did not work. It seems I have now been locked out.
I am here with my mother. I have set up her account for her but we can’t seem to add any medical informations. I can’t even find her provider! I’ve received 13 “welcome” messages to accept and there is no accept button. Please call to help 203-2990534.
I am having the same problem as everyone else. It doesn't matter what id or password I use to try and sign it, nothing works. I have changed my password so many times I can't remember how many. My doctor's office keeps telling me to check my account for new messages and updates. But I'm ready to give up. Is there anything you can do to help?
I give up! I've spent hours trying to access FollowMyHealth using different pathways. If I create an access route, it disappears soon after. The technicians have tried and but failed to help me sustain access. The system is BAD!!
I am having issues accessing my account. I get an error message that says there was an issue accessing your account. Please assist.
I need to talk with a person re accessing my chart. Can someone call me at 314/719-9976? Thanks.
After years of use, I recently found that the hundreds of blood pressure and blood sugar measurements I have recorded into the Follow My Health app are not even visible to my health care teams. I as the user is the only one that can see them. My input of this information is what I consider a MAJOR piece of diagonistic material for my doctors. Why?
Either user name or password is not accepted. I can not reset using the existing system. My e-mail will not accept new e-mails while reading an e-mail, to accept a new e-mail I have to log out of the system. Logging out then then closes initial attempt to correct the access data. My phone Number of record is my land line which does not have text capability. I nedd an alternate method to access and update my account.
same problem as david beck and others--i don't even know which companies or organizations use fmh so i don't know who else to contact. is this one of my health care providers? or a health insurance company? medicare? no idea.
Recieved e mail about my account. unable to open my acct. tried all suggestions , nothing works. What has happend to this company. What a waste of time.
Received an email about a new document on My Follow My Health but my username and /password aren't being accepted when logging in. Would like to speak with a real human but there's no phone number available. Keeps telling me to contact support, so here I am. Help please ASAP.
None of my information is showing up in the website.
Very Difficult to Use
by A-List Traveller
This app has many issues. Very user unfriendly. First, your feedback mechanism in the app is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!
Constantly crashes, worthless customer support
by Bugaboo06
When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too?
Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!
Not very good
by Charisma1372
If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
Have a Problem with FollowMyHealth®? Report Issue
Why should I report an Issue with FollowMyHealth®?
- Pulling issues faced by users like you is a good way to draw attention of FollowMyHealth® to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FollowMyHealth® customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FollowMyHealth®.
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