healow™ lets you communicate with your doctor’s office and access up to date
medical records. You will be able to access your appointments, lab results,
vitals, manage medications and other personal data all within one app. From the
Listed below are our top recommendations on how to get in contact with healow. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact healow. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of eClinicalWorks LLC
Get Pricing Info for eClinicalWorks
I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
I have this app on my phone because it’s used by my daughter’s pediatricians office. In theory, I could see on it appointments, medical information, communicate with the pediatrician, etc. In reality, however, I find this app to be completely useless. Either the problem is with the app itself, or with how it’s linked to my doctor’s website. Either way, messages don’t open up, I don’t see appointments, I can get records, etc. Basically, it doesn’t do anything it purports to do. For example, I can see on the app that my doctor replied to me, but the messages don’t open up. Or they take so long to open, that I get frustrated and just log on directly to my doctor’s website and read it there. As a result, I don’t actually use this app. I check it once in a while, to see if anything changed after an update, but I end up resorting directly to the doctor’s website.
This app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not work
By Robert Hale
Apr 23 2021
I was seeing a pain specialist for 4 months, unable to log in to the portal. A tech friend helped me discover that it will not accept a password COPY/PASTED from a password generator. You must type it in. But there is no explanation or warning. Like so many other failures in this app.
I believe the creators are not American English-speaking. Many errors of grammar and syntax.
Screens with no clear "NEXT" step visible. You must guess.
Unable to complete ADD A FAMILY MEMBER
Mobile app will not turn horizontal
MESSAGES offers inbox, sent, and deleted. You must guess and go to INBOX to find COMPOSE in the upper right corner!
I bet the salesmen sold it on a few appealing office tools, and the doctors literally bought it, not having any idea what else was poorly designed. What a hussle.
Dec 13 2020
I have tried using this app several times. It is the worst! It does not work properly. Either fix it or take it off the market.
By Gigi Cinnante
Nov 19 2020
The worse fraud I have filed complaint to the state to look into this fraudulent company
By Robert Latimer
Nov 09 2020
Your new app isn't working for me. It does list my Doctors practice or her name. I can not contact her unless I call. I see a list of my Rx's but not able to summit what Rx's I need. The office doesn't know what is wrong with your app. Why can't I find phone support
By Donald Bain
Nov 04 2020
As far as I am concerned this web site/ Healow is useless and a complete waste of time. Talking to a human is not available without waiting hours. I need a voice to guide me through resetting my password. I hate this thing.
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