Contact FreeStyle Libre 2 - US

Contact FreeStyle Libre 2 - US

Published by on 2022-09-06

This app is only for use with FreeStyle Libre 2
Sensors. ◆◆◆◆◆◆ The world’s #1 CGM from Abbott takes diabetes
management to a new level. Here’s how the FreeStyle Libre 2 system provides
life-changing technology: SMALL AND DISCREET: Rem...

How to Contact FreeStyle Libre 2 - US

FreeStyle Libre 2 - US Contact Information

Listed below are our top recommendations on how to get in contact with FreeStyle Libre 2 - US. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FreeStyle Libre 2 - US. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

83.33% Contact Match

Developer: Abbott Diabetes Care Inc.

E-Mail: [email protected]

Website: Visit FreeStyle Libre 2 Website

Privacy & Terms:

Common FreeStyle Libre 2 - US Issues

  • By Haha12346

    Such a bait and switch….

    This whole change over was supposed to be better for me since I have frequent lows and the alarmed seemed to be the smartest idea. I’m coming from the freestyle libre 14 day. You start your sensor with the reader and enjoy the convenience of using your phone. It was great- since my fiancé likes to check me while I’m sleeping to see what my levels are since it didn’t have any alerts. So, I got the freestyle 2 thinking it’s going to work the same way- that you’ll be able to turn on alerts on your phone and off on your reader- since everything else is described as the same. Nope. You have to use the reader OR you have to use the app- you can’t use both like you could with the 14 day. This ACTUALLY makes me want to dump the 2 since getting alerts only on the the reader is useless to me. It’s better for me to get it on my phone where it bumps the alert to my watch than to have to listen for the reader, which isn’t always within ears shot. I was hoping Abbott now has it together and was going to be ideal for my situation. Well, now it’s looking like I’m going to have to spend MORE money and switch to the dexcom (even though I hate the idea of it on my stomach). Now, I’m heading the libre 3- is cell phone only- no reader…. I think only having to carry one device for CGM, glucose and ketones. I’m very disappointed. I wish they’d been transparent about this and where’s misrepresenting it.

  • By V6#%!

    I’m upset.

    If there was a 0 star option. I would have used it. I liked the first version ok. I kept having problems with the sensor being knocked off my arm bumping into a door, having my son climbing on me but the phone app was helpful. I’m not covered by insurance but I’m a nurse and having finger sticks at work is a portal to infection so the cost seemed worth it… mostly. I never bothered to have the sensors replaced. I just did finger sticks when the sensor came off or malfunctioned- twice within 2 days :-/. Now with the Libre 2… it won’t even work! I called the hard-to find on the box number and got two people after 2 calls neither of which could hear me through the static. The connection was clear as a bell on the menu line. I’m irritated and angry. BTW, I also got woken up several times last night. Get it together please! Update, I called a total of 4 times. The company refused to offer me a refund despite my out of pocket 75$ a month and 2 failed sensors back to back. They offered me a replacement but neither of the previous 2 worked. They also refused to listen to my complaints and instead, punted me to an automated message like a hang up several times. Product is a thumbs down, so is a thumbs down and customer service is a huge thumbs down. NEVER using again. Worst experience EVER.

  • By Tohhsix

    Freestyle Libre 2 Readings

    Had my Freestyle Libre for a little over a month now and was very happy to finally get it. I first used it with the reader and my numbers were very close to my finger sticks…1 or 2 point difference. Second 14 days, I decided to try the app on my phone as there is greater functionality with the app in tracking and inputting information. Meter reading were 30-35 points off from in comparison to finger stick so I discarded the disk and tried another thinking the disk was defective. On second disk, readings were still 30-35 points off from compatible finger sticks so I removed the disk again and started back using the reader. When I went to fill my rx again, it was a challenge getting the replacement disks as I was told it was too soon to fill them. I like the app, but the readings made it difficult to truly know my blood sugar readings and even more difficult to get the disks I discarded replaced. In looking at other forums on the web it appears that off readings is consistent when using the app with some other users. As a note, I used each disk for 3 days prior to removing them. Directions state to track with stick readings for the first 12hrs to ensure accuracy, but my incorrect readings lasted longer than that. Took screenshots as proof of the off readings as a backup.

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Reported Issues: 10 Comments

By Keisha Smith
Aug 30 2022

Just started my FreeStyle Libre on yesterday and this more the app keeps crashing, The app doesn’t need to update I checked that first. What do I do, The last time i scanned it was at 4 this morning.. Someone help

By David Anderson
Jul 27 2022

I need a refund on my 6 boxes of Libery 2 sensors
As they don't work going back to libery 1 they work

By Joe Fleming
Jul 16 2022

Just received my Freestyle Libre 2 and already very dissatisfied with its performance. Inserted the sensor as instructed. Waited an hour and got a reader message to try again in 10 minutes. Repeated this about four times. What a rip off.

By Michael Edouard
Jun 30 2022

My sensor isn’t working.
I’m in Australia, I am not sure if that’s an issue.

Jun 28 2022

I've called 4 time telling them that reader not working right said the send e mail told them no way to copy it send it regular mail no sent e mail called talk to superior said he send me from to go get new reader give it 7 days wel iam going to give him 8so looks like get be calling again tomorrow

By DuWayne Reim
Apr 08 2022

Please move customer service department to the U.S It very difficult to understand CSRs and I am sure they have the same problem with us. Its been 24 plus hours since your automated survey promised me a call back I have over 25 years working in and managing customer service I wouldn't have lasted 25 minutes if I had treated the customer like I was just treated

By Pam Sawyer
Apr 04 2022

I just started a new sensor and it has already malfunctioned. Will not read and has now sent the message to replace the sensor it is not working. These are very expensive even with insurance and I need for you to replace the faulty one.

Thank you.


By sharon rositano
Mar 18 2022

Not happy with customer service not in US. Called many times and the answering person is too hard to understand along with bad contact.

By Wilbur W Selzler
Feb 12 2022

My reader was reading wrong, I received A box and mailed it in A few weeks ago and haven't heard anything.

I would like to hear from a customer service person from the US, not from some one outside of the US!!!!

Jan 04 2022

App needs permissions, but it does not show up in list. Very frustrating. There is no apparent patch or work around.

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