Contact FreeStyle Libre 2 Support

I normally call in, but the last time I did, they said I could do it here and avoid being put on hold. So I am trying it. I need a replacement sensor. any questions call me at 419-747-4279

I attached a new sensor even though I had 4 hours left on my present sensor. When I scanned the new sensor, the monitor said "incompatible" with new sensor? Does the existing one have to time out before I could use a new one?

new iPhone OS not compatible with libre2 sensors

The price is very steep l paid 65.00 this month. The price was 78.00

I bought 6 FreeStyle Libre 2 prior to an extended overseas trip in August 02. First one worked. Upon return from overseas, the second one worked briefly when applied in Nov 02, then quit. I replaced my Libre 2 with a 3rd sensor and it did not work in Feb 03. I went to my doctor in Feb 03 and discussed Libre 2 issues. We even used one sensor that the doctor had available which did not also work. We discussed this with FreeStyle representatives and the company agreed to send a replacement. I have received the replacement. I still have 3 unopened Libre 2. The pharmacy that sold the original 6 will not replace or refund the sensors. The issue seems to revolve around the sensors’ expiration date. But this date is not clearly identified on the Libre 2 box. So there is a total disconnect from the customer and FreeStyle company and now I’m out of over $120. Clearly, had I knew of the expiration date, I would have used in a timely period. However, I would note that on the pharmacy label on the box there is a notice that states “Discard after 08/12/2023”—a year later. This is misleading. So, the company nor the pharmacy will not replace my Libre 2, hiding behind the expiration date which is not identified on the box.

I bought 6 FreeStyle Libre 2 prior to an extended overseas trip in August 02. First one worked. Upon return from overseas, the second one worked briefly when applied in Nov 02, then quit. I replaced my Libre 2 with a 3rd sensor and it did not work in Feb 03. I went to my doctor in Feb 03 and discussed Libre 2 issues. We even used one sensor that the doctor had available which did not also work. We discussed this with FreeStyle representatives and the company agreed to send a replacement. I have received the replacement. I still have 3 unopened Libre 2. The pharmacy that sold the original 6 will not replace or refund the sensors. The issue seems to revolve around the sensors’ expiration date. But this date is not clearly identified on the Libre 2 box. So there is a total disconnect from the customer and FreeStyle company and now I’m out of over $120. Clearly, had I knew of the expiration date, I would have used in a timely period. However, I would note that on the pharmacy label on the box there is a notice that states “Discard after 08/12/2023”—a year later. This is misleading. So, the company nor the pharmacy will not replace my Libre 2, hiding behind the expiration date which is not identified on the box.

Just started my FreeStyle Libre on yesterday and this more the app keeps crashing, The app doesn’t need to update I checked that first. What do I do, The last time i scanned it was at 4 this morning.. Someone help

I need a refund on my 6 boxes of Libery 2 sensors As they don't work going back to libery 1 they work

Just received my Freestyle Libre 2 and already very dissatisfied with its performance. Inserted the sensor as instructed. Waited an hour and got a reader message to try again in 10 minutes. Repeated this about four times. What a rip off.

My sensor isn’t working. I’m in Australia, I am not sure if that’s an issue.

I've called 4 time telling them that reader not working right said the send e mail told them no way to copy it send it regular mail no sent e mail called talk to superior said he send me from to go get new reader give it 7 days wel iam going to give him 8so looks like get be calling again tomorrow

Please move customer service department to the U.S It very difficult to understand CSRs and I am sure they have the same problem with us. Its been 24 plus hours since your automated survey promised me a call back I have over 25 years working in and managing customer service I wouldn't have lasted 25 minutes if I had treated the customer like I was just treated

I just started a new sensor and it has already malfunctioned. Will not read and has now sent the message to replace the sensor it is not working. These are very expensive even with insurance and I need for you to replace the faulty one. Thank you. Pam

Not happy with customer service not in US. Called many times and the answering person is too hard to understand along with bad contact.

My reader was reading wrong, I received A box and mailed it in A few weeks ago and haven't heard anything. I would like to hear from a customer service person from the US, not from some one outside of the US!!!!

App needs permissions, but it does not show up in list. Very frustrating. There is no apparent patch or work around.