The Gazelle app is now the MyQuest™ mobile health app.
What does that mean?
It’s not just a new name, we’ve redesigned the app to provide you with a
better user experience. So now it’s even easier to get your results, make an
Listed below are our top recommendations on how to get in contact with MyQuest for Patients. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyQuest for Patients. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!
I have cancer and I’m on what’s called a watch and wait protocol. As part of this protocol it is essential to monitor blood markers. This app is perfect for that because I can watch for trends. What isn’t perfect about this app is the fact that Quest sent some recent results to my husband. That means that I’m unable to track my results accurately because I’m missing an entire set of blood test results. I’ve been going back and forth with Quest about this for months and they keep saying they don’t have my blood test results. They have them, they just sent them to the wrong person. I would consider this to be two separate HIPAA violations. 1. They sent my protected health information to the wrong person and 2. They are denying me access to my own records. Be watchful because any time you make health records available electronically, there’s more room for error.
Haven’t been able to see any of my lab results since signing up for app. First call to customer service was told to wait 5-7 days for results to populate. Nothing after 8 days. Second call to customer service was told to wait 10 days. After 2 weeks, still nothing. Third call to customer service was told no one is able to help from phone...only help with email and was told to use support email from app. First email sent to customer service at 3:30p on a Friday. No surprise, no answer. Too late in the day to actually respond with any sort of help. Sent 2 more emails at 4:30p and 5:00p telling them how disappointed I felt and how I feel like the scum underneath river rock and that no one is important enough on a Friday afternoon to receive any kind of help. Surprise...no answer. They have to get their act together.
Leave a comment: