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by Your Friend In The USA

I tried to get an appointment at 8PM last night but didn’t understand the process and finally scored an appointment at 9:56PM last night. They said it would be a 3 hour wait. I got a call every 30 minutes asking if I wanted to cancel my appointment- until about midnight. I thought they would call but finally fell asleep. I woke up about 6AM and checked the app for my wait time. It said 15 minute wait. After 20 minutes I checked again to see my wait time. It became a 30 minute wait time ... so I called customer and got through. (Something I had not been able to do since making an appointment) and there was a nice man named James who apologized profusely about 9 hour wait. He then recommended I schedule a time appointment (why couldn’t I do that in the first place) for 12:30 - which would be quicker than a next available. Oh my word! So I decided to do it anyway since I was still having symptoms even though I was feeling better. I got a call back 10 minutes later saying there was a mistake and the doctor couldn’t do it over a text gone call. Had to be video chat so now they were rescheduling until 4:30PM - you know, right about the time pharmacies are closing because of Corona. I decided to take it anyway. Finally feel better and just canceled. I completely understand that there are back ups due to Corona but my wait time was completely ridiculous and they did not handle this in a professional way. They are not reputable in my opinion.

by VLO3480

I tried MDLIVE out for the first time about a lump under my eye. I waited over an hour before I got an electronic message stating MDLIVE was busy and would call me back at a certain time. I received call after call informing that they were going to call. What the hey?? Hours after my initial call I finally spoke with a dr. She told me that she needed to see my eye. I initially asked for a virtual appointment but after waiting hours to schedule an appointment all they had left was a phone call appointment. The dr asked if I had upload pictures. I told her I tried but I couldn’t figure out how to upload them. I asked her how to upload the pictures. She didn’t know how. She said she would get someone to call me and explain how to upload the pictures. I knew I would never get that call. The dr sounded rushed and irritated. I called customer service and told them what happen and they said they would refund my money.

Now 6 months later I am getting a bill for $45. On the bill it stated that the dr advised me to see my primary dr right away. She never said that. She did not give me any advice at all. I am so disappointed. This was the first time using this service and it was a flop. I ended up going to an Urgent Care center that charged me $180 because I had Cigna insurance. WITHOUT insurance the visit would have been $140!!! Completely disappointed.

by JillC2

I have pinkeye. Not that big of deal to see an online dr and get a prescription for it. Unless, you use MDLIVE. I saw the dr. Took like five minutes. He said he would call in the prescription and it would be ready in about an hour. My eye hurts and he was sympathetic and said he would put it right in. Drove to the pharmacy, not called in. Called MDLIVE and explained. Waited an hour went to the pharmacy. Not called in. Called MDLIVE got it called in but out of stock. Called MDLIVE to get a different prescription called in. Waited an hour. Not called in. So on and so forth. Every time I called I have to explain all this to the person who answers the phone and go through each person trying to figure this out. Not that complicated but taking way to much time. Also, MDLIVE’s phones did not work all morning so I called and called to get disconnected as soon as their phone system picked up. I was told this morning that I would have to have another dr consultation in order to get my prescription. I refused and they did manage to get it called in but something tells me when I go to pick it up it won’t be there. This is the most inefficient dr visit I ever had. So much for making life easier with online dr visits. On a positive note, everyone who I spoke with on the phone was very nice. Just unable to do their job.