Have an MDLIVE virtual doctor visit with board-certified physicians from the
comfort and convenience of your own home or from wherever you are, whenever you
want – nights, after hours, weekends, and holidays. MDLIVE also offers
Listed below are our top recommendations on how to get in contact with MDLIVE. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MDLIVE. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MDLIVE, Inc.
I have pinkeye. Not that big of deal to see an online dr and get a prescription for it. Unless, you use MDLIVE. I saw the dr. Took like five minutes. He said he would call in the prescription and it would be ready in about an hour. My eye hurts and he was sympathetic and said he would put it right in. Drove to the pharmacy, not called in. Called MDLIVE and explained. Waited an hour went to the pharmacy. Not called in. Called MDLIVE got it called in but out of stock. Called MDLIVE to get a different prescription called in. Waited an hour. Not called in. So on and so forth. Every time I called I have to explain all this to the person who answers the phone and go through each person trying to figure this out. Not that complicated but taking way to much time. Also, MDLIVE’s phones did not work all morning so I called and called to get disconnected as soon as their phone system picked up. I was told this morning that I would have to have another dr consultation in order to get my prescription. I refused and they did manage to get it called in but something tells me when I go to pick it up it won’t be there. This is the most inefficient dr visit I ever had. So much for making life easier with online dr visits. On a positive note, everyone who I spoke with on the phone was very nice. Just unable to do their job.
I was hesitant to try MDLIVE but was reassured by their customer service that if it was an issue that they could not manage via online consult I would be refunded. During the consult the Dr. was very good, and very polite, but due to the limitations of telehealth was not able to help me determine any method of treatment for my condition. It was recommended that I go see a physician in person. This was not a referral to a specialist or a greater level of care, just a lateral transfer to an physician of the same qualifications who could manage my health issue in person. This outcome is understandable but earlier I had been reassured by MDLive’s Customer Service Rep that in cases that the could not treat patients would be refunded. When I contacted MDLIVE and explained the situation to their case manager they were unwilling to provide a refund but she was more than willing to engage in a long argument. I would recommend skipping MDLIVE and going to your see you local Dr or Urgent care instead. No need to pay MDLIVEs fees only to pay again when they send you to see a Dr in person who can repeat the exact same consult just without the limitations of Telehealth. In the future I’ll save the extra fees and just go to urgent care or my primary the first time. I am quite displeased by MDLIVE and their customer service.
This used to be a good option for our family because we do not have traditional health insurance. The idea is great. No waiting in a doctor’s office filled with flu germs. It is accessible any time of day or night. You don’t even have to drag your poor, sick child out of bed. I used to love this service and think it was worth the money. Not anymore! I’m not sure who is in charge of when and how many antibiotics can be prescribed, but EVERY time one of my family members are sick, we are told that it is viral and no antibiotic. So what is the use of this service if we can’t get an antibiotic when we are sick? Just to let you know, because we don’t have traditional health insurance, we do everything we can at home to treat our symptoms first before we seek out medical attention. All of us, even our little 5 year old, wash out our sinuses with saline rinses, gargle, and take more vitamins than anyone else I know. If we call in and ask for medicine, it’s because one of us is feeling really badly and the home remedies have not worked. Most of the time the home remedies do work, but in the few cases when they don’t, we just need an antibiotic! In today’s world, no one has the luxury of staying in bed for a week to 10 days waiting for the sickness to run its course!
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