Ro Status

Last Updated on 2024-10-03 by Roman

I have a problem with Ro

Are you having issues? Select the issue you are having below and provide feedback to Ro.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Ro Problems 😠👌🔥

- No cons mentioned in the review

Have a Problem with Ro? Report Issue

Common Ro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ro app on iOS and Android devices. Solve all Ro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ro iPhone Issues and Solutions

Ro iOS app crashes, not working, errors
Ro iOS app network issues
Ro on iOS has black/white screen

Ro Android App Issues and Solutions

Ro has errors/crashing/not working
Ro server network connectivity issues
Ro has black screen

Ro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ro app crashes or not working on Iphone (iOS):

Close and restart the Ro app on iPhone
Update Ro app to the Latest Version for iOS
Uninstall and reinstall Ro iPhone app
Update your iPhone to the latest iOS version

Fix Ro on iPhone unable to connect to server/internet connection issues::

To resolve Ro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ro black/white screen (blank screen) on iPhone:

Follow the Ro iOS app troubleshooting guide Here →

Ro Android App Issues and Solutions

Fix Ro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ro app issues:

Force Stop the Ro App
1. On android, goto "Settings" » click Ro app. » click "Force Stop".

Update Ro to the latest version on PlayStore

Clear Ro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ro.

Fix Ro unable to contact server/ Ro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ro on android.

Solve Ro black/white screens issue on Android:

Follow the Ro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Roman, developers of Ro.

About this app

The this app app puts you in control of your healthcare discreetly and conveniently–whether you’re seeking treatment for erectile dysfunction or hair loss, weight loss or acne, or another health goal that will help you live a more fulfilled life. Get world-class treatments and products for sexual health, fertility, skincare, weight management, and more. Through this app you can connect with this app-affiliated US-licensed healthcare professionals, 100% online. Welcome to this app—healthcare designed to help you feel and be your best. Download Ro today and discover all this app has to offer to improve your overall health and wellbeing. - Reliable, secure, and discreet care—all in one place. - Curated content and support through your care journey. - Easy access to our entire collection of over-the-counter offerings for everything from daily supplements to hair care products—and much more. - Real-time order tracking, from the pharmacy to your home. - Regular treatment updates: From notifications when your order ships to when you receive a message from your this app-affiliated provider.