1-800 Contacts Reviews

by Will Smith 78

I figured I’d try 1800Contacts out to expedite getting contacts— I couldn’t express my regret in that choice more. I entered the prescription, paid for it, then they could verify my prescription since they had the wrong location on file. I decided to cancel the order, then two days later they debited my account anyway and are telling me there is a 30 day hold on the funds. What’s the point of having my enter my prescription when they couldn’t verify it properly to send me contacts in the first place? It’s been about a week and a half now and all I’m left with is a 30 day hold on my bank account. I wasn’t using insurance either, so I paid out of pocket. I will NEVER recommend this company nor use their services again. All it did was cause me more problems than I started with. My suggestion is to just use your doctor and not this ridiculous company.

by CaptJlfG

So I uploaded my new prescription and simple "added" my previous order, of two different types of contacts- a set of clear and a set of colored, to my cart and went to pay for it. 1800Contacts said I didn't select a color. So I clicked around to find a way to chose the same as last time. Thought maybe I'd missed a step, so closed out the order and started again. Went thru and looked for the brand and style... Still no way to pick a color. So again, added previous order to cart. And didn't get the color selection error when I paid. So I assumed they would send turquoise, like I ordered last time. Or reach out if there was a question. But no. I paid $99 for each box... But got amethyst... Not green. Purple.
So while 1800Contacts seemed easy and convenient, I later found they were highly over priced and not all that user friendly.

by Cneesham

I have used 1-800 contacts in the past and have never had an issue. I tried ordering contacts and for some reason when I did my first order it would not let me update my eye doctor. I called to handle it over the phone. We went through the entire process of having to reorder the contacts with the right doctor information which really wasn’t a big deal. The part that I have an issue with is that the contacts that the person helped me reorder were completely wrong and not what I had originally placed. So now for a third time I am having to place an order and wait for money to be returned into my account and so forth. I don’t understand how he got it wrong from the information he originally had. It’s just a huge hassle and wish I had done it myself. I just thought maybe it would be easier to call. I was wrong.

by Yupyupyupyip

I do have a complaint about 1800Contacts that I wish wasn’t there. Before letting you make a purchase for your contacts, I wish it would tell you you needed an exam first or maybe don’t let you buy the contacts at all until you re take your exam. I used the only money I had left and it totaled the amount for my contacts and after i purchased it i got notified I need to take the 20$ eye exam which I didn’t have money left for. I canceled it right away and still waiting for my money back but it would have been more convenient to know I had to re take the eye exam first, use my money on that, and then get my contacts because now I have to wait to take my exam. Don’t know if I can wait either, might go somewhere else in person because of this mismatch.

by Laughridgewendy

I've been a customer for over a decade, and can't help but wonder where are the new colors this year? I've always been excited to see the newest additions of awesome looking pigments, and possibly lower prices on older items? Besides that, I have lenses I paid very good money for, that are stacked up in a drawer because I can't wear them. Same brand, same power, but are so uncomfortable or blurry that I cannot use them. I'm ordering the same amount listed for a discount, but because I'm getting them only for one eye, I don't qualify for a discount. And why is it that the last order, the lenses for my left eye were unwearable, but the other eye was fine? Can I still send them back? Nothing wrong with my eyes, the lenses for my left eye were bad.

by Julie Lovercheck

I have always been so happy with this company, however a few months ago I ordered my contacts - thought they were right and wore them for months. I kept throwing them away bcs I thought they were dirty or something was wrong. Went through most of my boxes then reordered. When the next boxes came I noticed the prescription was different from the one I had been wearing as it turns out I couldn’t see well bcs they had sent me an old prescription and it wasn’t enough power. Long story short my eyes have been bothering me since then. I just had to have my power increased bcs my eyes are now even worse than before.. I’m giving them one more chance bcs mistakes can happen but I will definitely pay more attention and check them before I wear them.

by ChristmasMorning1

1800 Contacts went ABOVE & BEYOND to help me when I had a shady eye doctor who would only order ONE type of lenses from ONE company even when I told him the three month lenses he insisted I needed last time didn’t work after 3-4 weeks. Then when 1800 Contacts would try to call to get the prescription so THEY could help me, the Dr’s office would never answer the phone.I had to go to the Dr’s office & demand he give me my prescription. Even though 1800 Contacts doesn’t have samples, your eye dr is supposed to let you try samples until you find the ones that work for you... 1800 Contacts sent me 30 packs of MANY contacts knowing I’d be trying them out & sending the rest back until I found what worked for me. They were so wonderful! They have my ultimate respect and support. They are a fantastic company who really care about their clients. They deserve TEN STARS!

by Queen__B_

I’ve been using 1-800 contacts for a while, and recently downloaded 1800Contacts around a year ago. It’s super convenient to order my contacts in just a few simple clicks. They even send me reminders when my supply is low, based off of my purchase history. It’s very personalized and easy to navigate! I also love that although I never pay for expedited shipping, I almost always get my contacts less than a week after I ordered- sometimes a day or two afterwards! I have nothing but good things to say about this company!

by Sailfaster!

Super simple. I used an Rx and they verified with my doctor. Even when I didn’t have an Rx I was still able to get the prescription off the contacts I had with me and then they did the rest. They do have my brand. My prescription change so frequently so it’s nice to just be able to input the new info into 1800Contacts and then let them handle the rest. Honestly I’ve been really happy with 1800Contacts and I’ve been using for about 3 years. Ive never written a review before but I thought this one was necessary thanks for creating 1800Contacts, it’s literally the most important app I have on my phone.

by What's The Pic.

I accidentally put the wrong city as my address when buying some contacts (I recently moved) and immediately called 1-800 Contacts. I honestly just expected to leave a voicemail, but instead I was greeted by an actual person! I do not know her name, but she was so nice. She not only changed my address, she gave me a better deal, and expedited my shipping. The email address I used was my school email address and it had expired, and she even helped me change that! I am just shocked! What amazing customer service. She was not only kind and helpful, but also incredibly knowledgeable. I have never received such amazing customer service over the phone. I will definitely tell everyone to shop 1-800 Contacts and that’s the only place I will be getting my contacts. Please give this woman a raise!

by Jules_Brown

I rarely write reviews, but 1800Contacts really exceeded my expectations. It was super user-friendly. I did have to call in (twice actually😬) to ask a question about insurance...and then later because I didn’t choose expedited shipping like I’d wanted. Both times that I talked to their customer service they were excellent! Both team members were extremely polite and eager to help. The whole process was so smooth and my contacts came exactly when promised. In hindsight I wish I’d written down the names of who I spoke to so they could be recognized. Three members of my household wear contacts. I know where I will be purchasing them in the future.

by Purple Rosey Kitten

Ive dealt with 1800 contacts for awhile,
Their prices are dfinitely higher than the competition. As a matter of fact, You can find multitudes of companies that can best them in prices.
Here’s why I pick 1800 contacts over the competition.

1. I put these things in my eyes, I want the best quality to interact with. 1800 has always sent clean and fresh contacts.

2. The communication is incredibly efficient and heart warming. Very much so they are very helpful with questions, concerns, and complaints. I always feel like an important client when I talk with their representatives.

3. I can rely on them. I need these things to work, drive, and live. I have seriously bad eyesight, it wont get better. I am comfortable this company will give me fresh uncompromised contacts to wear, to take care of sending my package in a timely fashion, and I can trust they will take care of my concerns. I would rather pay the higher price of 1800 because Of the quality of every aspect of their company, and the peace of mind that it provides.
Go with them, they are a good choice.

by Dallasasthetics

Living in a big city finding a good eye doctor that isn’t going to over charge you is like trying to find a needle in a hay stack. Last night at 10:30 PM I realized I had 1 contact left and that was for my right eye my left eye contacts were completely out. I panicked because I didn’t want to go to the eye dr and spend a fortune and when was I even going to have time!? So I decided to give 1-800-contacts a try and it was the best thing I ever did. I got to renew my prescription right on my phone and reordered contacts they shipped the very next day! I was just so happy I called my mom and told her she had to do it!

by Colleen Richardson

Prior to finding 1-800-Contacts, I had been purchasing my contacts from Walmart for years.
(I didn’t know of this website/app or of any websites/apps like this one.)

When I stumbled across 1-800 Contacts for the first time a few years ago, I was really happy to have found a much more easy and convenient way of getting my contacts.

I love that their app stores my prescriptions for both glasses and contacts, reminds me of when I need to renew my prescription(s), as well as letting me know when I’m running low on my supply of contacts. They also offer many different brands of contacts, as well as other contact related items.
The few times I’ve needed to speak directly to someone from 1-800-Contacts, their customer service was really nice, helpful, and patient.

Overall, I’ve found 1-800 Contacts to be the best, and most convenient way to purchase contacts, keep track of prescriptions, etc. I highly suggest you give them a try, you won’t regret it!

by Mrs. Vazquez 05192019

I normally go to Walmart to get my glasses and contacts. I have since I was taken off my moms insurance at 18(12 years ago). I got my first box of contacts within 2 days. I uploaded my RX from the previous Walmart eye care center, that was given to me a year prior, and they confirmed the RX within 30 minutes of me uploading the photo. It says that with the free shipping it will take between 4-5 days or so, nope, within two days I received my contacts from UPS. I just placed an order for colored contacts, I’m hoping this one will be fine and be sent and confirmed just as fast.

So far I am very pleased with my first time using 1-800-Contacts the website and 1800Contacts .

by Jdgibson18

I NEVER write reviews but I just had to for this organization. I have been using them for over a decade and will never shop anywhere else. Even if they had higher prices I would still continue with 1800 contacts.

I called last night at 10 PM because my contacts never arrived (Post Office’s fault not theirs). Not only did an agent pick up within 15 seconds but they shipped me a new box, made sure it went through UPS (tends to be more reliable) and didn’t charge me a dime.

If you wear contacts this is a no brainer. I have never seen such a large organization with such impeccable customer service.

by Einpip

I am not the best adult, I am super busy and constantly working with little to no time allowed off from my job. I’ve attempted to set up appts at my current optometrist’s office during lunch when I do have time and the wait time took so long I had to leave each time to go back to work. I only have one day off when they’re open and that time is spent either me sleeping the day away trying to recuperate my body through five days of non stop 12 to 14 hour shifts or cleaning the house to pick up after my family. Thank you guys so much. You have no idea how much you’ve helped with allowing the fast exam and ordering a subscription for my lenses. Seriously- thank you so much!!

by Budderuskie 2111

Today I renewed my prescription via the virtual eye exam. It took only an hour to get the results!! I needed to change my order after the fact. I texted the number and the customer service I received was amazing! They upgraded my shipping and changed the order for me. I am so pleased with this company and will continue to use them for years to come. I’ve used them for about a year now and have been content with the service from the beginning. Knowing they were there for me today made me so happy and I felt the need to write this review to let y’all know. Thank you 1-800-contacts for the unparalleled customer service I received today!

by NotaBot010

1800Contacts is easy to use and my first order arrived two days after being shipped. Their customer support was fast, friendly, and helpful. I have rather poor eyesight and had to go to a new optometrist for this checkup because the covid-19 had most businesses closed. The optometrist botched the exam and gave me a prescription that was too high and for a brand I didn’t want. Then they kept trying to push expensive ($800-$1500) lenses on me. 1-800 contacts was very helpful in getting me the correct lenses and their prices are way better than any local place. I plan on using their in-app exam next time and saving lots of $$$ on an optometrist. I would recommend this service to ANYONE.

by Kenthony1

So, I’ve read great things about this company, but having seen it firsthand today, I can say for sure this is the best customer service I’ve ever experienced. (Sorry, I didn’t get the employee name)

I ordered my dailies (which were just added as an option last week!) hoping to get them before my upcoming trip. After receiving shipping confirmation from 1800Contacts I checked the tracking section. In trying to track the package it wouldn’t show up on UPS website, so I text customer service right away. Mind you this is all done within 1800Contacts .

After the immediate automated response I was informed that my order was indeed on its way but because of the time constraint a second order would be overnighted to me, guaranteeing I’ll receive them before I head out. Very friendly and helpful staff here, I would recommend 1800Contacts to everyone.

As far as 1800Contacts itself goes, it’s so intuitive and easy to use, a sure reflection of the helpful and knowledgeable staff. They contacted my doctor for my Rx confirmation. And just like that they’re on the way. A million thanks and kudos to 1-800 Contacts. Y’all are the best!

by MarkB_OD

I took it to “renew” my contacts and when I was all ready to checkout they push their own brand and say its better than what I have - better than what I just tested so I could purchase (Acuvue 1-Day Define). So I click to get the free samples of “Aquasoft brand” and it says I need to take the whole test over. Begrudgingly, I do so and I find that the EXACT SAME 4 letters for each eye and both eyes are used. I literally just repeated everything from memory. And I thought I was supposed to wear the contacts for the photos which I attempted with my initial “Renewal”, but obviously could not get photographed wearing the new ones, but they say they’re going to review and send out my free samples anyway. The whole experience makes me think this is a scam! There’s no way that this “test” did anything to improve me; it’s just another company pushing their product OVER the brand supplied at my doctor’s office for free. Wonder what companies like Acuvue think of them having me change my order and retake the “test”? I guess I’ll try out the Aquasoft since they have now “prescribed” that for me and the first 2 weeks are free, but I’m uncertain how it can be called a prescription since the test is sooooo very crappy and the pictures of my eyes are before ever wearing the new contacts?

by HmstrH485

While they send you plenty of emails telling you that “your prescription is ending soon,” NOWHERE in 1800Contacts can you find the ACTUAL expiration date of your prescription! So those unhelpful emails just look like spammy marketing emails. Wanted to order some new contacts soon but missed the deadline by A FEW DAYS because I was having surgery. Hey 1-800 Contacts: if you showed us the actual expiration date I could’ve ordered before having surgery. Now I have to wait until I can afford both the Dr visit and the contacts before buying new ones. My eyes will be killing me until then. Major failure on the part of 1800Contacts creators. Otherwise I would’ve given 4 stars.

by SeanS123

It was an incredible experience. Every 1.5-2 years I go to 1-800Contacts to order contacts and it stinks when my prescription is expired and I have to book an appointment and go to an eye doctor during business hours and renew a prescription that hasn’t changed in 20 years. 1800c took the most friction in their process that most companies would say “I have no control over that” and solved it. I did an eye exam in my iPhone app at home at 8 pm and was done in 5 minutes! Hats off to the product people, really well done.

by Jdc3599

This is the first review I’ve ever written about anything. My optometrist gave me the wrong prescription and I ordered the contacts. When I got them I read the box and discovered the prescription was off. I called support and they contacted my optometrist, received a new prescription, and sent me the correct contacts with next day shipping for free. They included a return label in the box to return the wrong contacts for free. They did this all within an hour. Outstanding customer service.