SimplePractice Client Portal Reviews

by MusicToMyEars10293

1. Website: no real email messaging, just texting. Could not even find messaging on app.
2. Billing: had to ask practitioner to delete outdated payment info; could not do it myself.
3. Got an automated email that said the link expired tomorrow at 3am (for those up at 3am: stupid), BUT the link had already expired.
4. Got an email saying I had a new billing document, but billing just showed (supposedly) unpaid bills but no balance (took me a while to find balance (go to more bills: stupid)), BUT I had paid everything yesterday.
5. Website wastes 1/3 of screen with nothing instead of giving you the biggest possible viewing of you practitioner so you can see their facial expressions.
6. Website: if the client shares their screen, it goes to a thousand mirrors effect first.
7. So many more bugs.

by Meloyelo51

This having to get an email link instead of setting a password is the dumbest thing I’ve ever dealt with.

It actually makes it hard to see info across another device when the one time link no longer works, you need another one, but your email is on a delay to not hammer your server before you can get the email.

Just found Face ID/ pin is an option, but Face ID just crashes app and then you need another link whether set to delay or not.

Pin seems ok for now, but doesn’t solve issues on pc.

by TapFishJunkie

There’s no tech support and I can’t access the last profile on the page because it’s hidden behind a screen to sign out if the profile doesn’t appear.

There’s no way to delete a profile that’s no longer needed.

Please fix!

by New Client 101

I do not know what happened but SimplePracticeClientPortal suddenly no longer has a messaging feature. I really need the company behind SimplePracticeClientPortal to get serious and fix simple issues to SimplePracticeClientPortal. I received a message from my provider and I am unable to view it because there is no longer a message feature for me to see. The promblem persist no matter the browser I use.

by BillCarson

I actually think SimplePracticeClientPortal is stellar; I am rating one star in the hopes to game the system and get this comment in front of the right eyes. We need an iPad native version of SimplePracticeClientPortal . I’m not trying to be selfish; but the iPad does offer superior video quality to those that have it for video conferencing twitch their mental health providers. Center Stage being the most advantageous feature. Please, develop an iPadOS native version of SimplePracticeClientPortal , even if to start we’re just expanding the the UI to fill in the iPad’s wider resolution. You will have helped many people by doing so. Sorry to have rated a one star; the iOS app is awesome.

by Kmleva

I haven’t been able to get anywhere with SimplePracticeClientPortal since the new year. I can sign on but it’s blank. No ability to change credit card information or email or look up documents. Says internal error, which seems to be the case with the actual facility that uses SimplePracticeClientPortal too. They don’t answer the phone or return calls or emails. But they’ll take your money and still screw up your stuff.

by Lo42087

I have to enter my email to be sent a log in link, which is expected because that’s how the site works. However, the link just takes me back to a web page telling me to install SimplePracticeClientPortal so I’m stuck using the browser version.

I’d be happy to amend the review once some kinks are worked out, but as of right now, I can’t even log in.

by OhRead

My custom keyboard must be bigger. When I enter my email address, the screen won't scroll so I can hit the submit button. I can't get in to see what SimplePracticeClientPortal is like.

by Seauxbeautiful1

My messages are failing to send. And have been for a week.

by ♠Jen

I see my provider every month and ever since July 7, I have not received the login emails. I have entered my email multiple times (over 10) and I never get an email. I check every single email folder (yes, including spam/junk). It seems like it’s ever since this last update about 4 weeks ago because that’s the last time it worked. No tech support! My provider is way too busy to try to troubleshoot the issue. Very irritating not being able to access my account. I’ve deleted SimplePracticeClientPortal and reinstalled, and still no email arrives. Please fix!

iPhone 11, latest iOS - 16.6

This is a very annoying feature to begin with. if you want two factor authentication, just let people login with a password, and then have them confirm it’s them by texting or emailing a code, like literally everyone else does.

by DJ Max Dj

I would really like SimplePracticeClientPortal to be available for android phones. The only place I can reach this is on my ipad and I don’t always have that on me.

by Obe-Gen-Rex

When it works it’s great, but have a lot of problems with loosing sound with myself, the counselor, or both. Sometimes it comes back, and sometimes the video and audio don’t sync. Sometimes I get kicked off and can’t get back on. The application doesn’t allow for it and the troubleshooting has nothing on the subject. It’s very frustrating and I lose a lot of time with my therapist.

by Kangaroo500

Unfortunately, my counselor send me some information through the chat but there is no way I could find the chat. I’m not sure if is a glitch or is be I’m using my cellphone or is only for a website feature but I just can’t use the chat.

Update** After developer reached out to me asking me to go through “The help center to navigate SimplePracticeClientPortal from the menu” I’m pretty sure they did NOT understand that the “Chat Box” doesn’t appear anywhere… I’ve tried several times to located it, I even turned off and on the chat option on the configuration and still nothing.

by Hdsvbhu

First what SimplePracticeClientPortal is good for:

Messaging therapists

Looking at receipts (more on that)

Signing documents

The not good, really annoying parts:

Close to impossible to get bill that can be submitted to insurance (the one that includes the diagnosis code, place of service, etc)

Can’t delete a former therapist that I no longer see.

Sometimes when it opens it randomly sets to the the old therapist and sometimes it decides I need an email link to change to my current therapist

Overall, a frustrating app to use.

by Sandra Huynh

App initially looks like a nice mobile version of the website, but there’s no Add to Calendar feature at all which is quite inconvenient.

by IdaG#

SimplePracticeClientPortal has always been very easy to use. But in the last couple days, something changed. All my appointments disappeared. I can no longer see any of the appointments I had scheduled. And new appointments don’t show up either. As a result, I cannot reschedule or cancel an appointment because there is no appointment to click on. This is extremely frustrating!
I am downgrading SimplePracticeClientPortal from 5 stars to 2 because of this new change.

by Jensfire1

App Needs More Functionality and to have background settings & options like other apps have.
Other apps you are able to blur backgrounds or select a blank background.

by Bodenie

Sign in is often glitchy. Email verification sometimes crashes SimplePracticeClientPortal . Can’t delete past due invoices that were actually paid. When I tried to pay them my account said I had a balance (paid too much). My clinician hasn’t been able to delete them either. Twice I the past two days I’ve had messages fail to send. So, I end up emailing my clinician. PLEASE add a feature to the messaging so pictures and documents can easily be put in the message stream.

by Larly Cong

This wasn’t always the case, but in the last few months SimplePracticeClientPortal has been crashing whenever I open it after I have received a message, sent a message, or am in the middle of typing out a message. The structure and layout otherwise is really good, I hope they update it soon to fix these issues, as it isn’t that bad really but just very annoying and inconvenient.

by MrsBuz

The sign in via e-mail requirement does work on iPad. When you click the link in the email it does not open in SimplePracticeClientPortal , it goes to a browser window which does not work.

by C.myers_

SimplePracticeClientPortal is practical and straightforward when it works. The messaging feature and ability to receive attachments is helpful. Lately though whenever I try to book an appointment for a later date the system keeps reverting back to today’s date. Makes it impossible to book an appointment…

by Reflekks

Great app besides one major annoyance. It’s ALWAYS logging me out. If I have it to unlock with FaceID, there’s no reason to log me out every few days. Ugh

by WhirleyPop Momma

Having just set up my patient portal and using SimplePractice for the first time, I’m happy to offer a user’s perspective as I get to know SimplePracticeClientPortal. My background is in IT, specifically testing/interfacing with user applications and writing the supporting documentation for its use. I’ll dial in to offer feedback from time to time so that you can consider improving this application for ease of use and functionality! For starters, I would request that the application icon (using an iPhone, and iPad) says SimplePractice. The current application name is Client Portal, and makes no sense at all. Branding is everything, so time to change it to your branded name. Look forward to seeing your name on the icon in the coming weeks! Thank you :-

by JHunn12

It’s a bit annoying getting constantly signed out and then the whole system crashes if you sign in sometimes. The notifications sometimes work but not well enough for me to not have minor anxiety over them. I’ve almost missed appointments because of it.

by Nottheanswer

App is fine, but no access to superbills means I need to go to the website every week

by Immimis

SimplePracticeClientPortal is very efficient on the iPad, where in addition to billing, I see the Super Bills. I need those, not the payment bills, to submit to insurance.

Why does the client APP not include super bills. Do this and I give it a 5 because the other portions are fantastic.

by Taytaytay88779

Login is an issue since last update. Just needed to mention it. I missed an appointment because I couldn’t log in.

by KwackyK

I happened upon SimplePracticeClientPortal while using my iPhone and was able to sign in without issue. But when moving over to my iPad and attempting to sign in, I got “Link Expired-enter email again to receive new link” error message. I then logged out of SimplePracticeClientPortal from my phone and tried again from iPad—same thing. So I tried logging back in from my phone, but it now started displaying error message too… I attempted 5 times (back to back) and got the same result. I then waited about 15 minutes and retried with success in logging into both iPad and phone.

While ultimately the issue was resolved, it was significant enough to share with developers.

by Shufbjydbkugb

SimplePracticeClientPortal is mostly good but it does often glitch when using the messaging app. Either messages won’t send or SimplePracticeClientPortal crashes and the typed message is lost.
I often have to copy and paste messages that don’t send properly and try again to send them.

by Crisnoh

The FaceID settings has a setting to wait 30 seconds before requiring authentication. This setting apparently doesn’t work with FaceID. Coming back to SimplePracticeClientPortal after turning on this setting requires a new login at which point SimplePracticeClientPortal has disabled FaceID and passcode. Works fine when set to require immediate reauthentication, but there’s no indication to the user that this combination of settings is required.

Otherwise it’s a very nice app.

by Ofig89

I use SimplePracticeClientPortal more than I use the website. It’s so much easier and the dashboard looks great. Face ID works great and often have no general issues.
Two things I would like to see improvements on are 1. Able to customize notifications. I often get a lot of email notifications I would like to disable. 2. Able to remove old cards saved in SimplePracticeClientPortal . They pile up and I can only add but can’t remove.

by AverageAppleUser

As a clinician, I’ve run into a problem where clients unsubscribed to SMS text appt reminders at some point. And it’s very hard for them to resubscribe. I was hoping that they could use SimplePracticeClientPortal to provide push notifications about appts, but it seems SimplePracticeClientPortal does everything except that. :( Please add. I just want my clients to get appt reminders on their phones. Thank you!

by SoulLessX

SimplePracticeClientPortal is good overall! would be GREAT if they had the option to sign in via app instead of email AND if they could add the option to send voice messages

by Bunbin90

I really enjoy SimplePracticeClientPortal it makes it easy to remember everything with my care. But I can’t clear the notifications off and the number just keeps going up even though I have interacted with anything and everything in SimplePracticeClientPortal , it stresses me out but like I said I like everything else

by Emma92us

It does not allow me to delete old profiles or delete older payment cards on file. Please allow this to be fixed in the next update.

by Blazera87

While text messaging the counselor, the text box goes out of sight and is difficult to get back into, making it impossible to see what you are actually messaging to the counselor. Since there is no app support, I had to post this here in public reviews.

by Arschultz01

Super great way to communicate back and forth with my therapist! :) But when he attaches a message with a document, I can only see the message in the email notification I get from Simple Practice and not in SimplePracticeClientPortal or on the website. Also, after I open a document, the (1) notification in a bubble doesn’t go away. It disappears from SimplePracticeClientPortal on the inside and says I don’t have notifications, but the bubble won’t go away unless I delete and redownload SimplePracticeClientPortal - which I’m about to have to do for the third time lol.

by Mary B. Benson

This is my only complaint: my messages are failing to reach my clinician on SimplePracticeClientPortal . Each time I try to resend or even copy/paste and send again, I see “Failed to Send” at the bottom of my message.

by Overker

I have the same issue as chrisnoh. When I enable passcode/faceid sign in and set require signin to 30s, the next time SimplePracticeClientPortal is launched it crashes, afterward asking me to sign in with email again.

by Hza138

There are times when I need to add a photo or document to a chat session—as I can’t just email my provider. I suggest adding this feature.

by Pavangopa

Everything is working great. Would have been great if there is provision to sync appointments to calendar app

by K.Wil7

I enjoy the ability to communicate via the chat function and have everything I need in one place with push notifications (appointment schedule, bill pay, joining a session, and all documents/related updates as needed).

The request appointment function does not work though, it would be nice to be able to see the available schedule of your therapist and request a time slot for approval/alternative time & date.

Overall my experience thus far has been great for keeping track of everything in one location.

by Jewels - The Making Of A Woman

I can stay in contact with my therapist in between our sessions which gives me a great deal comfort. I share parts of my journal throughout the week so when it comes time for my appointment she’s up to date and we can really utilize our time efficiently. This has been a game changer for me.

by Jack Popper

I’m so grateful for SimplePracticeClientPortal. It’s taken me quite awhile for me to find a therapist. I live in a small town in Texas and we have no therapist for PTSD. I was beside myself without a therapist. I used to live in a really big city where that wasn’t a problem. But thanks to this I am able to finally have some to help me with my mental health. I really encourage people to use SimplePracticeClientPortal. They are in a further part of Texas. They are Central and I’m Mountain and it’s taken a few times to get. The hour difference is so confusing for me. But I know I can get it. Practice and routine. I’m so grateful.

by String Ring

I like having the ability to schedule my appointments without calling the office. I can communicate with my provider through SimplePracticeClientPortal , and she is able to send documents to me for completion. I was able to change my credit card on file through SimplePracticeClientPortal as well.

by Cruder Buddy

My favorite part is after the appointment and a new appointment is made before I hang up that information is in SimplePracticeClientPortal , so I can reference it at any time. I can leave a MESSAGE ONLY by text For my provider at any time of the night or day 24 seven, not for emergencies, but only so the information is there, the next time you provider accesses my file they can respond at that time.
PLEASE NOTE: IF THIS IS AN EMERGENCY CALL 911 IMMEDIATELY… DO NOT LEAVE A MESSAGE!!!
It is so nice that if an appointment needs to be changed or canceled it can be done right there on SimplePracticeClientPortal .
It is so nice that any forms, mood, charts, or any review of what’s been happening since your last visit is there and waiting, and better yet it reminds you prior to your appointment there forms to be completed. DID I MENTION I LOVE SimplePracticeClientPortal?

by Altienald84925

I love SimplePracticeClientPortal. It’s really easy to use and I love that I can manage everything in one place on my phone instead of on a complicated website. Also love that I get push notifications so I don’t have to remind myself.

by Emoothart

Our family has a lot of doctors, so I’ve become well versed in medical access apps. Of all the ones I’ve used, this has the simplest, clearest user interface. I wish all our doctors would switch to using this.

by PrettyP1nk

My therapist recently switch to SimplePracticeClientPortal and it has blown me away. It keeps track of everything in an easy and simple way, and the UI is FANTASTIC.

I didn’t expect anything more than a gimmick for an app for small businesses, but this is amazing.
⭐️⭐️⭐️⭐️⭐️

by Jo_GP

Our family of 4 uses SimplePracticeClientPortal to keep track of all our appointments, paperwork, and doctor communication at two separate but related clinics. SimplePracticeClientPortal is convenient and consistent, which allows for exceptional continuity of care.

by Goat109

As a provider & client, I like the ease & functionality of SimplePracticeClientPortal . I love the instant messaging! Now if we could get ERX & labs, Simple Practice would be perfect.

by Aidensneak

The creators of SimplePracticeClientPortal are on it! Created a very user friendly app for my appointments and allowed me to easily access documents I needed to complete. I read through the reviews before downloading and was a little worried that it would be difficult but they made every change that users were complaining about. Great app!

by Juan&Nora

My husband and I have been going to counseling with Maggie. She is the best counselor we have ever had, she really cares and talks sense into both of us, she is very understanding and supportive and does not pick sides, she makes us feel comfortable to talk about anything, she has the knowledge to address where the problem is, our marriage was in the edge of falling apart, I would have to say Miss Maggie opened our eyes and helped us see where the issues are in our marriage, with her spiritual guidance and the help of God. Thank you Maggie. 😊

by Grave Hunty

Very easy to navigate, track appointments/payments/paper work for each provider who uses this service. The messaging feature is also extremely convenient. The appointment reminders, list of all future appointments, and “time until appointment starts” options available at the Home Screen, make time management much less anxiety provoking for those of us who struggle with keeping a schedule/time management. Thank you!

by Fannysmith

I was apprehensive about using a new system for my care but my experience with the new platform has really been easier for me. I have a couple of different providers on my account so it isn’t like you can only have one on SimplePracticeClientPortal .

by L Celine

excellent and easy to use!

by Sampuzz

Easy to use app, never have issues. Greatly appreciate built in safety feature of reminding patients that something like a depression questionnaire won’t necessarily be viewed by your provider immediately and to seek help if you have an emergency or mental health crisis.

by Kass 73

I am a patient and I think SimplePracticeClientPortal is great. This is my first time doing therapy online and I really have no complaints. There are you occasional glitches when my therapist is sharing her screen to show me something, but there are more pros than cons. I love how they can upload documents, you can pay your fees, and you can message your therapist personally.

by Nezi278

It was a lil challenging but for the most part it was basic.
Some of the things I found confusing were the clients and provider. They were mixed questions therefore I couldn’t tell if it was for the client or provider
And some of the choice in answers did not include spouse but partner

by All Mixed Up Media

SimplePracticeClientPortal is easy to use and the interface is simple to understand. I like the text feature and being able to upload documents.

by Katee410

I can’t say enough about Erica and how she has helped me and my family. Truly without her I may not be here. She never gave up on me when I had given up on myself. She always came to my house because I can’t drive. She took me to appointments and applied for services that helped me stay in my home. She always answers her phone and replies ASAP. If your looking for someone who really cares and will help in any way possible call Erica! Thank you for everything

by Super Psych

I’m a clinician and just tried using the application for clients to get acquainted so that I can recommend it. I’m impressed with the ease of use and did not find any of the problems mentioned in the reviews about slowness or messages not going through and I was able to request an appointment and also cancel it easily. And on my clinician side I saw things come through quickly and now that I’ve tested it myself I will recommend it and give it five stars! I’ve been using SimplePractice for about five years for my notes and scheduling and Medicare billing. I can get personal help when I have difficulties with billing or anything else from simple practice staff. I don’t use it for any other billing because I don’t take any other insurance and I handle my cash payments through QuickBooks.

by Carl Parks

I have my clients use SimplePracticeClientPortal to keep track of appointments and self schedule. I also use it as a client with my own therapist. Super easy to use

by NikaParker

Easy to you. Easy to read. Appointment times and dates show on home page. Communication with provider is in real time.