SimplePractice Client Portal Reviews

excellent and easy to use!

SimplePracticeClientPortal is good overall! would be GREAT if they had the option to sign in via app instead of email AND if they could add the option to send voice messages

I love SimplePracticeClientPortal. It’s really easy to use and I love that I can manage everything in one place on my phone instead of on a complicated website. Also love that I get push notifications so I don’t have to remind myself.

My therapist recently switch to SimplePracticeClientPortal and it has blown me away. It keeps track of everything in an easy and simple way, and the UI is FANTASTIC.

I didn’t expect anything more than a gimmick for an app for small businesses, but this is amazing.
⭐️⭐️⭐️⭐️⭐️

There are times when I need to add a photo or document to a chat session—as I can’t just email my provider. I suggest adding this feature.

SimplePracticeClientPortal is very efficient on the iPad, where in addition to billing, I see the Super Bills. I need those, not the payment bills, to submit to insurance.

Why does the client APP not include super bills. Do this and I give it a 5 because the other portions are fantastic.

Everything is working great. Would have been great if there is provision to sync appointments to calendar app

The sign in via e-mail requirement does work on iPad. When you click the link in the email it does not open in SimplePracticeClientPortal , it goes to a browser window which does not work.

As a provider & client, I like the ease & functionality of SimplePracticeClientPortal . I love the instant messaging! Now if we could get ERX & labs, Simple Practice would be perfect.

There’s no tech support and I can’t access the last profile on the page because it’s hidden behind a screen to sign out if the profile doesn’t appear.

There’s no way to delete a profile that’s no longer needed.

Please fix!

Great app besides one major annoyance. It’s ALWAYS logging me out. If I have it to unlock with FaceID, there’s no reason to log me out every few days. Ugh

My custom keyboard must be bigger. When I enter my email address, the screen won't scroll so I can hit the submit button. I can't get in to see what SimplePracticeClientPortal is like.

My messages are failing to send. And have been for a week.

I have the same issue as chrisnoh. When I enable passcode/faceid sign in and set require signin to 30s, the next time SimplePracticeClientPortal is launched it crashes, afterward asking me to sign in with email again.

This having to get an email link instead of setting a password is the dumbest thing I’ve ever dealt with.

It actually makes it hard to see info across another device when the one time link no longer works, you need another one, but your email is on a delay to not hammer your server before you can get the email.

Just found Face ID/ pin is an option, but Face ID just crashes app and then you need another link whether set to delay or not.

Pin seems ok for now, but doesn’t solve issues on pc.

While text messaging the counselor, the text box goes out of sight and is difficult to get back into, making it impossible to see what you are actually messaging to the counselor. Since there is no app support, I had to post this here in public reviews.

It does not allow me to delete old profiles or delete older payment cards on file. Please allow this to be fixed in the next update.

I do not know what happened but SimplePracticeClientPortal suddenly no longer has a messaging feature. I really need the company behind SimplePracticeClientPortal to get serious and fix simple issues to SimplePracticeClientPortal. I received a message from my provider and I am unable to view it because there is no longer a message feature for me to see. The promblem persist no matter the browser I use.

First what SimplePracticeClientPortal is good for:

Messaging therapists

Looking at receipts (more on that)

Signing documents

The not good, really annoying parts:

Close to impossible to get bill that can be submitted to insurance (the one that includes the diagnosis code, place of service, etc)

Can’t delete a former therapist that I no longer see.

Sometimes when it opens it randomly sets to the the old therapist and sometimes it decides I need an email link to change to my current therapist

Overall, a frustrating app to use.

I see my provider every month and ever since July 7, I have not received the login emails. I have entered my email multiple times (over 10) and I never get an email. I check every single email folder (yes, including spam/junk). It seems like it’s ever since this last update about 4 weeks ago because that’s the last time it worked. No tech support! My provider is way too busy to try to troubleshoot the issue. Very irritating not being able to access my account. I’ve deleted SimplePracticeClientPortal and reinstalled, and still no email arrives. Please fix!

iPhone 11, latest iOS - 16.6

This is a very annoying feature to begin with. if you want two factor authentication, just let people login with a password, and then have them confirm it’s them by texting or emailing a code, like literally everyone else does.

I would really like SimplePracticeClientPortal to be available for android phones. The only place I can reach this is on my ipad and I don’t always have that on me.

This is my only complaint: my messages are failing to reach my clinician on SimplePracticeClientPortal . Each time I try to resend or even copy/paste and send again, I see “Failed to Send” at the bottom of my message.

App Needs More Functionality and to have background settings & options like other apps have.
Other apps you are able to blur backgrounds or select a blank background.

1. Website: no real email messaging, just texting. Could not even find messaging on app.
2. Billing: had to ask practitioner to delete outdated payment info; could not do it myself.
3. Got an automated email that said the link expired tomorrow at 3am (for those up at 3am: stupid), BUT the link had already expired.
4. Got an email saying I had a new billing document, but billing just showed (supposedly) unpaid bills but no balance (took me a while to find balance (go to more bills: stupid)), BUT I had paid everything yesterday.
5. Website wastes 1/3 of screen with nothing instead of giving you the biggest possible viewing of you practitioner so you can see their facial expressions.
6. Website: if the client shares their screen, it goes to a thousand mirrors effect first.
7. So many more bugs.

Our family has a lot of doctors, so I’ve become well versed in medical access apps. Of all the ones I’ve used, this has the simplest, clearest user interface. I wish all our doctors would switch to using this.

Sign in is often glitchy. Email verification sometimes crashes SimplePracticeClientPortal . Can’t delete past due invoices that were actually paid. When I tried to pay them my account said I had a balance (paid too much). My clinician hasn’t been able to delete them either. Twice I the past two days I’ve had messages fail to send. So, I end up emailing my clinician. PLEASE add a feature to the messaging so pictures and documents can easily be put in the message stream.

The FaceID settings has a setting to wait 30 seconds before requiring authentication. This setting apparently doesn’t work with FaceID. Coming back to SimplePracticeClientPortal after turning on this setting requires a new login at which point SimplePracticeClientPortal has disabled FaceID and passcode. Works fine when set to require immediate reauthentication, but there’s no indication to the user that this combination of settings is required.

Otherwise it’s a very nice app.

App initially looks like a nice mobile version of the website, but there’s no Add to Calendar feature at all which is quite inconvenient.

I can’t say enough about Erica and how she has helped me and my family. Truly without her I may not be here. She never gave up on me when I had given up on myself. She always came to my house because I can’t drive. She took me to appointments and applied for services that helped me stay in my home. She always answers her phone and replies ASAP. If your looking for someone who really cares and will help in any way possible call Erica! Thank you for everything

SimplePracticeClientPortal is practical and straightforward when it works. The messaging feature and ability to receive attachments is helpful. Lately though whenever I try to book an appointment for a later date the system keeps reverting back to today’s date. Makes it impossible to book an appointment…

I have my clients use SimplePracticeClientPortal to keep track of appointments and self schedule. I also use it as a client with my own therapist. Super easy to use

App is fine, but no access to superbills means I need to go to the website every week

I have to enter my email to be sent a log in link, which is expected because that’s how the site works. However, the link just takes me back to a web page telling me to install SimplePracticeClientPortal so I’m stuck using the browser version.

I’d be happy to amend the review once some kinks are worked out, but as of right now, I can’t even log in.

Login is an issue since last update. Just needed to mention it. I missed an appointment because I couldn’t log in.

I’m a clinician and just tried using the application for clients to get acquainted so that I can recommend it. I’m impressed with the ease of use and did not find any of the problems mentioned in the reviews about slowness or messages not going through and I was able to request an appointment and also cancel it easily. And on my clinician side I saw things come through quickly and now that I’ve tested it myself I will recommend it and give it five stars! I’ve been using SimplePractice for about five years for my notes and scheduling and Medicare billing. I can get personal help when I have difficulties with billing or anything else from simple practice staff. I don’t use it for any other billing because I don’t take any other insurance and I handle my cash payments through QuickBooks.

Unfortunately, my counselor send me some information through the chat but there is no way I could find the chat. I’m not sure if is a glitch or is be I’m using my cellphone or is only for a website feature but I just can’t use the chat.

Update** After developer reached out to me asking me to go through “The help center to navigate SimplePracticeClientPortal from the menu” I’m pretty sure they did NOT understand that the “Chat Box” doesn’t appear anywhere… I’ve tried several times to located it, I even turned off and on the chat option on the configuration and still nothing.

I haven’t been able to get anywhere with SimplePracticeClientPortal since the new year. I can sign on but it’s blank. No ability to change credit card information or email or look up documents. Says internal error, which seems to be the case with the actual facility that uses SimplePracticeClientPortal too. They don’t answer the phone or return calls or emails. But they’ll take your money and still screw up your stuff.

I happened upon SimplePracticeClientPortal while using my iPhone and was able to sign in without issue. But when moving over to my iPad and attempting to sign in, I got “Link Expired-enter email again to receive new link” error message. I then logged out of SimplePracticeClientPortal from my phone and tried again from iPad—same thing. So I tried logging back in from my phone, but it now started displaying error message too… I attempted 5 times (back to back) and got the same result. I then waited about 15 minutes and retried with success in logging into both iPad and phone.

While ultimately the issue was resolved, it was significant enough to share with developers.

I use SimplePracticeClientPortal more than I use the website. It’s so much easier and the dashboard looks great. Face ID works great and often have no general issues.
Two things I would like to see improvements on are 1. Able to customize notifications. I often get a lot of email notifications I would like to disable. 2. Able to remove old cards saved in SimplePracticeClientPortal . They pile up and I can only add but can’t remove.

It’s a bit annoying getting constantly signed out and then the whole system crashes if you sign in sometimes. The notifications sometimes work but not well enough for me to not have minor anxiety over them. I’ve almost missed appointments because of it.

I actually think SimplePracticeClientPortal is stellar; I am rating one star in the hopes to game the system and get this comment in front of the right eyes. We need an iPad native version of SimplePracticeClientPortal . I’m not trying to be selfish; but the iPad does offer superior video quality to those that have it for video conferencing twitch their mental health providers. Center Stage being the most advantageous feature. Please, develop an iPadOS native version of SimplePracticeClientPortal , even if to start we’re just expanding the the UI to fill in the iPad’s wider resolution. You will have helped many people by doing so. Sorry to have rated a one star; the iOS app is awesome.

This wasn’t always the case, but in the last few months SimplePracticeClientPortal has been crashing whenever I open it after I have received a message, sent a message, or am in the middle of typing out a message. The structure and layout otherwise is really good, I hope they update it soon to fix these issues, as it isn’t that bad really but just very annoying and inconvenient.