Sydney Health Reviews

Sydney Health Reviews

Published by on 2025-02-16

🏷️ About: Sydney Health is an app that connects you with the care you need, when you need it. It allows you to visit with a doctor virtually, manage your health plan and medical information, track your healthcare spending, and connect with other health apps.


       


Overall Customer Experience 😎


😎 Positive experience
43.1%

🤬 Negative experience
31.6%

🫥 Neutral
25.3%

~ from Justuseapp.com NLP analysis of 369,533 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Streamlined and interactive

- Can be used at home or on-the-go

- Cute little Sydney interactive helper

- Can order scripts through the app

- Can save payment information

- Can view and print ID card

- Easy to navigate



Read 46 Customer Service Reviews 😠💢

4.8 out of 5
This app never works and always locks me out and you have to call a hotline to fix it.

Literally I’ve had to call their hotline so many times and get new passwords because even with two factor login I just get a “we encountered a problem” message and it usually only works for like one login after I wait on their hotline etc and then the next day it’s the same story. There is no ex... Show more

MOVE DASHBOARD TO ITS OWN APP!

Update-took away a star considering the dashboard does NOT update like it should. I sent an email to the SydneyAnthem email. I have stayed at 5 days of 5k steps for an extra two days despite doing over 5k today & yesterday. I login each night to sync the information. The steps update but the ba... Show more

Very dissatisfied

I am very upset by the service I received from Sydney Health! I used the “text a doctor” service, because it seemed like a great option after my 2 sons were diagnosed with bronchitis by their pediatrician, and I had developed the same symptoms. It seemed like the perfect alternative to finding a ba... Show more

Just horrible

Tried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the pr... Show more

Maybe or maybe not

When I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from ... Show more

Horrible and useless

App Doesn’t provide the most basic info like nearby pharmacies in network (defaults to 50 miles - this is hardly nearby to anything. In my area I probably have 50 pharmacies within 3-5 miles but SydneyHealth shows up with “doh we can’t find anything”) Hides basic usability items such as enter on l... Show more

BEYOND Annoying!!

You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever... Show more

Doesn’t have all the info I need

I’m not really interested in talking to SydneyHealth. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We us... Show more

Irritated and going back to a paper card.

It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next.

First, I have no interest in having a conversation with an app. There are a strictly limited number of things SydneyHealth need... Show more

It seems nice BUT…

SydneyHealth seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to SydneyHealth several days ago. I have not been able to figure out how to validate the bank account from within SydneyHealth . I gave up and ve... Show more

HSA Glitches All Day

I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded SydneyHealth and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedur... Show more

More information should be included in the app

SydneyHealth it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish SydneyHealth had everything and I didn't have to visit the full website ... Show more

Good app

So far it’s a pretty decent app. It’s nice using the health dashboard and getting little tips on health and fitness. And being rewarded for being active and healthy as well. The reason I gave it 4 starts is because there is a feature where you can speak with a doctor over video chat, but every time... Show more

Pretty handy

SydneyHealth is pretty handy and intuitive. One thing that was quite confusing early on however was we downloaded SydneyHealth as soon as we received our insurance cards in the mail (a few weeks prior to our coverage starting). It showed our insurance card in SydneyHealth and it seemed normal, h... Show more

EDIT: Very handy app that works well most of the time

I have used SydneyHealth ever since its launch, and on the whole it’s very handy. Having a digital ID on hand and quick access to my HSA details are really appreciated, and while it occasionally has some server hiccups that manifest in blank screens and errors, most of the time it has suited my ne... Show more

My impressions after first use of S/W on iPad... immature

Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard.

Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, SydneyHealth delet... Show more

Horrible App with Issues!

I am completely frustrated with the Sydney Health App. SydneyHealth downloads to my Iphone and tries to open when I click in it;however it will not open so I can login to my account. I contacted Anthem and was advised to delete SydneyHealth and reinstall it. I have installed, deleted and reinstal... Show more

App crashes when I attempt to download ID card

SydneyHealth has been buggy since I switched over to it. Today, while in the ER, I couldn’t access the card (I couldn’t find my physical card - I’ve never lost a card ever (I’m 51)) and had to call a family member to scan and send a photo of their card.

Update: just tried again and got an ... Show more

Easiest way to find in-network care

SydneyHealth is easy to navigate. I haven’t tried calling any offices to confirm they are in fact in-network; when I do, if there are inaccuracies I’ll revisit this review. One helpful category I wish SydneyHealth listed is the medical center for which each doctor works. For example, my group of ... Show more

Fantastic & User Friendly

Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes SydneyHealth kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their produ... Show more

To Anthem: Please keep Anthem app until Sydney works in iPads

Opened my Anthem app today and got a message that “Anthem Anywhere is closing down”. To continue accessing your account download Sydney Health. There was even a link to download. BUT, it took me to the Apple App Store where there is no iPad version.

So, if I understand what they’re saying, ... Show more

A Broken App, Shouldn’t Be on App Store

It’s remarkable that an inoperable app is on SydneyHealth Store and available for download. Sort SydneyHealth’s reviews for most recent and it’s just a continuous list of one star reviews (can’t give a zero star rating). So, SydneyHealth should be removed from SydneyHealth store, some “knowle... Show more

Start out Failure

with the start of the new year, i was updating my cards. 1 - Received an email saying that i would not get a physical card. i had to print one out from the site. 2- Downloaded the new app and tried to log in. I was told my plan does not work with SydneyHealth . You will have to manage everything o... Show more

Slow and Cumbersome

So far all I’ve used this new Sydney app for is the Price a Medication feature and I’m not impressed. Much of the time it doesn’t work, and when it does work it only loads a couple of pharmacies in the results. To add more pharmacies to the list to compare them, you have to search, which takes a ve... Show more

New User Nee Member to Anthem

Well the most scariest part of healthcare is switching to a new insurance. I have downloaded SydneyHealth completed registration in its entirety and I continue to have many issues with it. I need to switch PCP and I got an SSO login failed. Not sure if these apps are layered to continuous re-regis... Show more

No way the 5-star reviews are legit

Someone referred to SydneyHealth’s 5-star reviews as “astroturfing.” I wasn’t familiar with the term, the definition seems very applicable to SydneyHealth. There is no way SydneyHealth could have received so many legitimate 5-star ratings right out of the gate (many of which were curiously group... Show more

Not useful at all

First of all SydneyHealth is not available for iPad. Why?
Second, when I search for providers I get a blank page. In the past with your Anthem app had providers listed as in network who were out of network. Why? There is no breakdown anywhere that tells me what services I can get. For example-... Show more

Good for managing coverage but doesn’t connect to Health App

Anthem/Blue cross offers incentives to be healthy and active through SydneyHealth. I have an Apple Watch and use the health app and it won’t sync my data. I have installed and reinstalled SydneyHealth several times. Clicking on app support doesn’t really help - just takes you to the help section ... Show more

Seems Fine

I saw a lot of 1 star reviews with some serious hate for SydneyHealth which made me nervous. The old app I was using is gone and a message popped up saying I had to switch to this one, which is the only issue I had at all. Once I downloaded it, things worked at least as good as before and I was ab... Show more

So much better!!!

Really great job! This is WAY better than the old Empire BCBS app! Consolidating the BCBSs under one app is a great move - easier for patients, and it's easier and more efficient for you to provide a unified user experience! It's snappy, visually appealing, easy to use and to navigate. Sydney is st... Show more

A fantastic leap forward!!

Finally a health plan company that is trying to reinvent with the customer in mind. What I really like is the navigation free approach. Rather than having to wade through endless navigation I get to just type what I want and it brings the information to me in a clean and user friendly way. This is ... Show more

All my relevant health information in one app!

Awesome app with all my information in one app - from “Claims (both doctor and pharmacy)” to “membership ID card” to “Find a doctor”, etc.
Very easy to navigate. I asked a question about finding my Id Card, and it pulled that information for me instead of me manually navigating through SydneyHea... Show more

Definite improvement over the last app

This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do ... Show more

Totally blown away...5 stars!

As a member using both the old app ... and now the new version renamed “Sydney” it is hard to really make a comparison. Everything is just sooo muuuuch beettter. Sydney looks cool, the speed to show screens is better, and the new features are great. I can’t wait to see what comes next. Super improv... Show more

Frustrated
2025-03-28

This app is HORRIBLE! I spent TWO hours on the phone just to get signed in. Everything is difficult to get to. Nothing is easy to maneuver. I hate it! I used to use MyChart and it was great. This is AWFUL!

Elsie
2023-07-04

Anthem RX mail order told me I had to clear an "excessive" co-pay before they could process my order. The Anthem RX website kept sending me to Sydney but Sydney AI could not figure out what I needed and kept sending me in circles. Finally got a computer representative who told me she couldn't help... Show more

Sherri Huckaby
2023-02-07

The Sydney app is the worst app for health care rewards! The fall of 2022 I had all my health assessments and my health physical done, so I put in for my reward. First of all, the rewards page would not come up. And the app kicks you out constantly on health assessments, on rewards page, etc. a cowo... Show more

Plame
2022-12-10

Sydney Health App has been very unsatisfactory all the times I've used it: so far any question I've asked the "bot" is one it can't seem to answer - even what would seem to be fairly simple questions regarding coverage/referrals etc. It seems that unless you keep your questions VERY basic - you're l... Show more

Samantha Lynn Elswick
2022-11-17

I used to love the Sydney App but now it's useless. Since the most recent update I can't view medical claims or print my EOBs Do they plan to fix this?

Justin Schwarz
2022-06-07

Absolutely crap!

Rob
2022-05-15

Went through the entire process of setting up the account, answering the questions the bot asked to link me to a physician, paid the $39… Then the physician asked what brought me there, provided a link that didn’t work, and immediately kicked me out of the chat. Paid $39 for 2 minutes and absolutely... Show more

Regiane Clipperton
2022-04-22

App dosen't work.. Time of the visit i log in to start visit and nothing happened. After 5 minutes I received a message that says "sorry you missed your appointment please reschedule" I will for sure never schedule a virtual appointment again ...

Lauren
2022-02-14

Does not work with my insurance, and I sat on the waiting room screen multiple times for over twenty minutes after claiming that there was 0-1 minute wait time and or "available now." On top of that the one time I was in touch with a provider on the phone, I was not permitted to be helped for what I... Show more

Lina Sorenson
2022-01-03

Sydney Health App is useless! Thank goodness it came for free with my healthcare provider (Anthem/Emblem) and I'll just delete it from my phone. I agree with what this Lynn Patten said above. There's a general problem with false advertising regarding what the plan you're being pitched telling you ... Show more

Kerry Jay
2021-12-28

A useless app. Wasted money.

Lynn Patten
2021-03-03

Sydney Health is an absolutely unsatisfying and despicable organization and I am shock Anthem is affiliated with them. I have trouble with the app and the representatives who are outsourced overseas and barely speak English. I do not recommend this company at all and Health Insurance Marketplace s... Show more



Is Sydney Health Safe? 🙏

Yes. Sydney Health is very safe to use. This is based on our NLP (Natural language processing) analysis of over 369,533 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Sydney Health Is 57.6/100.

Safety Analysis

87.5% of users say app is Safe 👍
87.5%

11.0% of users have Some Concerns ⚠️
11.0%

1.4% of users say app is Risky 🚨
1.4%


Is Sydney Health Legit? 💯

Yes. Sydney Health is a totally legit app. This conclusion was arrived at by running over 369,533 Sydney Health User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Sydney Health Is 91.5/100..

🔏 Privacy & Data Safety

Sydney Health collected the following data from you:

  • Data Used to Track You:
    • Location
  • Data Not Linked to You:
    • Location

How was your experience with Sydney Health? Post a Review




Features

- Symptom checker: Check your symptoms for free and get recommendations for next steps.

- Virtual care: Chat with a board-certified doctor for no or low cost, depending on your plan. Doctors can assess hundreds of conditions, handle routine care visits, order prescriptions and refills, order labs, and schedule follow-ups.

- Video visits: Connect with a doctor through a video visit.

- Health plan management: Manage your health, dental, and vision plans, view medical claims, access your ID card, and receive important details about your health plan benefits.

- Healthcare spending tracker: Track your healthcare spending and find doctors and facilities in your plan’s network.

- Integration with other health apps: Connect with other health apps such as Apple Health.

- Interactive chat: Ask questions in real time through an interactive chat.

  Contact Support
Developer:
Anthem, Inc


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