MyChart app not working? crashes or has problems?

MyChart Status


I have a problem with MyChart

Are you having issues? Select the issue you are having below and provide feedback to MyChart.




⚠️ Most reported problems ⚠️

Not working
34.1%

Login
25.9%

Connection
16.0%

Crashes
9.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MyChart Problems 😠👌🔥

- I just read on the website that I can now link my 2 charts together so I cannot figure out how to "LINK" both of MYCHARTS

- Our new pediatrician’s office doesn’t use this app

- I already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app

- It isn’t user friendly at all and kept asking me the same questions over and over

- Getting a copy of bills to submit to secondary insurance is impossible to get

- Having to call so they print it off before I can see it in the program is ridiculous

- Half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided

  70 Reported Issues: 😵🆘🛟🚨📢

Jim Kidd
2024-10-30

Unable to open "messages" in MyChart.

Barry Phillips
2024-04-04

My name is Barry Phillips DOB:10/19/1951. I had an EKG on 4/6/24 but can’t find the results anywhere on My Chart. even under Test Results. Can you assist me find my EKG results on My Chart?

JACK W STAPLES
2024-03-02

Won't send my messages

Janet Monsen-Daniels
2024-02-12

My option to message my doctor is no longer available. When I tap “send message” I see 2 companies: 1) PeaceHealth (which is my PCP), and 2) OptumCare West. If I tap OptumCare West, I have 2 options 1)ask a question, or 2) ask a customer service question. I used to have those same options with PeaceHealth. Now there is no option for asking my provider a question. Instead, the only option is “schedule an appointment.” Is there a way you can add back in a way to message my PeaceHealth providers? This is something that’s pretty vital to my care. Thank you. Janet Monsen-Daniels

Sandi Denice
2024-01-02

How do I delete old insurance from coverage details

Bryan Romine
2023-12-27

unable to view test results or request prescription refills

Rebecca Banks
2023-12-12

I can log in with no trouble. However, then I can not review labs, or send messages to my providers.

Iva June McConnell
2023-11-29

I can log in but once logged in my chart will not respond. I was trying to access test results and it will not respond to any inquiries.

Michael McLane
2023-11-24

Trying to link two accounts and when I am asked to "log in" to the second account I enter the proper credentials but get an error message and fail to link the two accounts. The original account is in MyChartPlus (Hartford Healthcare under the user name "MJMcLane" Trying to like the information there to Buffalo Medical Group under the user name "M.mclane". My credentials let me log into EITHER site individually so I know they are good. When I try to LINK the Hartford page to the Buffalo page an error prohibits it.

Gareth M Pritchard
2023-11-10

Health Summary entered into MyChart online is not appearing in the app

Margaret Elaine Jones
2023-11-08

I have tried since yesterday to get into my MyChart account. Instead of it sending me a code to get in, it's saying about me needing to try again later???? What is with that?

Colleen Camp
2023-11-03

- Display of upcoming appointments are a bit confusing (at first glance) because of 2 sets of "divider" lines and symbols. - When multiple upcoming appts. are displayed it momentarily looks like appt information belongs to one of the other providers. Kindly view issue to see what I mean... I suggest a fix by eliminating one set of the 2 different types of divider lines per provider information

Pam Seator
2023-10-25

I have been getting numerous messages recently telling me to check in for appointments I do not have and to review information that I do not have since I have not had recent appointments or labs. I assume these are for someone else though I am the only person connected to my email. Someone allowed permission for me to see her results and but I don’t know why this would be giving me notifications.

Antonette
2023-09-27

Constantly receiving an error has occurred on the server when I try to access my medication and messages.

R
2023-09-06

mychart messaging isnt working on my laptop, leading me to a 500 server error and I have to try to enter it twice through the app in order to get through, shows me another error first time.

Joe Vegher
2023-08-09

MyChart sign-in page will not load on all three of my devices (iPad, iPhone and iMac). Another institution's MyChart will load on same computer. No problem with any other websites. Deleted MyChart app from phone and downloaded another MyChart App from the App Store and still the same problem exists.

Leora Gray
2023-07-24

I keep getting "error, try later" message when I click on messages

Linda Lewis
2023-07-13

I have tried numerous times since 1045 am to log into my chart for Allegheny Hospital I am using iPhone have rebooted turned off my phone Not receiving code to complete verification process!!!

Roger Gefvert
2023-07-09

HealthPartners Regions Hospital does not show up in the selection menu. How to fix?

Stephen Marschall
2023-07-07

Tried to send a message. Typed in text but when I tried to send it, nothing happened. Tried three times, same result. This happened on 6 and 7 July. My message was stored as a "Draft", three times.

Patricia Walker
2023-06-28

Can't retrieve my messages or medication

Amy Bentley
2023-06-22

I get emails saying I have new messages and test results. Go to the tabs and these are not there

Mary Atkinson
2023-06-01

Several problems: I keep getting emails and texts that I have a new message in my chart, only to discover that it's the message I wrote and supposedly SENT! I don't know if my messages are going through, I am not getting appropriate responses.

Mary Atkinson
2023-06-01

Several problems: I keep getting emails and texts that I have a new message in my chart, only to discover that it's the message I wrote and supposedly SENT! I don't know if my messages are going through, I am not getting appropriate responses.

Ann Brennan
2023-05-17

I received an email that I had an appt. on5/22/23. No doctor, time or address was given. I have no such appointment. It is impossible to get a hold of you. You are a very unfriendly group

John Hau
2023-04-22

Nothing loads

Joan Johnsen
2023-04-21

Face ID not working. Worked previously

Linda Lewis
2023-04-05

Hi Allegheny General Hospital is going to two step verification trying to get ahead before 4/12/23 when it starts. I updated info . It keeps telling me invalid phone number. Recently We removed land line only cell to reach us. Not technical person here .Please advise thank you for your help. Thanks

Susan Gerbino
2023-04-03

I Can Log onto my account, but I can not view, Upcoming & past Appointments, inbox& sent messages, Test results and Medications. I can not open any of them?.

Kathryn Paley
2023-03-25

I can see on my -mail, I have two messages from UHS My Chart. Messages do not appear under test results? Never had this problem before.

Showing 1-30 of 70

Have a Problem with MyChart? Report Issue




Common MyChart Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Epic, developers of MyChart.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit MyChart Website

Privacy Policy: https://www.epic.com/about/privacypolicies#mobile-policy-patient

Developer: Epic Systems Corporation


58.33% Contact Match

Developer: Central Ohio Primary Care

E-Mail: [email protected]

Website: 🌍 Visit COPC MyChart Website



About this app

this app puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into this app. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in this app.  Note that what you can see and do within the this app app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software.  For more information about this app’s features or to find a healthcare organization that offers this app, visit app. com.  To sign up for an account, download MyChart and search for your healthcare organization or go to your healthcare organization’s this app website.  Then, make sure you have push notifications enabled to receive updates on your device when new information is available in this app.  To access this app, you must create an account with your healthcare organization.  If you have questions about what’s available, contact your healthcare organization.  You can check whether push notifications are enabled under the Account Settings within MyChart .  Select features are also available on Apple Watch.  After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your this app username and password each time.  Have feedback about MyChart ?  Email us at mychartsupport@epic. com.