Dexcom G7 app not working? crashes or has problems?

Dexcom G7 Status
I have a problem with Dexcom G7

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49 User reports:
App has problems
 User reports 49

⚠️ Most reported problems ⚠️
Crashes
34.5%

Not working
30.9%

Connection
18.2%

Something else
10.9%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
H
Halph:

Dexcom g7 app not Woking

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solution
D
Diane Steed:

Can you scan your sensor

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solution
G
G7 App Doesn't Work On My Phone:

Don't work G7 app

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solution
K
Kattrina:

App crashing

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solution
D
Debby:

App won't't stay open. It looks like it will open then quickly goes back to app menu screen.

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solution
N
Norman Konichek:

G7 just flashing

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solution

📋 6 Reported Issues:

J
Joshua 2025-04-15

account freezes at legal page

J
Jacob Maurer 2025-02-05

The iOS App refuses to stay paired with the sensor.

R
Roger C 2023-12-25

Same issues. iPhone G7app not responding. Very slow to load app on iPhone.

C
Craig 2023-07-15

Cannot log in on iPhone app. Tried both email and phone number as username. Deleted, reinstalled 3 times same issue

⚠️ Troubleshoot | Report Issue ⚠️
B
Bonnie M Asa 2023-06-23

My G7 keeps disconnecting and sending alerts to my phone saying no connection or connection lost. I am not 20 feet from my phone, I'm holding it. This happens at least 8-10 times a day. I have turned my blue tooth on and off. This usually resolves it, but this is not convenient. Is there anything else I can do to resolve this.

T
Tony Hartrich 2023-06-06

Unable to get my G7 android app to connect to Dexcom Server on my Samsung Galaxy S21 Ultra 5G. G6 app worked beautifully. This update sucks so far. Called technical support. They are sending me out a courtesy reader, which is good, but provides me overall with less functionality than I enjoyed with the G6/Clarity setup. When will this issue be fixed. I gave up the Libre for Dexcom thinking that you made a better product. Was I wrong?

Showing 1-6 of 6 reported issues:

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Common Dexcom G7 Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Dexcom G7 iPhone Issues and Solutions

  2. Dexcom G7 Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: appsupport@dexcom.com

Website: 🌍 Visit Dexcom G7 Website

Privacy Policy: http://www.dexcom.com/privacy-policy

Developer: Dexcom




‼️ Outages Happening Right Now

  • Apr 27, 2025, 12:47 PM

    a user from Woodstock, Canada reported problems with Dexcom G7 : Crashes

  • Apr 19, 2025, 09:16 PM

    a user from Smyrna, United States reported problems with Dexcom G7 : Login

  • Apr 15, 2025, 07:45 PM

    a user from Clarksville, United States reported problems with Dexcom G7 : Account

  • Apr 08, 2025, 12:54 AM

    a user from Westerville, United States reported problems with Dexcom G7 : Not working

  • Apr 05, 2025, 09:38 AM

    a user from Albury, Australia reported problems with Dexcom G7 : Crashes

  • Mar 13, 2025, 11:20 AM

    a user from Sydney, Australia reported problems with Dexcom G7 : Crashes

  • Mar 13, 2025, 03:23 AM

    a user from Atlanta, United States reported problems with Dexcom G7 : Not working

  • Mar 10, 2025, 07:16 PM

    a user from Killeen, United States reported problems with Dexcom G7 : Not working

  • Mar 07, 2025, 07:43 PM

    a user from Seattle, United States reported problems with Dexcom G7 : Crashes

  • Mar 01, 2025, 03:02 PM

    a user from Sarasota, United States reported problems with Dexcom G7 : Connection

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