Banfield Pet Hospital Reviews

by Fjf Go Jyihfh

Not only can I not login on the computer for this program but I’m having the same issue logging in on BanfieldPetHospital for the iPhone. It wants me to create a new password because new features were added, which I don’t understand why I have to change my password for that. I tried creating a new password but it keeps giving me an error message saying the password I created didn’t work and to try another password. I did just that like 10 times and nothing. I contacted customer service about the issue but still received no response and it’s been nearly a week since I emailed them. Poor customer service and poor application access. What’s the point of having BanfieldPetHospital if it never works regardless of how one accessed it.

by Rawdoi

This review isn’t about Banfield Pet Hospital or their service, but their app. Every time I try to login, I have to reset my password because for some reason, my passwords aren’t “saved” in their system. First, every time I try to log in with my current password, it would say “wrong password”. Second, the fingerprint or facial recognition for login doesn’t work even though after every time I create a new password, it would ask me if I’d like to use this feature. And yes, I register this feature every single time. But after a week or so, the new password either won’t log me in or the fingerprint/facial recognition feature doesn’t work. When I try resetting my password, it says my email address is not registered any accounts. However, when I search my email address through the Client ID portal, it says my email address is already registered with an account. WHAT IS THIS? Seriously? I’ve never seen such a contradictory flaw in an app. Especially when my pet is sick. I’m paying close to $500 a year for the OWP that offers free online consultations. To seek help from a veterinarian about my pet’s symptoms. Yet, I have to go through so many obstacles to do so. My pet isn’t feeling well right now and I can’t do anything about it. Literally nothing because of this fatal flaw. I’m hugely disappointed. BanfieldPetHospital needs serious reprogramming. It’s putting a lot of stress of us and putting my pet’s life at risk.

by 🤬😑😑🤬

Issues with app.
It will often times not load at all.
When it does load it often has problems logging in.
When it does log you in, and you go to your pets records, it will again(often) not load their records.
When trying to schedule a visit it will not let you select an in person visit, drop off only, which is already annoying, but that brings me to the service side of things.
Scheduled my cat for a morning appointment arrived a few minutes early/on time. Took cat and me back to one of their rooms just to verify what I had already told both BanfieldPetHospital and the receptionist ( He was just there for vaccinations. Healthy. Etc.) Then told me that he would be ready for pickup between noon and 1:00pm, and that they’d call me. No call by 1:00, so I call them and he’s not been seen by the vet. Apparently the vet’s gone to lunch. Asked when my cat would be ready and was now told after 3:00 pm, probably.
Why does it take seven hours to give a cat two shots? Why did BanfieldPetHospital allow me to schedule a morning visit, if they can’t see him until the afternoon?
.My cat’s sitting in a cage in the back of their office for hours and hours longer than he needed to. That’s stressful for a cat.
I’m not impressed and not happy.

by BDGR1986

Another app update-and it wants me to reset my password AGAIN. Why should an app update need me to get a new password. Also, I can’t even do that because the link it forces you to just says the server isn’t responding so I cannot get into my Banfield account at all currently. Outside of this, BanfieldPetHospital is SO slow. Booking an online appointment they always call and say they don’t have that time/date so what is even the point of this feature.

With this new app version you can no longer see when vaccinations are due and I can only see pets last three visits. Other features also seem to be missing like my pet’s medications. Previous version of app was also slow but had much more useful information. This new version is slow too, takes forever to load something or try to schedule an appointment. Most of the reviews over the last 6+ months are 1 Star!

by HannyIII

The Banfield wellness plan is a great plan to have. With that being said, everything else about it is pretty trash. First of all BanfieldPetHospital is not easy to use and the mobile website is even worse. Specifically when it comes to payment.

For starters they only let you sign up for auto pay. Which isn’t so bad until you can’t make a payment or there is an issue with billing and the they charge you a TWENTY DOLLAR late fee. To put that into perspective that is a little less than half of what my plan costs and if I chose not to get the heart warm pill and only had the basic plan that 20 dollar late fee would be 2/3 the cost of the monthly bill.

Now this wouldn’t be an issue if you could just sign on and pay the bill before the due date. But it’s not that simple. 1) They don’t have any notification reminders of this being due and oh wait I forgot 2) you can’t even pay your bill on BanfieldPetHospital ?! And 3) to pay your bill early online you have to go through sign in, account, manage payment, than scroll down until you find the make a payment option, than it redirects you to another site and makes you put in your card information again.

Overall the process is not user friendly and to me its pretty obvious that it’s a good way for them to make an extra 20 bucks for late fees a month.

by KingLiontruth

This may not be true of every location, however the Traders Point store in Indianapolis’ staff hung up on me after leaving me on hold for several minutes. All the while knowing my dog is at home unable to walk. So, I went in to chat with a Vet and all they did was tell me exactly what they could not do. They vet with whom I was chatting left a note and then FINALLY a manager was able locate the medication and manually bring it to this store. Why no human person could have said that to me and me having to turn to the chat feature to get someone to show me some respect after being hung up on, God only knows. I pay for my plan every month, BanfieldPetHospital never stores my password and never logs in using FaceID because it has not been updated in years. At least the staff treated me well, until my dachshund’s last nail trim which they decided to skip every other nail. Thank he incompetence at this office is staggering. BanfieldPetHospital cannot make up for that.

by FLCorgiMom

I loved BanfieldPetHospital so much. You could see so much. Biggest thing was you could see (and screenshot and send to your groomer/boarding place) all their pupdated shots. You could see what’s going to expire and when. Now you see nothing. My FAVORITE thing of seeing their weight from when they were 8 weeks old until current IS GONE. Which makes seeing my dogs weight loss progress (not only gone) but harder to track. I not the person who doesn’t ever do updates on my phone.. I do them happily. BUT I have never wish so much before that my auto updates were turned off.
I’m so disappointed Banfield. I actually just recommended another corgi new to the area to you- mainly of course because one of your vets - but also because of BanfieldPetHospital.
I decided to write a review PRAYING you would fix this. Please, bring back the old version. Or at least bring back all the items that were available to us and keep your new format.
Ugh... I have no reason to even use BanfieldPetHospital now

by Csfrost1986

One of the primary reasons I was initially interested in Banfield and their OWP a few months ago was that they (supposedly) offered a nice app for managing my pet’s health data and accessing payment info. Right away I realized BanfieldPetHospital was buggy- images wouldn’t load, BanfieldPetHospital would crash, etc. I hadn’t logged in for a while but needed to change my payment info. Tried to log in today to do so, but I couldn’t even get past the login screen even though I knew my info was correct. Was told to reset my password in order to enjoy the ‘new Banfield’ experience. Created and carefully entered a new password several times and each time was told I was using incorrect login credentials. Had to call customer support and they had to delete my user account and have me re-enroll, but they said their would be a delay before I could do so. Several hours later finally got into my account after completely re-enrolling, but everything loads so slow it took forever to accomplish anything. Terrible user experience and a huge waste of time. When I could finally get to the payment area I just went ahead and paid off the remaining balance on my account and turned off auto-renew. The vet services might be fine, but I hate BanfieldPetHospital and Banfield’s website and will never purchase an OWP again.

by Thuggish Nuggets

Takes forever to load, filters for In-Room just flat out don’t work with “Next Available” searches even though it shows it as selected, the results returned are for Drop-Off.

Selecting a time is super annoying, the collection/scroll views containing the selectable time slots keeps resetting its contentOffset.x on “did end” decelerating, guessing there’s a some cruft in the delegate method handler there that incorrectly setting the contentOffset for a false positive on an edge case condition.

All the Banfield locations are swamped with calls in my area, probably because the scheduler isn’t working and they just want to make sure they’re getting the correct appointment type/time/etc down on the books.

Requests are still slow af, BanfieldPetHospital appears to still be using a single threaded network request system where any pending requests on any other screen block new requests until completion or timeout.

Not everything is as slow as it used to be, I will give them that. There have been some improvements. It used to take MINUTES to load the pet images and the home screen, now it takes about a minute at the maximum. Still slow af, but better than it was.

by SouthernGirl81

BanfieldPetHospital can be very useful, but it crashes often. If you close BanfieldPetHospital for any reason, it immediately logs you out. It may have a fingerprint recognition to enable, but for any newer iOS devices using face recognition that's not very useful. The “remember me” box is just as pointless if it doesn’t log me on and remember my password.

I logged in, left BanfieldPetHospital for about 30 seconds to confirm an appointment time wouldn’t clash with another in my calendar. In that short amount of time, it logged me out and I had to start over. I understand maybe logging someone out for security reasons, but even my bank will give me a one or two minute window if I close BanfieldPetHospital and go right back in. BanfieldPetHospital has great potential but I think it could use a few changes and improvements.

by MusicalHigh

Two weeks ago my cat got the sniffles and I scheduled an appointment using BanfieldPetHospital . It told me the next few appointments available at my location, I selected one, it told me it was scheduled and even added it to my calendar. Before the appointment rolled around she seemed much better so I went on BanfieldPetHospital to see if I could cancel the appointment. It said there were no scheduled appointments.
This week she started having symptoms so I went through the scheduling process again, making sure it said I was done and it was automatically put on my calendar. I checked the next day and it said no appointments were scheduled. I called Banfield and they had no record of her appointment and didn’t seem at all concerned that BanfieldPetHospital wasn’t working. I would not have been happy if I had shown up and was turned away.

by Fantasialynn

I preferred the older more colorful version that was actually easier to use. I absolutely hate the appointment scheduler now as it is too limited and won’t let me set up a drop off and keeps showing me that my vet is booked up for the next few months. That is just ridiculous and makes me want to throw my phone across the room. I have been using Banfield for almost 20 years and my dog has bladder stones and the only vet I want to see is his regular vet Dr. Dolese in Sterling VA. I’m not going around all over the place to just any Banfield doctor, not for an ongoing issue. It would be better to let us choose our appointments by doctor over a range of days and let us choose drop off or in room. 99% of the time I have to do drop off anyway. I REALLY don’t like an app making decisions for me.

by ClarityWorks

Noticed that several reviews were for the service received, not BanfieldPetHospital . THIS review is only for BanfieldPetHospital .

I recommend it, and I’m looking forward to seeing how it evolves. It’s an immature app, still. Beyond the “viable release;” still several features away from being complete. BanfieldPetHospital is best viewed as a way to view past appts, past medications, and to make appointments.
With four pets, this is handy.

For developer and product manager: these are what I notice. Some are low-hanging fruit that would immediately enhance customer experience.
1. I can’t see the appointments I have scheduled in the future.
2. Asks to send notifications, yet provides no information about what notifications I’ll receive. No option to select notifications.
3. Does not integrate with the website; I have to log on again.
4. No way to indicate that an animal is no longer part of the household, although I can hide a pet from the dashboard view.
5. #1 and 4 tell me that BanfieldPetHospital isn’t fully integrated with the clinic’s medical records, which would be a valuable feature.

by Wesie-bear

I love BanfieldPetHospital . I love being able to see what my pet is due for and when it’s due and being able to request appointments and keep notes on my pet; however, I think what would make BanfieldPetHospital better is to allow clients to see their vaccine history. So not only will they see when their pet is due but they’ll also be able to see when the vaccine was administered. That would limit calls to Banfield Pet Hospitals to allow them to answer more urgent calls faster than if they’re having to fax vaccine records, give verbals to groomeries or other hospitals, and clients. When this happens, I will gladly change my rating to a 5 star. It deserves it, we just need to fix this minor issue.

by Scottvhart

I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using BanfieldPetHospital. If you are in need of a veterinarian hospital, consider Banfield.

by Spaceplanner

I see a lot of people stating that Bandfield is a subsidiary of Pet Smart. Well, it’s not. Banfield is owned by Mars. It is just convenient to rent a retail space inside a pet store.

I have been a customer for 14 years now in 2 different states. Banfield may not be for everyone, I find it convenient and have had 4 pets enrolled at a time.

Do I have a preference for doctors, of course, I do. You can tell whose is just looking at numbers and who is in the profession for the animals. Just recently moved to a different town and made an appointment for one of my fur babies and was delighted with the veterinarian and her staff.

by Batflepuff

It just makes it super easy to take care of our little fur babies. Banfield has never done me wrong and I know I can trust them with my fur baby at any location really because you can tell that they have a thorough hiring process so they only get the most friendly and best people for the job. Would recommend for anyone who hasn’t try it and also to check out the pet plans. The pet plans are a great way to make sure you fur baby is always taken care of at an affordable price.

by Juni.guerrero

I’ve always enjoyed going to Banfield pet hospital for my dogs because they also get groomed and do the dog day care and hotel, events etc. so out of that convenience I started the clinic. We’ve now been going 4+ years for my two dogs and my cat.

They have since made some super useful updates that I LOVE. 1) online booking - this is MAJOR for me. My schedule often interfere with reaching many places during regular hours. 2) notifications - reminders are the best! 3) access to all records in real-time like vaccine info etc. this was surprisingly helpful when I took them to an event at Petco and was asked for proof of vaccines (which who carries that on them at all times) fortunately we were able to pull up app and provide required info and get on with our day!

My location - Crystal Lake IL - is amazing. Super kind and loving staff! Thanks Banfield I’m Crystal Lake IL!!

by MarcyThayer

Dr Wray and her team at Banfield North Ridge Are amazing. They care about your pet as if it was their own . We called due to our girl having a serious cough and she was able to be seen right away even though they had a full schedule . They took xrays and treated her so well . As a fur mom, I was so anxious and nervous of something very serious but they kept in contact the whole time and assured me everything is going to be ok and she will have a positive recovery . We will officially be switching to Dr. Wray and her team. Thank you north ridge for taking such awesome care of my fur child .

by Flowerchild1989

My pup had his first tooth extraction(s) which sent my anxiety through the roof as I waited by the phone at work for a doctor to call. I received frequent updates and constant reassurance on Yoshi’s wellbeing. Yoshi and I appreciate the thorough, caring and empathetic staff at Banfield - Clifton Park.

Thank you so much for taking the time to answer all of my questions, address each and every concern and most of all caring for Yoshi with patience and kindness. He can be a bit grumpy, but I trust in due time, he will shower you all with his kisses for all that you’ve done. Thank you all for all that you do. We look forward to a lifelong partnership with the team at Banfield- Clifton Park.

by Angrymonkeymermaid

For some reason if you dont log in to BanfieldPetHospital often (once a month about) BanfieldPetHospital wont let you log in. BanfieldPetHospital constantly says the password is incorrect, even though it isn't. Then if you redo your password, it still wont let you log in with your new password. I have this issue every time I need to go into BanfieldPetHospital to check my pets appointments or info, which is about every 5 months. I completely hate BanfieldPetHospital! I am never able to check my pets info and end up having to call the vet instead. Which is a pain because you always get that one receptionist who never lets the vet know what information u need. I end up having to call all day or all week. If BanfieldPetHospital worked better than i wouldn't have this issue.

by Alib0929

I’m pretty tech savvy and i find BanfieldPetHospital very hard to use. First i hate that you have to constantly log in after you’ve opted to stay logged in. Also, when booking appointments it’s confusing. You can’t just select a hospital and a day it pulls up other hospitals in the area and basically forces you only book on the next available appointment even if you have a specific day in mind. It said there was no appointment available for my specific day but when i called they had many options. I like that i can see medical records but as far as the update is concerned it’s not helpful. Trying to do too many things and not simple.

by Techteach2022

I have had BanfieldPetHospital since I got my puppy three years ago and this most recent update is not good. It’s appears to be only good to see past visits and to make appointments. I liked that the vaccines records were in the old app easy to find in the event that I needed to pull them because she was getting groomed at somewhere new. Now when I go to look for her vaccines I have to go through every appointment she has ever had. Bring back some of the simplicity of BanfieldPetHospital . Change how it looks fine but don’t change the important stuff. Not happy with the update.

by DoubleDomtendre

I used to be able to pull up a summary view of vaccine history for my dogs that I used to check to make sure they were up to date. I also used it as a reference for groomers, daycares, and boarding facilities who need proof of vaccinations. The new app is slick and all, but that summary view was the single most valuable feature for me. Now I have to go back to remembering to get a print out of vaccine history or open each record in the timeline one by one and I’m not sure what the logic is in the new app for how far back that timeline goes.

by JEANandlibby

Banfield has provided excellent care and medical plan for my senior dog. Now my new pup has turned 2 and the care and plan is excellent. As for BanfieldPetHospital , it is fine for me to check things but one thing is missing (unless I haven’t found it). Because my gal is a therapy dog, she needs to present paperwork concerning rabies and fecal testing. I wish there would be a page that shows due dates for everything not just what is needed at the next appointment—in other words, a page like the top sheet that I get to take home after an appointment that includes regular inoculations and tastings.

by Nope Nope Noooope

I rarely write reviews but BanfieldPetHospital has come a long way, adding 24/7 vet chat and making the appointment process 100% online (previously they’d have to call you back to confirm) and ability to easily add to the appointment to your calendar.

So clearly the powers that be at Banfield have decided that investing in mobile (and web) is a priority and have hired a solid app dev team/shop. Well done!

One small bug: image uploads in the vet chat doesn’t work (ios 13.1.2 on iphone 11 pro), but email workaround does the trick.

by Ms.katiee

I have been taking my pets to Banfield for at least 5 years. When I found out about their app, it made my life a lot easier. I was able to request an appointment, check my pet's lab work results, view her medical history, and so much more. The only problem I have is appointment setting. You are able to request, but it isn't guaranteed. I feel they should display only available times and dates. Minor fix. I still highly recommend BanfieldPetHospital.

by DogMomMissy

Our vet is amazing! I took them to Banfield when it was at Petsmart, and love the new office. They have been so welcoming, fantastic and caring with both my fur babies. Their Optimum Wellness Plan is a MUST for any pet owner. I am so happy with it. 24/7 vet chat, routine vaccines, unlimited office visits. It has truly helped us! BanfieldPetHospital is wonderful. Schedule your visits, vet chat, and keep up to date with your pets records. It’s easy to pull up your pets records for the Groomers. It has it’s own section just for that. Fantastic! 💕💕💕🐾🐾🐾 5 PAWS ALL THE WAY!

by McRaynor

The concept of BanfieldPetHospital is a great one but I’ve never been able to complete a task using it. I’m either logged out, submissions get stuck in process, I can’t log in, or BanfieldPetHospital just shuts down. I’ve tried scheduling appointments through BanfieldPetHospital several times and have never been successful. More time was wasted attempting to use BanfieldPetHospital than it would have taken to call. I can’t rely on using the vaccine record feature because BanfieldPetHospital is so unpredictable. BanfieldPetHospital could be so convenient if it would work properly.