Banfield Pet Hospital Reviews

Banfield Pet Hospital Reviews

Published by on 2020-12-22

The Banfield Pet Hospital app gives you easy access to your pet’s profile
along with helpful tools and advice right at your fingertips! ----- Vet Chat
24/7 Support Pet health concerns? Live chat with a real vet -- anytime,
anywhere. Mobile Appointment Scheduling In-app scheduling make...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Banfield Pet Hospital Reviews


  • By

    Banfield

    I see a lot of people stating that Bandfield is a subsidiary of Pet Smart. Well, it’s not. Banfield is owned by Mars. It is just convenient to rent a retail space inside a pet store. I have been a customer for 14 years now in 2 different states. Banfield may not be for everyone, I find it convenient and have had 4 pets enrolled at a time. Do I have a preference for doctors, of course, I do. You can tell whose is just looking at numbers and who is in the profession for the animals. Just recently moved to a different town and made an appointment for one of my fur babies and was delighted with the veterinarian and her staff.


  • By

    New version got rid of every reason it was great

    I loved this app so much. You could see so much. Biggest thing was you could see (and screenshot and send to your groomer/boarding place) all their pupdated shots. You could see what’s going to expire and when. Now you see nothing. My FAVORITE thing of seeing their weight from when they were 8 weeks old until current IS GONE. Which makes seeing my dogs weight loss progress (not only gone) but harder to track. I not the person who doesn’t ever do updates on my phone.. I do them happily. BUT I have never wish so much before that my auto updates were turned off. I’m so disappointed Banfield. I actually just recommended another corgi new to the area to you- mainly of course because one of your vets - but also because of this app. I decided to write a review PRAYING you would fix this. Please, bring back the old version. Or at least bring back all the items that were available to us and keep your new format. Ugh... I have no reason to even use this app now


  • By

    5 stars x 2

    I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using this app. If you are in need of a veterinarian hospital, consider Banfield.


  • By

    SO EFFING SLOW

    Sitting here wasting my life away waiting on this app to load things me want to bash my head against a wall. Please pay your server team and increase their budget so you can get more servers and a decent load balancer because this is absolutely awful. Your mobile devs need to come up with at LEAST a rudimentary photo caching system because downloading full resolution images every time you visit the application’s home screen is wasteful and slow, making the pet photo feature practically worthless, which is a shame. Tapping on a pet to see their info takes several MINUTES to load, if it loads at all. Same with photos. If you don’t wait for it finish loading which again takes MINUTES to finish, any photos you try to upload will hang forever at some arbitrary point in the upload process. From an outside mobile dev perspective, it looks like whatever system the app uses to handle network requests does it serially so any pending requests must complete before new ones are processed/served. That’s bad architecture design, but it wouldn’t be a big deal if the servers weren’t so horribly slow at handling the app’s requests. I know you guys have a beta of a new app in the works, but this one needs some love in the meantime.


  • By

    It’s great but...

    I love the app. I love being able to see what my pet is due for and when it’s due and being able to request appointments and keep notes on my pet; however, I think what would make the app better is to allow clients to see their vaccine history. So not only will they see when their pet is due but they’ll also be able to see when the vaccine was administered. That would limit calls to Banfield Pet Hospitals to allow them to answer more urgent calls faster than if they’re having to fax vaccine records, give verbals to groomeries or other hospitals, and clients. When this happens, I will gladly change my rating to a 5 star. It deserves it, we just need to fix this minor issue.


  • By

    It’s great but...

    I love the app. I love being able to see what my pet is due for and when it’s due and being able to request appointments and keep notes on my pet; however, I think what would make the app better is to allow clients to see their vaccine history. So not only will they see when their pet is due but they’ll also be able to see when the vaccine was administered. That would limit calls to Banfield Pet Hospitals to allow them to answer more urgent calls faster than if they’re having to fax vaccine records, give verbals to groomeries or other hospitals, and clients. When this happens, I will gladly change my rating to a 5 star. It deserves it, we just need to fix this minor issue.


  • By

    Love Banfield Hate the App

    The concept of this app is a great one but I’ve never been able to complete a task using it. I’m either logged out, submissions get stuck in process, I can’t log in, or the app just shuts down. I’ve tried scheduling appointments through the app several times and have never been successful. More time was wasted attempting to use the app than it would have taken to call. I can’t rely on using the vaccine record feature because the app is so unpredictable. This app could be so convenient if it would work properly.


  • By

    Banfield clearly investing in the app

    I rarely write reviews but this app has come a long way, adding 24/7 vet chat and making the appointment process 100% online (previously they’d have to call you back to confirm) and ability to easily add to the appointment to your calendar. So clearly the powers that be at Banfield have decided that investing in mobile (and web) is a priority and have hired a solid app dev team/shop. Well done! One small bug: image uploads in the vet chat doesn’t work (ios 13.1.2 on iphone 11 pro), but email workaround does the trick.


  • By

    In love for years!

    I have been taking my pets to Banfield for at least 5 years. When I found out about their app, it made my life a lot easier. I was able to request an appointment, check my pet's lab work results, view her medical history, and so much more. The only problem I have is appointment setting. You are able to request, but it isn't guaranteed. I feel they should display only available times and dates. Minor fix. I still highly recommend this app.


  • By

    I Hate This App

    For some reason if you dont log in to this app often (once a month about) the app wont let you log in. The app constantly says the password is incorrect, even though it isn't. Then if you redo your password, it still wont let you log in with your new password. I have this issue every time I need to go into this app to check my pets appointments or info, which is about every 5 months. I completely hate this app! I am never able to check my pets info and end up having to call the vet instead. Which is a pain because you always get that one receptionist who never lets the vet know what information u need. I end up having to call all day or all week. If this app worked better than i wouldn't have this issue.


  • By

    Lost the vaccine summary feature?

    I used to be able to pull up a summary view of vaccine history for my dogs that I used to check to make sure they were up to date. I also used it as a reference for groomers, daycares, and boarding facilities who need proof of vaccinations. The new app is slick and all, but that summary view was the single most valuable feature for me. Now I have to go back to remembering to get a print out of vaccine history or open each record in the timeline one by one and I’m not sure what the logic is in the new app for how far back that timeline goes.


  • By

    One thing needed

    Banfield has provided excellent care and medical plan for my senior dog. Now my new pup has turned 2 and the care and plan is excellent. As for the app, it is fine for me to check things but one thing is missing (unless I haven’t found it). Because my gal is a therapy dog, she needs to present paperwork concerning rabies and fecal testing. I wish there would be a page that shows due dates for everything not just what is needed at the next appointment—in other words, a page like the top sheet that I get to take home after an appointment that includes regular inoculations and tastings.


  • By

    Hard to use

    I’m pretty tech savvy and i find this app very hard to use. First i hate that you have to constantly log in after you’ve opted to stay logged in. Also, when booking appointments it’s confusing. You can’t just select a hospital and a day it pulls up other hospitals in the area and basically forces you only book on the next available appointment even if you have a specific day in mind. It said there was no appointment available for my specific day but when i called they had many options. I like that i can see medical records but as far as the update is concerned it’s not helpful. Trying to do too many things and not simple.


  • By

    LOVE BANFIELD!

    Our vet is amazing! I took them to Banfield when it was at Petsmart, and love the new office. They have been so welcoming, fantastic and caring with both my fur babies. Their Optimum Wellness Plan is a MUST for any pet owner. I am so happy with it. 24/7 vet chat, routine vaccines, unlimited office visits. It has truly helped us! The App is wonderful. Schedule your visits, vet chat, and keep up to date with your pets records. It’s easy to pull up your pets records for the Groomers. It has it’s own section just for that. Fantastic! 💕💕💕🐾🐾🐾 5 PAWS ALL THE WAY!


  • By

    Not happy with the update

    I have had the app since I got my puppy three years ago and this most recent update is not good. It’s appears to be only good to see past visits and to make appointments. I liked that the vaccines records were in the old app easy to find in the event that I needed to pull them because she was getting groomed at somewhere new. Now when I go to look for her vaccines I have to go through every appointment she has ever had. Bring back some of the simplicity of the app. Change how it looks fine but don’t change the important stuff. Not happy with the update.


A better way to Contact apps


You can now contact Banfield Pet Hospital customer service directly
via Email using our new site - AppContacter.com

Contact Banfield Pet Hospital directly


Is Banfield Pet Hospital Safe?

No. Banfield Pet Hospital does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 30,445 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Banfield Pet Hospital Is 14.5/100.


Is Banfield Pet Hospital Legit?

No. Banfield Pet Hospital does not seem legit based on our analysis. This conclusion was arrived at by running over 30,445 Banfield Pet Hospital User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Banfield Pet Hospital Is 14.5/100.


Is Banfield Pet Hospital not working?

Banfield Pet Hospital works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with Banfield Pet Hospital? Report Issue

Leave a comment:



Why should I report an Issue with Banfield Pet Hospital?

  1. Pulling issues faced by users like you is a good way to draw attention of Banfield Pet Hospital to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Banfield Pet Hospital customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Banfield Pet Hospital.


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