MyQuest for Patients Reviews

MyQuest itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. MyQuest asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.

They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. MyQuest , itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, MyQuest still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to MyQuest or don’t claim MyQuest /website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible

Before the last update MyQuest was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from MyQuest . NOT ANY MORE. While MyQuest is more attractive, that, and the ability to make appointments directly from MyQuest are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.

I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood.
I wanted all day that they were open to find out because of them being behind they where behind schedule
Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there.
But I didn’t have to spend my entire day there without eating and just sips of water.
I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name.

They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida

I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment.
One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that?

It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results.
The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.

Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of MyQuest is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love MyQuest it’s come along way

I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does this app provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.

I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download MyQuest and sign up to this app. I received the blood results in just 3 days! MyQuest also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep…

Although this review is for MyQuest , I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits.

I've been a patient at Quest for many years! I understand when I walked in one day and I was told that Quest Labs were a part of the Covid research and they would only see patients that made an appointment through their online app. At that time it took two weeks to make an appt but what about now? Will Quest continue to only take patients with online appointments and tell walk-in patients they will not be served? Considering sometimes no other people are waiting in the first place? If I had a chance to “vote” for the ability to walk in any Quest lab without an appt & to be able to have a blood draw I would not put it off as I do now! This is just my viewpoint and how apprehensive I feel to have blood drawn in the first place!
Thank you for reading!

MyQuest is so user- friendly. I require frequent blood testing. If it weren’t for MyQuest, I’d be lost. Between my dialysis appointments and doctor’s appointments, I’d never be able to keep anything straight. It’s not easy with these illnesses that will never go away, but with My Quest, it only takes seconds to find and schedule an appointment. And with an appointment,, the wait time is almost non- existent. Thank you, I never could make my life easier if it wasn’t for you. And lest I forget, their phlebotomists are Number one over any other in the area. They’re gentle, kind and knowledgeable. Number One all the way around. Mary Colleen Burt

For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to this app support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!

Quest, you have FAILED.👎
I’ve had an ‘account’ through Quest for many years. Then awhile back, I find out that instead of just updating the then-existing app, Quest made a completely new, separate one! No notification. Only find out when I tried to access my ‘original’ Quest app. Had to make a brand-new account and re-enter all my personal info, such as address, DOB, insurance. NOT A QUICK PROCESS!!
ALSO, not very easy to navigate. When looking for a location for appointments, instead of saying the location does not take appointments, it will say ‘no appointments available’. AND then, show the next nearest location, which may be over 10+ miles away, yet still have none available within the day or next day you’re looking for.
Good luck to anyone else that finds this out the hard way AND gets to have the fun of enjoying MyQuest (NOT) every time they have to use it👎

I normally do not write reviews but when it’s not a single issue and it’s important, I feel I should address it. My experience with quest has always been amazing, the employees, delivery of service, you name it, although this time I decided to try out MyQuest in order to get my results easier. Since I’ve created an account, it’s only shown that it’s pointless to even do it. There’s an agreement with an optional ssn to accept and it has a bug where it doesn’t go through. Due to this issue it doesn’t allow me to see my results. So I did what anybody would do and went to help and support to send a message. I filled all the info out and at the end the message I wrote couldn’t be sent… The send button seems to not work as well. Overall a bad experience when you can’t even get someone to help. Hope I can bring awareness to these issues so no one else has it.

I don’t like that it is impossible to get a response to my question about a particular doctor’s nonreceipt of my results, and I really don’t like it that I get my results several days after my doctor! With two of my doctors, it took too many days for them to react by prescribing needed medication and if I had gotten my lab results at the same time, I would have been able to call their offices to hurry things along! Also, I asked in your Help whether Dr. Wong got my glucose and A1c results and if not why not; I brought you his order when I came in to your lab! You just sent me another copy of all my lab results and that didn’t answer that question!
Otherwise, I like your lab, your personnel, and your ap/site.

I get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!

One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if MyQuest fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have MyQuest ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, MyQuest is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.

Excellent app, it keeps all of my lab results organized and accessible, plus it’s easy to use and I understand the results immediately with the green and red color coding. It shows me if I’m out of range, and where I need to improve.

I’d like to be able to send my lab results to my other doctors, so they know what I’ve been tested for and to avoid ordering the same tests. And if it were possible to add-on tests to my sample directly from MyQuest , that would be even better! Would love to avoid another blood draw, if possible.

Apparently it’s not easy to add-on tests from the doctor’s office…? IDK. :(

It seems that the format changes on different devices and in how you get to site. Don’t like way DOB is to be given on some of the formats.
I am a lung transplant patient and have to have labs frequently. Most of the time the doctors want them with less than a weeks warning. The draw has to be before I take my medicine, and my meds must be taken on time. All the appointments in labs that are a reasonable distant fill up at least 5 days out. The last time I tried to do a walk-in I waited over 1 1/2 hours and could wait no longer, I did not get labs that day like the doctors wanted.
The point is there needs to be a way for certain patients to get time sensitive labs done. APPOINTMENTS DON’T WORK IF THEY’RE NOT AVAILABLE.

I have cancer and I’m on what’s called a watch and wait protocol. As part of this protocol it is essential to monitor blood markers. MyQuest is perfect for that because I can watch for trends. What isn’t perfect about MyQuest is the fact that Quest sent some recent results to my husband. That means that I’m unable to track my results accurately because I’m missing an entire set of blood test results. I’ve been going back and forth with Quest about this for months and they keep saying they don’t have my blood test results. They have them, they just sent them to the wrong person. I would consider this to be two separate HIPAA violations. 1. They sent my protected health information to the wrong person and 2. They are denying me access to my own records. Be watchful because any time you make health records available electronically, there’s more room for error.

MyQuest is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.

Haven’t been able to see any of my lab results since signing up for app. First call to customer service was told to wait 5-7 days for results to populate. Nothing after 8 days. Second call to customer service was told to wait 10 days. After 2 weeks, still nothing. Third call to customer service was told no one is able to help from phone...only help with email and was told to use support email from app. First email sent to customer service at 3:30p on a Friday. No surprise, no answer. Too late in the day to actually respond with any sort of help. Sent 2 more emails at 4:30p and 5:00p telling them how disappointed I felt and how I feel like the scum underneath river rock and that no one is important enough on a Friday afternoon to receive any kind of help. Surprise...no answer. They have to get their act together.

QUEST has does an excellent job reporting lab results, with useful information about the meaning of the values. I just noticed a somewhat hidden feature: tap on any value and you’ll get a graph of all your history at Quest — this helps you to detect a trend, if your lab tests have been done by Quest.

A trend are much more meaningful than a simple “H” or “L” (high or low). Doctors usually scan your most recent lab report, only looking for an H or L — few doctors will also study your last three or four lab reports — they will miss a trend.

The AMA, the CDC, the NIH — everyone is now recognizing that YOU are better off when *participating* in your healthcare. So help your doctor, by looking to see if any of your lab values show a trend (for better or for worse) instead of waiting until a value is outside the reference range.

Btw, I’m director of a nonprofit medical research institute — and am writing this review to congratulate Quest and to help you help yourself by looking for trends.

I have been on endless loop to speak to somebody/anybody at quest. They have it so blocked that the system hangs up on you. Called my patient case worker. We did multiple unsuccessful calls with blocks preventing either of us from getting results. Finally quest said they sent results out 6/1 but they did not. The dr office is having to call quest to get them to send results. The entire quest system is whacked because they treat patients as an annoyance and inconvenience and there is lack of support in my opinion. I like MyQuest . I am hating the service provider.

The staff that took care of me was 85% pleasant, her name is Natasha. I asked the process for the credit card swiping for patient responsibility, she has poor Customer Service approach.

She stated, “I just work here” when I asked her more clarification for the credit Card Process. She needs to have a refresher on how to conduct business with the patients.

Also, I am not used to having no one at the receiving desk. It is all digital. I might change where I get my lab work done.

I love everything about MyQuest it has been so easy to use and keep track of my lab work. I have even used it when seeing a doctor that doesn't have the information from another office they are able to look at my app and review results from lab work. You just request using the date of your lab work the doctors name and phone number then when it is available in 5 to 10 days you can see all of it some labs do take longer though.

A note to previous review. Patients do have a right to there own lab results. Indicating you are more entitled than your provider is ignorant on the patients part. After all a medical provider has to order your test under his or her license. In addition in most cases a patient needs a doctor to explain results and I do not mean doctor google. No patient should receive any test results prior to the provider signing off on them. Especially if there is a abnormal result.

It was certainly worth my time to see what MyQuest was capable of doing. It shows your results over years of tests and shows it on a graph form as well. And you can easily access detailed info on the tests themselves. In fact, I can’t think of anything else I needed to do. You can print them, send them, download them. And you can make notes, I think. Great app. Wish I got the results quicker.

Takes too long to get simple lab results. It’s taking from 10 to 14 days for them to appear. Like others have said I would like to get them before my doctors visit so as to be prepared to ask pertinent questions. I’m headed out the door now for my doctors appointment 10 days after the lab work and I do not have a copy of my results because they have not been posted yet.
I’m not ready for this visit as I should have been if I had a copy from this app. Time will be wasted asking needless questions and for a copy of the lab work.
this app as usual has not replied to my several attempts at contacting them on this issue.

App works great! Requested my results and had them in hand within 2 hours, however, they should have been available much sooner because the tests were done a month ago, however, they probably needed medical professional authorization to release to avoid unnecessary concern and confusion to read them. It’s great to be more in control of my life. Thanks!

MyQuest does everything it claims to do. I get notified when my lab results are available. If I can't find the results and submit the issue through MyQuest , the results are usually find in a day or two. MyQuest would be better if it would function with face recognition instead of requiring a password sign in everytime.