The Gazelle app is now the MyQuest™ mobile health app.
What does that mean?
It’s not just a new name, we’ve redesigned the app to provide you with a
better user experience. So now it’s even easier to get your results, make an
appointment, pay your bill and everything else the MyQuest ap...
Worst App with terrible customer service
For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!
Your health at your fingertips
This app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.
I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.
Quest denying access to my records
I have cancer and I’m on what’s called a watch and wait protocol. As part of this protocol it is essential to monitor blood markers. This app is perfect for that because I can watch for trends. What isn’t perfect about this app is the fact that Quest sent some recent results to my husband. That means that I’m unable to track my results accurately because I’m missing an entire set of blood test results. I’ve been going back and forth with Quest about this for months and they keep saying they don’t have my blood test results. They have them, they just sent them to the wrong person. I would consider this to be two separate HIPAA violations. 1. They sent my protected health information to the wrong person and 2. They are denying me access to my own records. Be watchful because any time you make health records available electronically, there’s more room for error.
Customer service is dismal
Haven’t been able to see any of my lab results since signing up for app. First call to customer service was told to wait 5-7 days for results to populate. Nothing after 8 days. Second call to customer service was told to wait 10 days. After 2 weeks, still nothing. Third call to customer service was told no one is able to help from phone...only help with email and was told to use support email from app. First email sent to customer service at 3:30p on a Friday. No surprise, no answer. Too late in the day to actually respond with any sort of help. Sent 2 more emails at 4:30p and 5:00p telling them how disappointed I felt and how I feel like the scum underneath river rock and that no one is important enough on a Friday afternoon to receive any kind of help. Surprise...no answer. They have to get their act together.
Lots of bugs and prone to locking out patient access
One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if the app fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have the app ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, the app is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.
Better than Mayo Clinic portal!
QUEST has does an excellent job reporting lab results, with useful information about the meaning of the values. I just noticed a somewhat hidden feature: tap on any value and you’ll get a graph of all your history at Quest — this helps you to detect a trend, if your lab tests have been done by Quest. A trend are much more meaningful than a simple “H” or “L” (high or low). Doctors usually scan your most recent lab report, only looking for an H or L — few doctors will also study your last three or four lab reports — they will miss a trend. The AMA, the CDC, the NIH — everyone is now recognizing that YOU are better off when *participating* in your healthcare. So help your doctor, by looking to see if any of your lab values show a trend (for better or for worse) instead of waiting until a value is outside the reference range. Btw, I’m director of a nonprofit medical research institute — and am writing this review to congratulate Quest and to help you help yourself by looking for trends.
Quest lacks quality and availability
I have been on endless loop to speak to somebody/anybody at quest. They have it so blocked that the system hangs up on you. Called my patient case worker. We did multiple unsuccessful calls with blocks preventing either of us from getting results. Finally quest said they sent results out 6/1 but they did not. The dr office is having to call quest to get them to send results. The entire quest system is whacked because they treat patients as an annoyance and inconvenience and there is lack of support in my opinion. I like the app. I am hating the service provider.
Quest Lab Work
The staff that took care of me was 85% pleasant, her name is Natasha. I asked the process for the credit card swiping for patient responsibility, she has poor Customer Service approach. She stated, “I just work here” when I asked her more clarification for the credit Card Process. She needs to have a refresher on how to conduct business with the patients. Also, I am not used to having no one at the receiving desk. It is all digital. I might change where I get my lab work done.
Love all of it!
I love everything about this app it has been so easy to use and keep track of my lab work. I have even used it when seeing a doctor that doesn't have the information from another office they are able to look at my app and review results from lab work. You just request using the date of your lab work the doctors name and phone number then when it is available in 5 to 10 days you can see all of it some labs do take longer though.
A note to previous review. Patients do have a right to there own lab results. Indicating you are more entitled than your provider is ignorant on the patients part. After all a medical provider has to order your test under his or her license. In addition in most cases a patient needs a doctor to explain results and I do not mean doctor google. No patient should receive any test results prior to the provider signing off on them. Especially if there is a abnormal result.
Lots of organized, accumulation of information
It was certainly worth my time to see what this app was capable of doing. It shows your results over years of tests and shows it on a graph form as well. And you can easily access detailed info on the tests themselves. In fact, I can’t think of anything else I needed to do. You can print them, send them, download them. And you can make notes, I think. Great app. Wish I got the results quicker.
Takes too long to get simple lab results. It’s taking from 10 to 14 days for them to appear. Like others have said I would like to get them before my doctors visit so as to be prepared to ask pertinent questions. I’m headed out the door now for my doctors appointment 10 days after the lab work and I do not have a copy of my results because they have not been posted yet. I’m not ready for this visit as I should have been if I had a copy from MyQuest. Time will be wasted asking needless questions and for a copy of the lab work. MyQuest as usual has not replied to my several attempts at contacting them on this issue.
Make sure to turn on auto authorization
App works great! Requested my results and had them in hand within 2 hours, however, they should have been available much sooner because the tests were done a month ago, however, they probably needed medical professional authorization to release to avoid unnecessary concern and confusion to read them. It’s great to be more in control of my life. Thanks!
Delivers as promised. Could be better
The app does everything it claims to do. I get notified when my lab results are available. If I can't find the results and submit the issue through the app, the results are usually find in a day or two. The app would be better if it would function with face recognition instead of requiring a password sign in everytime.
Yes. MyQuest for Patients is very safe to use. This is based on our NLP (Natural language processing) analysis of over 6,789 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for MyQuest for Patients Is 51.1/100.
Yes. MyQuest for Patients is a totally legit app. This conclusion was arrived at by running over 6,789 MyQuest for Patients User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyQuest for Patients Is 51.1/100.
MyQuest for Patients works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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