Contact MYIO Support
Company Name: Valant Medical Solutions, Inc
About: MYIO Behavioral Health Portal puts you in command of your behavioral health
information, helping you manage your care. MYIO serves as a patient portal,
enabling you to:
- Update personal and contact details
- Set communication
preferences with your mental health provider
- Review statements
- Easily pay
balances
To access MYIO, request an account through your mental health provider.
MYIO Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MYIO. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MYIO. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Hot garbage from a developer that doesn’t test their software properly
by Srvrmnky
You owe me 10 minutes of session time, Valant. You already have client email addresses for appointment reminders - it shouldn’t be my provider’s responsibility to inform me that you no longer support Safari and I need to download a different browser or switch to a mobile app if I (maybe) don’t want to (possibly) avoid getting logged out halfway through my session (hopefully). Have you never heard of UI testing? Or a communication plan? All the other reviews suggest you haven’t.
Your lack of adequate notification about your nearly constant feature changes is an abdication of responsibility, and today is one more incident in an infinite line of terrible user experiences. Save me the canned “we’re sorry” response. I’d much rather you spend the effort on restoring Safari support so I don’t have to use this app.
I left my provider because this app is so terrible
by Tyke Weems
This app is so awful I found a new provider. The messages section is awful. Laggy and terrible user interface. If you receive a message it does not give you a notification, it does not email you a notification, it does not even show a new message notification once you log in. You have to manually login, click the messages section, and check it yourself. It is the virtual equivalent of having to walk down to the street and check your mailbox. Archaic and outdated, would not recommend to anyone. A different provider of mine emailed they were switching to this platform and I called to let them know I would be leaving their practice as well. Fortunately they cancelled their transition to this terrible platform. (And the desktop site is no better).
Horrible and terrible non existent customer service
by Miramax26
I cannot log in to my account using this app. I’ve never been able to. I had been logging in just fine on the computer in my safari browser for a couple months before they apparently stopped supporting the browser and now when I try to log in via chrome it doesn’t work—same credentials as safari but for some reason it won’t work. I contacted support for help and they told me they can’t help I have to call my provider. Useless. At this point I would consider leaving my provider due to the issues I face with this platform. And to make matters worse, they have absolutely no problem charging me a minute after each session but I can’t even get any technical support? Yeah do yourself a favor and steer clear.
Have a Problem with MYIO? Report Issue
Why should I report an Issue with MYIO?
- Pulling issues faced by users like you is a good way to draw attention of MYIO to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MYIO customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MYIO.
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