OptumRx Reviews

by JMD718

In the past year or so, the union switched to this mail order drug company. Since then, I personally have had nothing but trouble getting prescriptions filled. I have gone without medication after simply giving up and I have purchased medication out of pocket just to not have to deal with this company. Every single prescription requires multiple phone calls and frequent delays and actually getting the medicine takes upwards of ten days. I also know of many other cases with similar difficulties with this particular company. I am presently organizing an action to leave this company for another (our union is over 100,000 strong).

Understand this: the drug companies and so-called prescription plans are in bed together: they are not your friend. They do not care in the slightest about you. They only care about taking as much of your money as possible. The union likely switched as a cost-savings measure, but this is a clear example of getting what you pay for.

Don’t sit back on this issue: call your union plan manager and let your voice be heard!

by Ian 555

The selling point for switching to this app was that I would save some money and have the convenience of home delivery. I couldn’t really see a downside. So, I picked my two prescriptions and choose to transfer them over.
They never filled. They kept canceling my orders without notification. I would look on OptumRx and see that they were either canceled or non-existant. I had to keep calling to find out why. They kept contacting my doctor and I received emails saying that they were approved. I kept having to inform them that there is an existing prescription -one that was filled easily with Walgreens (the original ones I transferred in OptumRx ). They kept claiming that my two prescriptions duplicated each other, despite them being on the same script from the same doctor and having been previously filled. Again, they canceled my order without notice.
Eventually, I ran out of medication and became incredibly sick. They told me that they would expedite it, but later canceled my order without explanation. After two rounds and weeks of fake expedited orders I decided to switch back to Walgreens.
Save yourself some grief and avoid OptumRx. A couple dollars saved isn’t worth dying over.

by Jnazram20

I’m pretty computer and electronic savvy but OptumRx will make even Bill Gates feel computer-illiterate. The interface is not user-friendly whatsoever and the data is always inaccurate! I am a 37-yo helping out my retired parents so I signed them up for this app so that they don’t have to travel to the pharmacy or pay out-of-pocket. From the get-go I have had the worst customer service over the phone which made me reconsider going back to retail pharmacy but for the sake of my parents I decided to battle thru the rudeness and inconsistencies along with the incompetence of some of their agents. When I finally succeeded in signing them up after months and way too many phone calls, I thought I can simply use OptumRx and never have to speak to an agent ever again. But boy was I wrong! OptumRx is so hard to navigate through and the information is not up-to-date therefore I am not able to make “quick and easy” refill requests which means having to call and speak with these “awesome agents” once again. Can someone please just update the darn app and make it easy for senior citizens and myself to use? Otherwise just decommission the this app app and stop toying with your customers.

by Strategicone

So our we received a letter stating we had to use this mail order service or pay full price for our medications?? I enrolled only to find out that the pharmacy we currently use is allowing us to use a manufacture coupon to off set the cost of one very expensive medication to treat type two diabetes! OptiumRx had me send in the same coupon and then told me they could not apply it to our medication? So I paid out of pocket the ridiculous price and then when it came time to reorder the price was higher than the first time due to “new year” “new deductible”?? I called my physicians office and was told that the original pharmacy could fill this medication for free!! I called them and I ordered the medication and it cost nothing out of pocket!! IMO OptiumRx is a scam period! Also I ordered a second medication through them on the same day that was zero out of pocket and have yet to receive that medication that shipped out on Monday? It’s Friday and still no medication? I will call the local pharmacy today and have that filled as well I have been out of it since Sunday and thank god it is not a life or death medication for my health!!!

by Dustilyn

OptumRx is almost as horrible as the website. Logging in and loading various pages can take forever as I’m stuck watching the spinning circle for 5+ minutes before I give up and try again another day just to have the same problems. OptumRx says I have zero orders sometimes and that I have one order a few minutes later.
Medications will be listed in an order then suddenly not listed anywhere; then given a delivery date, then go missing from my list again.
Order tracking gives no valuable information. My very critical meds have been sitting states away for six days “pending acceptance”. I reached out to Optum through their online system. I received an email saying I had a document pending my review. I assume it’s a response to my message, but OptumRx doesn’t list documents anywhere and the website shows I have no documents. I really regret attempting to move my prescriptions to this service. It’s caused more stress not knowing if my meds will show up in time and fighting to navigate a clunky, non-intuitive, unresponsive app. I’m sorely disappointed. There is really no excuse for such a poorly designed, amateurish app from such a large company.

by Bored Person Waiting

I would like to see you the date each prescription is available for refill at the online this app pharmacy. I have to call this app and speak to an employee to find out that information (date a prescription is eligible for refill) or look on the prior medicine bottle. It should just be listed on the page where you refill each medication from.

Right now on OptumRx there is a box that is already checked that in enrolls you in to the no hassle refill service. Every time I refill a prescription I have to remember and go in and un-check the box if I would like to not be enrolled. It is a very big hassle to remember to uncheck the box every time I refill a prescription. I have forgotten it three times now and had to call customer service to cancel the hassle free refill service. I am going to stop using OptumRx and start calling a actual employee every time I would like to refill a prescription because of this problem. It’s a game changer for me and I will stop using OptumRx. You could fix this problem by having to check the box to opt into the hassle free refills instead of out of.

by NTRAINEY

I was in the middle of writing a review about the this app App not allowing me to change my preferred pharmacy to anything other than CVS, no matter how I tried to change the advanced search preferences, when OptumRx booted me out, and also wouldn’t let me go in to complete the review. The prices from CVS and this app are at least 3 times and often 10 times the prices for the SAME drugs/quantities as Rite Aid, Costco, ShopRite or Walgreens charges. I was trying to change my preferred retail pharmacy in their system to Rite Aid, but it would not allow me to do it. It also wouldn’t give me prices for 2 prescriptions I was refilling on generic drugs I’ve purchased from them for several years.

this app also refuses to accept any discount cards, and the CVS pharmacy has frequently refused to check the prices using the discount cards even when it’s a prescription I refill every month and remind them that the price with the “Good Pharmacy” discount card is at least $100 cheaper than with my medical Insurance card, ($156. vs. $43.).

These are just a few of the many reasons I would NEVER recommend using this app to anyone!

by Darlene Ward

Why would you automatically put hold on a medicine included with new other meds without calling me. As a pharmacy you can clearly see I’ve been taking Adderall for 30 years obviously it’s imperative I take 60 mg per day. Because you put a hold on this drug I will run out after a couple days obviously it’s my problem. You’ve no idea the physical & mental harm caused me when even 1 day is missed.
Aren’t you doctors who care about your patients. It would take same amount of time to call & discuss this matter as it took to put hold on 3 drugs when clearly I be been taking the one for 30 years. It’s a triplicate form I’m sure you’ve ways of looking up situations such as this. I do however appreciate you putting hold on the new expensive med(s) ordered at least I’m assuming this is reason For hold. But why wouldn’t you just put hold on the 2 meds I’ve never taken. This is truly unbelievable I can’t believe a live person should do such a thing. There are 3 meds I take that when missed for even a day causes me serious difficulty. A pharmacist should be aware of drug withdrawals

by Rodnini

Hello,
This was my second time using this app for my child prescription, and I’m very disappointed with the service here! I had called this app two weeks ago to update the information on my account. The gentleman that I spoke to told me that my new address and payment information was updated. Then, after two weeks, I find out that they had the wrong address on file for my son‘s prescription. I had constantly called this app for the status of my son’s prescription and every time that I called, it was a different story! I had literally called more than seven times in the past two weeks. First, this app told me that they didn’t receive the prescription. Then, they told me that my insurance didn’t cover it. Afterwards, they told me the prescription was expired. Lastly, they told me that my prescription was sent out to the wrong address. I’m very disgusted with the service. I will never recommend this company to any of my friends or family. This was the most horrible experience I have ever encountered in my life in trying to get my child prescription filled!

Thanks

by Buddyroe153

Update - believe it or not they actually made the website, and app less useful. Now the two pieces of software don’t even have the same info. On the website you can’t find what info you want. I wanted to look up one med I needed to refill. It only showed one of my meds, not all of them. It showed the order as ready to ship with a due date 3 months ago. OptumRx showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through OptumRx . It kept telling me the name and password were not on file. It was the same one I used to sign on the the website with no problem. Luckily you could switch to OptumRx from inside the website which is what I did. That link signed on just fine. As always this app has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order.

Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. Very slow to load, slow to update info and find searched items. Process is lacking. It is somewhat better with last update but still presents problem navigating the website.

by YourITareOrdinaryMen

this app should fire their entire IT and Web/app development team from my years of experience with them. They made me feel personally targeted with how much they lost my personal information of medications and had to call them to correct errors on their app and web site. Worse, the people on the phone - although pleasant - didn’t have the ability to correct the mistakes in the software but could “see it”. Leading to multiple calls and follow up and then 6 or so months of the system working and then it failing again with an error with another medication(s). Right now as I type this my entire “medicine cabinet” is empty. That’s right. Not a single one of my medications on my end in OptumRx or online sign in account shows up in my account. I can’t manage any of my meds right now and it has been over a week since I contacted them with this problem. A problem they told me many of us have and it had to do with the turnover of accounts with the New Year.

What is most absurd is the in app click “if any information is wrong” freezes OptumRx . You have to delet and do a fresh install. Does that seem odd to you? It does to me. Like OptumRx development doesn’t want data traceable reports?

What is this? Are they partying like it is 1999 in the IT department and it’s so backwards they have problems like Y2K?

That’s how terrible they are and buyer beware.

by Ampvam

I wish I could withhold rating Until I see if I receive my medication. I initially placed an order for one of my medications a few weeks ago. After I hadn’t received it and when I thought it be a timely manner I looked on OptumRx and it said that the medication was processed, it was about midway through the checkmarks. Rather than call someone I assumed that the order would be processed and I would receive my medication. That was not the case. I ran out of my medication and have been without it for at least a week. Since it was a holiday weekend, I had to wait until this morning to call your company. I logged onto OptumRx to get a contact number; Lo and behold there was no record of my order ever being placed. It was no longer midway through processing , not in my cart, it just was gone. I have now placed my order again and I’m going to see if I receive my medications. We just switched to this app so I have to say that my overall feeling is not a positive one. I hope that changes.

by Buzzdc

Ever since iOS 12, OptumRx has become unusable. I decided to wait 2-3 weeks after the system release, before writing this critical review; in fairness to the developer giving them time to fix the log-in issue. Apple gives developers ample time (usually about 6 months) with their beta program to fix any issues before the launch of a new operating system, so it’s pretty shameful if your app has major issues on release date.

Considering this is an app that many people rely on for their health, it makes it all the more shameful. I have not been able to login to OptumRx using the fingerprint scanner for weeks. It’s not a systemwide problem, as all my other apps with fingerprint security logins work fine. When OptumRx works, it’s provides the pertinent information needed, however the user interface is not very intuitive, and sways away from most of Apple’s good practices design standards. It’s not accessible and does not take advantage of Apple’s system-wide text resizing, which is imperative for people with poor or low vision. We should expect more from a company which we choose to safeguard our health.

I couldn’t help but notice recent extraordinary amount of 5-star, one-sentence, generic reviews. Appears very suspicious. It’s possible these reviews were written are by positive individuals with little to say, or maybe they are fake reviews paid for by the developer, however that would violate Apple’s rules.

by Kristinicolex

I’m rating them 3 stars because they deliver and have cheap prices.
When I finally got in my work’s health plan I was told that I could only use two pharmacies, CVS or this app. Neither of which I have ever used before and was bummed I couldn’t use my current pharmacy without having to pay a ton of money for my prescriptions. I figured this app would be the best alternative and decided to go with it. However, this has not been an easy and smooth transition. My medication deliveries show up way too early or too late. I currently have three bottles of 90 day doses of the same medication, but don’t have any other medication that I need. I feel like I get more “your order has been cancelled” emails than any other email from them. I’ve switched most of my auto delivery options to OFF but still seem to get them delivered without me refilling them. I’ve spoken to managers who all say they’ll fix the problem, but nothing ever changes. The only reason why I’m keeping them is because it’s the most cost efficient for me.

by Savagerussianbear343

If you like logging in and spending lots of time changing passwords and verification of identity, you will love OptumRx. You will be able to spend more time trying to access OptumRx then order your meds. True you could be sure to log on at least once every 2 weeks to avoid fingerprint access expiration or sign up for auto refill to avoid the issue but then you will have a stockpile of meds lying around for others to get into. Using OptumRx will guarantee that you will meet new people by calling the support call center when your account gets locked out or you get sucked into the auto refill default option. For those suffering from loneliness, this could possibly curtail the need for the meds you will end up stockpiling by using OptumRx. Kind of like the movie RED, except adding prescription drugs to the storyline. So download OptumRx and prepare to medicate beyond your wildest dreams while you try to access OptumRx to stop the auto refill feature.

by Amymarshmellowgirl

It is convenient however sometimes it’s very confusing I also think it should keep your first part of logging in permanent so that you don’t have to keep typing it and that you would only have to type in your password and then when you request medication if the doctor will not fill it by mail order then they should have the doctor notify the patient immediately and or have optimum RX notify the patient as well and then this way the patient can call the doctor and see about getting the medication that they need I hope that helps have a wonderful day plus it would be great if some medications you could just get immediately like if you go to the doctors and you’re sick and you need an antibiotic it will be great if your price and your terms would be honored at local pharmacies just my humble opinion but maybe it is and I’m on aware plus there isn’t a clear precise notification of just how many times patient may get this medication filled per month the quantity or if you put limitations and and then if there are limitations why are there limitations are they just your policy or are they a federal and state policy/law because if they are only your policy then in all actuality you are hindering the treatment process of every patient you deal with

by Pennsydiva

So far so good since I started using OptumRx about 2 months or so... I’ve refilled a few prescriptions using OptumRx and had to call them only once so far and that was the first time I used OptumRx to refill and switch to home delivery at the same time for that same prescription, so that was completely understandable!

And the rep was patient and understanding because I wasn’t 😂 and she made sure everything was taking care of in the most professional way before letting me go because I had no patience or tolerance at that moment! She collectively got answers from the pharmaceutical unit and I think we both learned a lot that day ☺️ I was totally the opposite person that first called then when I hung up! 😇 Keep up the great work this app ✊🏾

by Tomato-crash

I signed up for auto refill (or so I thought). I completely ran out of 2 of my medications. My Lovastatin & Amyltriptylin. When I checked on the “status” they hadn’t even shipped yet. Forcing me to get them filled locally. The reason I signed up for this service in the first place was for the convenience of not having to run around to different pharmacies to fill prescriptions, & for the $0 copay. I received 2 of my prescriptions, & the other 2 just ran out. When I filled them locally, I would get “reminder” texts saying I had a prescription that was close to running out & was due for a refill. I assumed with me filling out my prescriptions with you, I would get a similar service. However I received no texts, calls, etc., advising me to take an action to receive me medications. Do I have to review my account every other week to make sure they’ll be shipping when I’m due? Or will it ever be an “automatic “ renewal system?

by Chickletsusieq

I have switched to this app about a year ago and I have never been happier. Not only does it save me a lot of money but it also saves me time and aggravation. I do not have to stop at the grocery store and wait in long lines to pick up my prescription or to drop it off.
I know people are at the age where every minute is precious and long lines are a pain, especially with kids screaming or dinner waiting to be cooked or you’re just tired and achy. Well it is very nice to know that your prescriptions will be waiting for you in the mailbox when you get home. The this app app allows you to re-order your prescriptions in seconds and to check on how many re-orders you have left or which ones need to be refilled with a doctors call. If you do not have time to call the doctor for a refill this app will call the doctor for you and it is a whole lot easier to get hold of this app at whatever time you want 24/7 than it is a doctors office from 9:00-5:00, right?
Susan Churbuck
A very satisfied this app Subscriber

by Scan Perfect

Is a great way to avoid trips to drop off and pick up prescriptions and maintain authorize refills that my Doctors prescribe. They will also attempt to reach out to my Doctor when it's time to refill a prescription that doesn't have any refills left. The pharmacist can not fill a prescription without a doctor's order. And sometimes they need us to call our doctors to order more refills. And if our doctors don't supply the order then they are not able to fill it. But Optum Rx pharmacy keeps up with the time a refill is needed so that we don't run out of our maintenance medications, and that's a good thing. Local pharmacies don't. Most times they don't notify you when your prescriptions are ready for pick up. At least my doesn't. I have to call them to see if they have received an order from my doctors and when it will be ready for pick up. And even if the drug is an antibiotic or server pain medication I don't receive a call or text message to let me know that my prescription is ready. But using the mail order pharmacy is not a good choice for any prescriptions less than 3 months or 90 days. And my doctors usually will add 2 refills. So there you have it. Optum Rx is a very good choice for home delivery medications.

by Sfatl2

The login for this crap program is always down and won’t let you use your fingerprint. Then when you manually enter you credentials, it tells you the password is wrong (even though I know for certain it wasn’t). After several attempts you get the joy of being locked out and have to make up a new password over and over. Lots of questionable reviews on here as well. I’m betting they are paid reviews because I can’t see anyone thinking the UI or the experience logging in could ever be a 5 star experience. Sad that a healthcare company can’t get their app right...

Update- I was contacted saying it was a bug and it was fixed. Lies. Still won’t use my finger print and tells me my new password isn’t correct and will lock my account so I will get to create another new password. Just have a list ready because each time you log in you will need to come up w a new password. App developers here should be fired and replaced with someone who knows what they’re doing.

by Yadungood

When placing my order for my medication, I requested it to be expedite. I spoke with a representative on the phone who confirmed this type of shipment and then pre-authorized my credit card for the expedited shipping. When calling back two days later to inquire about my package, I was told it was not sent expedited. When asking if I can change it, I was told it was already sent to USPS and I would have to call them to expedite it. I wasn't able to intercept it because it was sent standard mail.

My medication will now be coming late because of this error on this app's part and this is my first order with you as I'm a new customer. I will not be continuing to use this app and seriously hope you can implement some type of written confirmation when there is phone correspondence with your representatives because clearly they are incapable of following through with phone orders. My medical condition isn't life-threatening but for people who rely on their medication for survival, I would never recommend them using this app for home delivery.

by Tippy215

Service used to be so much better at this app. Don’t know what happened. Whenever calling in, the representatives are always very nice, courteous and helpful; however, the meds ordered and received now are often miscounted, late being received, if received at all — unless a call is made.
My physician has been alerted that I like the mail order med service but if you can’t get meds to me before my last ones run out, it’s not worth getting that far behind and I will notify the insurance company about the problems with this app. If I have to call because I’m out of a med, then you goofed and I have to go without needed meds for a week or more waiting for this app to send them.
I don’t know if new, inexperienced employees are miscounting the pills or if a hateful, mean, or bad boss/manager/supervisor is stressing everyone out (which would cause these type of errors) but it should be quietly investigated and remove the problem from that area. Some people are just not cut out to be in charge of other individuals.
Thank you for your attention to this breach of confidence. Should the issue be resolved within 3 months I will upgrade this message and number of stars awarded.

by MickL64

Refills are generally easy. If you want your refill to fill automatically, you can set it that way or you can set it to fill when you choose. The default is auto fill so be aware. It will be that way when your doctor sends the script.
If you need to print out receipts for housing at the end of the year, be aware this is not easy from the application especially if you have controlled substances. The application can’t separate those prescriptions out as you would have filled thoselocally and not through this app. You can call & ask for a custom print out but allow for 30 or more days for that service as I have come to expect from several years of requests.
Also, make sure that if you want your medication to be manual to change then as soon as your doctor posts a new or renewed script. Otherwise they will auto fill