BCBSM Reviews

by Hire People Not Computers

When I call for help, I get prompts that I don’t want to hear. Then it asked me if I want to hear it again. Why would I when that’s not the reason I called. Let’s just get down to business and not ask give me “commercials” for your services. Then it plays a “commercial” for behavioral services and asks me if I want to be transferred. Then it transfers me anyway when I say no. Now because the phone props are driving me crazy, I may need the services. Is that why you put it in there? So now they transfer me back into the system and I have to go through the whole process again. I want to order two ID cards for the next year but I don’t get a person. It orders it through the automated system and then wants to end the call. Now I have to go through more stuff to try to figure out how I’m going to talk to a person to make sure next year‘s cards are ordered and not this year‘s cards. Hire actual people as operators so they can answer the phone and transfer me to where I want to go. What would be a two minute phone call with a human being took me 15 minutes with your automated system. What a waste of life!

by BorxTheMercurial

BCBSM provides a fair amount of information, but the lack of a landscape mode makes it very difficult to use on an iPad or other tablet.

In addition, there is no way to contact support other than a phone call. The whole reason people use these apps is to AVOID those annoying phone trees and customer support people who just read from a script. There is no way to email support, and the chat bot just refers you to the support phone number.

This needs landscape mode and real tech support!

by Smk1031

As far as I get is it recognizing my face at log in. Can’t get past that so there really is no point to having BCBSM. It would be very helpful if you could fix that so I can actually get in to see my information. This has been going on for weeks and it doesn’t matter where I am or if I’m connected to WIFI or not. I have the I phone 11 which has recently been updated to whatever the newest version is. So not sure what the issue is but please do something.

by Le_Samourai

BCBS of MI has one of the most useless apps I have used on my iPhone. I have downloaded, registered, and done everything to get going with my BCBS account and yet no matter where or when I open BCBSM and try to do something, it takes forever to do anything inside BCBSM . Every time I click on something (eg., to find a doctor) it keeps showing me this round and round waiting icon and it remains like that for a very long time. This happens for every tap or click. It happen everywhere, so I know it’s not my home wireless that’s slow! Quite frankly BCBSM is useless for me because I can’t do anything inside it without spending ten hours on a simple task.

by MichiPeach

I have had BCBS for three years. Every Dec/Jan they double charge my premium with no warning. Last year it was $700, and when I asked for them to send me a refund, they told me it would arrive within a month. It never came, they applied it to my acc when I told them not to. In total they have overcharged me $1000+ in the past 3 years, and the only withdrawal courtesy fees I’ve ever gotten are from BCBS. My bank told me they have a history of doing this to me. I haven’t even gone to the doctor this year. Fix your auto payments, it is predatory that they do this consistently.

by SilverWillow45

This application is extremely difficult to navigate, lacks ability to customize search to specific specialty doctors, gives invalid referral results for specific services, and doesn’t offer a feature to return to ‘previous results’ page. It takes you all the way back to the beginning search page and you have to start over each time to review other doctors and information. Very time consuming and not a good list of doctors to choose from. Doesn’t appear to be a complete list of local doctors and specialist options.

by Aguazales

I use a password manager to generate and remember strong passwords for all my accounts, and the this app app does not provied an integration with it. That's an annoyance, but most apps don't honestly, so I'm used to going to my password manager and copying and pasting the password as a workaround.

But the this app app doesn't even let me do that. The text buttons ("select all", "paste", etc.) do not work; tapping them does nothing. Have you ever tried switching back and forth between two apps to manually type in twenty random characters, some of which are symbols, and all of which gets hidden Remembering your place is not fun.

BCBSM is nice enough when I am logged in, but every once in a while it logs me out for some security reason or another, and after that I can't be bothered to use BCBSM since it's so much easier to just go to the website on my iPad or wait until I can use the laptop at work. Fix this, and my review will go to at least 4 stars.

by Jdxbcf

I have found it very difficult to find a doctor in my network, that is a primary care provider. I’ve tried expanding the search radius,still no luck. When I do find a primary care provider it says that they’re not a primary care provider.I’m not quite sure if they Mean in my network or in general. I finally broke down today and call the one 800 number on the back of my insurance card the customer service rep shawntel was very helpful.

by Jbugfn

BCBSM seems ok as long as you want to see, and agree with what is available. Trouble is, if you have a question, you can’t ask it unless it is a frequently asked question that will receive a canned response.
No option to email a question.
The chat questions are controlled by a computer with yes or no options.
I want to check on a reimbursement that did not show up as received. Absolutely no help received. Maybe they laid off workers because of the COVID-19?

by Mlk51

App seems to work OK (Touch ID works for me), but emergency services need to be up front. Preferably on a map and a link to Apple Maps or (better) Google Maps for navigation. Straight line distances are not accurate. If I injure myself away from home, I need to know what urgent care services are near me - covered and uncovered (identified as such). When I’m bleeding, I don’t want to type in a search nor go through a list to try to figure out which is easier to drive myself to.

by Akehru

It’d be really convenient if the insurance card can be added to Apple Wallet. Currently it only ‘prints’ and I can store it locally but the wallet feature would be far more convenient and elegant. I used a third party app to make the card for wallet for now but would love to see this feature eventually.

Thank you.

by Mylaika1

I have had very little issue with this healthcare. We have had some major medical needs, including surgeries and pain care. When an issue has come up, it has actually been resolved fairly promptly. We have been with them for over 15 years.

by Mukund Mithra

BCBSM is designed very well and very intuitive. I am able to get to all my insurance, health and wellness, HSA, and doctor information in a tap or two. Touch ID and Face ID support is really helpful in logging in quickly. This is one of my most frequently used apps along with my other banking apps, mail apps, and games. Awesome App. Thank you.

by Talyn78

Works flawlessly for my medical, pharmacy and our of pocket questions. The search works great if I can’t find what I’m looking for. (...all these other poor reviews seem to either be related to the users internet connection or simply their lack of understand of how to navigate properly. I think the setup is great and super easy to use.)

by Denso203

My husband has a lot of medical issues for many years now, so he was told about getting a case manager, so he did. We must say it’s the best thing we ever did. She keeps in touch with him at least once a week and brainstorms over his history, new Doctor appointments and what happened. She has been a blessing. 💜😊👍

by Coogah1970

I really like BCBSM with its one stop information availability. And the virtual ID cards were very helpful before I received my hard copy version.

Unfortunately since the last update a few days back (11/14), BCBSM crashes upon attempting to open it. I look forward to when it is working again!

by TheAsswhole

I downloaded this to make it easier to check my EOBs and just get a General overview of my account. It easily displays all my information. It sure why it’s got such low raising from people. Used my same log in as the website. No issues so far.

by Fatoom1267

I've had BCBSM since November, and it was working perfectly fine until few days ago. I cant even open BCBSM , it would automatically close. I tried restarting my phone, and deleting BCBSM and trying again but nothing worked. I think the new update did something. I really hope they can fix this.

by Csreuss

I rely on BCBSM and it doesn’t work more than it does. Very frustrating. I’ve deleted it and reloaded it and still says oops technical error and no one in technology answers the phone. Ugh

by JorgHappy

Having the impression that anything medical and insurance related are a big black hole... but I must say I am very very impressed with BCBSM! (I work in digital myself) BCBSM navigations and information are clear and it straight forward, very user centric. Good work team! Keep it up!!! I only hope all the experiences will be native and not directed to external sites.

by Doozy1973

I use to use BCBSM all the time. To keep track of payments and my balance on my accounts. Then one day I wake up and it no longer opens. I have deleted it and reinstalled it 10 times the same thing. At this point I’ll just use Mybeaumont app it works great. With the money my husband spends on the insurance a pay you would think they could at least keep BCBSM going. Before you say it’s my phone. I have the new iPhone max plus. So it’s not my phone it’s BCBSM .

by Tlpflips

It looks like BCBSM used to work much better in years past according to reviews. I can't get BCBSM to log me in. I have it set up to log in using my face ID. It then goes to the spinning circle and just spins and spins. I get tired of waiting, especially if I am at a doctor's office and need the info so I just log in through the bcbs webpage which is so much more reliable.

Please fix BCBSM. It's currently worthless to me.

by Chrose2006

Most of the time BCBSM works great, but then when you really need to see your card you get that message that says try back later. It gives no reason other than my balances aren’t available right now. I’m trying to view my card, so I’m not sure why that would matter.

by Carmelatte

All my insurance info is super easy to find. Includes what’s covered, my costs, I can even look up prescription meds right on BCBSM . So nice not to have to visit the website for answers to plan questions. Highly recommend BCBSM !

by Kocolove

BCBSM is very user friendly! Being able to print or share my information is also extremely convenient! Thank you for considering all of the variables insurance holders encounter.

by Dleeo

BCBSM is completely awesome!! I’m able to see what we have to pay before the hard copy of the EOB comes, very helpful!! I spoke to someone in customer service to help me load BCBSM & thankful for their continued help, support & cooperation, awesome people & so helpful.

by Ms. DR

BCBSM is convenient and allows me to show my provider the reason some of my claims may not have processed. It also has great discounts to take advantage of.