BCBSM Reviews

BCBSM Reviews

Published by on 2020-12-21

Michigan Blue Cross® members, use our app to log in, find a doctor and see your
account info. With convenient access to your health plan details, you’re more
informed when you need care. If you’re a Blue Cross Blue Shield of Michigan
member, you can: -- View your deductible and other p...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


BCBSM Reviews


  • By

    Phone Service

    When I call for help, I get prompts that I don’t want to hear. Then it asked me if I want to hear it again. Why would I when that’s not the reason I called. Let’s just get down to business and not ask give me “commercials” for your services. Then it plays a “commercial” for behavioral services and asks me if I want to be transferred. Then it transfers me anyway when I say no. Now because the phone props are driving me crazy, I may need the services. Is that why you put it in there? So now they transfer me back into the system and I have to go through the whole process again. I want to order two ID cards for the next year but I don’t get a person. It orders it through the automated system and then wants to end the call. Now I have to go through more stuff to try to figure out how I’m going to talk to a person to make sure next year‘s cards are ordered and not this year‘s cards. Hire actual people as operators so they can answer the phone and transfer me to where I want to go. What would be a two minute phone call with a human being took me 15 minutes with your automated system. What a waste of life!


  • By

    Decent App, but Will Not Let You Paste Usernames or Passwords

    I use a password manager to generate and remember strong passwords for all my accounts, and the BCBSM app does not provied an integration with it. That's an annoyance, but most apps don't honestly, so I'm used to going to my password manager and copying and pasting the password as a workaround. But the BCBSM app doesn't even let me do that. The text buttons ("select all", "paste", etc.) do not work; tapping them does nothing. Have you ever tried switching back and forth between two apps to manually type in twenty random characters, some of which are symbols, and all of which gets hidden Remembering your place is not fun. The app is nice enough when I am logged in, but every once in a while it logs me out for some security reason or another, and after that I can't be bothered to use the app since it's so much easier to just go to the website on my iPad or wait until I can use the laptop at work. Fix this, and my review will go to at least 4 stars.


  • By

    App lacks functionality and easy information access

    This application is extremely difficult to navigate, lacks ability to customize search to specific specialty doctors, gives invalid referral results for specific services, and doesn’t offer a feature to return to ‘previous results’ page. It takes you all the way back to the beginning search page and you have to start over each time to review other doctors and information. Very time consuming and not a good list of doctors to choose from. Doesn’t appear to be a complete list of local doctors and specialist options.


  • By

    One of the worst and most useless apps

    BCBS of MI has one of the most useless apps I have used on my iPhone. I have downloaded, registered, and done everything to get going with my BCBS account and yet no matter where or when I open the app and try to do something, it takes forever to do anything inside the app. Every time I click on something (eg., to find a doctor) it keeps showing me this round and round waiting icon and it remains like that for a very long time. This happens for every tap or click. It happen everywhere, so I know it’s not my home wireless that’s slow! Quite frankly the app is useless for me because I can’t do anything inside it without spending ten hours on a simple task.


  • By

    OK but Urgent Care needs to be up front

    App seems to work OK (Touch ID works for me), but emergency services need to be up front. Preferably on a map and a link to Apple Maps or (better) Google Maps for navigation. Straight line distances are not accurate. If I injure myself away from home, I need to know what urgent care services are near me - covered and uncovered (identified as such). When I’m bleeding, I don’t want to type in a search nor go through a list to try to figure out which is easier to drive myself to.


  • By

    Great app

    Works flawlessly for my medical, pharmacy and our of pocket questions. The search works great if I can’t find what I’m looking for. (...all these other poor reviews seem to either be related to the users internet connection or simply their lack of understand of how to navigate properly. I think the setup is great and super easy to use.)


  • By

    Great app

    I really like this app with its one stop information availability. And the virtual ID cards were very helpful before I received my hard copy version. Unfortunately since the last update a few days back (11/14), the app crashes upon attempting to open it. I look forward to when it is working again!


  • By

    Not sure why this gets such low reviews

    I downloaded this to make it easier to check my EOBs and just get a General overview of my account. It easily displays all my information. It sure why it’s got such low raising from people. Used my same log in as the website. No issues so far.


  • By

    Easy to use app!

    All my insurance info is super easy to find. Includes what’s covered, my costs, I can even look up prescription meds right on the app. So nice not to have to visit the website for answers to plan questions. Highly recommend the app!


  • By

    Glitchy

    Most of the time the app works great, but then when you really need to see your card you get that message that says try back later. It gives no reason other than my balances aren’t available right now. I’m trying to view my card, so I’m not sure why that would matter.


  • By

    Blue Care Network

    The app is very user friendly! Being able to print or share my information is also extremely convenient! Thank you for considering all of the variables insurance holders encounter.


  • By

    Customer

    I use to use this app all the time. To keep track of payments and my balance on my accounts. Then one day I wake up and it no longer opens. I have deleted it and reinstalled it 10 times the same thing. At this point I’ll just use Mybeaumont app it works great. With the money my husband spends on the insurance a pay you would think they could at least keep the app going. Before you say it’s my phone. I have the new iPhone max plus. So it’s not my phone it’s the app.


  • By

    BC/BS app

    This app is completely awesome!! I’m able to see what we have to pay before the hard copy of the EOB comes, very helpful!! I spoke to someone in customer service to help me load the app & thankful for their continued help, support & cooperation, awesome people & so helpful.


  • By

    DKing

    This app is convenient and allows me to show my provider the reason some of my claims may not have processed. It also has great discounts to take advantage of.


  • By

    Never logs in

    It looks like this app used to work much better in years past according to reviews. I can't get the app to log me in. I have it set up to log in using my face ID. It then goes to the spinning circle and just spins and spins. I get tired of waiting, especially if I am at a doctor's office and need the info so I just log in through the bcbs webpage which is so much more reliable. Please fix this app. It's currently worthless to me.


A better way to Contact apps


You can now contact BCBSM customer service directly
via Email using our new site - AppContacter.com

Contact BCBSM directly


Is BCBSM Safe?

No. BCBSM does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 15,905 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for BCBSM Is 18.0/100.


Is BCBSM Legit?

No. BCBSM does not seem legit based on our analysis. This conclusion was arrived at by running over 15,905 BCBSM User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BCBSM Is 18.0/100.


Is BCBSM not working?

BCBSM works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Have a Problem with BCBSM? Report Issue

Leave a comment:



Why should I report an Issue with BCBSM?

  1. Pulling issues faced by users like you is a good way to draw attention of BCBSM to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a BCBSM customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BCBSM.


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