The Dexcom Follow App is part of the Dexcom SHARE® system.
Use this app if
your loved one is sharing data from their Dexcom CGM app. The Sharer will need
to send an invitation to allow you to connect after you have installed the
Listed below are our top recommendations on how to get in contact with Dexcom Follow. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Dexcom Follow. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dexcom
I have been using dexcom for a few years now and I have to say the quality and performance of the follow app has really gone downhill for me! I will get high or low alarms but when I go into the app it it looks it blank like we lost connection. I have to open and close the app a few times and then it finally will update and tell me a number. How can I be getting high or low alert if it doesn’t even know the number??? Then when that finally works and I’ve cleared the alert not even 2 minutes later I will get another alert... all day!!! I’m not even going to get started about the watch issues not updating or taking forever to update. The last thing I’m going to talk about is when I have my air pods on and my volume down very low listing to music at work and I get an alert that nearly blows out my eardrums!!! I have a iPhone 7s plus, iOS 11.2.5 and I have the notifications turned off for loss of signal. I just restored my phone and reinstalled the app and I continue to have the same issues.
Two stars because Dexcom as a product is amazing and has changed my fiancé’s life. However, it seems pretty clear that the company’s product strategy focuses only on the hardware and not their mobile apps. Least of all, the Follow app which hasn’t been updated beyond minor bugs fixes possibly ever. But even the Dexcom G6 app is basic and limited. There are major bugs, inconsistencies, grammatical errors, and even duplicates of the exact same question on the FAQ page. Dexcom releases app updates maybe once a year, if we’re lucky, and they certainly don’t have anywhere in their apps or on their website to report bugs or give feature suggestions. There is so much potential for the Dexcom apps, but it’s wasted (it doesn’t look like they even employ a software product manager). Thankfully, they have open APIs, so there are some great third-party apps that are way better than Dexcom’s app, but it’s really disappointing that they don’t put more focus here. While their hardware is much better than their competitors due to being so hands-off, it’s not that huge of a competitive advantage and the mobile space is definitely where their competitors can quickly gain some ground on them. I hope Dexcom puts more strategy behind their entire product solution in the future instead of only focusing on the hardware.
The app is great in that I can follow along with my son’s BG readings. However, the graph is extremely outdated. I have no way of knowing the exact reading of past points on the graph. It would be nice if the follow app had the same graph as the sharer app: in that we can see the events entered by the sharer and the details of each reading by pressing each point on the graph and rotating the phone to see a more detailed graph. Also, it would be nice to have an admin or super user access to the sharer’s data. My son is a juvenile who doesn’t always enter his events. Therefore, I would like the ability to enter events on his behalf without having to get his phone and go into his app. It would be easier if I could either have a version of the sharer app or have access from the follow app (just a suggestion, as a parent of a juvenile). This app is great for the school nurse and for grandparents/caregivers who watch over kids. But as a parent or someone who assist with the administration of insulin and carb counting and who are a little bit more hands on with the sharer, the app is simply not enough.
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