Contact Dexcom Follow Support

by Lionesheart

I came back to update my review. While this may not be for the app, which I am still apprehensive about, I used to feel that even though with the app shortcomings, such as not having the watch complication,I thought that the app was at least manageable to deal with especially since my daughter has adjusted nicely to it and has given her more freedom. This review is for the device itself. Recently my daughters transmitter has been giving sensor errors. Quite often the sensor just quits as much as a day before it's supposed to be changed. Other times it was just drop connection. I can't keep calling tech support every time this happens and I really don't think they want to be sending replacements all the time. If you're considering the Dexcom - which when it functions like its supposed to it's great- know that we've had more and more data disconnections and sensor errors which prevents us from monitoring her glucose levels. Very disappointed.

... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.

by TQuilla

POOR DEVELOPER RESPONSE. I have followed the link in your response below. There is no way I am going to fill out the form on that page in order to submit the issue. It asks a series of personal questions, including the patient name and date of birth, that are completely unrelated to the Apple Watch issue and are PRIVATE-NONE OF YOIR BISINESS. Send me an email address to use.

UPDATE: Lowered rating to one star. Come on guys, the issue with the Apple Watch has been going on for MONTHS. Please restore the reading and directional arrow and not just the graph on the Apple Watch. It WAS showing reading and arrow up until a few months ago, so we know you CAN do it. Read all the reviews. Your users are begging you to fix this! I loved this app up until a couple of months ago. It has been a literal lifesaver. Suddenly, the reading and direction arrow stopped showing up on my Apple Watch. It is fine on my iPhone. I have checked all settings per the website, and I have updated my devices and the app. I can see only a graph on my Apple Watch, but I cannot see the number or direction arrow. I have to go to my phone to see that information. This is new. Up until a couple of months ago, it all worked fine. I would love to get help from technical support, but they don’t make it easy. I just want full functionality restored to my Apple Watch.

by Mode336

I have been using dexcom for a few years now and I have to say the quality and performance of the follow app has really gone downhill for me! I will get high or low alarms but when I go into the app it it looks it blank like we lost connection. I have to open and close the app a few times and then it finally will update and tell me a number. How can I be getting high or low alert if it doesn’t even know the number??? Then when that finally works and I’ve cleared the alert not even 2 minutes later I will get another alert... all day!!! I’m not even going to get started about the watch issues not updating or taking forever to update. The last thing I’m going to talk about is when I have my air pods on and my volume down very low listing to music at work and I get an alert that nearly blows out my eardrums!!! I have a iPhone 7s plus, iOS 11.2.5 and I have the notifications turned off for loss of signal. I just restored my phone and reinstalled the app and I continue to have the same issues.