Salesforce Social Studio Reviews
Published by salesforce.com About: Social Studio puts Salesforce’s enterprise-grade social media management
capabilities at your fingertips. Plan and create compelling content campaigns
from Publish.
Table of Contents:
About Salesforce Social Studio
What is Salesforce Social Studio? The Social Studio app is a cloud-synced mobile application that provides enterprise-grade social media management capabilities. It allows users to plan and create content campaigns, foster and moderate community conversations, and access listening dashboards. The app is designed to work seamlessly with the Social Studio platform, ensuring that any action taken on the app is reflected across all devices.
Features
- Publish: Create, schedule, and manage content for various social media platforms, including Twitter, Facebook, Instagram, LinkedIn, YouTube, Pinterest, and Google+. Measure the effectiveness of posts and approve content before scheduling.
- Engage: Respond to posts and engage with communities on Twitter, Facebook, Instagram, LinkedIn, and YouTube. Monitor activities on forums, blogs, news sites, and more. Collaborate efficiently with community management teams and organize content as it comes in.
- Analyze/Listen: Access broad listening support for millions of sources and see what's happening on owned social properties. Share key insights with a tap and get instant search results for any keyword(s) with Quick Search.
Overall User Satisfaction Rating
Positive experience
65.2%
Negative experience
34.8%
Neutral
20.2%
Key Benefits of Salesforce Social Studio
- Quick creation of topic profile with summarized results
- Handy for managing incoming posts while out of the office
- Great UI and intuitive for an enterprise software app
9 Salesforce Social Studio Reviews
4.3 out of 5
By Love the search and engage
Love search and engage!
Being able to quickly create a topic profile with summarized results is a great feature!
By Amirah Usanga
Useless App
I only use Sales because my job requires it. Social Studio is useless. It doesn’t let you upload videos at the same size that Facebook and Instagram accepts. Sales has other glitches like not being able to tag people/pages. When we I post multiple photos on Facebook it duplicates the caption for every photo. These issues have been around for year. Get it together.
By Nate 1993
Unreliable and inconsistent
Several members of my team use Social Studio for monitoring our business pages. Unfortunately, many times when one person takes action (such as hiding comments), the next persons dashboard does not indicate that this action was taken (a hidden post still appears).
Overall Sales is a bit clunky and not easy to use. The desktop version works well—Sales , not so much.
By marksocal
Action multiple posts
I can’t find a way to select multiple similar posts to apply a macro and it is not practical for me to apply macros to multiple posts individually. If there is a way to select multiple posts to action together, I couldn’t find it.
By BFDWriter
So many bugs
Numerous bugs in Sales . As one example, once I schedule a post, Sales won’t save any changes I make. Overall a poor product and app.
By Social Media Maven
No push notifications for social comments
What sort of app for social monitoring doesn’t allow push notifications?! Social Studio and Sales have a LONG way to go to be on par with the competition.
By J Sarv
Excellent functionality
Sales is particularly handy for managing incoming posts while I'm out of the office. Love it.
By Notorious98
Beautiful and easy to use
Sales is great! I love the UI, and it's very intuitive for an enterprise software app.
By RK the DJ
Can't register
Downloaded app but no way to register a new account. 10 minutes I'll never get back.
Is Salesforce Social Studio Safe?
Yes. Salesforce Social Studio is very safe to use. This is based on our NLP (Natural language processing) analysis of over 352 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for Salesforce Social Studio Is 65.2/100.
Is Salesforce Social Studio Legit?
Yes. Salesforce Social Studio is a totally legit app. This conclusion was arrived at by running over 352 Salesforce Social Studio User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Salesforce Social Studio Is 85.4/100..
Is Salesforce Social Studio not working?
Salesforce Social Studio works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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