Airbnb app not working? crashes or has problems?

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Are you having issues? Select the issue you are having below and provide feedback to Airbnb.




⚠️ Most reported problems ⚠️

Not working
44.8%

Something else
20.8%

Crashes
14.6%

Login
10.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Airbnb Problems 😠👌🔥

- No additional precautions for pandemic

- No recourse for guests

- Massive hike in cleaning fees

- App is lacking in searching options

- Host deceived us and customer support team was unhelpful

  20 Reported Issues: 😵🆘🛟🚨📢

Casey Austin Jones
2023-03-21

Received a message on my cell that I needed to complete ID process. I have already uploaded driver's License front an back. They sent a link to my cell phone for completion. It asks for my cell phone number(which they have, that's how they reached me). When I try to put it in for the Philippines it shows the country code 63 and the next line is where i need to complete the rest of the number to obtain a selfie. Does not allow me input. This is crazy. I'm 71 and this is just stressing me out. You have my id and credit card, please complete my reservation at "Alice's" .Thanks

Jessica Celious
2022-12-23

The app settings automatically change arbitrarily I have shown proof to customer service but they do absolutely nothing. Once they out sourced all the customer service the host experience has been really difficult

Beverly T
2022-12-23

I am a super host with a 4.9 listing and many good reviews. I was booked week after week after opening for months Out of nowhere for no reason, the listing completely stopped having any bookings or inquiries. This happened after the law changed and I adjusted the minimum stay requirement. I know it's not pricing or term. I did research and my people are not only looking in my area but booking long stays. I tested it by dropping the price significantly and using the tool to see "views" As expected its not even being seen!! customer service is completely doing nothing since its visible on their end!

Vera
2022-12-04

I have bem trying to log in for 2 weeks already, volutes the app send me a verification notice for me to add the first 4 digits of my phone, abd shows the last four digits of a number that is not mine! So I cannot log in my account! Please help !

Bak
2022-11-23

Out of the blue recently, airbnb app cannot display properly on Huawei P20 Pro running on android 8.1. It was working this year. The top header (search and various tabs) was blank out. Not sure it airbnb pulling out of China in July, or Huawei phone. Even after uninstalling and load airbnb from Huawei store instead of Google Play Store, its same problem. Anyone knows what the problem?

Ana Novo
2022-11-07

Two weeks ago I reported that the verification code for accesing the app was being sent to an email that is not mine, which means that I do not have access to the code and have not been able to access the app for 2 long weeks. I have talked to 4 different people from the help desk and sent screen shots of the message I receive so they can see it is not my email. They haven´t solved my problem so far and keep saying the engineers are analysing. The only thing I need is that the verification code is sent to my email which I provided above. Hope this reaches any one that can help me. Regards

Ana Novo
2022-11-07

Two weeks ago I reported that the verification code for accesing the app was being sent to an email that is not mine, which means that I do not have access to the code and have not been able to access the app for 2 long weeks. I have talked to 4 different people from the help desk and sent screen shots of the message I receive so they can see it is not my email. They haven´t solved my problem so far and keep saying the engineers are analysing. The only thing I need is that the verification code is sent to my email which I provided above. Hope this reaches any one that can help me. Regards

Desiree Zalatan
2022-08-11

The airbnb applications is asking for verification of identity but they have the wrong phone number to verify with, and now I want to cancel that window but it won’t close

Navdeep
2022-07-18

app not allow to login.many times three dots shows long time .after that error massage

Justin
2022-07-08

Can’t open on iPad, using Chrome or Safari, can you please check and fix? It is impossible to book

Lynn Burrow
2022-06-19

Airbnb website on iPad mini4 keeps crashing. Can’t get in when searching. I have updated iPad, closed site, and can find no reason why it won’t work.

Lindsey Brown
2022-06-15

I can’t log onto the app or even log in from the website on Chrome. I have been trying to log on for a week and the logo just spins when I try from the app or website. I have a trip coming up and I need to contact the host ASAP! Please help!

Dennis Dangerfield
2022-06-05

Error message after clicking search on iPad and iphnone

Dennis Dangerfield
2022-06-05

When search button on first screen is tapped the result is a mostly blank screen with “cannot connect” error message. Does so on iPhone and iPad….. all day

Celia
2022-06-04

I can get on the site but when I try to review properties it throws me off, goes to a blank screen that says their is an error

Kara Jeter
2022-05-29

App will not allow me to log in. Just spins (3 dots keep appearing)

Sherwin Rodgers
2022-05-27

I get a message “ops something went wrong “. Nothing will open. Other apps however do.

Hannah Go-Agbayani
2022-05-27

Hi! The app stopped working on my iPhone and I cannot connect via Saferi or Chrome. Help please.

Carly
2022-05-22

Not able to book cannot connect to http

Liliana
2022-05-17

App is not working properly. Keep sending an error message. Thanks

Showing 1-20 of 20

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About this app

Split Stays automatically appear in search results of trips a week or longer—so guests can find more available homes and experience more on their trip.  The this app app lets you chat with your Host, receive up-to-the-minute information about your booking, and make the most of your trip by getting the best info on everything local that only expert Hosts would know.  These curated collections of homes are chosen for their style, location, or nearby activities, whether you want a design marvel, a stay somewhere tropical, or a place near incredible surfing.  AirCover is the most comprehensive free protection in travel, giving guests the confidence of knowing that if something goes wrong, we have their backs.  Easily explore the world of this app—and discover homes that you wouldn’t have known to look for—with a new way to search designed around this app Categories.  Split Stays is an innovative new feature that intelligently splits one trip across two homes.  Easily sort by 13 accessibility search filters, including step-free bedroom access and accessible parking spot.  Find everything from getaways near national parks to apartments in the heart of big cities and book right in Airbnb .  Get out and explore with a local expert as your guide—or immerse yourself in a new place right from your couch.  Know that every accessibility feature a home has goes through an accessibility review process confirmed by our team of specialists.  A redesigned Trips tab puts all your must-have travel details in one place.  Here you’ll also find check-in details that make it easy to get there, get inside, and get connected to wifi.  Go solo, book a private group event, or join a group and meet someone new.  AirCover for Hosts is top-to-bottom protection for every this app Host.  It includes $1 million in liability insurance, $1 million in damage protection, and more.  Check out Experiences for any age or interest and book, save, or share your favorite ones—all with the this app app.